Ratings based on 759 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel in central area in Cambridge.

Posted 05-Jun-2017
The hotel staff were friendly and excellent. The front desk staff rearranged our rooms so our family occupying five rooms could be next to each other. The breakfast was very good and the eating area large and bright. The kids enjoyed the pool. There were numerous restaurants and shopping nearby. The manager was in the lobby numerous times interacting with guests and was very friendly. I would highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2017
Outstanding customer service reps at the front desk, especially Linda! The morning breakfast associate was very lovely and helpful! They forgot to clean our room and we ran out of items but they were very apologetic and helpful when we called down.
5 out of 5
Recommended
for Everyone
by A verified traveller from ontario

Nice Hotel close to venue fir a wedding we were at

Posted 14-Apr-2017
Pros: Location, cleanliness, friendly staff.
Cons: Nothing
Location: Went to a wedding held at the museum. Tour of museum was quite interesting.
At check in staff were very friendly and helpful. Showed us to our room which was very clean and adequate for our stay. Would definitely stay here again. The breakfast was provided for us and was sufficient for us. The eating area was kept immaculate and the lady attending was very accomadating.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Dear Joan We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you’d visit us again in the not so distant future for a yet another great experience. Best wishes Joanne Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Staff

Posted 10-Apr-2017
Pros: Ease of getting onto highway.
Cons: parking
I have to say that we have stayed at many hotels the past few years. I have never encountered such pleasant,friendly staff as we did at this hotel. The lady who looks after the morning breakfast is a credit to this hotel. She was fabulous, so friendly and the breakfast area was spotless.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services and values and look forward to your next visit. I will also pass on your kind words to Sandi our breakfast attendant. Best regards. Joanne Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to shos and restaurants

Posted 09-Apr-2017
It was very close to restaurants and shopping. Light breakfast was good. Staff was friendly upon checking in and ample parking. The pool was clean as well as the reception area. I would stay at this location again. Great for families with young children and teens. Great spot for teams. So glad I stayed here. You won't be disappointed.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Dear Merlene Thank you for your review. We are happy to hear that you enjoyed your stay at our property. We are so pleased to know that our staff, location and guestroom amenities met your expectations. We hope to see you back at the Best Western Plus Cambridge Hotel in the near future. Regards Joanne Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Kingston ON

room humidity

Posted 31-Mar-2017
We found the room very dry. Humidifixation is needed to make sleeping more comfortable. Everything else was excellent . The front desk staff were outstanding - so friendly and welcoming.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Thank you for your positive feedback on the hotel's character and our excellent service. We are sorry that your guestroom did not live up to your expectations. Sincerely Joanne S Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2017
Linda, front desk clerk was exceptional. Very helpful and friendly. Watched her deal with a challenging customer very proffesionsal.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Linda for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Regards Joanne S Guest Services Manager
5 out of 5
by Rakesh

Wonderful job by the front reception staff

Posted 20-Mar-2017 on Hotels
We were very happy with the service we received during our stay. We noticed the kindness and wonderful customer service skills of the entire front desk staff, the breakfast crew and the crew that was cleaning the rooms. The building has been upgraded since our stay last year, but it not a complete redo, the front and some of the rooms have been upgraded.
5 out of 5
Recommended
for Everyone
by A verified traveller from iron bridge, ontario

easy to find

Posted 20-Mar-2017
Pros: easy to find
Cons: nothing
Location: close to everything
great room great staff, great breakfast, what more can i say. it was really good
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Dear Donna Thank you for taking the time to write a review about our Best Western Plus Cambridge Hotel. We are glad to hear that you found our staff friendly and rooms comfortable. We will share your wonderful comments with our team. We look forward to seeing you again. Regards Joanne Guest Services Manager
5 out of 5
by hui-chen

Kids love this hotel .

Posted 19-Mar-2017 on Hotels
Kids love this hotel . We even booked out next stay before we left . Small swimming pool but it's perfect size for kids . Breakfast is more than I expected. Will be visit it again in May .
Comment from Hotel Management
17-Apr-2017 by Lauren, Hotel Management
Dear hui-chen Thank you for taking time to post a review. I am so happy to learn that you liked our hotel. Your comments are very inspiring. Hope to see you again. Regards Joanne S Guest Services Manager