Ratings based on 139 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Surrey

Comfortable stay in ideal location

Posted 02-Aug-2016
Pros: Ideal location for Tatton Park
Staff at check-in were very friendly. All staff were very friendly and helpful. We ate in the bar on each of our three nights and the food and service were excellent.
4out of 5
by A verified traveller from Lancashire

Newly refurbished room was fabulous!

Posted 28-Jul-2016
Pros: Easy to get to off M6 J20 a straight down A50. Nice restaurant and breakfast area. Nice private dining room.
Cons: If/when all the rooms get refurbished to the standard of my room it will be a great sta for anyone.
Location: Good garden centre/gift shop next door. We went further afield rather than local areas.
I stayed one night in a newly refurbished standard double room, which was very stylish and well designed, with lots of great touches - spacious L-shaped seating area; swivel flat-screen TV so you didn't have to sit on the (king-sized) bed to watch telly; interior lighting in the wardrobe; a decent hairdryer; good-sized counter-top/workspace/dressing table/mirror; great lighting; pod-style coffee machine (pity I don't drink coffe); fresh milk in the fridge; superbly styled bathroom with separate shower cubicle and double-headed shower. Couldn't fault any of it. I felt sorry for my friend who was staying for several days in a junior suite which was old-fashioned, jaded and faded. She was quite dismayed when she saw my room. Staff were very efficient and attentive. Didn't have time to take advantage of the spa facilities. Mobile phone signal was very poor in my room, but wifi was excellent.
4out of 5
by Robert

This traveller left a rating score only Posted 26-May-2016 on Hotels
4out of 5
by Richard

This traveller left a rating score only Posted 23-May-2016 on Hotels
5out of 5
by A verified traveller

Great hotel, great facilities

Posted 10-May-2016 on Hotels
Great hotel. Friendly staff, lovely reception and bar area. Restaurant looking a little tired though, but only went in for breakfast. Bedroom very nice, althogh bed wasnt to my liking! Pool and spa facilities were very convenient and good quality. Would definately stay again.
3out of 5
by A verified traveller from Glastonbury

An average hotel with some nice touches

Posted 04-May-2016
Pros: The small touches, like cookies and milk brought to the room every evening.
Cons: The toilet had a really weak flush.
Location: The hotel isn't within walking distance of anything, but it is a 5-minute drive to the centre of town where there are lots of nice restaurants.
When it comes down to it, the Cottons Hotel & Spa is like the average chain hotel, like a Travelodge, Days Inn, or SpringHill Suites. But it offers some very nice touches: children's bathrobes, cookies and milk brought to the room every evening, good hotel-wide internet service, and a pool that the whole family can enjoy. The bed, including mattress and pillows, was one of the most comfortable I've slept in. And they have a great shower, with excellent water pressure, and an easy one-touch on-off button that I've never seen elsewhere. The pullout bed wasn't as comfortable, of course. The "family room" we were given was just a room with a pullout bed. On the down side, the staff are not the most well trained. We rang and rang for room service and no one picked up. When we ate in the restaurant, they never knew what kind of soup of the day they had. Our room wasn't ready when we arrived after 3 p.m. On our first night, there was a rowdy wedding party surrounding our room. Guests kept going across the corridor to each other's rooms, slamming doors, laughing, shouting way into the night, and early the next morning. When I asked if we could change our room, the representative said no (understandable because the hotel was full) but she was also completely unapologetic, and just looked annoyed that I had asked. In fact, that was the basic attitude of everyone at the front desk.
5out of 5
by James from Boroughbridge

Great hotel and even better breakfast!

Posted 01-May-2016 on Hotels
Just an overnight stay in business and didn't arrive until late - but the room was superb as was the breakfast
3out of 5
by A verified traveller

Posted 25-Apr-2016 on Hotels
Good hotel, shame some of the reception staff were snobbish in their manner.Lovely housekeeper tho couldnt do more to action all requests.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 05-Apr-2016 on Hotels
5out of 5
by A verified traveller

Posted 04-Apr-2016 on Hotels
Wi fi could be bettet