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Reviews of Poulsbo Inn & Suites

2 out of 5
Poulsbo Inn & Suites
18680 State Highway 305, Poulsbo, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1000 reviews" "
Rating 8 - Good. 345 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Lori L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We would have preferred to not have to go outside to have the continental breakfast.
Stayed 3 nights in Apr 2024
Response from Joye Barnett, GM on 13 Apr 2024
Thank you for your feedback Lori

6/10 Okay

Donette

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Joye Barnett, GM on 9 Apr 2024
Thank you for taking the time to leave us a review Donette! We appreciate all feedback.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Mar 2024
Response from Joye Barnett, GM on 3 Apr 2024
Thank you for your review Holly!

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff helped with my stay
Stayed 1 night in Mar 2024
Response from Joye Barnett, GM on 2 Apr 2024
Thank you for taking the time to leave us a review Jorge!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 2 nights in Mar 2024
Response from Joye B, GM on 2 Apr 2024
Thank you for the rating Jesse!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic. It’s my new local get away. Best value of any place in Kitsap. Near downtown and marina. No negatives for me. Rooms well kept and comfortable.
Stayed 1 night in Mar 2024
Response from Joye Barnett, GM on 26 Mar 2024
Thank you for your wonderful review Darren! We are excited to serve you again!

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
Loved the place
Stayed 1 night in Mar 2024
Response from Joye Barnett, GM on 26 Mar 2024
Thank you for your review Thomas!

6/10 Okay

LaJune

Stayed 1 night in Mar 2024
Response from Joye Barnett, GM on 13 Apr 2024
Thank you for taking the time to rate us LaJune

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service
The room was big and it had a stove, refrigerator and a microwave. Breakfast was included which helped us get a head start in the morning.
Stayed 2 nights in Mar 2024
Response from Joye Barnett, GM on 19 Mar 2024
We so happy to hear that you enjoyed your stay with us!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, courteous employees, nice breakfast
Stayed 1 night in Mar 2024
Response from Joye Barnett, GM on 19 Mar 2024
Thank you for taking the time to leave us a review Chris!

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joye Barnett, GM on 16 Mar 2024
Thank you for taking the time to leave us a review Jerry!

8/10 Good

Jasen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room we had was right next to the office and there was a lot of coming and going noise. The hot tub was unfortunately out of service which was disappointing. The place was fine. Not great, not bad.
Stayed 2 nights in Mar 2024
Response from Joye Barnett, GM on 12 Mar 2024
Thank you for your review Jasen. I apologize for the noise of the coming and going into the office. Our hot tub is up and running as of today. We have an older model hot tub and had to wait on a part that was special order. .

10/10 Excellent

craig

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Joye Barnett, GM on 12 Mar 2024
Thank you for taking the time to leave us a review Craig!

6/10 Okay

Michelle

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 9 Mar 2024
Thank you for your business Michelle!

10/10 Excellent

Thomas

Business traveller
I dealt with two different shifts of staff and they were both absolutely stellar. Very friendly and professional. The room looked brand new. Breakfast room was very clean.
Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 5 Mar 2024
Thank you for your review Thomas and for noticing my Great team! I like to share reviews with them, they'll love this one!

6/10 Okay

Melissa

Travelled with family
Just okay. Needs updating. Bed very hard.
Response from Joye Barnett, GM on 5 Mar 2024
Thank you for taking the time to leave us your thoughts Melissa. Safe travels!

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved this quaint little hotel! It was clean and the cabin feels were nice! The staff was so friendly and the homemade cookies were delicious!
Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 28 Feb 2024
Thank you for your review Sandy and for appreciating our cabin feel!!

10/10 Excellent

Dwayne

Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 28 Feb 2024
Thank you for taking the time to rate us Dwayne! We appreciate your business.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were spacious and clean, beds and bedding were comfortable.
Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 28 Feb 2024
Thank you for your review Vicki! We hope to serve you again!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and a quaint place. Will stay again.
Stayed 3 nights in Feb 2024
Response from Joye Barnett, GM on 23 Feb 2024
Thank you Ian! We can't wait to serve you again!

10/10 Excellent

Breanne

Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 21 Mar 2024
Thank you for your review Breanne! I'm excited to share with the staff!

8/10 Good

Cornelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not a luxury facility by any means. Decor is “old-school motel”. Room smelled a LITTLE bit like stale smoke, but not unbearably so. But for the price? Fabulous. Easy access/parking, friendly staff, spotlessly clean, nice quality toiletries, comfortable bed and a pretty nice TV! And really decent coffee in the room, woohoo! We did not partake in the free breakfast, so can’t say much about that.
Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 20 Feb 2024
Thank you Cornelia! We appreciate you sharing your experience!

10/10 Excellent

Ty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to main highway
Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 20 Feb 2024
Thank you for your 5 star rating Ty! We hope to serve you again.

10/10 Excellent

Joshua

Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 21 Mar 2024
Thank you for your business Joshua!

8/10 Good

Virginia

Stayed 2 nights in Feb 2024
Response from Joye Barnett, GM on 20 Mar 2024
Thank you for your review Virginia!

8/10 Good

Anne, London

Everything was brilliant but the pillows were very lumpy and the comforter had several stains on it which isn’t great. Altogether it was very good though.
Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 7 Feb 2024
Thank you for your feedback Anne. I'm so embarrassed about the pillows and comforter. We will be going through our inventory to make sure this doesn't happen again.

10/10 Excellent

Jerry

Travelled with family
Liked: Amenities
Just a fabulous look our room was.
Stayed 1 night in Feb 2024
Response from Joye Barnett, GM on 4 Feb 2024
Thank you for your business Jerry! We hope to serve you again!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Very clean and quiet.
Stayed 1 night in Jan 2024
Response from Joye Barnett, GM on 3 Feb 2024
Thank you for your review George! I take pride in my staff and our cleanliness!

6/10 Okay

Christian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This is an older property that was built w/o today's standards in mind. Walls/windows let a great deal of cold air into the room and sound from outside was quite disturbing (you couldn't hear the TV from even a little as 3 feet in an attempt to not disturb th next room.
Stayed 1 night in Jan 2024
Response from Joye Barnett, GM on 3 Feb 2024
There's no denying that our property is a bit older, as it was built in the 1960's on the main highway in Poulsbo.

10/10 Excellent

simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run family hotel woderful friendly sevice. Traveling for work ended up staying all week and they were more than willing to accommodate me.
Stayed 1 night in Jan 2024
Response from Joye Barnett, GM on 3 Feb 2024
Thank you for your kind review Simon! We take pride in our property and staff!

6/10 Okay

Rick

Continual breakfast was the worst I have ever seen
Stayed 1 night in Jan 2024
Response from Joye Barnett, GM on 3 Feb 2024
I'm sorry you feel this way about our free continental breakfast Rick. Continental "A light breakfast that usually consists of a breadstuff( such as toast, croissants, pastries, ect.) and coffee, tea, as well as other drinks.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
I had a great stay. It was so quiet. The bed was comfortable and it was clean. I can't wait to stay again
Stayed 1 night in Jan 2024
Response from Joye Barnett, GM on 3 Feb 2024
We can't wait to serve you again Allison!

6/10 Okay

Tara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was very Clean and getting to the Casino was awesome with the shuttle. I just had a little bit of some rudnes from the front desk woman.
Stayed 1 night in Dec 2023
Response from Joye Barnett, GM on 3 Feb 2024
I apologize for your experience with the front desk woman. The situation has been addressed.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent job
Excellent. Staff meeting all of our needs, especially when we needed to extend our stay. Will stay there again when in the area.
Stayed 4 nights in Dec 2023
Response from Joye Barnett, GM on 3 Feb 2024
Thank you Joseph! I take pride in my staff!

10/10 Excellent

Silvia

Stayed 1 night in Jan 2024
Response from Joye Barnett, GM on 3 Feb 2024
We are glad you enjoyed your stay with us Silvia!

4/10 Poor

Clinton

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joye Barnett, GM on 3 Feb 2024
Thank you for taking the time to leave us a review Clinton.

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joye Barnett, GM on 3 Feb 2024
We appreciate your business Polly!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joye Barnett, GM on 3 Feb 2024
We appreciate your business Mark!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joye Barnett, GM on 3 Feb 2024
Thank you for taking the time to leave us a review Shannon!

10/10 Excellent

Izumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on Christmas night. They gave us a very nice and quiet room. The inside the room was very cute and cozy. Nice to have microwave and fridge in the room, since there was nowhere open in town. We woke up to a nice view of the water. We will come back again, hopefully in Summer so we can use the pool. :)
Stayed 1 night in Dec 2023
Response from Joye Barnett, GM on 3 Feb 2024
We hope to see you this summer Izumi!

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joye Barnett, GM on 3 Feb 2024
Thank you for your review Lazaro!

8/10 Good

Jocelyn, Kingston

Stayed 1 night in Dec 2023
Response from Joye Barnett, GM on 3 Feb 2024
Thank you for your review Jocelyn!

10/10 Excellent

Travis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to stay when visiting the Kitsap area.
Stayed 2 nights in Nov 2023
Response from Joye Barnett, GM on 24 Nov 2023
Thank you for your review Travis! Happy Holidays!

10/10 Excellent

YVONNE, PORT ANGELES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised! The front desk staff are personable, professional and helpful. The room was clean and spacious. The room had a microwave and refrigerator. Parking was right in front of the room and convenient. The property offers a continental breakfast in the morning. We will stay again when in Poulsbo.
Stayed 1 night in Nov 2023
Response from Joye Barnett, GM on 24 Nov 2023
Thank you for your review Yvonne! We hope to serve you again in the future!

6/10 Okay

TARA, ORANGE

Business traveller
Liked: Staff & service
Good location, friendly staff. The room seemed a bit dated, tired. There was a stain on the carpet right in front of the vanity. The toilet seat was cracked. The shower had very poor/light pressure. The refrigerator in the room was set so cold, and I was unable to change it. I could have called and I’m sure they would’ve changed it out. I’m not one to complain. I was staying here for a week, and the fridge ended up freezing/ruining a medication for me, so that was annoying. I didn’t notice until the second to last day. Another pet peeve is when hotels don’t have stocked vending machines, and sure enough…no water or non- caffeinated drinks in the vending machine. Also, the hotel is located off a busy street, so it can be loud if you’re a light sleeper. It’s a great location, can walk to town. The front desk staff were very nice and accommodating.
Stayed 8 nights in Nov 2023
Response from Joye Barnett, GM on 17 Nov 2023
Thank you for all of your comments/concerns. Yes, we are an older property. We do have staff on property 24/7 for any issues or concerns from our guests. I apologize about your medication....we would have been happy to change out your refrigerator. Yes, we are located right off of the highway, as our address is Highway 305. Our vending machine is independently owned and stocked.

10/10 Excellent

Phillip

Stayed 1 night in Nov 2023
Response from Joye Barnett, GM on 5 Dec 2023
Thank you for choosing to stay with us Phillip! Happy Holidays!

10/10 Excellent

Johnnie

Stayed 2 nights in Nov 2023
Response from Joye Barnett, GM on 4 Dec 2023
Thank you for taking the time to leave us a review Johnnie!

10/10 Excellent

bruce

Stayed 1 night in Nov 2023
Response from Joye Barnett, GM on 11 Nov 2023
We appreciate your business Bruce! Have a wonderful Thanksgiving season!

10/10 Excellent

Tammi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly. Are first room the shower was full of hair on the shower wall, they moved us to a different room.
Stayed 1 night in Nov 2023
Response from Joye Barnett, GM on 11 Nov 2023
Thank you for taking the time to leave us a review Tammi! We appreciate how wonderful you were to work with us, as we had dropped the ball in our housekeeping department.