This hotel is amazing! The food is lovely, the staff are friendly and best of all it’s a very family friendly hotel. The only issue we had was that the bedding was minimal it was really cold in the room and it would have been great if there was a blanket as well as the bed sheet on the bed. Other than that it was an amazing stay and I would gladly go back again.
Comment from Hotel Management
16-Aug-2018 by Hotel Management, Hotel Management
Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us. However, please rest assured that we look into your comments and mentioned issue, investigating in order to take the appropriate measures and prevent future occurrence.Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management