First things first, shortly after we were shown our room, we realized that the door to the villa (villa 29) did not even shut! There was a gaping large hole between the two sliding doors that shut such that bugs and hot air from outside could easily enter the villa. That being said, the room was full of flies and so hot that we could not sleep or even get dressed after our showers in our robes because we would be sweating profusely. Additionally, the air conditioning didn’t work at all. Not sure if this was the unit itself or the large hole in the door, but nonetheless, we barely slept because we were so hot. I mentioned these complaints at check out and they simply asked for my card without offering any apology or offer to compensate. Surely, for a 5 star, expensive resort, one would expect more both with respect to the quality of the facilities and the service. Lastly, there is no beach seating or chairs on this resort. The beach is extremely isolated and the hotel doesn’t make an effort to put chairs out for guests to enjoy the small beach that there is. Such a shame, given the beautiful location of this resort and therefore the potential it could have. Will not be returning.