Unfortunately it wasn’t as good as expected for the huge amount paid nothing was included at all when going to the Spa all the loungers were taken mostly by children the hot tub was only working for a couple of hours one day closed the next my 16 year old Daughter who has cancer & something on her body that can’t get wet so she couldn’t use the pool or lay on a lounger sat on the floor she’s disabled too She can only use the hot tub & whirlpool & the whirlpool was full of little children it ruined our experience she’s just spent 2 years in hospital I said it was a treat etc upon booking there was no upgrade or anything nice done for us as most hotels do give treatments free and make our time special we didn’t really sleep as we had children across from us next to us and sounded like most rooms on the floor had kids, literally no sleep also the food wasn’t nice at all either cold or in edible & cost a lot for small portions I ordered her a sandwich it came out on a slice of soughdough bread just 1 slice with thick cut cheese it was awful I ended up buying more meals as she was hungry nothing was nice for her I expected a lovely time & got the opposite that was my savings used to treat her & she just wanted to go home upset & bored not relaxed more stressed now wasted money here I needed but wanted her happy I can’t afford to take her anywhere else now not even a holiday I’m heartbroken the staff didn’t seem to care I’m a single mum she’s had cancer since being 6 I feel sad
Comment from Hotel Management
24-Jun-2019 by John Ross - Assistant Manager , Hotel Management
Thank you so much for taking the time to provide us with your feedback. It sounds like this was a very special trip and we did not meet your expectations.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.