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Reviews of Kupu Kupu Phangan Beach Villas & Spa by L'Occitane

5 out of 5
Kupu Kupu Phangan Beach Villas & Spa by L'Occitane
69/13 Moo 4 Naiwok, Ko Pha-ngan, Surat Thani

Reviews

9.4

Exceptional

Rating 10 - Excellent. 203 out of 278 reviews" "
Rating 8 - Good. 57 out of 278 reviews" "
Rating 6 - Okay. 10 out of 278 reviews" "
Rating 4 - Poor. 3 out of 278 reviews" "
Rating 2 - Terrible. 5 out of 278 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Nongprue, Banglamung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

maya

Travelled with group
Liked: Amenities
Amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Elena

Stayed 2 nights in Jun 2023
Response from iluh on 13 Jul 2023
Dear Ms. Elena,Thank you for stay with us

10/10 Excellent

Tali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this resort, very clean and everyone where so friendly
Stayed 7 nights in Apr 2023
Response from iluh on 28 Apr 2023
Thank you for stay with us

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Amazing staff. So kind and helpful. We absolutely loved our villa. However, the hotel advertised having a private beach but the whole time we were there, the tide was in and there was no beach.
Stayed 7 nights in Jan 2023
Response from iluh on 18 Mar 2023
Thank you for stay with us

10/10 Excellent

Uri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2023
Response from iluh on 12 Mar 2023
Thank you for stay with us

10/10 Excellent

Olive, El Monte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing! Rooms are huge with private pools. We stayed 6 nights and loved every minute of our stay. Staff was friendly and helpful. I will definitely book with Kupu Kupu again when I come back to visit!

10/10 Excellent

Greta

Stayed 11 nights in Dec 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning.
A stunning hotel. We loved: the pool area, the rooms, the service by Andy and Wayan - these guys went the extra mile and were super friendly! The room we had came with a plunge pool and direct access to the beach. We stayed for my 40th birthday and when we arrive the room was decorated with balloons and a birthday cake - nice touch. What could have been better: the location is pretty limiting and when the weather is bad there isn’t really much to do. Some of the service was a little patchy at times, it felt like new people were being trained though. Overall; a great hotel largely due to the stunning room and beach access. One of my 5 favourite hotels I’ve ever stayed in.
Stayed 3 nights in Dec 2022

6/10 Okay

MANOELA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit disappointing
The location and space are stunning but unfortunately are aging not very well....we came here in 2019 everything was pristine, we can see it is not been very well taken care of... service was pleasing and food very good! overall a bit too expensive for what it is, lacking modernity.
Stayed 3 nights in Nov 2022

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort. The staff are wonderful, helpful, and friendly. The room was beautiful and the facilities (other than the dodgy wi-fi) were great. The only downfall for us was that the hotel presented itself as vegan friendly on the website (and we were asked regarding dietary requirements on arrival) but in practice the variety and quality of vegan food offered was basic, and other than great fruits and juices at breakfast, the meals were untempting and bland with unmarinated, soft tofu in most dishes, and no desserts other than fruit (we did check). This has certainly not been our experience in other hotels and resorts so was quite a disappointments. Nevertheless we found many amazing places serving great vegan food in the vicinity so this did not impact our stay too badly. When we did eat at the hotel the waiting staff were never less than warm and lovely. Overall, not our best experience of a resort or hotel in Thailand but still very good. The hotel does make a mistake in setting high expectations regarding its ability to provide for vegan guests.

10/10 Excellent

Sapir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in koh Panghan
The staff is super super friendly and smiley and the hotel is gorgeous!!!!
Stayed 2 nights in Sep 2022

10/10 Excellent

Nurten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to specially thank to Andy and Wayan and all the staff for their kindness, enjoyed our stay a lot.
Stayed 2 nights in Jun 2022
Response from iluh on 27 Jun 2022
Thank you for stay with us

10/10 Excellent

Nimrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, excellent service, great food. We had an awesome experience.
Stayed 2 nights in Feb 2022
Response from iluh on 19 Mar 2022
Thank you for stay in our resort

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found the team here
to be super accommodating and gracious in their hospitality. Highly recommended as a luxury bolt-hole getaway. Gorgeous xx
Stayed 2 nights in Jan 2021
Response from The Kupu Kupu Team. on 11 Jan 2021
Dear Nicholas, Many thanks from the whole Team for your amazing feedback. We are all so pleased that you enjoyed a great stay with us. Sincerely Yours,

10/10 Excellent

meytal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Koh Phangan
Our stay was amazing in every way. The villa is so beautiful, quiet and calm. The hotel staff were super nice and helpful and enjoyed every minute. Highly recommended!
Stayed 2 nights in Mar 2020
Response from Marc on 20 Mar 2020
Dear Meytal, Thank you for your excellent rating for Kupu Kupu Phangan Beach Villas & Spa by L'Occitane, we are pleased that you had a fantastic stay with us. We hope to see you again. Sincerely Yours, Marc Guede, Resort Manager.

8/10 Good

YIFTACH

Travelled with family
Liked: Property conditions & facilities, room comfort
Chique Place, amazing Rooms
Kupu Kupu is a very nice and chique place. stuff are friendly and helpful and rooms are amazing.
Stayed 3 nights in Feb 2020
Response from Marc on 1 Mar 2020
Dear Yiftach, Many thanks for your excellent recommendation, we are delighted that you had a great stay at Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We hope to see you again. Sincerely Yours, Marc Guede, Resort Manager.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Marc on 4 Jan 2020
Thank you for your feedback. The Kupu Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blew us away
Three nights in this hotel was one of the highlights of our 2.5 week thailand trip. Perfect, understated service - so relaxing and the most beautiful, peaceful hotel. Prices were not sky high, happy hour 241 cocktails 4-6pm, you could take back to your room. The place felt like a sanctuary and everyone seemed so chilled, even the staff. Well done Kupu Kupu
Stayed 3 nights in Dec 2019
Response from Marc Guede on 1 Jan 2020
Dear Maria, Many Thanks for your excellent comments, we are delighted that you had a superb stay with us. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

8/10 Good

ilanit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Marc on 28 Dec 2019
Thank you for your feedback.

10/10 Excellent

BenjaminNYC, NYC

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscape and the views are spectacular. Facilities were nice, the atmosphere is relaxing and unique.
Stayed 5 nights in Dec 2019
Response from Min on 19 Dec 2019
Dear BenjaminNYC, Thank you very much for your lovely feedback and we are happy to read that you enjoy your stay with us. Have a good day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Marc Guede on 3 Dec 2019
Dear Valued Guest, Thank you for your feedback, we are delighted that you had a great stay at Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We look forward to see you again. Sincerely Yours, Marc Guede, Resort Manager.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly comfortable bed, huge room, avocado shaped bathtub. The view is stunning, location super convenient. Was romantic and blissful. If you rent motor scooter, you can get anywhere on the island fast, very central.
Stayed 5 nights in Nov 2019
Response from Marc Guede on 3 Dec 2019
Dear Valued Guests, We are delighted that you had a perfect journey at Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We hope to see you again. Sincerely Yours, Marc Guede, Resort Manager.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel has one of the best beaches around! Very quiet, staff and service is great, in room dining is good, private and very beautiful. On the down side- bed is really uncomfortable. Breakfast is a little poor. Overall good experience!
Stayed 5 nights in Sep 2019
Response from Marc Guede on 16 Oct 2019
Dear Valued Guest, Thank you for your comments, these are very helpful for us. We are very sorry that the bed was not at your convenience, with a mention at our reception we could change for a softer or harder mattress for you to have a perfect sleep. We hope to greet you again and provide you the best service of Kupu Kupu Resorts. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beat resort ever! I did a nice event with the help of the staff!
Stayed 4 nights in Oct 2019
Response from The Kupu Kupu Team on 10 Oct 2019
Dear Valued Guest, Thank you very much for your wonderful review and mention about our support from the hotel staff. We look forward to welcome you back to our resort! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place in Thailand , i have been there twice decently and it was always a nice experience
Stayed 3 nights in Aug 2019
Response from Marc Guede on 1 Sept 2019
Dear Valued Guests, Thank you for your excellent feedback, returning guests are the best compliment we can receive. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First things first, shortly after we were shown our room, we realized that the door to the villa (villa 29) did not even shut! There was a gaping large hole between the two sliding doors that shut such that bugs and hot air from outside could easily enter the villa. That being said, the room was full of flies and so hot that we could not sleep or even get dressed after our showers in our robes because we would be sweating profusely. Additionally, the air conditioning didn’t work at all. Not sure if this was the unit itself or the large hole in the door, but nonetheless, we barely slept because we were so hot. I mentioned these complaints at check out and they simply asked for my card without offering any apology or offer to compensate. Surely, for a 5 star, expensive resort, one would expect more both with respect to the quality of the facilities and the service. Lastly, there is no beach seating or chairs on this resort. The beach is extremely isolated and the hotel doesn’t make an effort to put chairs out for guests to enjoy the small beach that there is. Such a shame, given the beautiful location of this resort and therefore the potential it could have. Will not be returning.
Stayed 2 nights in Aug 2019
Response from Marc Guede on 28 Aug 2019
Dear Valued Guest, We are very surprised & sad reading your feedback as a sentence as we didn't received complaint for the villa 29 neither at the check-in, during the courtesy call nor at the check-out. After seeing your review, we immediately check the door & air conditioner which both work perfectly. As you mentioned you complained at the check-out, in case of any issue it would had been very easy to fix when it was noticed for you to enjoy your entire stay. We feel very sorry that we couldn't provide you a great experience as we didn't know prior seeing your comments here. We hope you loved Koh Phangan and that we could have the opportunity to give another journey at Kupu Kupu Resorts. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
magic place with inpressive sunset , and the roof top bar is a must
Stayed 3 nights in Jun 2019
Response from The Kupu Kupu Team on 23 Jun 2019
Dear Anonymous, Thank you very much for your lovely review and we are glad that you enjoyed our resort facility. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay
Very comfortable stay, loved the area, Amsterdam bar opposite the road for sunset is a must. The view from the beach villa is nothing that I have seen before, I have never stayed so close to the sea before. Food is authentic but too expensive. Would recommend renting a bike and exploring the island. The hotel staff and very friendly and seem happy to work there which is important.
Stayed 4 nights in Jun 2019
Response from The Kupu Kupu Team on 21 Jun 2019
Dear Anonymous, Thank you very much for your time sharing your experiences at our beautiful resort, and we all loving working and always willing to assist any visitor who visit us at Kupu Kupu. We do hope to welcome you back again in soon further Best regards, The Kupu Kupu Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. I am sure there are more places nicer but out of my price range. We stayed in the seaside villa with a pool. It had everything and great sunset also. Will add that to my list of favorite place on this island.
Stayed 3 nights in May 2019
Response from Marc Guede on 26 May 2019
Dear Valued Guests, Thank you for your excellent feedback, we are delighted that you had a great stay at Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet and romantic getaway
This place was a real treat! The hotel and staff are lovely. It is super quiet and the rooms are incredibly big and clean. The balinese style was also very pleasant. The sea and beach weren't very clean unfortunately so if you are after the beach lifestyle this is probably not the best location. However there is a lovely pool in the garden and the private pools are also great! I would overall definitely recommend this place. A very romantic escape.
Stayed 2 nights in May 2019
Response from Marc Guede on 12 May 2019
Dear Eleonora, Thank you for your excellent comments, we are delighted that you had a great stay with Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. This week, due to the wind and some current koh phangan had some seaweed which is depending of the season. Fortunately that is natural. We look forward to see you again. Sincerely Yours, Marc Guede.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked our room which was right on the beach. The sunsets were breathtaking.
Stayed 3 nights in May 2019
Response from Marc Guede on 9 May 2019
Thank you for your excellent feedback, we are pleased that you had a great stay at Kupu kupu Phangan Beach Villas & Spa by L'Occitane. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hands down -The best hotel I have ever been to. The view, the room
Stayed 1 night in Apr 2019
Response from Marc Guede on 23 Apr 2019
Dear Valued Guest, Thank you for choosing Kupu Kupu Phangan Beach Villas & Spa by L'Occitane, we are delighted that you had a perfect stay with us. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Beach isn't great, but it's OK. Couldn't relax by the pool as they let a large group play horrendous music really loud all morning whilst we were trying to get over our hangover.
Stayed 1 night in Apr 2019
Response from Marc Guede on 22 Apr 2019
Dear Chris, Thank you for your feedback, this is very helpful for us. We are pleased that you had a great stay with us. We look forward to see you again. Best Regards, Marc Guede, Operation Manager.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place with amazing service!
This place is AMAZING! The pictures don’t do it justice. They have amazing workers, every single person we passed within the resort was very friendly and accommodating. They make sure you feel welcome. It’s so spread out and in a very quiet area. The rooftop bar has fire dancers occasionally for some entertainment. The only downside is be prepared to spend a pretty penny getting to and from the main town site where everything is. Compared to city taxi meter prices, it’s much much more expensive.
Stayed 2 nights in Apr 2019
Response from Marc Guede on 20 Apr 2019
Dear leanne, Thank you for your excellent feedback, we are delighted that you had a perfect stay at Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. Do not hesitate to review also online the RoofTop Bar as newly open. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
food was excellent, but expensive. would have stayed in resort for more meals or drinks if the prices had been more reasonable
Stayed 5 nights in Mar 2019
Response from Marc Guede on 8 Apr 2019
Dear Valued Guest, Thank you for choosing Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We try to give the best experience to our guests especially with our cuisine, all our products are carefully selected and freshness is the most important for us. As we are located on a small island and we choose to be daily delivered, you will understand that has a cost. Beside this, we are delighted that you had a great stay with us and loved our food. We look forward to greet you again. Sincerely Yours, Marc Guede, Operation Manager.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i LIKED THE SERVICE AND THE VIEW.THE FOOD WAS GOOD AND STAFF WILLING TOM HELP. tHIS HOTEL IS NOT SUITABLE FOR FAMILIES AND HANDICAPED OR ELDERLY PEOPLE DUE TO THE MANY STAIRS ON THE PROPERTY. ALSO NO ACTIVITIES AT THE HOTLE. THE BEACH WAS ALSO A BIT OF DISAPOINTMENT BECAUSE IT HAS NO CHAIRS AND THE WATER IS SHALLOW AND FULL WITH SEA WEED AND STONES.YOU CANN NOT SWIM THERE
Stayed 5 nights in Mar 2019
Response from Marc Guede on 7 Apr 2019
Dear Valued Guest, Thank you for choosing Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We are delighted that you had a great stay with us. We look forward to see you again. Sincerley Yours, Marc Guede, Operation Manager.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gorgeous resort in Koh Phangan
We stayed at Kupu Kupu for 2 nights while travelling across Thailand on our honeymoon. This resort was one of our favorites. We booked a deluxe beachfront pool villa and the hotel set it up with some really cute honeymoon themed amenities for our arrival. The view was one of the true highlights of this room. It faces west so the sun would go down in front of our bedroom and pool each evening, for a breathtaking sunset you could almost reach out and touch. The hotel breakfasts were great and were included in the price of the room, along with complimentary pickup to/from Thong Sala pier. Would highly recommend this resort for anyone staying in Koh Phangan for a special occasion or if you just want to stay somewhere beautiful.
Stayed 2 nights in Mar 2019
Response from Marc Guede on 28 Mar 2019
Dear Daniel, Thank you for your excellent comments, we are delighted that you had a perfect stay at Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and was one of the nicest resorts i ever visited. Very friend staff.
Stayed 3 nights in Mar 2019
Response from Marc Guede on 28 Mar 2019
Dear Valued Guest, Thank you for choosing Kupu Kupu Phangan Beach Villas & Spa by L'Occitane, we are pleased that you had a perfect journey with us. We hope to greet you again soon. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!! This place is a paradise! The view, house, stuff. Worth it!
Stayed 5 nights in Mar 2019
Response from The Kupu Kupu Team on 15 Mar 2019
Dear Valued Guest, Thank you very much for this great feedback about your stay at Kupu Kupu Phangan Beach Villas & Spa by l'Occitane! We are very pleased to read your satisfaction and we hope to welcome you again soon! Kind Regards,

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Stayed 2 nights in Mar 2019
Response from The Kupu Kupu Team on 13 Mar 2019
Dear Andreas, Thank your very much for your kind feedback. We are glad to hear that you have a perfect stay with and we hope to see you again soon at Kupu Kupu Phangan Beach Villas & Spa by l'Occitane! Kind Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2019
Response from Marc Guede on 9 Mar 2019
Dear David, Thank you for your feedback, we are delighted that you had a perfect stay with Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Trax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxury hotel with fine dining. Can’t fault it! Worth every cent to get a beachfront room and we’ll worth staying 3+ nights so you can explore the island too.
Stayed 2 nights in Feb 2019
Response from Marc Guede on 28 Feb 2019
Dear Trax, Thank you for your excellent comments, we are delighted that you had a perfect journey with Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
great location, private yet close to town and activities
Stayed 4 nights in Jan 2019
Response from Marc Guede on 16 Feb 2019
Dear Tim, Thank you for your time to review Kupu Kupu Phangan Beach Villas & Spa by L'Occitane. We are delighted that you had a great stay with us. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room right on the beach, we could hear the waves lapping on the beach. The staff were excellent, warm and friendly. The staff were also very helpful as we had missing luggage from our flight, Kupu Kupu followed through for us until luggage was returned.
Stayed 6 nights in Jan 2019
Response from Marc Guede on 31 Jan 2019
Dear Barry, Thank you for choosing Kupu Kupu Phangan Beach Villas & Spa by L'Occitane, we are delighted that you had a perfect stay with us. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Suleiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Marc Guede on 16 Jan 2019
Dear Suleiman, Thank you for your time to review Kupu Kupu Phangan Beach Villas & Spa by L'Occitane, we are delighted that you had a great stay with us. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

JR, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented a beach front villa with private pool and enjoyed every moment of our stay. The resort is wonderful, the staff is very friendly, and we would stay again! The only suggestions we have would be to become more cost competitive with the island. Food was far more expensive on the resort than down the street, and the happy hour menu could be more diverse. Happy hour was beer from 5-7, wine from 7-9, and cocktails from 10-12.
Stayed 6 nights in Dec 2018
Response from Marc Guede on 28 Dec 2018
Dear JR, Thank you for choosing Kupu Kupu Phangan Beach Villas & Spa by l'Occitane, we are delighted that you had a great stay with us. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

4/10 Poor

SS, singapore

Liked: Staff & service
everything is dated, no much thing to do in the hotel
Stayed 1 night in Dec 2018
Response from Marc Guede on 26 Dec 2018
Dear SS, Thank you for your feedback, we do take it very seriously and will discuss with our team. We are surprised by your comment as you stayed 1 night during the full moon festival and didn't join neither yoga, cooking class nor our RoofTop Bar. We hope to greet you again and enjoy our facilities. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Marc Guede on 18 Nov 2018
Dear Valued Guest, Thank you for your feedback, we are delighted that you had a perfect stay at Kupu Kupu Phangan Beach Villas & Spa by l'Occitane. We look forward to see you again. Sincerely Yours, Marc Guede, Operation Manager.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Marc Guede on 15 Nov 2018
Dear Valued Guest, Thank you for your stay at Kupu Kupu Phangan Beach Villas & Spa By l'Occitane. We are delighted that you had a perfect journey with us. We look forward to see you again. Best Regards, Marc Guede, Operation Manager.