Ratings based on 681 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Terrible

Posted 13-Aug-2016
Je ne peux croire qu'il laisse le monde dormir là.
4out of 5
by A verified traveller

Location and complimentary breakfast great.

Posted 09-Aug-2016
Pros: Location and complimentary breakfast great.
Location: Lot of malls around the hotel within walking distance.
Location is just off the 401 and easy to get to. The hotel is currently undergoing renovations so check-in was relocated from lobby - no problems. The breakfast had lot of variety - hot and cold. The beds were comfortable. One morning of the 4 nights we stayed the breaker blew - perhaps being overloaded due to the renovations (was corrected when we came back to room in the afternoon) and the toilet was not properly cleaned. Unfortunately, one guest room forgot it was non-smoking as it lingered on within the ventilation.
1out of 5
by A verified traveller

Total dump

Posted 08-Aug-2016
Went to check in and there was a tiny office with no staff. Waited about 10 minutes for someone. The place was a dump and run down. It had a musty, moldy smell and when we finally got a room it was dirty and had mold on the ceiling. We walked right back down and checked out. I'd never stay there, nor would i recommend.
3out of 5
by A verified traveller from Kleinburg, Ont.

Posted 07-Aug-2016
Cons: Let me state my mind when writing a review instead of giving me reasons it can't be included.
Location: Location was excellent --- right off the 401 with many restaurants & stores on the same street. Many sights were very close by.
Our suite was excellent. The breakfast was very good with plenty of choices. the pool was also good. However, the hotel was undergoing construction improvements which we were not aware of ahead of time. The receptionist said this was noted on the website but I did not see it. We asked for a sheet & blanket for the pullout couch at 10 a.m. & when we came back at 7 p.m., they still weren't in our room. At that time a second phone call did receive results. One evening a guest pulled the fire alarm & the following noise & disturbance was loud, lengthy & annoying. I realize this was not the hotel's fault, but I sure hope the culprit was dealt with appropriately --- maybe even evicted from the hotel!
4out of 5
by A verified traveller from Newmarket, On

Hotel in Upgrading

Posted 05-Aug-2016
Pros: Staff are very knowledgeable, friendly and willing to help to make your stay memoryable, room very clean.
Cons: very satisfied.
Overall experience was very good, this Hotel has been in Cambridge for as long as I can remember, it is in the process of upgrading,, the lobey is now a room where as once finished will be excellent. The staff are friendly and willing to help and our stay ws as good as any place we have stayed at. When we are in Cambridge this is the Hotel we go to.
3out of 5
by A verified traveller

Lobby under construction.

Posted 02-Aug-2016
Pros: Breakfast was good
Room was okay. We were there 2 nights and the second day we had no glasses and only one towel. The fire alarm went off in the middle of the night. After walking down 6 flights of stairs, we were told it was a false alarm by the hotel staff. We just got back to bed when the alarm went off again. Another false alarm. No announcement from hotel staff.
2out of 5
by A verified traveller

Will never stay at Best Western

Posted 01-Aug-2016
Washroom/bathroom was unusable dirty, filthy toilet.
2out of 5
by A verified traveller from Ottawa

Nice enough hotel

Posted 01-Aug-2016
Nice enough hotel but should have been warned about the renovations taking place. Tried putting the baby to sleep when the jackhammer started. The staff was pretty good about trying to find a solution but would have been nice to know in advance. Pool was very nice and warm. The rooms were clean and comfortable.
4out of 5
by A verified traveller

Was very good but bathrooms need upgrading badly.

Posted 30-Jul-2016
Staff and hotel very good but shower and tub very old.Stains on shower walls and rust around metal in tub. Would recommend hotel but would be specific with staff re: tub when booking.
3out of 5
by A verified traveller

Not impressed

Posted 18-Jul-2016
Well there is construction happening in the main lobby( no mention of this before booking) Found a flea on the curtain(looks like a animal flea) As we were unloading our luggage a person was urinating in the driveway(distasteful)toilet and bathtub are stained. Rooms need updating. I ve stayed in best western PLUS and they were well maintained.Breakfast was good.
Comment from Hotel Management
25-Jul-2016 by Lauren R, Guest Services Manager, Hotel Management
Thank you for your comments, we are very sorry we did not your service standards.