Ratings based on 172 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Warrington

Good spa facilities

Posted 08-May-2017
Lovely food Friendly staff Excellent outdoor whirlpool Little expensive
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Nice hotel with quiet surroundings

Posted 05-Apr-2017
Lovely hotel with great facilities. We had spa treatments and used the spa area, all really good. Didn't eat here but the food looked good
Comment from Hotel Management
29-Apr-2017 by Ivan, Hotel Management
Dear Guest, Thank you for your feedback and I hope we can welcome you back to the hotel soon. Best Wishes, Ivan Clifford Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Wirral

Two nights wedding anniversary stay. Very good.

Posted 05-Apr-2017
Pros: King size bed very comfortable indeed. Pool and spa excellent facilities. Even an outside jacuzzi. Staff brilliant.
Cons: Push buttons in wall for toilet flush. Extremely hard to push to activate. Lack of drawer, shelf & cupboard space. CHeating instructions?
Location: Close to Manchester and lovely town of Knutsford. 20 or so miles from Roman city of Chester. Visit the zoo (as seen on ITV show).
One of the very best short breaks we have ever had. Superior double room (only). Breakfast prices expensive. Did not eat in hotel as pricey and restaurant menu uninviting. Had full English next door at Fryers Rose Nursery - superb both mornings £6 or £8 dependant on size. Excellent service and staff.
3 out of 5
by A verified traveller

No hot water and massive insect infestation

Posted 11-Mar-2017
Well ...............................................,,,.......................... Best not ask about hot water fail cold shower or insect attaack
5 out of 5
Recommended
for Everyone
by A verified traveller

Friendly & High Quality

Posted 14-Feb-2017 on Ebookers
Pros: Homely feel
Cons: I am really not sure. This is an amazing hotel at the price and any issues would be nit picking in my opinion
Location: The location is great and access to Knutsford is about £5 in a taxi.
This Hotel is getting better and better. I had a junior suite and cannot recommend the hotel enough. The Staff were very friendly and let me check in early so I could work from the room. The Spa is fantastic and the food is really nice. My colleagues and I will be back.
1 out of 5
by Mrs

Poor experience - will not return.

Posted 10-Feb-2017 on Hotels
There was a dirty plate outside my room when I arrived and it was still there when I left. The dressing gown in the room has aparent fresh stains of tomato sauce. I raised that to the reception desk when I checked out and was assured I was going to be contacted about the matter - but it didn't happen. Restaurent device wasn't poor. Will not be staying over this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Once we changed rooms we had a great stay

Posted 09-Feb-2017
Arrived at the hotel quite late to find the bathroom fan very noisy and couldn't switch it off. The room was otherwise quite good if not bit tired looking. We asked to be moved due to the noise, which they did without any fuss. This next room was very good, clean and modern - so we were very pleased. Staff friendly and helpful.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 05-Feb-2017 on Hotels
2 out of 5
by A verified traveller from Lancs

Poor hotel, average spa, food lukewarm and bland,

Posted 03-Feb-2017
Would not recommend., food bad, service slow, waited an hour for our drinks order when we were the only two people in the bar.
5 out of 5
by Natalie

weekend of bliss!

Posted 30-Jan-2017 on Hotels
Gorgeous hotel! lovely friendly staff from front of house to the spa! The room was clean, modern and comfortable with a huge king size bed! The spa was very impressive, we loved it!