Ratings based on 78 verified reviews

4.3 out of 5
80% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 25-Mar-2019
Comment from Hotel Management
03-Apr-2019 by Hotel Management, Hotel Management
Dear Valued Guest, we are very sad to read your review score. Unfortunately the score it is not clear for us and therefore we hope to get the chance to welcome you again at our beautiful resorts in order to make it up for you. Best regards, Diamonds Mapenzi Beach Resort Management
5 out of 5
by a verified traveller

Mapenzi and Diamond resorts Rock!

Posted 04-Jan-2019 on Hotels
It was fabulous beginning to end. My happy place. Best Holliday ever.
Comment from Hotel Management
06-Jan-2019 by Hotel Management, Hotel Management
Dear Shevaughn, thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
by a verified traveller

Posted 31-Dec-2018
Staff were extremely friendly and helpful. Facilities were always clean and tidy, and were well maintained. Beach villa (amazing view of the beach!) cleaned twice daiily and always nicely made up with flower decorations. Very comfortable beds. Local vendors, although very friendly, tend to mob guests who venture out onto the beach/ walk to the reef, and are extremely persistant. Food can become somewhat repetitive and could do with more variety.
Comment from Hotel Management
01-Jan-2019 by Hotel Management , Hotel Management
Dear valued guest, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us. Please rest assured that we are looking into your comments related to our hotel operation and we regret to hear that you did not appreciate our food variety which includes: The Palm restaurant opened for breakfast, lunch and dinner on all-inclusive with a daily changed variety of fresh International, Mediterranean and African cuisine, different food stations and live cooking stations. The Beach Grill opened for lunch on all-inclusive, located on the beach under a wonderful big tree, where we do serve our light lunch. The Nakupenda Pizzeria opened for dinner on all-inclusive, located on the beach/ restaurant where we serve appetizer, pizzas and desserts. Furthermore our Pool Dinner as well as African Dinner on the beach on two different dates during the week which are one of the most popular events at the resort. In addition our Seafood restaurant Suli Suli to choose from a la carte menu with extra charge. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
by a verified traveller

Highly recommended

Posted 06-Dec-2018 on Hotels
Excellent resort, service and accommodation - the staff couldn't do enough! Food was great and weather just made it perfect.
Comment from Hotel Management
12-Dec-2018 by Hotel Management, Hotel Management
Dear Tarryn, thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 out of 5
by a verified traveller

Posted 03-Dec-2018 on Hotels
This hotel is absolutely amazing. The service was always there and the staff always aim to please. My daughter held her wedding at the Diamonds Mapenzi Beach and the event turned out fabulous. The best point is that it is all inclusive. The food was always of the highest quality and the chefs were always there for comments and a friendly chat. I would strongly suggest this hotel if you need to relax on holiday or distress. 10/10 for the management and staff at Diamonds Mapenzi Beach Hotel.
Comment from Hotel Management
04-Dec-2018 by Hotel Management, Hotel Management
Dear Stephen, Thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 out of 5
by a verified traveller

Posted 14-Nov-2018 on Hotels
Comment from Hotel Management
17-Nov-2018 by Best regards, Diamonds Mapenzi Beach Management, Hotel Management
Dear Abey Greetings From Diamonds Mapenzi Beach Resort Thank you very much for the Report. Best Regards Diamonds Mapenzi Beach Management
5 out of 5
by a verified traveller

Posted 23-Oct-2018
Had the most amazing stay here. Cocktails in the menu were superb. Surrounding just beautiful and the staff could not do enough for you.
Comment from Hotel Management
27-Oct-2018 by Maybryante, Hotel Management
Dear valued Guest, Greetings From Diamonds Mapenzi Beach Resort Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. Your kind compliments about your stay have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back once more at Diamonds Mapenzi Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 out of 5
by a verified traveller from Arusha

Posted 23-Oct-2018
Great swimming pool for the kids and beach, loved that place!
Comment from Hotel Management
24-Oct-2018 by Maybryante, Hotel Management
Dear Aurelie Greeting from Diamonds Mapenzi Beach Resort. Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive, memorable experience during your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. and we are looking forward to welcome you back at Diamonds Mapenzi Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 out of 5
Recommended
for Everyone
by a verified traveller from South Africa

Posted 04-Sep-2018 on Orbitz
Cons: Faster cleaning service and stronger drinks.
Nice hotel. The food was better than we expected, though the desserts could be better. The staff was very kind. The talent show one evening felt a bit like a minstrel show. The drinks could be stronger and better made.
Comment from Hotel Management
05-Sep-2018 by Hotel Management, Hotel Management
Dear Haley, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive impression about your stay with us. However, please rest assured that we are looking into your comments, investigating and taking the appropriate measures in order to prevent future occurrence. Furthermore additional training's are taking place to keep our high standard for each guest. Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 out of 5
by a verified traveller

Posted 28-Aug-2018
Comment from Hotel Management
31-Aug-2018 by Best regards, Diamonds Mapenzi Beach Management, Hotel Management
Dear Valued Guest, Your feedback is a gift for us and thank you very much for your positive review scores. We are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future.