Ratings based on 645 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Bradford, Ontario

Convenient for Business Travel

Posted 19-Apr-2016
Pros: Location, friendly staff
Cons: Clean towels at the pool
Stayed here many times and will continue to return. Have always had a pleasant stay and this time was no different as the facilities are perfect for my needs. The breakfast is good and has quite a bit of selection, hot and cold items. My only complaint was that there weren't any clean towels at the pool, but luckily I had brought a beach towel from home. Overall, it was a good hotel and I will return again when staying in the Cambridge area.
3 out of 5
by A verified traveller from Ontario

Posted 14-Apr-2016
Pros: clean room. good breakfast
Cons: up to date information on the hotel website
Location: lots of restaurants and shopping
I was looking forward to using the sauna but it was locked up and looked to be under construction. This type of information should be posted as I would not have booked this hotel knowing the sauna was not available. They should also look at the smoke alarm system because we had to evacuate in the middle of the night because the steam from the shower set off the fire alarm.
4 out of 5
by A verified traveller

Convenient location. Staff was efficient.

Posted 14-Apr-2016
Pros: Location and efficient staff. Beds are comfortable.
Cons: Washroom condition
Location: Close to shopping, 401 and dining.
Good stay. However, WIFI was hardly available in the room assigned to us. Washroom was clean, but the stain in the toilet bowl was disconcerting and made it look dirty.
4 out of 5
by A verified traveller from edmonton


Posted 12-Apr-2016
Pros: convienent to my office , ,price and staff
Cons: Snack machine choices
Location: fairly isolation
Front Desk staff excellent, specifically Deanna Lantz
4 out of 5
by A verified traveller from Michigan

Family Wedding in area

Posted 23-Mar-2016
Pros: Location
Location: Perfect for our needs. Easy access from 401
Good central location for our weekend wedding activities in Kitchener/Cambridge/St. George. Breakfast was excellent each morning. Room very quiet and comfortable.
4 out of 5
by A verified traveller

close to shopping

Posted 21-Mar-2016
Pros: close to shopping, close to 401
Cons: bathroom door sticking
Location: close to shopping, restaurants
positive experience at this hotel. nice pool that was open late. Staff in morning was attentive to breakfast buffet.
5 out of 5
by A verified traveller from Ontario

Close to where we were going to be shopping

Posted 15-Mar-2016
Pros: The staff, nice place to stay
Location: Lots of shopping and restaurants
Staff were lovely, room nice too, We had a lovely stay
3 out of 5
by A verified traveller

Posted 24-Feb-2016 on Hotels
2 nuitées, chambre non faite suite à notre 1ère nuitée ...possible oubli mais ne laisse pas une très bonne image. Staff réception très gentil.
3 out of 5
by Kathleen from Ottawa

Best Western Plus Cambridge - Feb 2016

Posted 21-Feb-2016 on Hotels
The hotel was easy to find. The staff friendly. I thought that the bath room was not a clean as it could be. Also, the front desk required a hold on my credit card for incidentals??? I have stayed at The Best Western a number of times in my travel and this is the first time this has occurred. Upon check out I was told that the "hold" would not be released immediately but remain on my card for a number of days. Which means that I will be paying interest on that money and Best Western will be using it. I do not consider this a friendly business practice.
4 out of 5
by cindy from Wallaceburg

Family fun

Posted 17-Feb-2016 on Hotels
We had an enjoyable stay at this hotel. Rooms were nice and clean . They provide a great complimentary breakfast. The pool and hot tub were also great although the pool could have used some heat. All in all it was very good.