Fantastic family getaway
Posted 05-Apr-2018 on Ebookers
We had a fantastic stay at Diamonds Mapenzi. From the moment we arrived until we left the staff went out of their way to ensure we had everything we needed. Our room was fantastic for our family, a double with 2 extra single beds for our 2 children. We had a beach villa which came with a beautiful view of the ocean, seats and sunloungers outside. Staff were on hand at all times to ensure we were comfortable. The room was serviced twice per day in the morning and then again in the evening.
We ate every day in the Ocean view restaurant, there was plenty of variety and food was replenished often. I loved the live pasta station each day.
The kids really enjoyed kids club, the animation team were fantastic at getting everyone involved.
We will definitely return.
Comment from Hotel Management
17-May-2018 by Diamonds Mapenzi Beach Management, Hotel Management
Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you and your family overall enjoyed your stay with us. At Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.
Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.
The beaches are public in Zanzibar and unfortunately the resort has no jurisdiction over them, but our property provides a private ocean-front beach which is guarded by a professional security company and you may at all times feel absolutely secure while residing on the premises
Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future.