Ratings based on 641 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Bradford, Ontario

Convenient for Business Travel

Posted 19-Apr-2016
Pros: Location, friendly staff
Cons: Clean towels at the pool
Stayed here many times and will continue to return. Have always had a pleasant stay and this time was no different as the facilities are perfect for my needs. The breakfast is good and has quite a bit of selection, hot and cold items. My only complaint was that there weren't any clean towels at the pool, but luckily I had brought a beach towel from home. Overall, it was a good hotel and I will return again when staying in the Cambridge area.
3 out of 5
by A verified traveller from Ontario

Posted 14-Apr-2016
Pros: clean room. good breakfast
Cons: up to date information on the hotel website
Location: lots of restaurants and shopping
I was looking forward to using the sauna but it was locked up and looked to be under construction. This type of information should be posted as I would not have booked this hotel knowing the sauna was not available. They should also look at the smoke alarm system because we had to evacuate in the middle of the night because the steam from the shower set off the fire alarm.
4 out of 5
by A verified traveller

Convenient location. Staff was efficient.

Posted 14-Apr-2016
Pros: Location and efficient staff. Beds are comfortable.
Cons: Washroom condition
Location: Close to shopping, 401 and dining.
Good stay. However, WIFI was hardly available in the room assigned to us. Washroom was clean, but the stain in the toilet bowl was disconcerting and made it look dirty.
4 out of 5
by A verified traveller from edmonton

MY STAY APR 5-7

Posted 12-Apr-2016
Pros: convienent to my office , ,price and staff
Cons: Snack machine choices
Location: fairly isolation
Front Desk staff excellent, specifically Deanna Lantz
4 out of 5
by A verified traveller from Michigan

Family Wedding in area

Posted 23-Mar-2016
Pros: Location
Location: Perfect for our needs. Easy access from 401
Good central location for our weekend wedding activities in Kitchener/Cambridge/St. George. Breakfast was excellent each morning. Room very quiet and comfortable.
4 out of 5
by A verified traveller

close to shopping

Posted 21-Mar-2016
Pros: close to shopping, close to 401
Cons: bathroom door sticking
Location: close to shopping, restaurants
positive experience at this hotel. nice pool that was open late. Staff in morning was attentive to breakfast buffet.
5 out of 5
by A verified traveller from Ontario

Close to where we were going to be shopping

Posted 15-Mar-2016
Pros: The staff, nice place to stay
Location: Lots of shopping and restaurants
Staff were lovely, room nice too, We had a lovely stay
3 out of 5
by A verified traveller from Ontario

Okay hotel, don't go to relax.

Posted 01-Feb-2016
There were 2 families in our party. We hoped to enjoy the pool and hot tub during our stay. However, the pool was ice cold, and the hot tub was cool as well. There was a ring of dirty foam, surrounding the hot tub. Needless to say, we spent less than 15 minutes in there. Our intention was to let all the kids have fun in the pool, while the adults relaxed in the hot tub. None of that happened. The hotel was located in a great area, close to the highway and near many stores and restaurants, which was convenient. My husband used the washroom in the middle of the night and the toilet overflowed. We called the front desk to see if they could bring up a plunger and a mop. 40 minutes later, we were still waiting. Called the desk again, the young girl who answered said, "oh yeah, we don't have a plunger, but we do have a mop". But had no intentions of letting us know?!?! Apparently, only the housekeeping staff have access to the plungers and we had to wait until staff arrived for the day. Wow. So, what did they expect us to do with an overflowing toilet that we can't plunge (the water was seeping into the carpet I the hallway), and we also have 2 small children, where wereally they supposed to go to the washroom?! The girl had no answer for me, except to say she could no nothing until housekeeping staff arrived for the day, and she apologized for the inconvenience. My husband ended up fixing the toilet on his own and we never did hear from house keeping either.
5 out of 5
by A verified traveller from Chatham

Great Staff

Posted 01-Feb-2016
Pros: The staff were all kind, professional and personable.
Location: Shopping! Great restaurants!
Upon arrival l received the most pleasant greeting from the staff. She was kind and helpful and incredibly personable.
5 out of 5
by A verified traveller from Sarnia

Close to great shopping!

Posted 29-Jan-2016
Pros: Bed was oh so comfortable!!
Cons: Everything was great
Location: Right off of the 401 and 3 minutes away from outlet shopping.
I really enjoyed my stay. Room was clean and comfortable and amazingly quiet even though I was across the hall from the elevator. I will definitely stay there again.