Ratings based on 724 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Quiet Stay

Posted 12-Jan-2017
Cons: Reno rooms, keep the buffet fresh (the eggs and sausage were sitting around too long kind of hard and cold)
Location: Lots to eat around the hotel, shopping as well. Close to where I needed.
When i arrived the lobby was nice and new. There were snacks if you were hungry and a continential (hot buffet) breakfast in the morning. I stayed 3 nights, the rooms were not renovated however they were clean and quiet. Staff was helpful and friendly.
Comment from Hotel Management
12-Jan-2017 by Jan Iftikhar - General Manager, Hotel Management
Hello Anonymous, Thank you so much for taking the time to leave a review for us. Good news! Most of the rooms are expected to undergo renovations by the end of this year. As for the breakfast, I will pass along your comments to our Breakfast staff. We sincerely appreciate that you chose to stay with us and we look forward to seeing you again.
5out of 5
Recommended
for Everyone
by A verified traveller from Orillia, Ontario

Good hotel for money

Posted 21-Dec-2016
Pros: The big continental breakfast area was very nice. lots of tables to sit and get an available seat, the breakfast staff was amazing and nice.
Cons: the speed of the elevator, they were not working properly and the front desk staff called for assistance to look at the elevators issues.
Location: Not sure about things to do nearby, just there for the sleeping and getting to our volleyball tournament at Canadore College.
It was close to our destination of Canadore College, as we were there for a volleyball tournament. The hotel was clean, beds were comfortable, and the room temperature worked well. No issues.
Comment from Hotel Management
29-Dec-2016 by Lauren R, Guest Services Manager, Hotel Management
Dear Christine, Happy to hear you loved our hot buffet breakfast! We have been in business for almost 30 years now and our elevators may not be as fast as some brand new hotels, and we do apologize for that. Hopefully you will be back to visit us soon, and we look forward to seeing you.
4out of 5
Recommended
for Everyone
by A verified traveller from Michigan

A good hotel

Posted 13-Dec-2016
We had to get a room after a terrible snow storm. Izzy at the front desk was very nice, and the room was clean although not exceptional and quiet. It was a good price for a good room.
Comment from Hotel Management
03-Jan-2017 by Lauren R, Guest Services Manager, Hotel Management
Hello Steve, We're so thankful you got to us safely - we agree, Izzy is very nice. We're so sorry you didn't find the room quiet, next time you stay with us, we will assign you a different area of the hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from brights grove ont

shopping trip

Posted 04-Dec-2016
Pros: friendly staff and very close to malls
Cons: cannot think of anything
Location: Right off the 401 and malls very close by as we'll as many restaurants
staff very friendly and room was clean..continental breakfast was hot and many choices...will stay here again next time in Cambridge
Comment from Hotel Management
13-Dec-2016 by Lauren R, CFDM, Hotel Management
We are looking forward to having you back! Have a wonderful Christmas Sandra.
3out of 5
by A verified traveller

Posted 14-Nov-2016
very busy hotel with hockey teams, when I stayed there
Comment from Hotel Management
22-Nov-2016 by Lauren R, Guest Services Manager, Hotel Management
Thank you for taking the time to send us your feedback, we appreciate it.
4out of 5
Recommended
for Everyone
by A verified traveller from east pro

Close to many restaurant

Posted 12-Nov-2016
staff very pleasant and friendly very clean good breakfast definitely recommend it
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
Thank you so much for your review. We love to hear that we are making our guests' experience memorable!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Nov-2016
Execelent room, better lighting in parking lot would be nice
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
We will look into making a change to the parking lot. Thank you for letting us know!
4out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

Pleasant stay

Posted 30-Oct-2016
Pros: The hotel is right off the freeway and easy to find. The staff were very helpful and the room was spacious and comfortable.
Cons: Nothing that I can think of right now. Everything was fine.
Location: We were on a destination trip and didn't have time to explore. The oriental restaurant next door has great food.
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
Thank you for your review Sharon. We look forward to having you stay with us again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Oct-2016
Pros: Great room, good breakfast selection
Cons: More front desk staff, or someone to handle phone calls
Excellent hotel, clean and comfortable. Good breakfast selection.
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
Happy to hear you loved your room and breakfast! See you again soon.
1out of 5
by A verified traveller

Terrible Customer Service

Posted 26-Oct-2016
Upon Check in Brittany at the Desk didn't even greet us just glared at us until we said we were here to check in. I have experience in working in the hotel industry and I was utterly appalled by the complete disregard and blatantly rudeness we received. Terrible First impression and left a sour taste the whole stay. Work on your customer service skills. A Friendly hello or smile would have made A world of difference.
Comment from Hotel Management
22-Nov-2016 by Lauren R, CFDM, Hotel Management
I am very sorry you had such a bad experience with our Guest Service agent. We have created a continuing training program to make sure that these types of situations do not continue to happen.