Friendly staff, but many problems with this hotel
First night, didn't know it until we pulled back covers, but mattress had been peed on. Not sure how someone made the bed and missed that. I also noted that when we walked into the room that it smelled strongly of scented cleaner. I thought that was odd, and now I am wondering if it was done on purpose. Hotel was full as well as surrounding hotels. The staff really tried but ultimately we were given a cot and I had to sleep on a chair. At midnight, I saw a woman standing in hallway. I spoke to her and found out that this was their 3rd room that night (first room, no a/c, second room--strong smoking smell). Next morning, packed up and going to check out but manager offered to comp us for last night. I still wanted to leave. Manager then offered to comp our entire stay and upgrade our room to a suite. So, I stayed. The suite was clean. The first night, didn't realize the heat and a/c didn't work. The next night, when it was too warm in the room, the A/c wouldn't work at all. The breakfast, as I had read in other reviews, was stingy. And every time I came and went and attempted to use my room key, it wouldn't work and I would have to go downstairs to have it re-keyed. For all the problems, I did have a free hotel for 3 nights so the staff really does try to make your stay ok.
Comment from Hotel Management
17-Apr-2017 by Customer Care, Hotel Management
Thank you for reaching out to us. It is good to know that you were delighted with the service you received from our staff. On the other hand, we apologize for the multiples issues you've encountered during your stay regarding the key cards, the breakfast and the cleanliness of your room. Your review gives us the opportunity to continuously improve our services. We hope for another chance to have you as our guest at any of our Country Inn & Suites hotels in the future.