Staff were extremely friendly and helpful. Facilities were always clean and tidy, and were well maintained. Beach villa (amazing view of the beach!) cleaned twice daiily and always nicely made up with flower decorations. Very comfortable beds.
Local vendors, although very friendly, tend to mob guests who venture out onto the beach/ walk to the reef, and are extremely persistant.
Food can become somewhat repetitive and could do with more variety.
Comment from Hotel Management
01-Jan-2019 by Hotel Management , Hotel Management
Dear valued guest,
Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us.
At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.
Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us.
Please rest assured that we are looking into your comments related to our hotel operation and we regret to hear that you did not appreciate our food variety which includes:
The Palm restaurant opened for breakfast, lunch and dinner on all-inclusive with a daily changed variety of fresh International, Mediterranean and African cuisine, different food stations and live cooking stations.
The Beach Grill opened for lunch on all-inclusive, located on the beach under a wonderful big tree, where we do serve our light lunch.
The Nakupenda Pizzeria opened for dinner on all-inclusive, located on the beach/ restaurant where we serve appetizer, pizzas and desserts.
Furthermore our Pool Dinner as well as African Dinner on the beach on two different dates during the week which are one of the most popular events at the resort.
In addition our Seafood restaurant Suli Suli to choose from a la carte menu with extra charge.
Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation
Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future.
Best regards, Diamonds Mapenzi Beach Management