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Reviews of Break Sokos Hotel Levi

4 out of 5
Break Sokos Hotel Levi
Tähtitie 5, Kittila

Reviews

8.6

Excellent

Rating 10 - Excellent. 152 out of 351 reviews" "
Rating 8 - Good. 161 out of 351 reviews" "
Rating 6 - Okay. 32 out of 351 reviews" "
Rating 4 - Poor. 3 out of 351 reviews" "
Rating 2 - Terrible. 3 out of 351 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 4 nights in Jan 2024
Response from Reception on 30 Jan 2024
Dear Mark,Thank you for choosing Break Sokos Hotel Levi and your time to review us! It is lovely to see you have enjoy your stay. Hope to see you back in Levi!We wish warm and comfy winter days for you!Kind regards,Rita

2/10 Terrible

Elisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Solo traveling
Not good: Service: unfriendly stuff, no information of hotel when checking inside Room condition: broken lamp, missing tv channels and cold rooms.
Stayed 3 nights in Mar 2023

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Break Sokos Hotel Levi reception on 5 Aug 2023
Hi Andreas, thank you for your awesome feedback!Welcome again to Levi!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Eveliina on 1 Jan 2022
Kiitos kivasta palautteestanne! Toivottavasti näemme uudelleen pian. :) Thank you for your kind review! We hope to see you again soon. :)

10/10 Excellent

Brando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Elina from reception on 23 Nov 2021
Thank you for your excellent feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff members who were willing to help us anyway they could. Breakfast included loads of meat; perhaps more selection for vegetarians/pescatarians/vegans in the future. We were surprised that parking wasn't included in the price. All in all, a nice hotel experience.
Stayed 3 nights in Oct 2021
Response from Alex/BreakSokosHotelLevi on 22 Oct 2021
Thank you, glad to hear that you liked our hospitality and stay at the Hotel. That is true that we have to develop and produces more vegan alternatives our breakfast. The garage is public owned by other company that's why it is chargeable.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the heart of Levi ski resort. I had a spacious room with a nice view and a minifridge. If you really want to give yourself a treat book yourself a room with a sauna.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Clean rooms, good customer service. Superior room with sauna is worth it especially if you arrive late at night.
Stayed 1 night in Sep 2020
Response from Niina / acting Hotel Manager on 19 Sept 2020
Thank you for your nice feedback. :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff, thanks for great customer service. Rooms are nice and surroundings have a calming effect. Superior room with sauna is worth it, if you arrive late at night. Limited vegan breakfast options. Grocery stores around the hotel close at 9PM.
Stayed 1 night in Sep 2020
Response from Niina / acting Hotel Manager on 19 Sept 2020
Thank you for your positive feedback and welcome again some other time. :)

8/10 Good

Taina

Liked: Staff & service
Stayed 1 night in Jul 2020
Response from Niina / vastaanotto on 4 Aug 2020
Kiitos palautteesta ja mukavaa kesän jatkoa!

6/10 Okay

Irina

Disliked: Staff & service
Not impressed and not worth the money
Average rating is generous. The only good thing about this hotel for the price paid is that it is in the centre. I opted for a king size bed and got 2 single beds pushed against each other which led to me falling in between them in the middle of the night. The breakfast was not that great either. I was surprised to see that the croissants that haven’t been eaten the previous day and became stale were used the next day for breakfast and only once those have finished fresh ones would be provided. Furthermore one evening I asked for an extra blanket around 8pm as it was getting too cold and was told that I will have to wait until 10pm as there was no one to cover the reception desk whilst the person brings me the blanket. my partner actually suggested to ask for our money back and change hotel at one point
Stale croissant
Not a king size bed
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Niina / reception duty manager on 28 Jan 2020
Thank you for your feedback.

2/10 Terrible

JOLINE

Stayed 8 nights in Dec 2019

6/10 Okay

Seppo

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2019
Response from Niina / vastaanoton vuoropäällikkö on 20 Jan 2020
Kiitos palautteestasi.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 1 night in Dec 2019
Response from Niina / reception duty manager on 20 Jan 2020
Thank you for your feedback.

10/10 Excellent

Maggie, Los Angeles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just a few steps from the slopes and delicious food. We enjoyed the breakfast buffet both mornings we were there. Lots of room to hang coats and place boots after a day playing in the snow.
Stayed 2 nights in Dec 2019
Response from Niina / reception duty manager on 20 Jan 2020
Thank you for your feedback. We are happy to hear that you enjoyed your stay. :)

8/10 Good

helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was a nice relaxing stay , the sauna was good .
Stayed 3 nights in Dec 2019
Response from Niina / reception duty manager on 20 Jan 2020
Thank you for your feedback. We are happy to hear that you enjoyed your stay. :)

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from BreakLevi on 28 Apr 2019
Thank you for your feedback. Would love to know what we could done better? Hope to see you soon as our guest, welcome to Break Sokos hotel Levi. Best regards Virpi Mäkila virpi.makila@sok.fi Hotel Manager Break Sokos Hotel Levi

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from BreakLevi on 15 Mar 2019
Thank You John! Best regards Break Sokos Hotel Levi staff @BreakLevi

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from BreakLevi on 2 Jan 2019
Thank You for your lovely feedback! Happy New Year 2019 Best regards Break Sokos Hotel Levi staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Literally footsteps away from both bus stop and Zero Point of Ski Gondola Lifts (20 seconds walk). Awesome restaurants all around. Very friendly staff. Laura at the restaurant was very nice and always smiling. Seeing her smile first thing in the morning at breakfast provided +ve energy for the day. Got Superior room with en-suite private sauna. Recommend this as after a full day of ski run your body needs 45-60 mins within the sauna. The public hotel sauna on the 1st floor is also very nice. Overall excellent trip. Take the bus to South Point from the Coca-Cola bus station located on Zero Point and practice skiing there before hitting the slopes at Zero Point.
Stayed 6 nights in Dec 2018
Response from BreakLevi on 2 Jan 2019
Oh, happy to hear you like our hotel and get friendly service! I will tell to Laura for your feedback = ) Happy New Year 2019 and hopefully we gonna see you soon again! Best regards Break Sokos Hotel Levi staff/ Virpi Mäkilä, Hotel Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, if you want a quite stay in the summer
I have stayed at this hotel twice on my trips across Finnish lapland. Of all the hotels I have stayed in Finland this is easily one of the best. I was pleasantly surprised when I got to my room that I saw the most Finnish thing I have ever seen and that was my own Sauna. The one thing to keep in mind is that during the summer many of the shops have limited hours as this is more a wintertime destination, although there are still several things to do and places to eat.
Stayed 1 night in Jul 2018

10/10 Excellent

Anston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mrs, bedfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viewpoint for the northern lights
Decided to visit Levi to see the northern lights. No luck as it was too cloudy but this hotel is a fabulous base. Slap bang in the middle of resort it’s surrounded by great bars and restaurants and less than five minutes to the chair lift. Our suite was enormous - a massive lounge and separate bedroom , two bathrooms and the ultimate luxury a sauna. The breakfast was vast and well timed fro 7-11 and the reception staff friendly and knowledgeable. Ski storage not as convenient or well appointed (no boot warmers) as other places we’ve stayed but a minor detail.
Stayed 3 nights in Feb 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Stewart, united kingdom

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Average hotel, good location.
Hotel was more like an apartment block. We stayed in a "Kide" building which is separate to the hotel so had to dress up warm every morning to brave the -21'C as we had to venture outside and across the street, just to have breakfast (not so easy with a 2year old). Breakfast itself was very basic, just avaerage continental with a tray of sausages and a tray of bacon next to it. Reception staff were very helpful and always greeting you with a smile and also the cleaning team. The breakfast staff however (one small male with glasses and a shaved head) extremely rude, to the point of standing at your table asking when you are leaving as 'you've had enough." I also saw him turn away a lone female with a newborn as she was 5 minutes past the cut off time (even though she only asked for a bottle of milk). The hotel is in a great location right in the Heart of the village but the building seemed to attract groups of males who were often rowdy and loud during the evenings. All in all I'd recommend this hotel if your on a stag do for a cheap week away, if your looking for a quality hotel to stay with your family id recommend the 'The hotel hullo poro' .
Stayed 6 nights in Nov 2017
Response from vmakila on 5 Dec 2017
Thank You for your feedback! Happy to hear you really find our reception staff fiendly and helpful. Our sincerely apologies all inconveniences you have had. Few tips for the future guets: Between blocks, there is also access from warm parking hall to breakfast, so not neccessary to come outside across the yard. Anyway I hope you have had unforgettable moments in our winter wonderland! Have a lovely Christmas time Best regards Virpi Mäkilä Hotel Manager Break Sokos Hotel Levi

6/10 Okay

may, london

Liked: Cleanliness, staff & service, room comfort
Convenient and great staff but don't book standard
The staff were polite and helpful. The location is great. It's safe and the room is clean. Only issue is that if you get a standard room, there will be no toiletries provided, no kettle, no mugs or spoons. For the price, I'll still expect the bare minimum.
Stayed 2 nights in Nov 2017
Response from vmakila on 7 Dec 2017
Thank You for your feedback! Happy to hear you really find our staff fiendly and helpful. Our sincerely apologies all inconveniences you have had. Great news for you, on next year we are going to have electric kettle and mugs in every room. Anyway I hope you have had unforgettable moment in our winter wonderland! Welcome soon back. Best regards Virpi Mäkilä Hotel Manager Break Sokos Hotel Levi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Levi Soko Hotel - brilliant
It was ideal venue and staff were very friendly, and using the apartment allowed us some flexibility to eat at our own pace
Stayed 5 nights in Nov 2017
Wow, than you for your lovely feedback! Greetings from our winter wonderland = ) Virpi Mäkilä Hotel Manager Break Sokos Hotel Levi

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
not a fantastic hotel
A hotel without a kettle. to get a kettle pay 5 euros at the reception. Next, the hotel at level 1 is a pub that plays loud music throughout the day and night. you can still hear the music after closing the windows. the hotel light switches are at obscure positions. good luck finding them when you first arrive at the hotel.
Stayed 3 nights in Nov 2017
Thank you for your feedback! Óur sincerely apologies all inconveniences you have had. Hopefully we are going to see you soon as our guest. Best regards Virpi Mäkilä Hotel manager Break Sokos Hotel Levi

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Given that this slow season, it would be nice if you didn't charge for parking since the garage was practically empty
Stayed 2 nights in Jul 2017
Thank You for your lovely feedback. Unfortunately parking company has given those prices to us... Have a great autumn and welcome back! Best regards Virpi Mäkilä Hotel Manager Break Sokos Hotel Levi

8/10 Good

Johan, Belgium

Liked: Cleanliness, property conditions & facilities, room comfort
Close to skiing slopes
Great breakfast and coffee bar in the hotel. Rooms are spatious with plenty of storage.

8/10 Good

Annette

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 3 Mar 2017
Thank You for your feedback! Welcome back in Finnish Lapland and to our hotel. Please, check also our Instagram @BreakLevi Best regards Virpi Mäkilä Hotel Manager Break Sokos Hotel Levi

8/10 Good

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Sokos quality
Central location in Levi, if the windows give to the walking street, it might be a little noisy.

10/10 Excellent

Jan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel central to all facilities
Great hotel, room spacious with sauna! Kettle in room with teas and coffee replenished daily. Microwave in corridor, handy when traveling with a baby for warming food. Breakfasts were good and plenty of fresh food. Never had to wait for a table or queue for food and we were there a week before Christmas. Would highly recommend 😀

10/10 Excellent

Stewart, North Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Location
Lovely hotel and really nice special room, top location, great staff. Breakfast was great, good choice , always a seat available , and good choice for all the family . Being right in Levi centre your only 2-3 minutes away from all you need. Would definitely recommend over other hotels we have stayed in Levi!

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Levi not Levi
Was central to activities in Levi. Ski slope was a very short walk away and other activities were nearby such as husky and snowmobile safaris. Supermarket nearby if self catering. Parking at hotel seemed overpriced at €16 per day car park by ski slope did not appear to be charged though likely to be very busy during peak season. Very walkable area and lots of transfer options - car probably unnecessary though made it easier for us to transfer between this hotel and the igloos which we stayed at before here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We went in fall. Nice to hike walk and smell the beauty of Lapland

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We stayed here for 3 nights and really enjoyed spending the additional for the better room with heated floors and small couch area in the large bedroom (room 701) the breakfast were fantastic and the location was also great. Definitely recommend staying here!

8/10 Good

Meifang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is centrally located within the ski town where you find many restaurants, shops and Ski slope. The room is big and spacious but the problem is, there is no hot flask or boiler in the room to make water. You can even walk about 1km to a lake (near K5 hotel) to hunt for the northern lights yourself.

10/10 Excellent

Briitta, Valkeakoski

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were outside on the hills every day, in the hotel only on breakfast time and evenings + nights. Food was very good and nights peaceful. That's enough for us.

6/10 Okay

linda, London

Liked: Staff & service, property conditions & facilities
Good position in the village.
The hotel has several buildings close to each other, so in -30c you might have to walk across the street for breakfast. The bedroom was far too hot with no heating controls. But the hotel was neat, clean and tidy, good location and our room had a balcony from whuch we could see the ski slopes.

8/10 Good

Jørn Andre

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Paul, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I stayed in the hotel recently with my family for a week's skiing. The hotel is modern and stylish, and the staff are friendly and helpful. It's in an excellent location, only 100m from the ski lift. Dining was excellent. Highly recommended and we'd definitely stay there again.

10/10 Excellent

Crossfamily, England, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent modern hotel
Excellent hotel, Excellent Location, very friendly helpful staff would recommend to anyone

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Management on 12 Jan 2024
Dear Bob,Thank you for choosing Break Sokos Hotel Levi and for your time to review us. We are delighted to hear that you enjoyed your stay with us and wish to see you again soon :)Wishing you a warm and comfy winter days.With kindest regards,Break Sokos Hotel Levi team

8/10 Good

Marianne

Stayed 3 nights in Nov 2023
Response from Reception on 18 Nov 2023
Thank you your feedback! Hope to see you in next time!

8/10 Good

Kirsi-Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viihtyisä hotelli
Huone oli erittäin siisti. Ainoastaan muiden huoneiden ovien paiskominen häiritsi muuten rauhallista oleskelua, kun seinät tärisi sen takia. Kylpyamme oli ihana yllätys! Henkilökunta oli todella ystävällistä ja palvelualtista.
Stayed 1 night in Nov 2023
Response from Vastaanotto on 13 Nov 2023
Kiitos palautteestasi! Ihana kuulla, että olette viihtyneet hotellissamme, pientä häiriötä lukuunottamatta. Toivottavasti näemme toistekkin!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Perushotelli
Ok perushuone - siivousta, vessapaperia ja teelipukkeita piti pyytää kun ei useamman päivän oleskelussa ollut välisiivousta
Stayed 3 nights in Oct 2023
Response from Respa on 4 Nov 2023
Hei,Kiitos vierailustanne ja palautteesta. Välisiivouksen saa huoneisiimme pyydettäessä vaikka joka päivälle. Mukavaa talven jatkoa ja tervetuloa uudelleen!Ystävällisin terveisinVastaanotto

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front office on 16 Oct 2023
Hi Michal,Thank you for the review! With best regardsFront officeBreak Sokos Hotel Levi

10/10 Excellent

Lasse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Levi on 24 Sept 2023
Hei,Kiitos hienosta arvostelusta. Mukavaa syksyn jatkoa ja tervetuloa uudelleen vieraaksemme!Ystävällisin terveisin VastaanottoBreak Sokos Hotel Levi