Friendly staff - above and beyond expectations
I originally had booked with another hotel (the kichener inn and suites) for Tuesday june 19. They were rude and unaccommodating to me when i asked for a muffin or something brought to my room because i had an early flight and could not make use of the continential breakfast. After stating that next time i would look into staying at a more acommodating hotel next time i was in kichener they suggested that i cancel my reservation and go somewhere else alltogether.
Shocked by their unprofessional response, i cancelled the reservation and booked it here at the Best Western. I had asked the same request when i arrived and they said they could have it waiting at the front desk in the morning. When i was going to check out they actually had a little bag with a couple muffins, an orange and a water bottle waiting for me. It was so nice and thoughtful especially since it seemed like such a burden for the other hotel.
The bed was so large and comfy, it made it hard to leave so early in the morning. I liked that there were patio doors leading outside with parking spots right behind so that anyone driving coule easily walk out to their car. I was also impressed with how clean the bathroom looked.
I am very happy with my stay at the Best Western and it will be my first choice of hotel for the next time i stay in kitchener!!!! :)