Exterior

Reviews of Marriott Knoxville Downtown

4 out of 5
Marriott Knoxville Downtown
525 Henley St, Knoxville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 247 out of 365 reviews" "
Rating 8 - Good. 54 out of 365 reviews" "
Rating 6 - Okay. 34 out of 365 reviews" "
Rating 4 - Poor. 17 out of 365 reviews" "
Rating 2 - Terrible. 13 out of 365 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a convention and it was so nice to be able to valet park at the hotel and just walk to the convention center. Also I love that the TV said my name when I check in.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Julie, it's delightful to hear you found convenience in our prime location at Marriott Knoxville Downtown during your convention. We also are thrilled you appreciated the personalized welcome on the TV. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Traffic was loud at night.
Stayed 2 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Brandon, we value your feedback. It's unfortunate to hear that the noise from the traffic had an impact on your stay. We'll certainly discuss potential solutions about this concern. We hope to see you again at the Marriott Knoxville Downtown, with the aim of delivering a more restful experience.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Andy, it's great to see that you had a positive experience at the Marriott Knoxville Downtown. Our team hopes your trip was enjoyable and we look forward to delivering another excellent stay in the future. Safe travels!

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness
Valet price was unexpected and high
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Steven, thank you for your feedback about your stay at Marriott Knoxville Downtown. We understand that the valet service pricing may have been surprising. We strive for full transparency with all our services and their costs. Your comments will be taken into consideration as we look towards making further enhancements to our guest experience. We do hope that, overall, you enjoyed your stay with us.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Customer Service on 21 Mar 2024
Karen, thank you for choosing to stay at Marriott Knoxville Downtown. We are delighted to know you had a great experience. Looking forward to welcoming you back for another enjoyable stay.

6/10 Okay

DeDe

Liked: Cleanliness, staff & service
Disliked: Amenities
Air conditioning went out in my room twice. 2nd time had to get a fan sent to us at 130am. Not enough food options offered. Breakfast was not even available to purchase at 630am for our girls to eat before playing ball all day! I will not stay here as a guest again! They are more of a Art Gallery than there are as a Hotel
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
DeDe, we regret to hear about your recent experience at our hotel. It's unfortunate that you encountered issues with the air conditioning and were disappointed with the dining options. Our goal is to maintain a comfortable environment and provide a variety of food offerings to cater to our guests' needs. Your feedback will be shared with our teams to ensure we improve in these areas. Despite your recent experience, we hope you might reconsider returning so we can provide the exceptional stay we're known for at Marriott Knoxville Downtown.

10/10 Excellent

Stephanie

Stayed 2 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Stephanie, thank you for your top rating of Marriott Knoxville Downtown! Your positive feedback truly encourages our team members to work harder in maintaining our service excellence. We're eagerly waiting for your return in the future.

2/10 Terrible

James

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
James, it's quite evident that your experience did not meet your expectations and for that, we express our sincere regrets. We always aim to provide excellent service and it's unfortunate that we fell short in this instance. We invite you to provide further details about your experience, as this information is vital to improving our services for the future. We hope for the opportunity to serve you better on your next visit.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Kathryn, we're delighted to hear that you enjoyed your stay at Marriott Knoxville Downtown! It drives our motivation to continue making our guests' experiences memorable. We're already looking forward to having you back.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the valet parking. Made it much easier to come back from my day
Stayed 4 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Kara, we're thrilled to know you had a seamless experience with the valet parking at Marriott Knoxville Downtown. It is our aim to provide all guests with conveniences like this to make their stay more enjoyable. We look forward to welcoming you back after another one of your days out.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Patrick, it appears you offered a noteworthy rating with no additional comments for the Marriott Knoxville Downtown. We're glad to perceive this indicates overall satisfaction. We're eager to host you again in the future for yet another memorable stay. Your contentment matters to us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Sarah, it's fantastic to hear that you've had a pleasant experience at Marriott Knoxville Downtown. We would be delighted to once again provide our high-quality service during your next stay. Thank you for choosing our establishment and sharing your rating.

6/10 Okay

DEAN

Stayed 3 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
We appreciate you taking the time to share your feedback, Dean.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Veronica

Response from Customer Service on 6 Feb 2024
Veronica, thank you for choosing Marriott Knoxville Downtown and taking the time to rate your experience. We're thrilled to see your stay met your expectations and look forward to welcoming you back next time you're in town.

10/10 Excellent

Bonnie, Lexington

Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Bonnie, thank you for rating your stay at Marriott Knoxville Downtown so highly. It's pleasing to see you had a wonderful experience. We look forward to welcoming you back for another delightful visit.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and very clean.
Stayed 2 nights in Dec 2023
Response from Customer Service on 17 Dec 2023
Jeffrey, thank you for choosing Marriott Knoxville Downtown. We're delighted to know you appreciated our prime location and spotless environment. We look forward to welcoming you back in the near future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Jason, it's fantastic to know your stay at the Marriott Knoxville Downtown was positive. We appreciate your excellent rating on Hotels.com and can't wait to provide another top-notch experience on your next visit.

10/10 Excellent

Terrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on 6 Feb 2024
Thanks for the perfect rating, Terrance!We're pleased to hear that you have fully enjoyed your stay at Marriott Knoxville Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Kacie

Liked: Cleanliness, staff & service, property conditions & facilities
Graduation Stay
The customer service was excellent. I was warmly greeted and check in was smooth. I was checking out and had a coughing fit and I asked for a water and then asked how much I owed and they said not to worry about it. But i was graduating college today so mayne that had something to do with it. Either way they wete super fantastic! M6 only issues were with the room. The usb and plugs next to the bed didnt work and the bed itself, while stylish, was surrounded with a wooden edge all the way around and i banged my shin really hard on the frame trying to get to my alarm clock. It left quite a whelp. The bed was comfortable once in it though.
Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec 2023
Kacie, thank you for choosing Marriott Knoxville Downtown and for sharing this wonderful feedback. It's rewarding to hear that our team members provided excellent service and made your check-in experience smooth. We take pride in caring for our guests! We're also glad you found the bed comfortable. Regarding the issues you faced with the room, we apologize for any inconvenience that the outlet placements caused. Also, we're sorry to learn that you had a minor mishap with the bed frame. We appreciate the feedback, as it helps us improve and best serve our guests in the future. We look forward to welcoming you back, whether to celebrate another milestone or just a regular stay. Thank you again!

10/10 Excellent

Josh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Josh, thanks for choosing Marriott Knoxville Downtown! We're thrilled you had an enjoyable experience with us and would love to see you back soon.

10/10 Excellent

Wintrece

Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec 2023
Wintrece, thank you so much for your high rating! The team at Marriott Knoxville Downtown is delighted to know that your stay was satisfactory. We're looking forward to welcoming you back for another great experience.

10/10 Excellent

Karie

Travelled with pets
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Karie, we're delighted to hear that your stay at Marriott Knoxville Downtown met your expectations. Our team appreciates your positive feedback and we hope to welcome you back during your next visit to Knoxville. Thank you for choosing us!

10/10 Excellent

Ron

Stayed 2 nights in Aug 2023
Response from Customer Service on 15 Dec 2023
Ron, we're thrilled to know you had a fantastic experience at the Marriott Knoxville Downtown. Your 5-star rating speaks volumes about the service you received and we couldn't be more grateful. We look forward to welcoming you back in the future. Safe travels until then!

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
Thank you for the perfect rating, Cathryn!We are very pleased to hear that you had a wonderful stay at Marriott Knoxville Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Okay

Sanjiv

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Dec 2023
Sanjiv, we see that your recent stay didn't exactly meet your expectations. We aim to provide a memorable experience and it's evident we have some improvements to make. Please, do come back in the future so we can make things right.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and in a great location
Very nice hotel and in a great location
Stayed 1 night in Dec 2023
Response from Customer Service on 10 Dec 2023
Lindsey, it's wonderful to hear that you enjoyed your stay at Marriott Knoxville Downtown and appreciated our convenient location. We take pride in providing our guests with enjoyable experiences. We look forward to welcoming you again in the future.

10/10 Excellent

Fawn, Burnsville

Travelled with family
Will return
Stayed 1 night in Dec 2023
Response from Customer Service on 10 Dec 2023
Thanks for sharing this perfect rating, Fawn!We're thrilled to hear you enjoyed your stay at Marriott Knoxville Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023
Response from Customer Service on 7 Dec 2023
Matthew, thank you for choosing Marriott Knoxville Downtown and leaving us a positive score. We're elated to know that you had an enjoyable stay. We look forward to welcoming you back in the future.

2/10 Terrible

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mandatory valet! No parking for guests except a $30 mandatory valet per day. No breakfast available except for high Price breakfast in the lobby restaurant. Our room was changed from a single king bed to double beds without any notice. When we got to the room and notified them, they said that they had the right to change the room without any notice. We were given a street view room instead of the interior room that we requested. We were kept awake all night with sirens of all types.
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Michael, it's concerning to hear of your recent experience. We understand that the valet parking requirement and dining options didn't meet your expectations. Additionally, we sincerely apologize for any confusion arising from the unexpected room type change and the noise issue. Your feedback is valued, as it helps us better understand areas where we may improve. Please rest assured that we will share your remarks directly with our hotel management team for evaluation and necessary action. We hope to get another opportunity in the future to better serve and meet your expectations.

8/10 Good

Hillary

Stayed 1 night in Dec 2023
Response from Customer Service on 1 Feb 2024
Hillary, we're thrilled you had a positive stay at Marriott Knoxville Downtown. Your rating means a lot to us. We hope to have the opportunity to welcome you back soon for an even better experience.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds we’re comfortable
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Lisa, thank you for choosing Marriott Knoxville Downtown and taking the time to share your experience. We're delighted to hear that you found our beds to your liking, providing a comfortable setting for your stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Harman

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Harman, thank you for your comments. It's wonderful to hear you appreciated the aesthetics of Marriott Knoxville Downtown. We strive to maintain our establishment's appeal. Come back soon for another visit!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Thank you for the great rating, Kristin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Marriott Knoxville Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Travis, thank you for your high rating after your stay at the Marriott Knoxville Downtown! We're grateful for your feedback and pleased that you enjoyed your time with us. Looking forward to hosting you again in the future.

4/10 Poor

Mark

Travelled with family
Disliked: Amenities, property conditions & facilities
Toilet didn’t work
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Mark, we're regretful to learn about the issues encountered with the restroom facilities during your stay. Our team is committed to ensuring a comfortable and functional environment for our guests, and we use feedback like yours as an opportunity to enhance our service. We trust you will have a smoother experience on future visits.

2/10 Terrible

Ashley

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked into my room; however, upon checking in, we noticed that the floors, bed sheets, and headboard were dirty. We had to remove the sheets ourselves and request for the room to be cleaned. I will never stay in this hotel again. If you decide to stay here, make sure to check the cleanliness of the room and the sheets. The beds are awful, and the sheets, goodness, imagine being wrapped up in aluminum foil all night—that's the sound of the sheets. Goodness. Do yourself a favor, and stay at the Tennessean next-door. Elizabeth and Sarah were to worry about their night audits then servicing their customer. Plates in the hallways near the elevator for server days and towels. This is definitely not 4 starts more like 1.1
Stayed 4 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Ashley, your feedback is important, and it disheartens us to learn that your stay did not meet your expectations. It is unacceptable that you found cleanliness issues with the room and bedding upon check-in. Our team members' focus should always be towards shaping a memorable guest experience. We regret the inconvenience caused by leftover plates in the hallway. Your comment on the bedding texture is recognized, as comfort is paramount for a good night's sleep. We understand your preference for other accommodations, but rest assured we are working diligently to improve in all aspects.

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Customer Service on 24 Nov 2023
Amanda, we are truly sorry to see that your experience didn't meet your expectations. Your feedback is invaluable to us and we hope to have the opportunity to demonstrate our commitment to guest satisfaction on your next visit.

10/10 Excellent

Latunder, Lithonia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Nov 2023
Latunder, we're thrilled to learn that you found convenience during your stay at Marriott Knoxville Downtown. We aim to provide an easy and relaxing experience for our guests. We look forward to your next visit.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & clean!
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
Amanda, thank you for your splendid review. It's pleasing to hear you found Marriott Knoxville Downtown to have diligent team members and cleanliness to your liking. Should your travels bring you back to our charming city, we would be pleased to welcome you once more.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect place to stay in downtown Knoxville, thank you!
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
Thank you for the wonderful rating, Naomi!It's fantastic you enjoyed your time at Marriott Knoxville Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Tiffany

Liked: Cleanliness, property conditions & facilities, room comfort
My fiancé and I had booked a room with a king bed and large shower. We showed up an hour early for check in, and rather than telling us that our specific room wasn’t ready for us, they issued us a room with two kings and a regular shower. It wasn’t the end of the world, but it’s not what we booked. The hotel is very clean and overall the staff is friendly, we just didn’t get what we booked and when we went to fix it, that’s when we got the explanation. No offer to have us wait for our proper room, just short and to the point. They also have signs for valet saying that overnight parking is $30 and we were charged $40
Stayed 1 night in Nov 2023
Response from Customer Service on 11 Nov 2023
Tiffany, it's good to hear that you found Marriott Knoxville Downtown clean and our team members are amicable. We understand your room preferences did not exactly correspond to your reservation, and we appreciate your patience regarding this. We aim to provide accurate verbal and written information to our guests, so your feedback about the parking cost discrepancy is valuable. Please reach out directly so we can thoroughly go over your concerns. We hope for another chance to offer you the service you expect.

10/10 Excellent

Torrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 11 Nov 2023
Torrey, thank you for your rating. It's great to know you enjoyed your stay at Marriott Knoxville Downtown. We hope to see you again in the near future for another memorable visit.

10/10 Excellent

Bree

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov 2023
Thanks for the outstanding rating, Bree!We're delighted your time at Marriott Knoxville Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Ariane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on 5 Nov 2023
Thank you for the fantastic rating, Ariane!It's outstanding you had such a wonderful experience at Marriott Knoxville Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 Okay

MIKE, annapolis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really loud room from the traffic noise to the loud heater that sounded like a freight train when it came on it woke me up so loud...
Stayed 1 night in Oct 2023
Response from Customer Service on 2 Nov 2023
Mike, we're sorry to hear your stay was interrupted by noise. It's our goal to provide a restful environment for our guests, and it appears we did not meet this expectation during your visit. We appreciate your feedback and will review your comments with our maintenance team. We hope for another opportunity to better serve you in the future.

10/10 Excellent

Johanna, Rancho Cordova

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful! Thanks everyone!
Stayed 1 night in Oct 2023
Response from Customer Service on 29 Oct 2023
Johanna, it's delightful to read about your experience at Marriott Knoxville Downtown. We're thrilled to know our amiable and supportive colleagues made your stay more enjoyable. Thanks for your kind acknowledgment, and we can't wait to see you again soon.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 25 Oct 2023
Bradley, thank you for choosing Marriott Knoxville Downtown. It's wonderful to know you had a great experience. We hope to see you again in the near future. Safe travels!

10/10 Excellent

meagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Thank you for the 10/10 rating, Meagan!It's excellent you enjoyed your time at Marriott Knoxville Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 12 Oct 2023
Vanessa, it's truly heartening to know you had a 5-star experience at the Marriott Knoxville Downtown. Each member of our team is committed to delivering an excellent experience, and it seems we hit the mark during your stay. We can't wait to welcome you back. Safe travels until then!

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to Knoxville for a concert and The Marriott was the perfect place to wind down after an amazing night.
Stayed 1 night in Oct 2023
Response from Customer Service on 27 Oct 2023
Christie, it's wonderful to hear that the Marriott Knoxville Downtown served as the ideal spot for you to relax after a thrilling concert night. We strive to ensure our guests have an enjoyable experience and it's wonderful to know that your stay reflected this. Looking forward to welcoming you back for more memorable stays in the future.