Breakfast and dinner served

Reviews of Courtyard by Marriott Waterloo St. Jacobs

3 out of 5
Courtyard by Marriott Waterloo St. Jacobs
50 Benjamin Rd, Township of Woolwich, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice to walk into and feel welcome. Wonderful stay, quiet rooms. Loved the decor, and colours.
Stayed 1 night in Apr 2024

8/10 Good

Frans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has clearly been upgraded since we last stayed here about 5 or 6 years ago! I especially like the thoughtful shower design, which lets you open the door to the shower and turn it on to the right temperature without having to stand there, naked, wet and cold. Many hotels get this wrong.
Stayed 1 night in Apr 2024

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 1 night in Apr 2024
Response from Amanda Phillips - General Manager on 22 Apr 2024
Thank you Cindi for your review, it is lovely to see that you enjoyed your stay here. We look forward to seeing you the next time you are in the Waterloo Area,Sincerely,

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower door was very odd. At the wrong end?? But otherwise lovely.
Stayed 1 night in Mar 2024
Response from Amanda Phillips - General Manager on 9 Apr 2024
Thank you Nancy for the review, we are glad you had a lovely experience with us. I will take you comments back to construction team for future renovation ideas. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

8/10 Good

Dharsika

Liked: Cleanliness, staff & service, amenities
It was a great stay!
Stayed 1 night in Mar 2024
Response from Amanda Phillips - General Manager on 9 Apr 2024
Thank you Dharsika for your review, we are so happy that you enjoyed your stay with us. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Amanda Phillips - General Manager on 11 Apr 2024
Thank you Karen for your review, we are glad you enjoyed your stay. We look forward to welcoming you the next time you are in the Waterloo Area Sincerely,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and awesome room highly recommend!
Stayed 1 night in Mar 2024
Response from Amanda Phillips - General Manager on 11 Apr 2024
Thank you Samuel, I might be biased but I have to agree our staff provide excellent service each and every day. We are so happy to see it being recognized. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Fathia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was smooth as can be. Staff were very friendly!
Stayed 2 nights in Mar 2024
Response from Amanda Phillips - General Manager on 12 Mar 2024
Thank you Fathia for your lovely review, we are so happy that we helped to make your stay in St. Jacobs and enjoyable one. We look forward to seeing you the next time you are in the Waterloo.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very clean, great layout and good amenities!
Stayed 1 night in Mar 2024
Response from Amanda Phillips - General Manager on 12 Mar 2024
Thank you Emily for your review, we are so happy you enjoyed your stay with us.We look forward to seeing you on your next visit to the Waterloo Area.

10/10 Excellent

Richard

Liked: Property conditions & facilities
Nice quiet and next door to the theatre
Stayed 1 night in Feb 2024
Response from Amanda Phillips - General Manager on 12 Mar 2024
Thank you Richard, thank you for your review, the theatre is very convenient I agree. We are glad you enjoyed your stay. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and room was very clean, definitely would stay again.
Stayed 2 nights in Nov 2023
Response from Amanda Phillips - General Manager on 12 Mar 2024
Thank you so much for your review, we are so happy we were able to make your stay an enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, staff & service
The room was great. The staff was fine, especially in the bistro for breakfast and at the front desk.The person who came in for housekeeping was very nice. The breakfast was not worth the amount we were billed. Eggs were burned, but cold (a very odd combination). Toast was cold. Coffee was served in a paper cup! (We really thought we would be getting better than a drive-through fast food treatment!)
Stayed 3 nights in Feb 2024
Response from Amanda Phillips - General Manager on 16 Feb 2024
Thank you John for your review, we are sorry to hear that our breakfast let you down, I will share your comments with my Bistro Supervisor and see what went wrong. Thank you again for your review. We hope you will visit us again the next time you are in the Waterloo Area and we can hopefully make it right. Sincerely,

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and customer service.
Stayed 1 night in Feb 2024
Response from Amanda Phillips - General Manager on 16 Feb 2024
Thank you Kristina for your favoring review, we are so delighted you enjoyed your most recent stay with us. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location
Stayed 2 nights in Feb 2024
Response from Amanda Phillips - General Manager on 16 Feb 2024
Thank you Linda for your review, we quiet like our location as well. We are so happy that you enjoyed your most recent stay with us.We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Nicole St.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the room is amazing!
Stayed 1 night in Feb 2024
Response from Amanda Phillips - General Manager on 16 Feb 2024
Thank you Nicole for your review, we are so happy that you thoroughly enjoyed your room. The staff here take great pride in their customer service, it is nice to see it shows. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Kaleigh

Stayed 2 nights in Feb 2024
Response from Amanda Phillips - General Manager on 11 Apr 2024
Thank you Kaleigh for your great review, we are so happy you enjoyed your stay with us. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Wade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Absolutely beautiful room, very nice hotel. One of the nicest hotels I’ve stayed in. Only complaint was that the bed was too hard.
Stayed 2 nights in Jan 2024
Response from Amanda Phillips - General Manager on 25 Jan 2024
Thank you Wade for your review, It is great to hear that we have exceeded your expectations of our hotel and you thoroughly enjoyed your stay. Beds are one of those items that some find them perfect, some find them too soft and some find them too hard. I will share your feedback with Marriott as they set the standards. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely.

6/10 Okay

Syed, North York

Stayed 1 night in Jan 2024
Response from Amanda Phillips - General Manager on 25 Jan 2024
Thank you Syed for your review, we look forward to welcoming you back the next time you are in the Waterloo area and hopefully can turn that 3 into a 5. Sincerely,

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amanda Phillips - General Manager on 12 Jan 2024
Thank you Shawn for your review, we are so happy we could meet all your expectations and that your stay was an enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area.Sincerley,

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Amanda Phillips - General Manager on 12 Jan 2024
Thank you Andrew for the lovely review. We are so happy you enjoyed your stay here with that. We look forward to welcoming you back the next time you are in the Waterloo Area.Sincerely,

8/10 Good

IONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda Phillips - General Manager on 12 Jan 2024
Thank you Iona for the favouring review. We are so happy that you enjoyed your stay here with us. We look forward to welcoming you back the next time you are in the Waterloo area.Sincerely,

10/10 Excellent

Siobhan

Stayed 1 night in Dec 2023
Response from Amanda Phillips - General Manager on 25 Jan 2024
Thank you Siobhan for your excellent review, we are so happy we could make your stay and enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely

10/10 Excellent

Keith

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Amanda Phillips - General Manager on 12 Jan 2024
Thank you Keith for the lovely review, we are so happy you enjoyed your stay here with us. We look forward to welcoming you back the next time you are in the Waterloo area. Sincerely,

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda Phillips - General Manager on 12 Jan 2024
Thank you Duane for the great review, we are so happy we were able to make your stay an enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Amanda Phillips - General Manager on 16 Feb 2024
Thank you Scott for your review, it is great to see we ticked all the boxes to make your stay an enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing staff and priced hotel. Could use a bit more attention to detail in the shower as the corners were a bit dirty, but overall nothing to be concerned about.
Stayed 1 night in Dec 2023
Response from Amanda Phillips - General Manager on 12 Jan 2024
Thank you Michael for your honest review, I have let housekeeping know to do a little more TLC on the showers as it is the time of year for our quarterly deep clean of the hotel rooms. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Demetrios

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe ! Very nice and the environment was great!
Stayed 1 night in Dec 2023
Response from Amanda Phillips - General Manager on 12 Jan 2024
Thank you Demetrios for your lovely review, we are so happy that we were able to provide you with a most enjoyable stay. We do agree that the staff are amazing and help to create a welcoming overall experience. We will look forward to welcoming you back the next time you are in the Waterloo Area.

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Amanda Phillips - General Manager on 12 Jan 2024
Thank you Daniel for the lovely review. We are very happy that you thoroughly enjoyed your stay here with us on your most recent trip. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staycation lovely room and atmosphere will definitely do again
Stayed 1 night in Dec 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
Thank you Rob, we are so happy to hear your thoroughly enjoyed your staycation. We look forward to welcoming you back the next time you are in the Waterloo area. Sincerely,

8/10 Good

Glenn

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel was very nice seemed that beds might be a little soft for my preference. Staff friendly the Starbucks coffee bar was great to have in the hotel and managed very successfully to make all our favorite beverages. Asked for our room to be made up 1 extra time because of the length of our stay and the staff had no issues and was done very early in the day. All in all plan on staying here again on our next trip the the St. Jacobs market.
Stayed 2 nights in Nov 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
Thank you Glen for your lovely review, we are so happy we were able to accommodate you to your specifications.We look forward to welcoming you back the next time you are in the Waterloo Region. Sincerely,

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this hotel. Very clean
Stayed 1 night in Nov 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
Thank you Clair for your lovely review. We have high standards for our cleanliness and we are so happy you noticed, I will share this with my housekeeping Manager who inspects each room before we rent it. She will be very happy to read this. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

2/10 Terrible

Denys

Travelled with family
Liked: Staff & service, property conditions & facilities
Kids running up and down the halls until 12 at night. Several complaints but kids banging on doors will never stay here sgan
Stayed 1 night in Nov 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
Thank you Denys for your response. Hockey teams during hockey season can be troublesome we agree but we do our best to control them. One trick I have learned for fall winter bookings is to feel free to call us and inquire if there is going to be hockey teams or any sports teams in house, we will let you know and maybe suggest a less teams oriented weekend for you. We do hope to see you back the next time you are in the waterloo area. Sincerely,

10/10 Excellent

James

Travelled with partner
Great location , perfect room setup.
Stayed 1 night in Nov 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
Thank you James for your lovely review. We are so happy we were able to make your stay and enjoyable one. We look forward to welcoming you the next time you are in the Waterloo Region. Sincerely,

8/10 Good

Laura

Stayed 5 nights in Nov 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
Thank you Laura for your review. We look forward to welcoming you back the next time you are in the Waterloo Region. Sincerely,

10/10 Excellent

Hyacinth

Stayed 2 nights in Oct 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
Thank you Hyacinth for the awesome review. We are so happy to have made your stay and enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Region.

4/10 Poor

madeleine

Stayed 1 night in Oct 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
Thank you Madeleine for your review. We are sorry to see we didn't quite hit the mark for your stay to be an enjoyable one. We do hope you give us another chance the next time you are in the Waterloo Region. Sincerely,

8/10 Good

Katia

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Amanda Phillips - General Manager on 20 Oct 2023
Thank you Katie for your review. We look forward to welcoming you back the next time you are in the Waterloo area. Sincerely,

8/10 Good

Guy

Stayed 2 nights in Oct 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
Thank you Guy for your lovely review. We look forward to welcoming you back the next time you are in the Waterloo Region.Sincerely,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amanda Phillips on 1 Nov 2023
Thank you, Susan, for your lovely review. We are so happy that you had an enjoyable stay. We look forward to welcoming you back the next time you are in the Waterloo Area.Sincerely,

2/10 Terrible

avraham

Stayed 1 night in Oct 2023
Response from Amanda Phillips - General Manager on 15 Dec 2023
We are sorry Avraham we didn't meet you expectations this time, we do hope you will give us another chance to wow you. Sincerely,

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Attended a wedding at the Mill in Alora. Beautiful hotel, great location, friendly staff
Stayed 2 nights in Sep 2023
Response from Amanda Phillips - General Manager on 17 Oct 2023
Thank you Cindy for your review. We are so happy that we were able to make your stay an enjoyable one. Elora is beautiful so that is great you got to visit it. We do look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

8/10 Good

Dave

Travelled with partner
Really enjoyed our stay. Staff was amazing including cleaning staff. Tom was very clean. The only recommendation I would recommend is that they improve the in room coffee maker with Pods.
Stayed 2 nights in Sep 2023
Response from Amanda Phillips - General Manager on 17 Oct 2023
Thank you for your review Dave. We are so happy to here that we helped to make your stay most enjoyable. As for your recommendation, I can tell you that there is a plan in place to upgrade those lovely machines in 2024. Thank you for your honest feedback, it is very much appreciated. We do look forward to welcoming you back the next time you are in the Waterloo Area.Sincerely,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! Staff very friendly!!
Stayed 1 night in Sep 2023
Response from Amanda Phillips - General Manager on 28 Sept 2023
Thank you Patricia for your lovely review. We are so glad our staff here took great care of you during your stay. We do look forward to welcoming you back the next time you are in the Waterloo Area.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, clean room, excellent room equipped with all the appliances, accessories and amenities. Definitely a place my wife and I will return to!!
Stayed 2 nights in Sep 2023
Response from Amanda Phillips - General Manager on 28 Sept 2023
Thank you George for the great review and kind words. We look forward to welcoming you and your wife back when you are back in the Waterloo Area. Sincerely,

10/10 Excellent

Lindsay

Business traveller
Liked: Amenities
Clean and comfortable!
Stayed 1 night in Sep 2023
Response from Amanda Phillips - General Manager on 18 Sept 2023
Thank you Lindsay for your review, we are so happy that we were able to make your stay an enjoyable one.We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was good, the hotel is quiet, and clean. What the negative is, the price of the rooms and the pricey restaurant - way too expensive for breakfast, didn't even attempt on dinner.
Stayed 3 nights in Sep 2023
Response from Amanda Phillips - General Manager on 18 Sept 2023
Thank you Sandra for your review, we appreciate the honesty. We are glad that the hotel met your room needs, as for the Bistro I will take your comments back to our Marriott advisors as they actually control the pricing, food choices ect. in the Bistro. They do welcome the feedback as well for any future tweaks they need to make to the Bistro in Courtyards. We so hope to see you again the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Amanda Phillips - General Manager on 18 Sept 2023
Thank you James for your review. We look forward to welcoming you back the next time you are in the Waterloo Area.Sincerely,

10/10 Excellent

Cody

Stayed 1 night in Sep 2023
Response from Amanda Phillips - General Manager on 17 Oct 2023
Thank you Cody for your review, we do look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amanda Phillips - General Manager on 6 Sept 2023
Thank you Tim for your great review. We are happy that we were able to make your stay an enjoyable one. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,

10/10 Excellent

Chad

Stayed 1 night in Sep 2023
Response from Amanda Phillips - General Manager on 28 Sept 2023
Thank you Chad for the great review. We look forward to welcoming you back the next time you are in the Waterloo Area. Sincerely,