Okay hotel, don't go to relax.
There were 2 families in our party. We hoped to enjoy the pool and hot tub during our stay. However, the pool was ice cold, and the hot tub was cool as well. There was a ring of dirty foam, surrounding the hot tub. Needless to say, we spent less than 15 minutes in there. Our intention was to let all the kids have fun in the pool, while the adults relaxed in the hot tub. None of that happened. The hotel was located in a great area, close to the highway and near many stores and restaurants, which was convenient. My husband used the washroom in the middle of the night and the toilet overflowed. We called the front desk to see if they could bring up a plunger and a mop. 40 minutes later, we were still waiting. Called the desk again, the young girl who answered said, "oh yeah, we don't have a plunger, but we do have a mop". But had no intentions of letting us know?!?! Apparently, only the housekeeping staff have access to the plungers and we had to wait until staff arrived for the day. Wow. So, what did they expect us to do with an overflowing toilet that we can't plunge (the water was seeping into the carpet I the hallway), and we also have 2 small children, where wereally they supposed to go to the washroom?! The girl had no answer for me, except to say she could no nothing until housekeeping staff arrived for the day, and she apologized for the inconvenience. My husband ended up fixing the toilet on his own and we never did hear from house keeping either.