Hotel is NOT a 5* as shown on hotels.com
Hotel is 4* so check again before book
I paid for 5* but I realized soon that its not the case. Dinner mediocre boring food buffet, some fish and some beef cooked for guests but nothing special. I ended up eating pasta 3 days in a row.
No wine list, only one available lager beer.
Breakfast had limited options, Juices not fresh, some deserts were ok.
Pool service not available. When asked for some food at the pool around 15-15:30 bcz our kids were starving they sent us to go to next hotel. When we asked for advertised kids room they sent us to next hotel. Even spa massage etc are done in next hotel (Blue bay). Only option at pool was to stand in line with all the ALL inclusive guests to order something.
Asked for baby crib twice, reception said they had no cribs available (too many families) but later a cleaning lady saw my wife with babyand offered to bring a crib
Expect some locals to try sell trips/coconuts/souvenirs on the beach, but for me its part of the experience, so nothing to worry, just smile and avoid them. Security always around so not worries.
Wifi was not good in room, but worst was that our room was connected with next room by a locked door, so we could hear almost all noise from next door guests.
Live music everynight and good atmosphere in general ! Personal was happy to help and with smile. When asked at receptiona at checkout about not being a 5* as advertised, they ignored me unfortunately...