Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from ontario

Posted 24-Aug-2015
Pros: efficiency of staff/ good breakfast/clean rooms
Location: great - near our family special occasion
Great room,adjoining room with friends. We did have a hydro outage in our room, but the staff very efficiently and quickly moved us to another room - very obliging.
4 out of 5
Recommended
for Everyone
by A verified traveller from innisfi.

Close to hospital.

Posted 09-Aug-2015
Pros: Clean, friendly staff, very helpful.
It is a convenient location if you are needing accommodation to be near a sick family member who is hospitalized.
4 out of 5
Recommended
for Everyone
by A verified traveller from Belleville

Excellent Value

Posted 03-Aug-2015
Only required a one night stay. Seamless check in/out, very friendly an efficient staff, room and facilities were extremely clean with thick, fluffy, white towels and a relatively comfortable bed in the room. (I'm very fussy about my mattress :) Decent breakfast incl. a waffle bar, yogurt, scrambled eggs, cereal, toast, bagels and fresh fruit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jul-2015
Stayed one night. Easy to get to and very clean. Breakfast was okay but nothing special.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Posted 26-Jul-2015
Pros: Staff, room, breakfast and location were all good. Close to major highway but noise level was not an issue. Overall a good experience.
Cons: The lobby could have been cleaner. Crumbs everywhere and muffins left from breakfast by someone still on the end tables at dinner time.
Location: St. Jacobs was within 20 min drive and easy to get to.
Friendly helpful staff. Comfortable bed. The lobby could have been cleaner but overall the room was good. Located with easy access to shopping.
1 out of 5
by A verified traveller from Ottawa, ON

COCKROACH!!!

Posted 01-Jul-2015
Pros: The bed was comfortable.
Cons: Exterminate the COCKROACHES!!!
COCKROACH IN BATHTUB!!!!!!! Yes, I woke up and went to have a shower and, there it was... a cockroach in the bathtub!!! I went directly to the Front Desk but was promptly told that they could do NOTHING for me as I had booked my stay through Expedia, not directly through the hotel! She told me that as I had already paid Expedia, there was no reimbursement that she could offer! I was shocked!! I was on a business trip and was planning on staying in another Best Western in another Ontario city but decided not to and stayed in a lovely Holiday Inn. WOW!!!
3 out of 5
Recommended
for Everyone
by A verified traveller from Jamaica

The hotel was fine for a short,economical stay

Posted 22-Jun-2015
The fact that breakfast was included was a plus-a surprise complimentary small dinner on two days was a good feature. The King sized bed was comfortable but the pullout sofa bed was TERRIBLE-you could feel the springs through the very thin mattress.The lady at the front desk that I reported it to did not seem very apologetic -just said she would report it. The reception area staff was okay-one lady was more pleasant and helpful than the other. Room amenities were good-microwave,fridge,iron,coffemaker etc
4 out of 5
Recommended
for Business Travellers
by Ken from Chicago

Ken

Posted 01-Jun-2015 on Hotels
First night I got a room on the road side. Traffic noises woke me up beginning at 4:30 AM! The room was tiny and oddly shaped. There was little room to manuever. However, When I informed the front desk they moved me to a larger room on the opposite side with professional courtesy and a smile. Breakfast is average. I would stay again in an odd numbered room.
4 out of 5
Recommended
for Business Travellers
by Brad

This traveller left a rating score only Posted 31-May-2015 on Hotels
4 out of 5
Recommended
for Couples
by John from Chatham, Ontario

Good value, nothing fancy

Posted 28-May-2015 on Hotels
Room was nice. Breakfast.... Eggs cold, bacon warm.