Grand Terrace Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, free minibar items
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Reviews of The Berkeley

5 out of 5
The Berkeley
Wilton Place, Knightsbridge, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 161 out of 213 reviews" "
Rating 8 - Good. 30 out of 213 reviews" "
Rating 6 - Okay. 12 out of 213 reviews" "
Rating 4 - Poor. 6 out of 213 reviews" "
Rating 2 - Terrible. 4 out of 213 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 5 nights in Nov 2023

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a treat to stay here. Highly recommend.
Stayed 1 night in Oct 2023

6/10 Okay

M

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Turned into a farce
The staff are fantastic, particularly the doormen. But repeated billing errors from restaurants and the cafe are concerning (Over $1,200) and on four occasions which had to be addressed. The big one which let them down, they checked us out in error while we weren't in the room (downstairs having morning tea) and removed all our luggage from room. Very red faced about it, but at this level an unacceptable blunder. While an apology was forthcoming, an offer of a gift of a cake was their idea of making amends. Disappointing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

maria cristina, Buenos Aires

Stayed 3 nights in Jun 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

HIKMAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Nada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Awdah

Stayed 2 nights in Nov 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Welcoming and attentive staff, lovely room, bed was so comfortable. Rooftop pool in London, a wonderful luxury
Stayed 1 night in Aug 2022

10/10 Excellent

Talal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Loved the extras...afternoon treats, kid's toy. Very friendly staff.
Stayed 2 nights in Jul 2022

10/10 Excellent

maria cristina, Buenos Aires

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Lotte Peschardt

Stayed 1 night in Jun 2022

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed!
The swimming pool was closed on the roof, which is one of the reasons going there. So I was disappointed.
Stayed 1 night in Feb 2022

10/10 Excellent

colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Superior service. Top room and hotel quality
Stayed 3 nights in Feb 2022
Response from Stas on 14 Feb 2022
Thank you for your wonderful feedback. We're looking forward to welcome you back with us at the Berkeley.

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Sep 2021
Response from Duty Manager on 27 Sept 2021
Dear James, Thank you kindly for your choosing the Berkeley Hotel during your stay in London. We are very pleased to read that you have enjoyed your time with us. We are looking forward to welcoming you back soon. Best Regards Aurore Assistant Front Office Manage

10/10 Excellent

Harjeevan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service in London
Amazing service- best of the best.
Stayed 1 night in Aug 2021
Response from Duty Manager on 27 Sept 2021
Dear Harjeevan, Thank you kindly for your choosing the Berkeley Hotel during your stay in London. We are very pleased to read that you have enjoyed your time with us. We are looking forward to welcoming you back soon. Best Regards Aurore Assistant Front Office Manager

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

sakhib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very attentive friendly staff. Very clean. Service was incredible.
Stayed 3 nights in Apr 2021
Response from Duty Manager on 24 Apr 2021
Good Afternoon Sakhib, Thank you very much for providing feedback. We do hope that you have enjoyed your stay with us and we are much looking forward to welcoming you back at the Berkeley in a near future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

JasSB, Sunningdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at The Berkeley. Thank you for the fantastic staff for making our stay so special. One of the best 5* hotels in London. Highly recommend it.
Stayed 1 night in Oct 2020
Response from Stas on 9 Oct 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very special hotel
The Berkeley is a special hotel and have taken great care to make everyone feel comfortable during these unprecedented times. Service is excellent as always, rooms are well appointed and great location
Stayed 1 night in Sep 2020
Response from Stas on 9 Oct 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Terence

Liked: Cleanliness, staff & service, room comfort
The stay was comfortable and the service good. But beware there are a number of extra charges find their way into the bill.
Stayed 2 nights in Jul 2020

8/10 Good

Frances

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Maider Rosa Llorens - Duty Manager on 17 Feb 2020
Good afternoon Frances, Thank you very much for your feedback. It is much appreciated. We are looking forward to welcoming you back to the Berkeley.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
The rooms are not similar one to another, you can get a really small one if you're allocated to a small room of the same category. Also, there is no English person working, everyone is eastern European
Stayed 4 nights in Jan 2020
Response from Stas on 3 Feb 2020
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, staff and hotel. Could not fault it. My partner and I had a fantastic stay for his birthday. We will be back!
Stayed 1 night in Jan 2020
Response from Stas on 2 Feb 2020
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car meet
Lovely hotel will definitely be coming back I arranged the whole weekend and recommended to my friends which also booked there we all had a great weekend A great touch with the lights which created a great photo for my new car I only picked up that day
Stayed 1 night in Jan 2020
Response from Stanislaw on 27 Jan 2020
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

6/10 Okay

MMM, Los Angeles

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The first night wasn’t good because I was giving a very old furniture room. Although my friends were at the same hotel but they were getting a very nice room. I was asked to pay extras per night to get it. Even though the picture on Expedia are only showing the new nicer rooms. After complaining all over the place. Finally they moved me to the room expected.
Stayed 2 nights in Dec 2019
Response from Aurore - Duty Manager on 18 Dec 2019
Dear MMM, Thank you so much for sharing your experience with us. We are sorry that your request for a renovated room was not given to you at the time of the arrival. We pride ourselves on delivering exceptional service to all our guests and its disappointing to read that this wasn't your experience and sincerely hope that we will have the opportunity to welcome you back on a future visit to London and demonstrate this to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Maider - Duty Manager on 19 Dec 2019
Dear Sir/madam, thank you very much for the rating you gave us. We hope to welcome you back very soon.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Hotel
The Berkeley hotel was Absolutely Amazing. The Staff were all first class and me being a business man myself would be honoured to have all of them working for me. Thank you.
Stayed 2 nights in Sep 2019
Response from Stas on 16 Sept 2019
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Stas on 16 Sept 2019
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Stas on 26 Aug 2019
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

2/10 Terrible

Xia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The location of this hotel is inconvenient, we always had to drive a long time to visit museums. The bathtub was difficult to use because of its design. During the night, you could hear all the cars and it was very loud which made it difficult to sleep.
Stayed 7 nights in Aug 2019

2/10 Terrible

feng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Stas on 12 Jul 2019
I very much appreciate the guest for choosing the Berkeley as place to stay during his visit in London. I would like to offer him my most sincere apologies for the bed experience he has had during his stay. Every feedback is very important to us therefore I would kindly appreciate of the guest contact details and more information of what was the reason of such a low score. I very much hope that we may have an opportunity to redeem ourselves to the guest in future. The guest can also provide more information directly to: berdm@the-berkeley.co.uk We’re looking forward for your reply.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities - rooftop pool is great
Stayed 1 night in Jun 2019
Response from Stas on 19 Jun 2019
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Stas on 24 May 2019
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

8/10 Good

AMMAR AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Stas on 22 May 2019
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top shelf service from arrival to housekeeping! Excellent!! Loved it!
Stayed 4 nights in Apr 2019
Response from Stas on 22 May 2019
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Stayed 3 nights in Apr 2019
Response from Stas on 22 May 2019
Thank you for your feedback. We’re looking forward to welcome you back with us at The Berkeley.

10/10 Excellent

corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fantastic service, beautiful hotel, great staff, great location-beginning to end OUTSTANDING!
Stayed 3 nights in Apr 2019
Response from Stas on 15 Apr 2019
Thank you for you feedback. I very much appreciate for choosing the Berkeley as place to stay during your visit in London. We're looking forward to welcome you back in near future.

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Highly Recommended with well trained staff.
Stayed 3 nights in Feb 2019
Response from Stas on 4 Mar 2019
Thank you for choosing the Berkeley as place to stay during your visit in London. We’re looking forward to welcome you back with us at The Berkeley

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location. Excellent staff. We had a great weekend getaway!
Stayed 3 nights in Oct 2018