Ratings based on 507 Verified Reviews

4.1 out of 5
80% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from SC

Excellent hotel worth returning to

Posted 18-Jan-2017
Pros: See above comments
Cons: Carpets look a little worn, and the pool was out of order. Neither of these things intruded on my experience, though.
Location: N/A -- just an overnight stop on a road trip for us, but we ended up feeling very refreshed and grateful we stopped there.
The room was very comfortable and clean, as was the main lobby. Excellent breakfast. Staff was very helpful and kind. A couple staff members went out of their way to help me. Attractive lobby too -- a beautiful staircase led from the front desk to the second floor, close to our room. I'd gladly recommend this place to anyone.
Comment from Hotel Management
23-Jan-2017 by Rikki B, Hotel Management
Dear Rob, Thank you for taking the time to leave feedback about our hotel. We are thrilled to see that you enjoyed your stay with us, and hope that if your travels ever bring you back to Clinton you will stay with us again! Thank you so much! Safe travels!
3out of 5
by A verified traveller

Ok

Posted 07-Jan-2017
Room was ok. Noted mild on shower head and curtain. Halls very musty smelling. Breakfast was poor. The poor lady maintaining the breakfast was getting all the complaints but could do anything. She worked with all she had. The owner should be ashamed of himself. At least provide what the guests expect then the staff won't be badger and and provide as expected.
Comment from Hotel Management
23-Jan-2017 by Rikki B, Hotel Management
Dear traveler, Thank you for taking the time to leave feedback about our hotel. On behalf of our entire staff, we apologize for the issues that you had with your stay here. I have shared your concerns with our staff and we will work to remedy these issues, and hopefully exceed your expectations the next time you are in the area. Thank you again, and safe travels.
3out of 5
by A verified traveller from Georgia

Only OK

Posted 05-Jan-2017
Pros: Our room was clean and had plenty of room
Cons: Carpets in the halls, more choices at breakfast
Location: Location is good, only stayed the night, did not visit the area.
Hotel needs upgrades in public areas, especially the hallways. Breakfast was only OK.
Comment from Hotel Management
05-Jan-2017 by Rikki B, Hotel Management
Dear traveler, Thank you for leaving feedback about our hotel. We appreciate you sharing your concerns with us and will use your feedback to fine-tune our operations in hopes of exceeding your expectations on your next stay.
2out of 5
by A verified traveller

Old hotel

Posted 28-Dec-2016
Hotel looked old and not that clean. Vents were clogged with dust. Went to eat the breakfast buffet at 8am and most of the food were gone and they do not refill certain items (ie sausage, cream cheese), not much variety.
Comment from Hotel Management
02-Jan-2017 by Rikki B, Hotel Management
Dear traveler, Thank you for taking the time to share your concerns with us. We are deeply sorry that you were unsatisfied with your stay, and we will use your feedback to make adjustments to our hotel in hopes of impressing each and every guest and providing a clean and comfortable stay. Thank you again.
2out of 5
by A verified traveller from Northern Ohio

Disappointing Stay

Posted 23-Dec-2016
Pros: The person who handled the breakfast room was very personable.
Cons: General maintenance and housekeeping could be improved; but the management of this hotel has lost touch with the wants and needs of travelers.
Location: The location suited our needs for an overnight stay during a trip from Ohio to Atlanta, GA. Dinner at a nearby restaurant was all we were looking for.
We usually are quite satisfied with Country Inn and Suites, but this one has definitely seen better days. The wallpaper was coming off the walls, the bathroom towels were almost threadbare, and the mattress was dismal. We are not fans of duvets, and usually remove them from the bed; but there was no blanket in the room to use in its place. There were candy wrappers on the rug under the chair, which were apparently missed when vacuuming after the previous guests. Even the toiletry items were terrible. They have switched to an obviously cheaper brand that we had never heard of. The soap pulled moisture from skin, and the shampoo and lotion were mostly water. We used to be fans of Country Inn and Suites, but it seems they are no longer willing to compete with Comfort Inns and Holiday Inn Express. It's a shame.
Comment from Hotel Management
25-Dec-2016 by Rikki B, Hotel Management
Dear Lou, On behalf of our entire staff here at the Country Inn & Suites Clinton, we apologize for the issues that you had with your stay here. I have communicated your concerns to our team, and I assure you that we are working diligently to ensure that each guest has a pleasant experience at our hotel. We will use your feedback to make improvements and raise guest satisfaction. Thank you so much for taking the time to express your concerns, and giving us an opportunity to grow.
4out of 5
Recommended
for Everyone
by A verified traveller from charleston sc

Posted 18-Dec-2016
Beautiful lobby and great breakfast staff was great
Comment from Hotel Management
23-Dec-2016 by Rikki B, Hotel Management
Dear Lesa, Thank you so much for your kind comments about our staff and our property. We are so happy to hear that you enjoyed your stay with us and we hope to see you again if you are ever in the area! Happy Holidays!
2out of 5
by A verified traveller from US

Nice hotel, except many amenities missing.

Posted 30-Nov-2016
Pros: The size of the suites were big and roomy.
Cons: see comments made in experience
Location: Poor service at local McDonalds.
We have used Country Inn and Suites before and knew that they were a good hotel chain. I picked this hotel specifically, because it had an indoor pool and my kids live to swim. Well, we got there and the pool was closed--the staff had apparently not maintained the proper levels of chlorine; therefore the pool was unavailable. When we got to our room, there were no Kleenexes, one half of a role of toilet paper and two complete sets of towels for the six of us. I tried to get ice later in the evening--the ice machine was out of order. In the morning, the juice machine was out of order and the eggs and sausage were not cooked. We left and got a breakfast elsewhere. In addition, the breakfast server acted as though we were all a big inconvenience to her. In the future, we will look elsewhere
Comment from Hotel Management
05-Dec-2016 by Rikki B, Hotel Management
Dear traveler, Thank you for taking the time to leave feedback about our hotel. On behalf of our entire staff, I would like to apologize for the issues that you had with your stay. I have shared your concerns with our staff and we will use your feedback to fine tune our operations and make improvements to our hotel.
3out of 5
by A verified traveller from Indy

On the decline.

Posted 28-Nov-2016
Have stayed here several times. Latest stay revealed a definite downward trend in the cleanliness, care/maintenance, and running of the location. For example: No washcloths in room. Very poor breakfast service. Trash cans at entrance overflowing like a poorly run Hardees. We will probably give it a year or two before we try it again.
Comment from Hotel Management
30-Nov-2016 by Rikki B, Hotel Management
Dear James, On behalf of our entire staff I would like to apologize for the issues you had during your stay at our hotel. I have addressed your concerns with our team and we will work diligently to provide all of our guests with a clean and comfortable stay. We will use your feedback to fine tune our hotel in hopes of exceeding your expectations on your next visit. Thank you for taking the time to share your concerns with us.
4out of 5
by A verified traveller

Posted 18-Oct-2016 on Hotels
Room pretty standard but clean and quiet. Breakfast was good and breakfast staff very friendly and helpful.
Comment from Hotel Management
20-Oct-2016 by General Manager, Hotel Management
Thank you so much for taking the time to leave a review. We are very happy that you enjoyed your stay and look forward to seeing you again in the future.
4out of 5
by A verified traveller

Posted 17-Oct-2016 on Hotels
Comment from Hotel Management
20-Oct-2016 by General Manager, Hotel Management
We are happy you enjoyed your stay! We look forward to seeing you again in the future!