4 restaurants, breakfast served

Reviews of Courtyard by Marriott Kitchener

3 out of 5
Courtyard by Marriott Kitchener
2960 King St E, Kitchener, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 372 out of 1002 reviews" "
Rating 8 - Good. 354 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness is key. Check in was easy. Staff is great.
Stayed 1 night in Mar 2024

8/10 Good

Tanvi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good experience!
Stayed 1 night in Feb 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and good amenities. However the breakfast which was included in our package had no clear direction and seemed somewhat disorganized. Otherwise was a great stay.
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in the morning to shower.
Stayed 1 night in Feb 2024
Response from Paul Chesney, Hotel Operations Manager on 6 Feb 2024
Thank you for your review, we are aware of the situation you experienced. We apologize for this. Please feel free to stay with us again the future so we may have an opportunity to host you again and provide you with a exemplary experience.

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Susan

Travelled with family
Liked: Property conditions & facilities
More cups would have been nice and better coffee in the room
Stayed 1 night in Jan 2024
Response from Paul Chesney, Hotel Operations Manager on 6 Feb 2024
Thank you for sharing this with us Susan! I will be mentioning this to our Executive Housekeeper so we may improve and grow! Best,

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this property to be very clean and friendly staff. I would highly recommend this Marriott.
Stayed 1 night in Jan 2024
Response from Paul Chesney, Hotel Operations Manager on 6 Feb 2024
Thank you for the kind words Edith! I am delighted to see that you enjoyed your stay - particularly our service!

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 2 nights in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Grest

8/10 Good

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

RACHELLE

Liked: Staff & service, property conditions & facilities
We only stayed one night but it was clean and comfortable. The restaurant needs work though
Stayed 1 night in Dec 2023
Response from Paul Chesney, Hotel Operations Manager on 6 Feb 2024
Thank you for taking the time to share your review with us Rachelle! If you get a chance, please let us know how we may improve our bistro. Warm Regards,

10/10 Excellent

Nikki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re just a car places or okay with drinks in the lobby bar, this is a great hotel!

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked this stay so we wouldn’t have to drive home after a Xmas event. Room was clean and comfortable. Check in was quick and efficient. Zero complaints…just a bit surprised when I got into the room and found this! lol. It wasn’t an issue, but a room with a comfy chair or sofa would have been more to our liking. (We are not Peloton type people!) I’m sure I could have requested a different room, but for an overnight stay it wasn’t worth the effort. And it t made for some funny stories around the dinner table.
Stayed 1 night in Dec 2023
Response from Paul Chesney, Hotel Operations Manager on 6 Feb 2024
Hello Holly, Thank you for taking the time to share your review with us! I am happy to see you enjoyed your time at our Hotel. As for the Peloton bike - This is a room type offered to various guests upon request. I apologize that you were placed in one of these rooms. I will instruct my team to be more attentive and transparent in the future.Best,

10/10 Excellent

Diane

Stayed 1 night in Dec 2023

10/10 Excellent

Ibiene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property!
Stayed 1 night in Dec 2023

10/10 Excellent

Nicolas

Stayed 1 night in Nov 2023

2/10 Terrible

Karlene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Kids loved the pool. Room was gorgeous and comfy. Unfortunately, seems as though more staff was needed. Due to many very rude, loud and inconsiderate guests our stay was terrible. Guests were running, slamming against doors until approximately 3am. Parents of said guests were too busy drinking in the lobby. The only staff seen was a man that spent most of the night riding the elevator to stop the 'guests on the loose'. I went to the desk to complain about the group of boys constantly slamming on my door and the staff was very apologetic. After the running amd slamming calmed down, music blaring in a few of the rooms began until 5am. Police should have been called, or at least for staff to help contain the kids that the parents clearly didnt bother with. We stayed one night and left, we weren't able to sleep at all. Highly recommend calling before booking to make sure there are no hockey tournaments booked there.
Stayed 1 night in Nov 2023

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not adequate number of elevators for the amount of floors in that hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Eriya

Liked: Cleanliness, staff & service, property conditions & facilities
It’s just nice
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

MICHAEL

Stayed 1 night in Oct 2023

2/10 Terrible

Claudia

Stayed 2 nights in Oct 2023

6/10 Okay

Laura

Stayed 5 nights in Sep 2023

2/10 Terrible

Carrie

Stayed 1 night in Sep 2023

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and professional. There was restaurant options at the hotel and many others right outside the location.
Stayed 4 nights in Sep 2023
Response from Erin on 15 Sept 2023
Thank you so much for your excellent review!

4/10 Poor

Alan

Disliked: Cleanliness, staff & service
In a two day stay, my room was not cleaned at all.
Stayed 2 nights in Sep 2023
Response from Erin - Director of Sales on 15 Sept 2023
I would appreciate you contacting us at the hotel to discuss this further. This is not to our standards and most definitely not typical. We apologize for this experience. If you can, contact reservations with details of your date of stay. That would be appreciated.

10/10 Excellent

Deborah

Stayed 1 night in Aug 2023
Response from Erin - Director of Sales on 29 Aug 2023
Thank you so much for taking the time to leave us a review. We appreciate you letting us know we met your expectations.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Signage / wayfinding for drivers can be better. Parking space can be improved.
Stayed 1 night in Aug 2023
Response from Erin on 29 Aug 2023
Hi Henry,Thanks for the feedback about the signage. We are glad you enjoyed your stay with us.

10/10 Excellent

Jason

Stayed 1 night in Aug 2023
Response from Erin - Director of Sales on 29 Aug 2023
Thanks for taking the time to let us know you enjoyed your stay. Hope to see you next time you are in the area.

10/10 Excellent

Alexis

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that even though they are almost at capacity the place feels like there is very few people staying here. There is nice shopping close by and easy walking area to get food if you didn't want to eat at the location. Service was always great and no one was ignored which has happened at other hotels.
Stayed 1 night in Aug 2023
Response from Erin - Director of Sales on 25 Aug 2023
Alexis, Thank you so much for the kind comments and positive review. We really appreciate hearing that our staff gave you great service. Hope to see you here again!

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional ~ excellent customer service! Paul, the maintenance man, was also top notch. I experienced a small problem with the TV in my room not working. I called the front desk and he came to help within five minutes. I was very pleased with how quickly he came to help and also how quickly the problem was resolved. I will definitely stay here again when in town from the USA.
Stayed 1 night in Aug 2023
Response from Erin- Director of Sales on 25 Aug 2023
We are so glad to hear you appreciated Paul just as much as we do! We strive to provide quick and timely solutions to any issues that do arise. So we are more than happy to get this amazing review. Thank you for taking the time to let us know.

8/10 Good

Nicholas

Stayed 1 night in Aug 2023

10/10 Excellent

Anungose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here. We LOVED it. Everyone was so cheerful and helpful. Even a maintenance person struck up a nice convo with me in the elevator. Check in was super easy (easier than navigating the Expedia app to leave this review lol) and check out even easier. We appreciated the 12pm checkout time. Gave us a change to relax before heading home. Room was quiet, clean and comfortable. We will definitely be staying again.
Response from Paul Chesney, Hotel Operations Manager on 16 Aug 2023
Thank you very much for taking the time to share your overwhelmingly positive experience with us! I am so happy to hear that everything was so fantastic! We are very much looking forward to hosting you again!With Warm Regards,Paul, Operations Manager

10/10 Excellent

Mel

Stayed 1 night in Aug 2023

10/10 Excellent

Prabhjot

Stayed 1 night in Aug 2023
Response from Erin - Director of Sales on 25 Aug 2023
Thanks for your great review! We love 10s!

10/10 Excellent

Hilson, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Paul Chesney, Hotel Operations Manager on 8 Aug 2023
Dear Hilson,Thank you very much for your kind review. We are delighted to hear you enjoyed your say and are very much looking forward to hosting you again whenever you return to Kitchener!Regards,Paul, Operations Manager

10/10 Excellent

Ahmed Abu

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Good foods around
Stayed 1 night in Aug 2023
Response from Paul Chesney, Hotel Operations Manager on 8 Aug 2023
Thank you very much for your excellent feedback Mr. Abu! We hope to host you again in the near future!Regards,Paul, Operations Manager

10/10 Excellent

Prabhjot

Stayed 1 night in Aug 2023
Response from Paul Chesney, Hotel Operations Manager on 8 Aug 2023
Thank you for sharing your experience with us Mr. Prabhjot! We are looking forward to hosting you again! Please let us know if you require anything else! Warm Regards,Paul, Operations Manager

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Paul Chesney, Hotel Operations Manager on 8 Aug 2023
Hello Kristina, Thank you for your kind review, I am so happy you enjoyed your stay with us!Warm Regards,Paul, Operations Manager

10/10 Excellent

Rommel

Stayed 1 night in Jul 2023
Response from Erin - Director of Sales on 25 Aug 2023
5 out of 5!! Thank you so much. Hopefully you will stay with us again soon.

10/10 Excellent

Mohd Afwaan Ahmed

Stayed 1 night in Jul 2023
Response from Erin - Director of Sales on 25 Aug 2023
Thank you for taking the time to review our hotel and give us a 5 out of 5!

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This a newly renovated property and no money has been spared, the rooms are spacious and very comfortable. The whole property exudes luxury. Some work outside is ongoing but near completion. The staff are very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Erin on 21 Jul 2023
Thank you so much for the positive and thoughtful review. We appreciate you letting us know that our staff was able to provide you with a friendly and helpful stay. We can't wait for the final details to be complete on our hotel renovation. We are so glad that you enjoyed your stay. See you again soon we hope!

10/10 Excellent

Melanie F

Stayed 2 nights in Jul 2023
Response from Erin on 21 Jul 2023
We love ten out of tens! Thank you so much for letting us know that you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Adam

Stayed 1 night in Jul 2023
Response from Paul Chesney, Hotel Operations Manager on 8 Aug 2023
Hello Adam, Thank you so much for taking the time to share your kind review with us. If you find yourself back in Kitchener, we certainly hope to host you again! Until then, take care!Regards,Paul, Operations Manager

10/10 Excellent

Harald, Ajijic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
our access room was VERY well set up and suited our needs exceptionally well
Stayed 3 nights in Jul 2023
Response from Erin on 21 Jul 2023
Our team is really happy to hear that the room met your needs and was set up to enjoy your stay. Thank you for the review and positive feedback.