Ratings based on 409 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Woodstock

Nice hotel close to a lot of good shopping and res

Posted 02-Apr-2018
My overall experience was pretty good. The only complaint I have to say is the staff needs to figure out what time is what. I was originally told when I checked in that breakfast was until 11am. But once there realized Easter morning that it was 10am, or this is what I was told today. The lady couldn't even take the time to open up for a moment to get my six year old son a bowl of cereal (we came down at 1015am easter moring as my little guy slept in). My spouse and i dont eat breakfast so my main concern was our son.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, convenient location.

Posted 31-Mar-2018
WIFI kept going out which was annoying >..............
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel for a conference stay

Posted 29-Mar-2018
I had some difficulty with my room and the front desk person was amazing. She helped me move rooms and gave me an upgrade for my inconvenience. Great customer service!
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to all amenities

Posted 29-Mar-2018
We were so pleased to find such a great hotel in such a busy spot. The 24 hour break fast room was a plus.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2018
Pros: The size - quite small, which suits us. The staff - very pleasant.
Location: We found it difficult to find. Kitchener is difficult to navigate. A picture on the computer that actually looked like the hotel would have helped.
The hotel was quiet. We had handicapped accessibility for my husband.The room was comfortable.
3 out of 5
by A verified traveller from Owen Sound

NOT HAPPY

Posted 19-Mar-2018
Booked (4) rooms through Expedia. Assumed we would have our rooms together but were spread out throughout the lower level, very inconvenient. No TV set top box in one room. My guest was moved to another room to fix the issue. Upon her arrival back to her room in the evening, a staff member entered her room and removed the TV set top box. I am not a lawyer but I believe it is illegal for a staff member to enter the room without consent unless it is an emergency. NOT HAPPY....
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Mar-2018
Good affordable place for an overnight business trip. Was worried about it being noisy when saw it was close to highway but was pleasantly surprised that it was quiet. Wifi was weak so would recommend bringing a cord. Good buffet breakfast inc with room
4 out of 5
Recommended
for Everyone
by A verified traveller from Peterborough

Pleasant..comfortable

Posted 26-Feb-2018
Very good ..enjoyed our stay..room was comfortable..staff nice
5 out of 5
Recommended
for Everyone
by A verified traveller

very friendly people

Posted 22-Feb-2018
Pros: close to everywhere i needed to b
room was cute breakfast was yummy thanx ill stay there again
5 out of 5
Recommended
for Everyone
by A verified traveller from Petawawa, Ontario

Posted 17-Feb-2018
It was a great hotel. Easy to find and we loved the breakfast!