Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Glastonbury

An average hotel with some nice touches

Posted 04-May-2016
Pros: The small touches, like cookies and milk brought to the room every evening.
Cons: The toilet had a really weak flush.
Location: The hotel isn't within walking distance of anything, but it is a 5-minute drive to the centre of town where there are lots of nice restaurants.
When it comes down to it, the Cottons Hotel & Spa is like the average chain hotel, like a Travelodge, Days Inn, or SpringHill Suites. But it offers some very nice touches: children's bathrobes, cookies and milk brought to the room every evening, good hotel-wide internet service, and a pool that the whole family can enjoy. The bed, including mattress and pillows, was one of the most comfortable I've slept in. And they have a great shower, with excellent water pressure, and an easy one-touch on-off button that I've never seen elsewhere. The pullout bed wasn't as comfortable, of course. The "family room" we were given was just a room with a pullout bed. On the down side, the staff are not the most well trained. We rang and rang for room service and no one picked up. When we ate in the restaurant, they never knew what kind of soup of the day they had. Our room wasn't ready when we arrived after 3 p.m. On our first night, there was a rowdy wedding party surrounding our room. Guests kept going across the corridor to each other's rooms, slamming doors, laughing, shouting way into the night, and early the next morning. When I asked if we could change our room, the representative said no (understandable because the hotel was full) but she was also completely unapologetic, and just looked annoyed that I had asked. In fact, that was the basic attitude of everyone at the front desk.
3out of 5
by A verified traveller

Posted 25-Apr-2016 on Hotels
Good hotel, shame some of the reception staff were snobbish in their manner.Lovely housekeeper tho couldnt do more to action all requests.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 05-Apr-2016 on Hotels
5out of 5
by A verified traveller

Posted 04-Apr-2016 on Hotels
Wi fi could be bettet
5out of 5
by Rachel from Derby

Family must

Posted 02-Apr-2016 on Hotels
Totally fab experience for all our family. The milk and cookies at bed time for the children a great touch. My children had a fabulous spa experience
4out of 5
by Robert

This traveller left a rating score only Posted 24-Mar-2016 on Hotels
4out of 5
by Angela from England

Good hotel.old parts shabby

Posted 23-Feb-2016 on Hotels
Hotel seemed professional. Like they had done it for years and got it off to a fine standard.problem is the room was shabby round the edges and the newer rooms are significantly better so felt a little short changed as I was part of a wedding celebration and wanted the room to be as perfect as the day
5out of 5
by James

This traveller left a rating score only Posted 18-Feb-2016 on Hotels
4out of 5
by Sophie from Leeds

Posted 11-Feb-2016 on Hotels
Hotel was veryu good apart from the breakfast. I thought this was over priced and had a poor range of options. Very little in the way of fruit and choice of pastries. Hot food to order was good though.
4out of 5
by A verified traveller

Overnight stay for Business

Posted 06-Feb-2016 on Hotels
The Hotel staff were polite and helpful, the room was comfortable and the breakfast of a good quality. As I was staying there for business I was not able to take advantage of the Spa and pool this trip. Would like to visit again.