Beautiful property that has kept a lot of the plants and trees found in the area rather than turning everything into concrete and manicured gardens. Food and service were good at the beach restaurant. Pools are beautiful. Rooms have a Thai teak house décor rather than the common generic hotel look. Gym is surprisingly good for a hotel or condo.
Unfortunately there are some operational and room issues that detracted from our stay.
We stayed in a family room and requested a king bed. We were given two twins even though a king was available. Plus the bottom floor rooms have a very musty basement smell due to being below ground level. We got them to move us to a king on a higher floor without the smell. Alas, its main AC didn't work. The maintenance man said it was the condensor and we would need to wait for the next day to get it fixed so the first night no AC except in the side room. Next morning they fixed it. Then a few hours later the knob for draining the bathtub fell off.
After that, no more problems.
Bed seemed fairly new but poor quality. It is much firmer than the norm at higher end resorts these days. I live in Thailand and it reminds me of the type of mattresses that were more common 7 years ago.
Comment from Hotel Management
01-Apr-2019 by NickR, Hotel Management
Greetings from Sea View Resort & Spa, Koh Chang.
Thank you very much for staying with us and for taking the time to write this detailed review.
Please allow me to apologize for the issues you have encountered with your room and rest assured that we have started a pilot program of training a specific team to ensure that every 3 months, every single room will be thoroughly inspected in order to prevent re-occurrence of similar issues.
On the other hand, we are very happy to hear that you liked our property, garden, food, pools and the decor of the rooms.
We hope that in the future you will give us another chance to prove to you the changes we have done.
Looking forward to your next visit.