Ratings based on 51 Verified Reviews

4.3 out of 5
79% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 17-Jul-2018
5 out of 5
Recommended
for Everyone
by a verified traveller

Brilliant holiday !

Posted 23-Jun-2018
Hotel is amazing. Beach villa is just a step from the sea. Staff is really nice. Overall brilliant holiday!
Comment from Hotel Management
27-Jun-2018 by Ester - Front Office Manager, Hotel Management
Dear valued Guest, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
by a verified traveller

Posted 03-Jun-2018
The Staff at Diamond's Mapenzi really make the place as comfortable as possible. Charming, friendly, helpful and always smiling. Juma at reception is awesome, Shuma the entertain er is amazing. I have too many names to mention. Even the staff taking care of the grounds and flowers were super amazing. We had fresh flowers handpicked every morning and lovingly given to us as we sat on the balcony watching the sun come up. Keep it up Team Diamonds Mapenzi ****
Comment from Hotel Management
27-Jun-2018 by Ester - Front Office Manager, Hotel Management
Dear valued Guest, Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
Recommended
for Families
by a verified traveller from Dubai

Fantastic family getaway

Posted 05-Apr-2018 on Ebookers
Pros: Everything
Cons: The beach boys were a nuisance on the beach each time you went down.
Location: Visit prison island and stone town Blue sea safari
We had a fantastic stay at Diamonds Mapenzi. From the moment we arrived until we left the staff went out of their way to ensure we had everything we needed. Our room was fantastic for our family, a double with 2 extra single beds for our 2 children. We had a beach villa which came with a beautiful view of the ocean, seats and sunloungers outside. Staff were on hand at all times to ensure we were comfortable. The room was serviced twice per day in the morning and then again in the evening. We ate every day in the Ocean view restaurant, there was plenty of variety and food was replenished often. I loved the live pasta station each day. The kids really enjoyed kids club, the animation team were fantastic at getting everyone involved. We will definitely return.
Comment from Hotel Management
17-May-2018 by Diamonds Mapenzi Beach Management, Hotel Management
Dear NMG, Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you and your family overall enjoyed your stay with us. At Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. The beaches are public in Zanzibar and unfortunately the resort has no jurisdiction over them, but our property provides a private ocean-front beach which is guarded by a professional security company and you may at all times feel absolutely secure while residing on the premises Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards,
5 out of 5
Recommended
for Everyone
by a verified traveller from Israel

All inclusive beautiful hotel

Posted 03-Apr-2018
Very good food, pleasant stuff, beautiful beach, 87 bungalows comfortable beds
Comment from Hotel Management
17-May-2018 by Diamonds Mapenzi Beach Management, Hotel Management
Dear Nadia, Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards,
4 out of 5
by a verified traveller

Relaxing

Posted 12-Mar-2018 on Hotels
Very friendly staff/team who looked after us. They have a fantastic all inclusive package deal
Comment from Hotel Management
17-May-2018 by Diamonds Mapenzi Beach Management, Hotel Management
Dear Wane, Thank you very much for taking the time sharing your feedback following your stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards,
3 out of 5
Recommended
for Everyone
by a verified traveller from California

Hotel with great staff but....

Posted 01-Dec-2017
Pros: The people who work there. Their kindness and work ethic. Juma is of special mention :)
Cons: This hotel NEEDS ramps for wheel chairs and baby strollers. It is near impossible to enjoy the property if you are disabled, senior citizen or baby
It was a great experience with good food & great staff but I would have enjoyed it more if: the hotel guests were more lively and diverse [only 3 black families there, very few families with children and most couples were older]; if there were ramps for wheelchairs and baby strollers; they didn't have the inconvenient pool towel service where one has to get a card and so can only have one towel at a time; the hotel did a better job at managing the mosquito issues because that definitely spoiled the evenings; if the hotel hosted their evening shows and events earlier than the 9:30pm start time as I was too tired to enjoy them
4 out of 5
by David

Rustic Zanzibar hotel with friendly Italian touch

Posted 18-Aug-2017 on Hotels
Loved my 6 night all inc stay at Diamonds Mapenzi in July.Staff are all very friendly and the Italian reps are good fun very welcoming, especially Sofia and Alessandro. The food was excellent with the chef from Bangladesh (didn't get his name) particularly good with his pasta station. If I had to quibble I would say the drinks service in the restaurant was occasionally patchy,but nothing too off-putting.
Comment from Hotel Management
18-Jul-2018 by Diamonds Mapenzi Beach Management , Hotel Management
Dear David, Thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive, experience during your stay. However, please rest assured that we are looking into your mentioned drink service comment, in order to take the appropriate measures to address the problem and prevent future occurrence. As well as further training will take place to keep our high guests service experience for each and every guest.Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
Recommended
for Everyone
by a verified traveller from Sydney

Great place for a relaxing holiday.

Posted 30-Jul-2017
Pros: Nice, clean and comfortable. Staff were happy to offer fresh coconut juice on the beach and make floral decorations for the rooms daily.
Cons: Nope, it was excellent.
Location: Located about an hours drive from Stonetown. Easy to take a taxi to Stonetown for shopping, eating, and sightseeing. Snorkelling at a nearby island.
Spent 5 days at this hotel. Had a bungalow on the beach with a view of the sea. Nothing was too much trouble for the staff - they were all extremely helpful. They even let me use their office computer when the WiFi wasn't strong enough for an important admin task. Food was excellent (plenty of variety and interesting buffet selections). Staff decorated the room with flowers daily.
Comment from Hotel Management
10-Aug-2017 by Diamonds Mapenzi Beach Management, Hotel Management
Dear Lynne, Thank you for your time in leaving us your beautiful review and feedback regarding your experience in our resort. We are happy to hear that you enjoyed your stay to the fullest and that we were able to help you during your stay. Thank you also for your nice feedback on the excursions and our services and for your recommendation. We very look forward to welcome you back soon again to enjoy another relaxing holiday with us. Kind regards, Diamonds Mapenzi Beach Management
5 out of 5
Recommended
for Everyone
by a verified traveller from Leicester. UK

Great hotel

Posted 12-Jun-2017
Just spent 2 weeks at Mapenzi Beach in a beach villa. Great staff and even better service made for a fantastic honeymoon !
Comment from Hotel Management
18-Jul-2018 by Diamonds Mapenzi Beach Management , Hotel Management
Dear Manesh & Claire,Thank you very much for taking the time sharing your feedback following your stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards, Diamonds Mapenzi Beach Management