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Desk, iron/ironing board, free WiFi, linens
Desk, iron/ironing board, free WiFi, linens
Desk, iron/ironing board, free WiFi, linens
Terrace/patio

Guest reviews

4.2/5 Very good
67 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Restaurant
Bar
Laundry

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationEarl's Palace5 min walk
Popular LocationOrkney Museum5 min walk
Popular LocationSt. Magnus Cathedral6 min walk
AirportKirkwall (KOI)6 min drive

Choose dates to view prices

  • Classic Single Room, 1 Single Bed (Number 1)

    Room amenities

    • 118 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsClassic Single Room, 1 Single Bed (Number 1)
  • Classic Single Room, 1 Single Bed (Number 6)

    Room amenities

    • 107 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsClassic Single Room, 1 Single Bed (Number 6)
  • Classic Double or Twin Room, 1 King Bed (Number 2)

    Room amenities

    • 204 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsClassic Double or Twin Room, 1 King Bed (Number 2)
  • Classic Double Room, 1 Double Bed (Number 4)

    Room amenities

    • 15 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Double Room, 1 Double Bed (Number 4)
  • Classic Single Room, 1 Double Bed

    Room amenities

    • 150 sq ft
    • Sleeps 1
    • 1 Double Bed
    More detailsClassic Single Room, 1 Double Bed
  • Classic Double Room, 1 Double Bed (Number 9)

    Room amenities

    • 107 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Double Room, 1 Double Bed (Number 9)
  • Classic Double or Twin Room (Number 3)

    Room amenities

    • 344 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsClassic Double or Twin Room (Number 3)
  • Classic Double Room, 1 Double Bed (Number 10)

    Room amenities

    • 129 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Double Room, 1 Double Bed (Number 10)
  • Classic Single Room, 1 Single Bed (Number 8)

    Room amenities

    • 13 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsClassic Single Room, 1 Single Bed (Number 8)
  • Classic Double or Twin Room, 1 King Bed (Number 7)

    Room amenities

    • 139 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsClassic Double or Twin Room, 1 King Bed (Number 7)

About this area

Kirkwall

Located in Kirkwall, West End Hotel is in the city centre and near the beach. Earl's Palace and Bishop's Palace are local landmarks, and the area's natural beauty can be seen at Mainland and Scapa beach.

Visit our Kirkwall travel guide
Map
Popular Location

What's nearby

  • Earl's Palace - 5 min walk
  • Orkney Museum - 5 min walk
  • St. Magnus Cathedral - 6 min walk
  • Orkney Wireless Museum - 10 min walk
  • Scapa beach - 3 min drive

Getting around

  • Kirkwall (KOI) - 6 min drive

Restaurants

  • Zio Franco's - 2 min walk
  • Happy Haddock Fish & Chips - 2 min walk
  • SunBean Coffee House - 3 min walk
  • Lucano - 3 min walk
  • Empire - 4 min walk

About this property

West End Hotel

3-star hotel with free breakfast and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a meeting room. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, laundry facilities and a garden. All 10 rooms offer free WiFi, room service (during limited hours) and flat-screen TVs with digital channels. Other amenities available to guests include coffee/tea makers, free bottled water and hairdryers.
West End Hotel offers 10 forms of accommodation with complimentary bottles of water and coffee/tea makers. Flat-screen televisions come with digital channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Free full breakfast
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • 1 meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom

More

  • Smoke-free property

Room amenities

Bedroom

  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in between 3 PM and 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser

Property is also known as

West End Hotel Hotel
West End Hotel Kirkwall
West End Hotel Hotel Kirkwall

Frequently asked questions

Is West End Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3 PM to 11:00 PM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at 10 AM.
Where is this hotel located?
Located in the heart of Kirkwall, this hotel is within a 5-minute walk of Mainland, Bishop's Palace and Earl's Palace. Orkney Museum and St. Magnus Cathedral are also within 10 minutes.

Guest reviews

Overall score and ratings for West End Hotel

4.2
Very good
5 - Excellent
24
4 - Good
33
3 - Okay
7
2 - Mediocre
3
1 - Poor
0
4.4
Cleanliness
4.6
Service and Staff
3.9
Amenities
4.0
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

The meals are excellent and very friendly staff. I had the best gin and tonic ever in their bar - Orkney Rhubarb Old Tom

Stayed 3 nights in Mar 2020

2/5

  • Disliked: Staff & service
No flexibility on dates despite cancelled ferries

Not a good experience sadly, never stayed here. The hotel were unwilling to change my booking date despite ferries being cancelled due to bad weather, other hotels in Kirkwall have been much more flexible in my experience. Blamed hotels.com, pocketed my cash despite me asking for a date change. Buyer beware.

Stayed 1 night in Feb 2020

3/5

  • Liked: Cleanliness, staff & service
  • Disliked: Property conditions & facilities, room comfort
A Different Slant on Hotel Accommodation......

The hotel was clean and service was excellent. I only ate breakfast there but is was very good. However the single room I had as a solo traveller wasn't so great. The single bed was comfortable enough, but sleeping tended to be disturbed by noise such as snoring, phone conversations and drawers and doors opening and closing from neighbouring rooms. The walls seemed quite thin. The room itself was the smallest I've ever stayed in, with no chair. Consequently there was nowhere to sit except on the bed, or put clothes for the next day or incidental items on except on the floor alongside my suitcase which was already there since there was nowhere else to put that either. The wardrobe contained four coathangers (it was too small to accommodate more than that), one of which was occupied by the hotel-supplied bathrobe. So I had to resort to hanging clothes on the door edges themselves, or putting them on the floor too. Stepping over everything was made slightly more hazardous by the fact that the floor sloped. This took a bit of getting used to, but eventually I did. The hotel wifi disappeared the second day I was there and was out until the day before I left. Unfortunately mobile reception (on Three at least) was almost non-existent so this created some problems until the hotel staff kindly gave me the password for a private network they had. All in all not the most comfortable stay I've ever experienced. Possibly the double rooms are better......?

Stayed 7 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, room comfort
Traditional Hotel

Property was well kept and warm The staff were friendly and helpful. The breakfast was excellent. Hotel in a quiet part of town about 10 mins walk to centre. Room a little dated. What you would call traditional rather then modern.

Stayed 1 night in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice older property with easy walking access to Kirkwall attractions. Great food and bar on site with a parking lot. Lots of stairs and kind of a maze getting to our room. No elevator and thus may not appropriate for those who are walking impaired.

Stayed 4 nights in Sep 2019
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