Loved my 6 night all inc stay at Diamonds Mapenzi in July.Staff are all very friendly and the Italian reps are good fun very welcoming, especially Sofia and Alessandro.
The food was excellent with the chef from Bangladesh (didn't get his name) particularly good with his pasta station.
If I had to quibble I would say the drinks service in the restaurant was occasionally patchy,but nothing too off-putting.
Comment from Hotel Management
18-Jul-2018 by Diamonds Mapenzi Beach Management , Hotel Management
Dear David, Thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive, experience during your stay. However, please rest assured that we are looking into your mentioned drink service comment, in order to take the appropriate measures to address the problem and prevent future occurrence. As well as further training will take place to keep our high guests service experience for each and every guest.Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management