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Get an overview of this hotelRomantic hotel with 9 restaurants and full-service spa

Collecting Nectar Points

Popular property highlights

Free WiFi
Restaurant
Swimming pool
Business centre
Babysitting

Location

Located in the heart of Kobe, this spa hotel is steps away from Kobe Convention Center and Kobe International Exhibition Hall. UCC Coffee Museum and Kobe Science Museum are also within 10 minutes.

Hotel features

Along with 9 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas, a free area shuttle and free train station pick-up are also provided. Additionally, an outdoor pool, 2 bars/lounges and a health club are on-site.

Room amenities

All 744 rooms provide conveniences such as fridges and electric kettles, plus free WiFi and televisions. Minibars, room service (during limited hours) and free newspapers are among the other amenities available to guests.

Languages Spoken

Renovations & Closures

The property will be renovating from 24 January 2018 until 15 March 2018 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
The property will be renovating from 15 August 2018 until 15 October 2018 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Kobe Portopia Hotel features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 9 restaurants, and guests can grab a coffee at one of the 2 coffee shops/cafés. The property also has a nearby snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 4-star property offers access to A business centre. Event facilities measuring 0 square feet (0 square metres) include conference rooms. This business-friendly hotel also offers an outdoor pool, a health club and a sauna. An area shuttle and A train station pick-up shuttle are complimentary for guests. On-site parking is available (surcharge).

Kobe Portopia Hotel has designated areas for smoking.

  • Newspapers in lobby (surcharge) 
  • Theme park shuttle (surcharge) 
  • Lift 
  • Number of bars/lounges - 2 
  • Fitness facilities 
  • Full-service spa 
  • Indoor pool 
  • 24-hour front desk 
  • Business centre 
  • Conference space 
  • Grocery/convenience store 
  • Porter 
  • Tours/ticket assistance 
  • Free WiFi 
  • Self parking (surcharge) 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Outdoor pool 
  • Health club 
  • Valet parking (surcharge) 
  • Number of coffee shops/cafes - 2 
  • Swimming pool 
  • Safe-deposit box at front desk 
  • Free area shuttle 
  • Conference space size (meters) - 0 
  • Number of meeting rooms - 36 
  • Luggage storage 
  • Hair salon 
  • Number of restaurants - 9 
  • Breakfast available (surcharge) 
  • Concierge services 
  • Conference space size (feet) - 0 
  • Gift shops or newsstand 
  • Snack bar/deli 
  • Shopping on site 
  • Designated smoking areas 
  • Outdoor tennis court 
  • Free train station pickup 
  • Total number of rooms - 744 
  • Number of floors - 31 
  • Tennis on site 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Chinese
  • Japanese

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Pay movies 
  • Slippers 
  • Free WiFi 
  • Free newspaper 
  • Phone 
  • Refrigerator 
  • Minibar 
  • Daily housekeeping 
  • Free toiletries 
  • Hair dryer 
  • Television 
  • Iron/ironing board (on request) 
  • Desk 
  • Electric kettle 
  • Room service (limited hours) 
  • Connecting/adjoining rooms available 
  • Wheelchair accessible 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Tajima – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.

Trente et Un – This restaurant specialises in French cuisine and serves lunch and dinner.

Shukei En – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

Sushiman – This sushi bar specialises in Japanese cuisine and serves lunch and dinner. Open daily.

Kobe Tamura – This restaurant specialises in Japanese cuisine and serves lunch and dinner.

Late night fare is available from room service (during limited hours).

Nearby Things to Do

An outdoor tennis court and a health club are featured at the hotel. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision. Guests aged under 17 years old are not allowed in the fitness facility.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, LUANA. Services include hot stone massages, Thai massages, massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

  • Hot stone massage 
  • Thai massage 
  • Reflexology 
  • Body treatments 
  • Facial treatments 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Ayurvedic treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 

Hotel Policies

Check-in

Check-in time ends at 1 AM

Check-in time starts at 3 PM

Special check-in instructions:

Check-in and check-out times vary by room type. Guests booking a Late Check-In 18:00/Early Check-Out 10:00 room type must check in at 6 PM. The check-in time is 3 PM for all other room types. For more details, please contact the property using the information on the reservation confirmation received after booking.
Children under 18 years old are not allowed in the gym. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 1188.0 per night.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No rollaway/extra beds available
Parking height restrictions apply
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities. For more details, please contact the property using the number on the reservation confirmation received after booking.
This property requires guests to wear a swim cap when using the swimming pool. For more details, please contact the property using the information on the reservation confirmation received after booking.

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Breakfast fee: between JPY2851 and JPY3088 per person (approximately)
  • Self-parking fee: JPY800 per night
  • Late check-in fee (amount varies)
  • Crib (infant bed) fee: JPY1188.0 per night
  • Facilities fee: JPY1200-3400 per person and includes use of:
– Swimming pool
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Kobe Portopia Hotel
  • Portopia Hotel
  • Kobe Portopia
  • Portopia

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc.). Additionally, accommodation proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Special Offer

Book a stay in the "Executive Double Room, Non Smoking", "Executive Twin Room, Non Smoking", or the "Executive Twin Room, Non Smoking" room type on the Executive Floor and receive complimentary access to the fitness gym and indoor pool.

Must book an Executive Floor room type to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Kids Swim Free

Book a stay in any room or rate category and children years and younger receive complimentary pool access.

Full details at check-in. Offer is valid for children 4 and younger only when accompanied by an adult. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.


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