Ratings based on 687 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveller
Not wanting that location again.
Posted 23-Sep-2016My experience there was terrible. I will not recomened at all my room was dirty and smelt awful. The staff was rude when a pun arrival.
by A verified traveller from Sault Ste. Marie
Nice hotel close to the hwy
Posted 22-Sep-2016Very convenient location easy to access and perfect for travelers
by A verified traveller from Ottawa ON
Under renovation
Posted 13-Sep-2016The hotel staff have done a lot to make guests comfortable in spite of ongoing renovations. My room was excellent, there was no noise due to the ongoing work, and access (while a bit rough in places) was always acceptable.
by A verified traveller from Sudbury
Do not go there
Posted 31-Aug-2016
Pros: nothing
Cons: everything
The hotel is under renovation, which is not a big deal, but the staff at the reception was not that welcoming. The room stunk so bad is was unbearable. I almost vomited as I walked in, but it was full, had to tired kids and didn't have the energy to start looking for another hotel. It was so bad that I had a hard time falling asleep. I always stay at 3* resort, so I don't expect much, but this was VERY VERY BAD. I WILL NEVER STAY THERE AGAIN. There was mold in the bathroom and hair on the bathroom door.
Comment from Hotel Management
07-Sep-2016 by Lauren R, Guest Services Manager, Hotel Management
We are sorry that you did not enjoy your stay. Thank you for taking the time to provide us with your feedback.
by A verified traveller from Ontario
Hotel under construction
Posted 29-Aug-2016Hotel is under construction didn't know that until I got there. I was not impressed. I had to carry my luggage up 2 flights of stairs to get to the elevator. Hallways smelled like a damp dirty pile of socks. The bathroom was not cleaned and the toilet didn't flush very well. The tiles were cracked and the shower had clumps of hair in it. The free breakfast was gross and there was not enough seating for everyone. The food was almost all gone and was not replenished. I took a small plate and ate in the hallway. Didn't finish it as the food was gross and cold. After that I just checked out, I couldn't stand to be there another second. I feel that I was ripped off for what I paid to stay at this dump. Hotel from hell. I deserve a full refund.
Comment from Hotel Management
07-Sep-2016 by Lauren R, Guest Services Manager, Hotel Management
Thank you for your feedback, we appreciate the guests point of view. We will work to fix the issues you experienced.
by A verified traveller
Terrible
Posted 13-Aug-2016Je ne peux croire qu'il laisse le monde dormir là.
Comment from Hotel Management
07-Sep-2016 by Lauren R, Guest Services Manager, Hotel Management
Thank you for your feedback, we appreciate the time you took to tell us about your stay.
by A verified traveller
Location and complimentary breakfast great.
Posted 09-Aug-2016
Pros: Location and complimentary breakfast great.
Location: Lot of malls around the hotel within walking distance.
Location is just off the 401 and easy to get to. The hotel is currently undergoing renovations so check-in was relocated from lobby - no problems. The breakfast had lot of variety - hot and cold. The beds were comfortable. One morning of the 4 nights we stayed the breaker blew - perhaps being overloaded due to the renovations (was corrected when we came back to room in the afternoon) and the toilet was not properly cleaned. Unfortunately, one guest room forgot it was non-smoking as it lingered on within the ventilation.
Comment from Hotel Management
07-Sep-2016 by Lauren R, Guest Services Manager, Hotel Management
We are happy to hear you enjoyed your stay with us, thank you for your feedback.
by A verified traveller
Total dump
Posted 08-Aug-2016Went to check in and there was a tiny office with no staff. Waited about 10 minutes for someone. The place was a dump and run down. It had a musty, moldy smell and when we finally got a room it was dirty and had mold on the ceiling. We walked right back down and checked out. I'd never stay there, nor would i recommend.
Comment from Hotel Management
07-Sep-2016 by Lauren R, Guest Services Manager, Hotel Management
Thank you for your feedback. We apologize that you did not have the opportunity to stay with us.
by A verified traveller from Kleinburg, Ont.
Posted 07-Aug-2016
Cons: Let me state my mind when writing a review instead of giving me reasons it can't be included.
Location: Location was excellent --- right off the 401 with many restaurants & stores on the same street. Many sights were very close by.
Our suite was excellent. The breakfast was very good with plenty of choices. the pool was also good. However, the hotel was undergoing construction improvements which we were not aware of ahead of time. The receptionist said this was noted on the website but I did not see it. We asked for a sheet & blanket for the pullout couch at 10 a.m. & when we came back at 7 p.m., they still weren't in our room. At that time a second phone call did receive results. One evening a guest pulled the fire alarm & the following noise & disturbance was loud, lengthy & annoying. I realize this was not the hotel's fault, but I sure hope the culprit was dealt with appropriately --- maybe even evicted from the hotel!
Comment from Hotel Management
07-Sep-2016 by Lauren R, Guest Services Manager, Hotel Management
Thank you for your review, we appreciate the time it takes for each of our guests to give us their feedback on their stay.
by A verified traveller from Newmarket, On
Hotel in Upgrading
Posted 05-Aug-2016
Pros: Staff are very knowledgeable, friendly and willing to help to make your stay memoryable, room very clean.
Cons: very satisfied.
Overall experience was very good, this Hotel has been in Cambridge for as long as I can remember, it is in the process of upgrading,, the lobey is now a room where as once finished will be excellent. The staff are friendly and willing to help and our stay ws as good as any place we have stayed at. When we are in Cambridge this is the Hotel we go to.
Comment from Hotel Management
07-Sep-2016 by Lauren R, Guest Services Manager, Hotel Management
Thank you for your review, and we look forward to having you stay with us again!
