Ratings based on 56 Verified Reviews

4.3 out of 5
73% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 28-Aug-2018
Comment from Hotel Management
31-Aug-2018 by Best regards, Diamonds Mapenzi Beach Management, Hotel Management
Dear Valued Guest, Your feedback is a gift for us and thank you very much for your positive review scores. We are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future.
5 out of 5
by a verified traveller

Posted 15-Aug-2018
Great place to go with kids. All you’re worries are attended to. Great selection of food, great property, friendly staff
Comment from Hotel Management
16-Aug-2018 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
by a verified traveller from Dar es Salaam Tanzania

Posted 14-Aug-2018
This hotel is amazing! The food is lovely, the staff are friendly and best of all it’s a very family friendly hotel. The only issue we had was that the bedding was minimal it was really cold in the room and it would have been great if there was a blanket as well as the bed sheet on the bed. Other than that it was an amazing stay and I would gladly go back again.
Comment from Hotel Management
16-Aug-2018 by Hotel Management, Hotel Management
Dear Inkheart22, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us. However, please rest assured that we look into your comments and mentioned issue, investigating in order to take the appropriate measures and prevent future occurrence.Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
3 out of 5
by a verified traveller

Posted 17-Jul-2018
Comment from Hotel Management
25-Jul-2018 by Best regards, Diamonds Mapenzi Beach Management, Hotel Management
Thanks for the Reviews Resurts.
5 out of 5
Recommended
for Everyone
by a verified traveller

Brilliant holiday !

Posted 23-Jun-2018
Hotel is amazing. Beach villa is just a step from the sea. Staff is really nice. Overall brilliant holiday!
Comment from Hotel Management
27-Jun-2018 by Ester - Front Office Manager, Hotel Management
Dear valued Guest, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
by a verified traveller

Posted 03-Jun-2018
The Staff at Diamond's Mapenzi really make the place as comfortable as possible. Charming, friendly, helpful and always smiling. Juma at reception is awesome, Shuma the entertain er is amazing. I have too many names to mention. Even the staff taking care of the grounds and flowers were super amazing. We had fresh flowers handpicked every morning and lovingly given to us as we sat on the balcony watching the sun come up. Keep it up Team Diamonds Mapenzi ****
Comment from Hotel Management
27-Jun-2018 by Ester - Front Office Manager, Hotel Management
Dear valued Guest, Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
Recommended
for Families
by a verified traveller from Dubai

Fantastic family getaway

Posted 05-Apr-2018 on Ebookers
Pros: Everything
Cons: The beach boys were a nuisance on the beach each time you went down.
Location: Visit prison island and stone town Blue sea safari
We had a fantastic stay at Diamonds Mapenzi. From the moment we arrived until we left the staff went out of their way to ensure we had everything we needed. Our room was fantastic for our family, a double with 2 extra single beds for our 2 children. We had a beach villa which came with a beautiful view of the ocean, seats and sunloungers outside. Staff were on hand at all times to ensure we were comfortable. The room was serviced twice per day in the morning and then again in the evening. We ate every day in the Ocean view restaurant, there was plenty of variety and food was replenished often. I loved the live pasta station each day. The kids really enjoyed kids club, the animation team were fantastic at getting everyone involved. We will definitely return.
Comment from Hotel Management
17-May-2018 by Diamonds Mapenzi Beach Management, Hotel Management
Dear NMG, Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you and your family overall enjoyed your stay with us. At Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. The beaches are public in Zanzibar and unfortunately the resort has no jurisdiction over them, but our property provides a private ocean-front beach which is guarded by a professional security company and you may at all times feel absolutely secure while residing on the premises Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards,
5 out of 5
Recommended
for Everyone
by a verified traveller from Israel

All inclusive beautiful hotel

Posted 03-Apr-2018
Very good food, pleasant stuff, beautiful beach, 87 bungalows comfortable beds
Comment from Hotel Management
17-May-2018 by Diamonds Mapenzi Beach Management, Hotel Management
Dear Nadia, Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards,
4 out of 5
by a verified traveller

Relaxing

Posted 12-Mar-2018 on Hotels
Very friendly staff/team who looked after us. They have a fantastic all inclusive package deal
Comment from Hotel Management
17-May-2018 by Diamonds Mapenzi Beach Management, Hotel Management
Dear Wane, Thank you very much for taking the time sharing your feedback following your stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards,
3 out of 5
Recommended
for Everyone
by a verified traveller from California

Hotel with great staff but....

Posted 01-Dec-2017
Pros: The people who work there. Their kindness and work ethic. Juma is of special mention :)
Cons: This hotel NEEDS ramps for wheel chairs and baby strollers. It is near impossible to enjoy the property if you are disabled, senior citizen or baby
It was a great experience with good food & great staff but I would have enjoyed it more if: the hotel guests were more lively and diverse [only 3 black families there, very few families with children and most couples were older]; if there were ramps for wheelchairs and baby strollers; they didn't have the inconvenient pool towel service where one has to get a card and so can only have one towel at a time; the hotel did a better job at managing the mosquito issues because that definitely spoiled the evenings; if the hotel hosted their evening shows and events earlier than the 9:30pm start time as I was too tired to enjoy them