Reception

Reviews of Hotel Pearl City Kobe

3.5 out of 5
Hotel Pearl City Kobe
7-5-1 Nakamachi Minatojima, Chuo-ku, Kobe, Hyogo-ken

Reviews

7.8

Good

Rating 10 - Excellent. 136 out of 582 reviews" "
Rating 8 - Good. 260 out of 582 reviews" "
Rating 6 - Okay. 136 out of 582 reviews" "
Rating 4 - Poor. 41 out of 582 reviews" "
Rating 2 - Terrible. 9 out of 582 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Bee

Liked: Staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

ken

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 5 nights in Aug 2023

8/10 Good

Boyd

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very helpful with check in and securing a water ferry ticket to the airport. Room decor is somewhat dated, but the price is right.
Stayed 1 night in May 2023

10/10 Excellent

Elaine

Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 26 nights in Dec 2022

8/10 Good

NAFAY

Travelled with family
Liked: Cleanliness, staff & service, amenities
The stay was comfortable. The staff was very helpful
Stayed 3 nights in Oct 2022

8/10 Good

Naveed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Bit old but services and the beds are fine. It would be much more attractive if the public bath need not an extra charge
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too old and outdated room Smelly bathroom Language barrier
Stayed 3 nights in Jun 2019

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The views from the hotel are great of Kobe, but the hotel is dated and it shows. There is nothing in the surrounding area for night life except the nearby hotel.
Stayed 6 nights in Jan 2019

8/10 Good

Sean

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2018

4/10 Poor

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel room was really uncomfortable... Bed was low and all the facilities in the room were rather old. Staff was nice but cannot recommend this hotel to stay with this price.
Stayed 3 nights in Mar 2018

8/10 Good

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peatl City Kobe - must try!
Staff were nice. It was near the JR train station. Buffet breakfast was regular but served Continental foods. Room was clean and spacious unlike other hotels in Japan.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Okay business hotel
This was my fourth time staying at this hotel for my work. And the 2nd time they tried to put me in a smoking room after I explicitly requested NON-SMOKING room at time of reservation two weeks prior. No amount of febreeze spray will remove the stench of tobacco smoke. I have only once slept in such a room and woke up the next morning with lungs full of mucus. I had to demand a new room. Fortunately, they were able to accommodate my request. The room was too hot for me and there are no controls to set the temperature. It's either on or off. I like it cold... I had to open the window to cool down the room. The breakfast buffet is about the best feature of staying at this hotel. Good variety of western and Japanese food. While I might not recommend this hotel to a *friend*, it is a decent business hotel. So, I would recommend it to a business associate.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location near my job site. Easy to walk to my office. Love the breakfast buffet. It's worth the small extra cost.

6/10 Okay

Soo Lin

Only if you must
The hotel is very old and I think due for some major renovation. Imagine using a key to lock your room and there is no remote control for the air con and the tv is like 15 inch. Fortunately there is a shuttle bus to bring you to the town area and a 7-11 opposite the hotel. Parking is cheap here.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good hotel, nice size room for Japanese standard
The rooms could be cleaner and a bit renovation in the rooms would be nice. The hotel is close by the conference centre, and Kobe airport. Hey, Kobe airport opens 6 am. If you have a flight at 7, don't bother going to the airport earlier than 6am!!! :d I wish hotel staff have told me that the airport opens the doors at 6pm. I was there at 5am!

8/10 Good

CHUI YI EUNICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valued and Clean Hotel
This was our first hotel to stay in our journey. We checked in late afternoon but the front staff are so nice and efficient. They can speak limited English. Though the hotel is not new but clean and tidy with easy access to JR to other places.

8/10 Good

Kaori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a free shuttle bus between the hotel and Sannomiya JR station. It is convenient to access shopping and dining areas surrounding Sannomiya station.

10/10 Excellent

Don, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy place - Low cost!
I was impressed with the general area -- Quiet, but conveniently located to Skytrain (3 min walk). The hotel was classy and well priced for what you get. I will stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near airport and my job. Closeby main Kobe areas. Hospital nearby. Reasonably priced.

8/10 Good

LoreZyra, Chiba, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for my work.
Descent room with a view of the harbor. Great breakfast buffet!

10/10 Excellent

Nathaniel, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a great stay!
Although I arrived too early before check-in time, the front desk service was very helpful in letting me keep my luggage there while I explored the area to pass the time. By the time I got back to check in, everything was all set and they even placed my luggage in the room ahead of time. The room was very comfortable and the size was good for the price. The bathrooms were nice with all the necessary amenities. The shuttle to and from Shin-Kobe station was EXTREMELY convenient and I am very thankful that they provided this service.

8/10 Good

David, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay. It is good that they provide shuttle service to sannomiya.

6/10 Okay

Richsrd, Bakersfield, CA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Small room for the price, hotels and rooms seemed dated, breakfast good.Close to cruise line and port.

6/10 Okay

J, Mumbai

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good hotel, improvements needed
The carpets in the room need to be changed and cleanliness needs to be improved

6/10 Okay

Eiko, Uk

Liked: Staff & service, room comfort
Too smokey
This hotel is definitely not for non smokers. The corridors to our Room stank of stale cigarette smoke and the smell of smoke often penetrated into the room. There was even a designated smoking area on the second floor by the elevators. I will say however that the hotel staff were excellent. I could not recommend this hotel to other travellers.

6/10 Okay

andre, JP

good price
good hotel, needs some maintenance, we will probable stay there again.

8/10 Good

hogardus, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price but not more
We stayed there for 6 nights for some conference nearby. The hotel is in a good condition however the impression in the room is like it has not been renovated for 30 years. Room was very small but very clean and maintained every day. Hotel has a SPA but limited to a hot poll and a sauna. Very helpful and friendly service, like for the most of Japan, however rather limited knowledge of English and we have experienced several trivial misunderstandings. Hotel is located on Port Island, which is rather deserted place, lots of hotels and convention centers, and it was very easy and cheap to commute to downtown by public transportation. Taken together, we recommend the hotel and would stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have my bicycle so I rode out to the main train station area which took about 30 minutes. The subway station is very close to the hotel ,7\11 which supply with most things I need . there is also a huge grocery store in walking distance. It is a great deal if you can book this at their sale rate! Rooms are larger than average Japan hotel.

10/10 Excellent

Ben, Omaha, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Port City, business-class hotel at good price
This hotel seemed more Western-style than most others in Japan. Stayed here during recent trip traveling most of Japan. It's in Port City (which either requires bus-provided by hotel service, or Port City Liner metro line-much quicker than bus) I took the Port City Liner metro to hotel (about 15-20min ride) and then walked to hotel. It's in a quieter part of city than downtown (near train station). Great views of port (although when it was daylight, it was Sunday morning-so not too much activity on that day) Wish I could have stayed here another night, but the mountains are calling-so I must go.

10/10 Excellent

Ell, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place
I really liked the free transport into the city center from the hotel.

4/10 Poor

raksaya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mien, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I found a flash sale deal for this hotel and decided to stay for a night while visiting Kobe. The location of the hotel is not so good since it's on the small island (unless you have business at the convention center). I had to take the train back and forth to Sannomiya station, the busy area with shopping malls and LOTS of good restaurants. Overall, I was quite happy with the hotel accommodation, friendly staff and nice room.

10/10 Excellent

Clare, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel
I booked this hotel at last minutes for single room, but they have given me a double room upon arrival and ask me to use it as single. Overall i m happy with my stay in Hotel Pearl City Kobe

10/10 Excellent

Cruising through, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Lovely helpful staff, wide variety of breakfast items , comfy , clean rooms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel near Kobe Airport.
Generally pleased with the Hotel and Service. General remark is the below average knowledge of the English language. Hotel must provide the option of room service.

10/10 Excellent

Alex, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very quiet location, but a convenient store just nearby, so it is good for who don want to go downtown. but shocked by static electricity when I open the door or press elevator button.

8/10 Good

Jun Ting, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort place to stay.

8/10 Good

henry, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth booking
Booked 2 rooms with partial seaview only one was given. Staff tried very hard to help. Impeccable service. Japanese hospitability is the best so far experienced throughout our travel.

10/10 Excellent

Cly, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and very nice service
Very good service and installations, clean and comfort room. Nice breakfast. Excellent WiFi signals. Marvelous views from the windows. In summary, it is much better than I expected for the value I paid for 4 nights. Before arriving in the hotel, I was concerned about its location on the Minatojima Island and far from the city. However, my experience shows that it is no problem because from Kansai International Airport, it is easily accessible by high speed ferry (only 1800JPY). And to go to the downtown Kobe, the free shuttle bus from the hotel to Sannomiya and Shin_Kobe Stations is very convenient and takes only 15 minutes.

8/10 Good

A, Singapore

Liked: Staff & service
Quiet location close to Kobe Airport
Stayed here only because I wanted to take the high speed ferry (from Kobe airport) to Kansai airport to next morning. Pleasantly surprised with the large rooms, nice friendly staff. Because it's close to the airport location is not very central but hotel includes a shuttle bus service to the city centre or shin-Kobe (very convenient!) takes around 10 mins.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I was looking for
I picked Pearl City after thoroughly researching other reviews. I managed to find a breakfast package deal and it was well worth it. I stayed in a single room for 2 nights. I looked at the 'reading room', vending machine area, but did not go in the sauna because you need to pay extra. My room was comfortable, had a view of the harbour. A nice bath, fairly spacious room. There is free wifi, but at times it may be slow. I would recommend this hotel to someone wanting a weekend away in Kobe. The only downside might be that it is far from the city center, but because there is a free shuttle every half hour/every hour, I actually preferred the quiet location.

10/10 Excellent

Tim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The place was perfect with great service and lovely personnel. Two minor issues: the pillows should be softer and the room carpet floor may need an deep steam cleaning.

10/10 Excellent

Alastair, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All-round great hotel
Pearl City was conveniently located for the Conference Centre, the breakfast buffet had a wide choice, the staff were professional, with some of them speaking English. I would stay there again and recommend it to anyone, especially thanks to the convenience of the hotel shuttle bus going to Sannomiya and Shin-Kobe every 30 minutes!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
free shuttle, wifi and great spa tub
would stay again. close to airport, clean and reasonably priced. Great stop over hotel.