Ratings based on 716 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from brights grove ont

shopping trip

Posted 04-Dec-2016
Pros: friendly staff and very close to malls
Cons: cannot think of anything
Location: Right off the 401 and malls very close by as we'll as many restaurants
staff very friendly and room was clean..continental breakfast was hot and many choices...will stay here again next time in Cambridge
3out of 5
by A verified traveller

Posted 14-Nov-2016
very busy hotel with hockey teams, when I stayed there
Comment from Hotel Management
22-Nov-2016 by Lauren R, Guest Services Manager, Hotel Management
Thank you for taking the time to send us your feedback, we appreciate it.
4out of 5
by A verified traveller from east pro

Close to many restaurant

Posted 12-Nov-2016
staff very pleasant and friendly very clean good breakfast definitely recommend it
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
Thank you so much for your review. We love to hear that we are making our guests' experience memorable!
4out of 5
by A verified traveller

Posted 01-Nov-2016
Execelent room, better lighting in parking lot would be nice
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
We will look into making a change to the parking lot. Thank you for letting us know!
4out of 5
by A verified traveller from Edmonton

Pleasant stay

Posted 30-Oct-2016
Pros: The hotel is right off the freeway and easy to find. The staff were very helpful and the room was spacious and comfortable.
Cons: Nothing that I can think of right now. Everything was fine.
Location: We were on a destination trip and didn't have time to explore. The oriental restaurant next door has great food.
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
Thank you for your review Sharon. We look forward to having you stay with us again in the future.
5out of 5
by A verified traveller

Posted 30-Oct-2016
Pros: Great room, good breakfast selection
Cons: More front desk staff, or someone to handle phone calls
Excellent hotel, clean and comfortable. Good breakfast selection.
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
Happy to hear you loved your room and breakfast! See you again soon.
1out of 5
by A verified traveller

Terrible Customer Service

Posted 26-Oct-2016
Upon Check in Brittany at the Desk didn't even greet us just glared at us until we said we were here to check in. I have experience in working in the hotel industry and I was utterly appalled by the complete disregard and blatantly rudeness we received. Terrible First impression and left a sour taste the whole stay. Work on your customer service skills. A Friendly hello or smile would have made A world of difference.
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
I am very sorry you had such a bad experience with our Guest Service agent. We have created a continuing training program to make sure that these types of situations do not continue to happen.
4out of 5
by A verified traveller from sault ste marie

Perfect hotel for the business traveller

Posted 17-Oct-2016
Location: Excellent location for the travelling businessman or vacationers who need a convienient place to stay
Great location close to the highway for quick travel rooms are comfortable with great ammenities.
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
With our business center and welcoming lobby we have perfect facilities to be able to accommodate the business travelers. Thanks for staying with us Travis!
4out of 5
by A verified traveller from Alberta

Very comfy beds and pillows.

Posted 12-Oct-2016
Location: African Lion Safari an easy drive. Absolutely a wonderful place. Worth going over and over again. Butterfly Conservatory, very informative, relaxing.
although the hotel was being renovated, service staff were very friendly and very helpful with information and directions. Having the Visitor Info. Centre next door was a plus. We found an excellent map of Cambridge. There was a good selection at breakfast, bagels, croissants, toast, eggs, sausage, yogurt, cereals, coffee, juices, etc. Large accommodating room for everyone. Longer hours on weekends. Good location, being on a main road, with easy access to wherever we wanted to go. Swiss Chalet, The Keg, and Applebees close by. A large selection of other restaurants and shopping also near by. Very nice, good size pool and hot tub.
4out of 5
by A verified traveller

Posted 11-Oct-2016
Cons: Nothing.
Location: Convenient. Close to the HWY.
Great. Clean, tastefully decorated and Good breakfast! That was nice and easy. Nice staff. ..........................................................................................................................................................................................
Comment from Hotel Management
12-Oct-2016 by Lauren R, Guest Services Manager, Hotel Management
I am so happy to hear you enjoyed your stay with us, hopefully we will see you again soon.