Ratings based on 609 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Ontario

Okay hotel, don't go to relax.

Posted 01-Feb-2016
There were 2 families in our party. We hoped to enjoy the pool and hot tub during our stay. However, the pool was ice cold, and the hot tub was cool as well. There was a ring of dirty foam, surrounding the hot tub. Needless to say, we spent less than 15 minutes in there. Our intention was to let all the kids have fun in the pool, while the adults relaxed in the hot tub. None of that happened. The hotel was located in a great area, close to the highway and near many stores and restaurants, which was convenient. My husband used the washroom in the middle of the night and the toilet overflowed. We called the front desk to see if they could bring up a plunger and a mop. 40 minutes later, we were still waiting. Called the desk again, the young girl who answered said, "oh yeah, we don't have a plunger, but we do have a mop". But had no intentions of letting us know?!?! Apparently, only the housekeeping staff have access to the plungers and we had to wait until staff arrived for the day. Wow. So, what did they expect us to do with an overflowing toilet that we can't plunge (the water was seeping into the carpet I the hallway), and we also have 2 small children, where wereally they supposed to go to the washroom?! The girl had no answer for me, except to say she could no nothing until housekeeping staff arrived for the day, and she apologized for the inconvenience. My husband ended up fixing the toilet on his own and we never did hear from house keeping either.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chatham

Great Staff

Posted 01-Feb-2016
Pros: The staff were all kind, professional and personable.
Location: Shopping! Great restaurants!
Upon arrival l received the most pleasant greeting from the staff. She was kind and helpful and incredibly personable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sarnia

Close to great shopping!

Posted 29-Jan-2016
Pros: Bed was oh so comfortable!!
Cons: Everything was great
Location: Right off of the 401 and 3 minutes away from outlet shopping.
I really enjoyed my stay. Room was clean and comfortable and amazingly quiet even though I was across the hall from the elevator. I will definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2016
Quiet, clean and they breakfast good..we are satisfied during our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Jan-2016
Convenient location and walk to shopping and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveller from Quebec, Canada

Posted 05-Jan-2016
Well located. Needs more parking space perhaps. Friendly staff. Well lit foyer and reception area as well as elevators
1 out of 5
by A verified traveller from London

Hotel staff great but would not stay there again

Posted 31-Dec-2015
Pros: Staff
Location: Family is close
air duct fithy I had to clean coffee pot before it could be used I do have picture if we can down load them
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location and quiet!!

Posted 21-Dec-2015
We enjoy our stay here every time we book at this particular location. Quiet, clean and comfy!!
3 out of 5
Recommended
for Everyone
by A verified traveller

Dirty socks left in our room upon our arrival

Posted 18-Dec-2015
My husband pulled out the chair in room to find a pair of men's dirty socks on chair
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel room smelled really bad.

Posted 09-Dec-2015
Cons: NO SMOKING in the room
The room was really strong with the smell of cigar smoke. The window was wide open so the hole was aware. We where able to switch to a different room on a different floor. We were happy with this room. The staff where good and accommodated us.