Ratings based on 747 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2017
Outstanding customer service reps at the front desk, especially Linda! The morning breakfast associate was very lovely and helpful! They forgot to clean our room and we ran out of items but they were very apologetic and helpful when we called down.
5 out of 5
Recommended
for Everyone
by A verified traveller from ontario

Nice Hotel close to venue fir a wedding we were at

Posted 14-Apr-2017
Pros: Location, cleanliness, friendly staff.
Cons: Nothing
Location: Went to a wedding held at the museum. Tour of museum was quite interesting.
At check in staff were very friendly and helpful. Showed us to our room which was very clean and adequate for our stay. Would definitely stay here again. The breakfast was provided for us and was sufficient for us. The eating area was kept immaculate and the lady attending was very accomadating.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Dear Joan We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you’d visit us again in the not so distant future for a yet another great experience. Best wishes Joanne Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Staff

Posted 10-Apr-2017
Pros: Ease of getting onto highway.
Cons: parking
I have to say that we have stayed at many hotels the past few years. I have never encountered such pleasant,friendly staff as we did at this hotel. The lady who looks after the morning breakfast is a credit to this hotel. She was fabulous, so friendly and the breakfast area was spotless.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services and values and look forward to your next visit. I will also pass on your kind words to Sandi our breakfast attendant. Best regards. Joanne Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to shos and restaurants

Posted 09-Apr-2017
It was very close to restaurants and shopping. Light breakfast was good. Staff was friendly upon checking in and ample parking. The pool was clean as well as the reception area. I would stay at this location again. Great for families with young children and teens. Great spot for teams. So glad I stayed here. You won't be disappointed.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Dear Merlene Thank you for your review. We are happy to hear that you enjoyed your stay at our property. We are so pleased to know that our staff, location and guestroom amenities met your expectations. We hope to see you back at the Best Western Plus Cambridge Hotel in the near future. Regards Joanne Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Kingston ON

room humidity

Posted 31-Mar-2017
We found the room very dry. Humidifixation is needed to make sleeping more comfortable. Everything else was excellent . The front desk staff were outstanding - so friendly and welcoming.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Thank you for your positive feedback on the hotel's character and our excellent service. We are sorry that your guestroom did not live up to your expectations. Sincerely Joanne S Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2017
Linda, front desk clerk was exceptional. Very helpful and friendly. Watched her deal with a challenging customer very proffesionsal.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Linda for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Regards Joanne S Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from iron bridge, ontario

easy to find

Posted 20-Mar-2017
Pros: easy to find
Cons: nothing
Location: close to everything
great room great staff, great breakfast, what more can i say. it was really good
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Dear Donna Thank you for taking the time to write a review about our Best Western Plus Cambridge Hotel. We are glad to hear that you found our staff friendly and rooms comfortable. We will share your wonderful comments with our team. We look forward to seeing you again. Regards Joanne Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

EXCELLENT!

Posted 18-Mar-2017
Pros: Everything!
Cons: the pool could have been a bit warmer.
Location: Chuck e cheese was a big hit with our kids, also the ibowl, mall and cinemaplex. It was so handy to get off the exit and back on the exit the next day
Linda who was working at the front desk was awesome! She checked in with us to make sure everything was up to standards, she was so willing to help with any request. She even set out cookies and hot choclate with whipped cream for the kids. I would highly reccomend this Best Western!
Comment from Hotel Management
17-Apr-2017 by Joanne, Hotel Management
Dear Anonymous Thank you for taking time to write a wonderful review about our hotel and specially our service. I am so happy to know that you enjoyed your stay. We will be eagerly waiting to welcome you back. I will be sure to share your comments with Linda. Regards Joanne Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton, Ontario

Nice hotel

Posted 17-Mar-2017
Had great stay at the hotel. The only thing that I complain about is that I bought a pair of headphones for my 11 year old daughter that cost me 5.50. Then found out that they were Dollar Store headphones that cost a 1.50. just didn't appreciate being ripped off.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Dear Greg Thank you for taking time to post a review. We appreciate your comments – likes and dislikes – of your stay. We will work on our marketplace to iron out lapses and hopefully you will not be disappointed on your next visit. Best regards Joanne Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from ON

Excellent Hotel!

Posted 16-Mar-2017
Hotel staff are fantastic, rooms are clean and spacious, pool and hot tub kept in great shape. Full breakfast served - dining area kept in immaculate condition. I recommend this hotel whether travelling alone, for business or with children.
Comment from Hotel Management
17-Apr-2017 by Jo, Hotel Management
Dear Kerry Greetings and Thank You for your fabulous words. Our team is immensely motivated by your comments and continuously trying to serve better everyday. On behalf of the team here at the Best Western Plus Cambridge Hotel, thank you for your support and we look forward to welcoming you back! Regards Joanne Guest Services Manager