Ratings based on 442 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller

Friendly staff - above and beyond expectations

Posted 21-Jun-2018
I originally had booked with another hotel (the kichener inn and suites) for Tuesday june 19. They were rude and unaccommodating to me when i asked for a muffin or something brought to my room because i had an early flight and could not make use of the continential breakfast. After stating that next time i would look into staying at a more acommodating hotel next time i was in kichener they suggested that i cancel my reservation and go somewhere else alltogether. Shocked by their unprofessional response, i cancelled the reservation and booked it here at the Best Western. I had asked the same request when i arrived and they said they could have it waiting at the front desk in the morning. When i was going to check out they actually had a little bag with a couple muffins, an orange and a water bottle waiting for me. It was so nice and thoughtful especially since it seemed like such a burden for the other hotel. The bed was so large and comfy, it made it hard to leave so early in the morning. I liked that there were patio doors leading outside with parking spots right behind so that anyone driving coule easily walk out to their car. I was also impressed with how clean the bathroom looked. I am very happy with my stay at the Best Western and it will be my first choice of hotel for the next time i stay in kitchener!!!! :)
3 out of 5
Recommended
for Everyone
by a verified traveller

Next to the highway

Posted 19-Jun-2018
Staff was friendly and very helpful. Didn't think about highway noise when booking. Many rooms don't face the highway - ours did. A/C keep most noise down, but trucks going by were still "rumbling". Nice, comfortable room and bathroom. Breakfast was okay. Mostly fast food in the area. Chinese restaurant across the street had negative "take-out" reviews. Ate at the restaurant. Most items "a la carte". Our food was served hot and tasty. Of course, I was hungry an hour later.
4 out of 5
Recommended
for Everyone
by a verified traveller

Clean and comfortable

Posted 19-Jun-2018
Room was clean and comfortable. Quiet night stay. Was a Thursday so not very busy. Would stay again.
2 out of 5
by a verified traveller from Kitchener

Posted 18-Jun-2018
Very noisey with the highway traffic and young adults coming in at 2am making a lot of noice and being disrespectful when asked to quiet down.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 16-Jun-2018
4 out of 5
by a verified traveller

Posted 12-Jun-2018
Was close to a few restaurants. Adjacent to the highway. Room was quite large
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 09-Jun-2018
5 out of 5
by a verified traveller from Barrie

Posted 05-Jun-2018
Very nicely maintained and managed hotel.
5 out of 5
Recommended
for Everyone
by a verified traveller from Montreal

Posted 02-Jun-2018
Staff very polite and helpful Manager "hands on" and gets things "done" Went out of their way to make our stay pleasant, which it was.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 02-Jun-2018