All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Oriental Hotel Front Desk on 23 Mar 2024
Thank you very much for your recent stay at the Oriental Hotel.We are very pleased and relieved to receive such a positive feedback from you.Thank you very much for your kind words of praise.We hope you will visit us again when you come to Kobe.We all look forward to welcoming you again.
Response from ORIENTAL HOTEL Front Desk on 28 Feb 2024
Thank you very much for choosing the Oriental Hotel from among many hotels.We are very honored to receive your compliments.We will continue to make every effort without being satisfied with the status quo.We look forward to serving you again.
10/10 Excellent
Dylan, Redmond
27 Dec 2023
Dylan
Stayed 1 night in Dec 2023
Response from Oriental Hotel Front Desk on 2 Feb 2024
Thank you very much for your recent stay at the Oriental Hotel.We hope you will visit us again when you come to Kobe.We all look forward to welcoming you again. Oriental Hotel Front Desk
8/10 Good
Yoshihisa
Travelled with partner
7 Dec 2023
Liked: Cleanliness, staff & service
Breakfast hasn't changed since my last stay, could use a little more freshness...
Yoshihisa
Stayed 1 night in Dec 2023
Response from ORIENTAL HOTEL on 7 Dec 2023
Thank you for choosing the Oriental Hotel.We are sorry that our breakfast did not meet your expectations.We will share your feedback with our restaurant staff for future improvement.We look forward to serving you again.
First Class Hotel in excellent location. Beautiful room with harbour view. Friendly and efficient staff throughout.
Highly recommend.
John
Stayed 2 nights in Nov 2023
Response from ORIENTAL HOTEL on 21 Nov 2023
Thank you very much for choosing the ORIENTAL HOTEL.We are very pleased to hear your compliments about the scenery and our staff.We appreciate you taking the time out of your busy schedule to provide us with your feedback.We look forward to welcoming you again.ORIENTAL HOTELFront Desk
Thank you very much for choosing the ORIENTAL HOTEL.We are honored to receive your very positive feedback.We appreciate you taking the time out of your busy schedule to provide us with your feedback.We look forward to welcoming you again.ORIENTAL HOTELFront Desk
Thank you very much for choosing the Oriental Hotel from among many hotels.We are very pleased that you are satisfied with our rooms and breakfast.Please feel free to visit us again when you stop by.All of our staff look forward to serving you.ORIENTAL HOTELFront Desk
10/10 Excellent
Katrina
30 Oct 2023
Katrina
Stayed 3 nights in Oct 2023
Response from Oriental Hotel Front Desk on 3 Nov 2023
Thank you very much for choosing Oriental Hotel among many hotels. We are very honored to receive a perfect score. Please feel free to let us know if there is anything you would like us to address. We look forward to welcoming you again.
Response from ORIENTAL HOTEL Front Desk on 14 Oct 2023
Thank you for choosing to stay at the Oriental Hotel. We sincerely appreciate your selection of our hotel and the wonderful review you've provided.Meeting our guests' needs is our top priority, and we are committed to continually enhancing our services in the future.We eagerly anticipate your return to our hotel. If you have any questions or specific requests, please feel free to inform us. If there is anything more we can do to assist you, please don't hesitate to let us know.Thank you very much.
The best hotel and dining experience for our first year marriage anniversary. Thank you Oriental Hotel Kobe! We will return in the near future.
Alan
Stayed 1 night in Sep 2023
Response from ORIENTAL HOTEL Front Desk on 24 Sept 2023
Thank you very much for choosing the Oriental Hotel.We are honored that you chose us for your wedding anniversary.We are very happy to hear that you had a wonderful stay with us.We will do our best every day to make your stay as comfortable as possible, no matter when you visit us.We look forward to welcoming you again.
Beautiful room, very clean. I was here for the days. I was able to work in the room. The staffs are very nice and helpful. The breakfast is definitely worth trying.
Cheng Ping
Stayed 3 nights in Aug 2023
Response from Oriental Hotel Front Desk on 1 Sept 2023
Thank you very much for choosing Oriental Hotel from among many hotels.Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. It's great to know that you found our rooms beautiful and clean, and that you were able to work comfortably in your room. Our staff takes pride in providing excellent service, and your appreciation means a lot to us.We're pleased that you enjoyed our breakfast as well. We strive to offer a delightful dining experience to our guests.We look forward to welcoming you back on your next visit.
Thank you very much for choosing the Oriental Hotel.We are very honored to hear that you had a relaxing stay with us.If you ever have the opportunity to visit Japan again, please do not hesitate to stop by.We look forward to seeing you again.
Loved The Oriental!! Gorgeous room and view. Great service and staff generally. And the breakfast was the bomb ;-)
Barry
Stayed 1 night in Jul 2023
Response from Oriental Hotel Front Desk on 11 Jul 2023
Thank you very much for your recent stay at the Oriental Hotel.We are very pleased and relieved to receive such a positive review from you.Thank you very much for your kind words of praise.We hope you will visit us again when you come to Kobe.We all look forward to welcoming you again.
Thank you very much for choosing the Oriental Hotel.Thank you again for taking time out of your busy schedule to fill out this review.Your words of praise for our staff are very encouraging to us.We will do our best to make your stay with us as comfortable as possible, no matter when you visit us.We look forward to welcoming you again.
The location is perfect for shopping, located next to the Kobe City Museum. There is a beautiful restaurant on top, great bar and view, popular for afternoon tea. Room was immaculate, updated, with a view of the harbor that is especially great a night lit up.
JOHN
Stayed 2 nights in May 2023
Response from オリエンタルホテル フロントデスク on 20 May 2023
We are pleased to reply to your e-mail. We are delighted to hear that you enjoyed your stay at our hotel adjacent to the Kobe City Museum.It is wonderful to hear that you enjoyed the view from the beautiful restaurant and bar on the top floor of the hotel and the popular afternoon tea. We are pleased to hear that your hotel room was clean and well-equipped with the latest amenities, and that you particularly enjoyed the view of the illuminated harbor at night.Our hotel is adjacent to the Kobe City Museum and conveniently located for shopping, which made it an even more attractive place for our guests.We value the opinions of our guests and will strive to further improve our services. We sincerely look forward to serving you again.
Location of the property is excellent and staffs are very helpful and friendly
Ma Ka Ho
Stayed 2 nights in May 2023
Response from Oriental Hotel Front Desk on 12 May 2023
Thank you very much for choosing Oriental Hotel.Thank you very much for your compliments about our location and staff.We will do our best to satisfy you whenever you visit us.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We look forward to welcoming you again.
Thank you very much for choosing the Oriental Hotel.We are very happy to hear that you enjoyed your room.We look forward to welcoming you back to our hotel again.We look forward to seeing you again.
Friendly, helpful, professional staff. Rooms were spacious and clean. Close to many restaurants and public transportation.
Robert
Stayed 1 night in Apr 2023
Response from Oriental Hotel on 28 Apr 2023
Thank you very much for choosing the Oriental Hotel.We are very honoured to receive your compliments on our staff and location.We hope you will feel free to visit us again.Thank you very much for taking the time to write a review of our hotel.
This is a very nice hotel. The staff is simply excellent: accommodating, friendly, and skilled. The young barista at breakfast was truly welcoming and masterful.
One small gripe: The TV and BS/CS packages at an international hotel like this one should include French, English, and other such programming.
Jeffrey
Stayed 1 night in Apr 2023
Response from Oriental Hotel Front Desk on 21 Apr 2023
Thank you very much for staying at the Oriental Hotel.We are honored to receive your kind words of praise regarding our staff's service.However, we are very sorry that the international TV channels did not meet your expectations.We will make every effort to improve it based on your feedback.We hope you will feel free to visit us again when you have a chance.We look forward to welcoming you again.Thank you very much for taking time out of your busy schedule to write a review of our hotel.Oriental Hotel Front Desk
Staff, location, restaurant, transportation, and shopping, everything is so easy!
Dali
Stayed 7 nights in Apr 2023
Response from オリエンタルホテル フロントデスク on 11 Apr 2023
Thank you very much for staying at the Oriental Hotel among many hotels.We are honored to have received your very kind words.We hope that you will feel free to visit us again when you have a chance.We look forward to welcoming you again.Oriental Hotel Front Desk
Clean, luxurious, excellent location, special mention to great staff
Nicolas
Stayed 3 nights in Mar 2023
Response from Oriental Hotel Front Desk on 26 Mar 2023
Thank you very much for choosing our hotel amongst all other accommodation options. We are honoured by your compliments about our staff, location and hotel. We will do our best to provide you with even more satisfactory service the next time you visit us. We look forward to seeing you again Mr. Nicolas.
Beautiful room, city side view of the mountain was perfect. 5 star experience
Verified traveller
Stayed 3 nights in Mar 2023
Response from オリエンタルホテル フロントデスク on 18 Mar 2023
Thank you very much for your recent stay at the Oriental Hotel.We would also like to thank you again for your very complimentary words about our rooms and the view.If you ever plan to visit Japan or Kobe again, please do not hesitate to visit us.We look forward to welcoming you again.Oriental HotelFront Desk
This is one of the most fun hotels I've stayed at. I lived in Kobe for four years in the late 90s and this hotel gave me a stronger sense of the city's history than I ever got in the time I lived there. The aesthetics of the hotel channel Kobe's contemporary roots in an extremely charming way, and that's just the gravy on top of an impeccably designed and managed hotel.
Jonathan
Stayed 3 nights in Feb 2023
Response from ORIENTAL HOTEL on 7 Mar 2023
Dear Mr.Jonathan Thank you for choosing the Oriental Hotel.We are very happy that you could feel the history of Kobe.Since you were in Kobe in the 90's, you must have known the previous Oriental Hotel.It was founded in 1870 and has a very long history.Please stop by the Oriental Hotel again when you visit Kobe.Our staff is looking forward to serving you.
This place is pure luxury. The views from the lobby and most rooms are breathtaking! The main lobby is on the 17th floor and the guest rooms are below this level. So, I highly recommend taking some pictures of the views from the check-in lobby!!!!
I would classify this hotel as a western style hotel. There was plenty of room to stretch out. The bathroom was very large.
There is a convenience store within 1 block in case you need to buy food and drinks.
This hotel is adjacent to the Kobe Chinatown. Kobe Chinatown is an awesome street market. I highly recommend staying here if your goal is to spend time in Kobe Chinatown.
The only drawback of this hotel is that there are 2 different train stations that are about 100 m apart that are confusing to navigate. I recommend doing some research about the different stations before you go.
The good news is that Kobe is not a crazy crowded city like Tokyo and Kyoto. I really enjoyed visiting Kobe because I did not have to deal with the crowds. I am definitely planning to return here someday and spend several days doing sightseeing!
Andrew
Stayed 1 night in Feb 2023
Response from ORIENTAL HOTEL on 7 Mar 2023
Dear Mr.AndrewThank you for choosing the Oriental Hotel.We are very happy to hear that you enjoyed both Kobe and your stay.And thank you for the very detailed information for those who viewed it.Come back to Kobe for some more sightseeing and have some fun!We look forward to welcoming Mr. Andrew back again.
Very nice views from the reception area on the 17th floor. Rooms with harbor views are slightly more expensive, but it definitely has more value than the city view.
A fine hotel in many aspects.
Alexander
Stayed 3 nights in Feb 2023
Response from ORIENTAL HOTEL on 7 Mar 2023
Dear Mr.AlexanderThank you very much for choosing the Oriental Hotel.We are delighted to hear that you enjoyed the Harbor View.We recommend the view from the 17th floor, especially the sunset on the west side of the hotel on a fine day.The sky turns pink and looks very beautiful.Please try to see the sunset again when you come back to the Oriental Hotel!Mr.Alexander is looking forward to your return.
Response from Oriental Hotel Front Desk on 2 Jun 2023
Thank you for staying with us at the Oriental Hotel.We are very honored to receive the highest rating of 5 out of 5. Your kind words are an encouragement to us.We will not rest on our laurels and will continue to strive for better service in the future.Thank you very much for taking the time out of your busy schedule to give us your feedback.We sincerely look forward to welcoming you again.
Thank you very much for staying at the Oriental Hotel.We are very happy to hear that you gave us the highest rating out of 10.Your warm support is an encouragement to our entire staff.Last but not least, thank you very much for taking time out of your busy schedule to give us your feedback.We look forward to your continued patronage of Kobe and the Oriental Hotel.Mr./Ms. Keishi looks forward to welcoming you again.
Hotel & staff were excellent. Located in a great area. Walking distance to China Town & numerous shopping areas.
Hotel buffet is great & known for the French Toast but must order before 8 am‼️😳
Anita M
Stayed 3 nights in Sep 2022
Response from Oriental Hotel Kobe Reservation Desk on 1 Oct 2022
Thank you very much for using our hotel. We are glad that you were satisfied with the hotel facilities and staff services. Our Oriental Hotel Kobe will make endless efforts to provide better service. We look forward to seeing you again next time.
Oriental Hotel is my favorite in Kobe. Charming with great ambiance and flare. This was my second or third time staying there. What I did not like at all is that when I asked for early check-in, I was told that there would be a JPY4,000 charge (!). I've traveled extensively, and nowhere in the world had I ever been asked to pay an early check-in charge. If a room were indeed available, it should be a courtesy extended to valued customers. I found it in really poor taste and not aligned with Oriental Hotel's brand.
Atsuko
Stayed 2 nights in Sep 2022
Response from ORIENTAL HOTEL リザベーションデスク on 25 Sept 2022
First of all, thank you very much for always using our Oriental Hotel Kobe.Also, thank you for caring for and liking our hotel.We are very sorry for the inconvenience during check-in during this use.Befitting the hotel brand, we will always be a hotel that thinks from the customer's point of view.We will do our best to improve so that the same thing does not happen the next time you use it.We look forward to your visit again.
Response from ORIENTAL HOTEL RESERVATION DESK on 19 Jun 2022
Thank you for staying at the Oriental Hotel.
We are very pleased to receive your compliments regarding the room.
We look forward to seeing you again.
Oriental Hotel Reservation Desk
Staff members are amazing & excellent service! Hotel has excellent historic features. Very relaxing stay.. I definitely recommend this as a future opportunity, for business stay, vacation, relaxation or just plain enjoyment! Will be see you all again soon....
Verified traveller
Stayed 1 night in Aug 2021
Response from Oriental Hotel Reception Desk on 19 Aug 2021
Thank you for choosing Oriental Hotel.
Thanks so much for your feedback, we really glad you enjoyed our service. Your feedback means a lot to us. We really hope to see you again in the near future.
The hotel facilities are quite nice but the service was lacking. Just as one example they would not allow for lunch reservations at the hotel restaurant even though we asked a day in advance (apparently no priority is given to hotel guests). That said warmer overall customer service would make this hotel a great place to stay.
We stayed there for my husband's birthday for three nights. On the bday, we went for breakfast and were surprised by a Capuccino plate with an HB message!
It was during the Coronavirus outbreak and the staff did politely check our previous and next ports upon check-in which is good for everyone. The hotel stays cautious but won't be too stressful which is a difficult balance to achieve these days.
Service at the medium rare restaurnat was very good too! Book early though as there're only 5 tables!
Spacious room, location and very friendly staff. Well equipped gym, around 8-10 mins walk to the train station. We took the hotel taxi to kansai airport for around $16000 yen. We reached in around 55mins with no traffic. Can take the limousine bus too but have to go to the train station to buy ticket which cost around $1900 yen per pax.
It was amazing! The staff were super helpful and friendly, and the service was impeccable. I would recommend it to anyone. I had a room with a city view, which is less expensive than those with a harbor view, but it was perfect. I was able to see the illuminated letters of “Kobe” and an image of a ship on a face of Mt. Rokko. was also fortunate enough to see the lighting test being conducted for the upcoming light festival from my room.
Excellent hotel! Really enjoyable stay. The only drawback was the room was a little too dark.
Verified traveller
Stayed 3 nights in Oct 2019
Response from ORIENTAL HOTEL on 14 Dec 2019
Thank you very much for staying at Oriental Hotel.
We would like to thank you for remarking your comment.
We are looking forward to welcoming you again soon.