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Reviews of ANA Crowne Plaza Kobe, an IHG Hotel

5 out of 5
ANA Crowne Plaza Kobe, an IHG Hotel
1-Chome, Kitano-cho, Chuo-ku, Kobe, Hyogo-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

FRANK, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall a very pleasant stay, and you cannot be beat the convenient location of the hotel adjacent to Shin-Osaka station. The room was very clean, though rather dated. Otherwise, very comfortable and quiet hotel with excellent staff.
Stayed 1 night in Apr 2024
Response from ANA CROWNE PLAZA KOBE Reservation on 22 Apr 2024
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards,

10/10 Excellent

thanh N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I been there for nearly two weeks and find out.It very hard to managed the high services like this now a day well respected to the management and looking forward to coming back again thx
Stayed 11 nights in Apr 2024
Response from ANA CROWNE PLAZA HOTEL KOBE. on 20 Apr 2024
Thank you very much for staying at the ANA Crowne Plaza Hotel Kobe. We will continue to make every effort to provide you with a pleasant stay. We hope you will stop by our hotel again when you visit Kobe.

6/10 Okay

Masao

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room floor carpet seems old and dirty. Room is very aged and light at bathroom Is not bright enough
Stayed 1 night in Apr 2024
Response from Reservation ANA CROWNE PLAZA KOBE on 17 Apr 2024
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards,

10/10 Excellent

KUNGHSUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated but elegant
Stayed 1 night in Apr 2024
Response from ANA CROWNE PLAZA HOTEL KOBE on 15 Apr 2024
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We look forward to welcoming you again

8/10 Good

Valerie

Liked: Staff & service, property conditions & facilities
The property was centrally located connected to the Kobe shin and on top of the green Yamato line. My room was extremely hot the fan/ac didn’t work and they told me to open the window however, it’s completely sealed the curtains were ripped and the shower head sprayed out all over the floor. Other than those few things the hotel had an abundance of amenities. Laundry was expensive. The two different restaurants for breakfast were completely different fun to try the buffet one day and the traditional Japanese breakfast. The waterfall hike is close so is the herb garden gondola which the Sakura was just starting to bloom so I am sure it is gorgeous in full bloom. Overall I loved the location and amenities and would give it another shot.
Stayed 2 nights in Mar 2024
Response from ANA Crowne Plaza Kobe on 3 Apr 2024
Thank you for choosing ANA Crowne Plaza Kobe. Thank you very much for your feedback.We apologize for any inconvenience this may cause.We will continue to aim to be a hotel that satisfies our customers and strive to improve our services, so we appreciate your continued patronage.Best regards,

8/10 Good

Khadija Akter

Stayed 1 night in Feb 2024

4/10 Poor

Roland

Stayed 2 nights in Feb 2024

8/10 Good

Nagisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Since we went as a family of four with two little kids, I wanted to stay at a convenient location. We could’ve chosen Sannomiya area, but we chose this hotel for its proximity to ShinKobe Station (as we travelled by bullet train). It made it so easy for us as we could walk to the hotel from the station and drop off our luggages at the bell desk immediately upon arrival at the station. If you take the taxi, it’s also accessible to major tourist spots including Kitano and the Bay Area (and ofc there were multiple taxis waiting at the hotel entrance all the time so we didn’t need to wait). Although the facility felt quite old, whenever we needed something, the staff came to our hotel quickly and were super polite and reliable — they solved our needs promptly. The city view from our 26th floor was beautiful as well.
Response from ANA CROWNE PLAZA KOBE on 21 Feb 2024
Warmest greetings from ANA CROWNE PLAZA KOBE.Thank you very much for your feedback.We are very happy to hear that you had a pleasant stay with us.We are looking forward to welcoming you again.ANA CROWNE PLAZA KOBEReservation

8/10 Good

Sangeeta, Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here, excellent service and right next to Shin Kobe Shinkansen station.
Stayed 1 night in Jan 2024
Response from Reservation ANA CROWNE PLAZA HOTEL KOBE on 28 Jan 2024
Thank you very much for staying with us. Your feedback is valuable and will help hotel operations.Thank you again and we cannot wait to see you in near future. ANA Crowne Plaza Kobe

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Hotel was quiet and clean. Very convenient to train station. Rooms are old and out dated- could use a renovation.
Stayed 4 nights in Dec 2023
Response from ANA CROWNE PLAZA KOBE on 31 Dec 2023
Warmest greetings from ANA CROWNE PLAZA KOBE.Thank you very much for your feedback.We are looking forward to welcoming you again.ReservationANA CROWNE PLAZA KOBE

4/10 Poor

Harry

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Johnghwan

Stayed 1 night in Dec 2023

8/10 Good

Luke

Liked: Cleanliness, staff & service
Only 100 yards from railway station
Stayed 2 nights in Dec 2023
Response from ANA Crowne Plaza Kobe on 19 Dec 2023
Warmest greetings from ANA CROWNE PLAZA KOBE.Thank you very much for your feedback. We are looking forward to welcoming you again.ANA CROWNE PLAZA KOBEReservation

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good as usual. Near to all transportation links.
Stayed 1 night in Dec 2023
Response from ANA Crowne Plaza Kobe on 19 Dec 2023
Warmest greetings from ANA CROWNE PLAZA KOBE.Thank you very much for your feedback. We are looking forward to welcoming you again.ANA CROWNE PLAZA KOBEReservation

8/10 Good

Praphon

Stayed 1 night in Dec 2023

6/10 Okay

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
The people working at the hotel and super friendly and wonderful. You can see they put all their effort when they work
Stayed 6 nights in Nov 2023
Response from ANA Crowne Plaza Kobe on 29 Nov 2023
Thank you for taking the time to leave your feedback.We are thrilled to hear those kind words, and we are happy to hear that you enjoy your stay.We look forward seeing you in near future.Regards,Room ReservationANA Crowne Plaza Kobe

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient access to and from the bullet train and subway into Sannomiya, though it's not a terribly far walk either. Great views of the city and Mt. Rokko, with the cable car just a couple of minutes away.
Stayed 2 nights in Sep 2023
Response from ANA Crowne Plaza Kobe on 1 Nov 2023
Thank you for your recent stay at ANA Crowne Plaza Kobe. we are glad to hear you enjoy your stay.Our hotel is directly connected to Bullet train and Kobe subway "Shinkobe Station", and Kobe Nunobiki ropeway ( gondola ) is located just above us.Thank you again and we look forward seeing you in Kobe in near future!Regards,Room ReservationANA Crowne Plaza Kobe

10/10 Excellent

Michael G

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Nolan

Stayed 1 night in Oct 2023

10/10 Excellent

Robert, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing skyscraper hotel. Our room was Japan spacious even with a queen bed on the 26th floor. Perfect bathroom, of course. We paid less than 100 dollars for this spectacular view. The breakfast buffet is not possible to top with both appetizing presentation and endless variety. These guys are not kidding.
Stayed 1 night in Oct 2023
Response from ANA CROWNE PLAZA HOTEL KOBE on 17 Oct 2023
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE.Thank you very much for your feedback.We are very happy to hear that you enjoyed the view and breakfast.We are looking forward to welcoming you again.Best regards,ReservationANA CROWNE PLAZA HOTEL KOBE.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station, ample parking, good service
Stayed 1 night in Sep 2023
Response from ANA Crowne Plaza Kobe on 13 Oct 2023
Thank you for the time to leave your feedback.We are relieved to hear that it was easy to find our hotel and not stress to find the parking spot during your stay.Our team is thrilled to hear your comment, and thank you for choosing us.We look forward seeing you again in Kobe!Regards,Room ReservationANA Crowne Plaza Kobe

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023
Response from ANA Crowne Plaza Kobe on 13 Oct 2023
Thank you for your recent stay at ANA Crowne Plaza Kobe.We re glad to hear you enjoyed your stay and thank you for the time to leave feedback.We all look forward to see you again in Kobe.Regards,Room ReservationANA Crowne Plaza Kobe

10/10 Excellent

Xavier Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance from Shin-Kobe Shinkansen Station. The room is big and nice, and temperature can be controlled easily and turned on 24/7, you dont need to put your room key in a slot for electricity. They also have extension cord near the bed which is really convenient, and provide bottles of water every day. They also have 2 types of restaurants for breakfast, and have multiple restaurants for dinner. They can also keep your luggages and can use postal service. The only thing I didnt find in the room is a small mirror for when doing facial stuff.
Stayed 4 nights in Sep 2023

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We used the ANA for proximity to the Shin Kobe line to access Hiroshima. It was excellent . The hotel itself is spacious and the staff were very helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

KENNETH, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible location.
Stayed 20 nights in Aug 2023

8/10 Good

Anny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Right outside within five minute walk is the shin Kobe JR Shinkansen station. So super convenient for coming into and leaving Kobe versus any other property. Excellent breakfast. Quality Japanese cuisine and service.
Stayed 1 night in Sep 2023

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Aug 2023

10/10 Excellent

Naji

Stayed 1 night in Aug 2023
Response from Front Desk, ANA Crowne Plaza Kobe on 27 Aug 2023
Thank you for your recent stay at ANA Crowne Plaza Kobe.We all hope that you have comfortable and relaxing stay in Kobe.We look forward welcoming you back in near future.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient to Shin-Kobe station. Excellent facilities and breakfast. Staff helpful and friendly. Plenty restaurants and shops close by and the port is walkable. Highly recommended.
Stayed 7 nights in Aug 2023
Response from Front Desk, ANA Crowne Plaza Kobe on 25 Aug 2023
Thank you for the time to leave your feedback. We arehappy to hear you enjoyed your stay with us.We look forward seeing you again.

10/10 Excellent

Jae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Front Desk, ANA Crowne Plaza Kobe on 12 Aug 2023
Thank you for your recent stay at ANA Crowne Plaza Kobe.Your feedback is valuable and ill help us to improve hotel operations.We look forward seeing you in Kobe again.Regards,Front DeskANA Crowne Plaza Kobe

10/10 Excellent

SABURO

Stayed 2 nights in Jul 2023

10/10 Excellent

KATSUMASA, CUPERTINO

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 3 nights in Jun 2023

10/10 Excellent

Yukimi

Stayed 1 night in Jun 2023

8/10 Good

Juan

Stayed 1 night in May 2023

10/10 Excellent

Sara Mom

Liked: Cleanliness, property conditions & facilities
Very nice staff💕
Stayed 2 nights in May 2023

10/10 Excellent

Jerold

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying at this hotel.
Stayed 3 nights in May 2023

6/10 Okay

KIT MAN GRACE CHRISTINA

Liked: Staff & service
Disliked: Property conditions & facilities
Location is good.
Stayed 1 night in May 2023

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room, comfortable beds excellent breakfast and a short walk from Shinkansen station . Would stay there again
Stayed 10 nights in May 2023

6/10 Okay

Ellen

Liked: Staff & service
good size of the room n great location and good breakfast But the room with very strong smoking smell, even in the bed
Stayed 1 night in May 2023

10/10 Excellent

KATSUMASA, CUPERTINO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and quiet to stay.
Stayed 3 nights in May 2023

6/10 Okay

Vicky

Travelled with family, Travelled with group
I like the location near the train station. It’s convenient for sightseeing, eating and shopping. It’s unexpected that there is no heating in this hotel. Also we booked two standard two twin beds rooms, but they gave us two smallest rooms in the hotel with a full bed.
Stayed 2 nights in Apr 2023
Response from Mr Vicky on 4 May 2023
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.ANA CROWNE PLAZA HOTEL KOBEFront Desk

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Shin Kobe station
Stayed 1 night in Apr 2023
Response from Mr Christopher on 4 May 2023
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.I am very pleased that you have liked us.I am happy if you can use the hotel again.ANA CROWNE PLAZA HOTEL KOBEFront Desk

8/10 Good

Norio

Stayed 2 nights in Apr 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the shinkansen station and the herb garden, which was an excellent experience. The staff were very professional, and the hotel is very nice. The food options are a bit limited outside the hotel, but you're only one subway stop or a 15-minute walk away from a bustling hub. We were impressed and would definitely recommend ANA Crowne Plaza Kobe.
Stayed 2 nights in Apr 2023
Response from Mr Robert on 4 May 2023
Thank you for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.ANA CROWNE PLAZA HOTEL KOBEFront Desk

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, close to bullet train station and Kitano area. Convenience store right outside the hotel. Room was a bit dated though and not much around the hotel at night (a positive if you like quiet areas).
Stayed 2 nights in Apr 2023
Response from Mr Christopher on 4 May 2023
Thank you very much for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.ANA CROWNE PLAZA HOTEL KOBEFront Desk

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel because it was located near the Shin-Kobe train station, and it was indeed. Walk out of the station and you are there. The cable car (ropeway as they call it) to the hill gardens is also just on the other side: we walked back down to the hotel on a lovely day from the peak. It isn't a destination hotel, and the rooms are simple, somewhat small, but clean and pleasant, as you might find in any large hotel anywhere around the world. If you want a "japanese" hotel, this isn't it. If you want a convenient and comfortable hotel, go for it!
Stayed 3 nights in Mar 2023

8/10 Good

Tan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel hot during sleeping time but ok when staff provide cooling fan.
Stayed 2 nights in Mar 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to be at the room was small enough for one person but had a good view of the city for the room i got came with a lot of things that most other places didnt have and the English from the workers was well enough to get the help needed.