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West End Hotel

Photo gallery for West End Hotel

Featured image
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Terrace/patio

Overview of West End Hotel

West End Hotel

3 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
14 Main Street, Kirkwall, Scotland, KW15 1BU

Explore the area

  • Popular LocationBishop's Palace4 min walk
  • Popular LocationOrkney Museum5 min walk
  • Popular LocationSt. Magnus Cathedral6 min walk
  • AirportKirkwall (KOI)6 min drive

Choose dates to view prices

About this area

Kirkwall

Located in Kirkwall, West End Hotel is in the city centre and near the beach. Standing Stones of Stenness and Maes Howe are local landmarks, and the area's natural beauty can be seen at Mainland and Scapa Beach.

What's nearby

  • Bishop's Palace - 4 min walk
  • Earl's Palace - 5 min walk
  • Orkney Museum - 5 min walk
  • St. Magnus Cathedral - 6 min walk
  • Orkney Wireless Museum - 10 min walk

Getting around

  • Kirkwall (KOI) - 6 min drive

Restaurants

  • Zio Franco's - 2 min walk
  • SunBean Coffee House - 3 min walk
  • Lucano - 3 min walk
  • Empire - 4 min walk
  • Judith Glue - 4 min walk

About this property

West End Hotel

3-star hotel in Kirkwall with free breakfast
A meeting room, a garden and free breakfast are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. All 10 rooms offer free WiFi, coffee makers and flat-screen TVs with digital channels. Other amenities available to guests include free bottled water, hairdryers and showers. Housekeeping is available on request.
West End Hotel offers 10 forms of accommodation with complimentary bottles of water and coffee/tea makers. 30-inch Flat-screen televisions come with digital channels.

Bathrooms include a shower and hairdryers. This Kirkwall hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM–9:30 AM

Conveniences

  • No lifts

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Luggage storage

Languages spoken

  • English

Business services

  • A meeting room

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 30-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted

Property is also known as

West End Hotel Kirkwall
West End Kirkwall
West End Hotel Hotel
West End Hotel Kirkwall
West End Hotel Hotel Kirkwall

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 25 out of 68 reviews
5 - Excellent 37%
Rating 4 - Good. 33 out of 68 reviews
4 - Good 49%
Rating 3 - Okay. 7 out of 68 reviews
3 - Okay 10%
Rating 2 - Poor. 3 out of 68 reviews
2 - Poor 4%
Rating 1 - Terrible. 0 out of 68 reviews
1 - Terrible 0%

4.5/5

Cleanliness

4.6/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service
We were greeted by Angela, who was an excellent hostess. She provided us with all the necessary and helpful information about our stay in the Orkneys. Excellent service! The hotel is well situated and the car park was very convenient. The room was a bit dated, but very clean and a great value. The breakfast was outstanding and we would highly recommend this hotel to anybody staying in Kirkwall. Looking forward to go back!
Stayed 3 nights in Jun 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. We struggled to find the parking (which was around the back of the hotel) but they came out on the street to guide us in. Check in was straight forward and we had good instructions (Covid) on what is required to keep safe. The rooms were clean and spacious. Once an old polio hospital, the hallways were twisty had lots of turns and added character to the property. The breakfast room was modern and spacious and the food was excellent and catered for a vegertarian very well. Again the staff were friendly and chatty and made you feel welcome. Would stay again, lovely people, lovely place, highly recommend.
Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The meals are excellent and very friendly staff. I had the best gin and tonic ever in their bar - Orkney Rhubarb Old Tom
Stayed 3 nights in Mar 2020

2/5 Poor

Business traveller
Disliked: Staff & service
No flexibility on dates despite cancelled ferries
Not a good experience sadly, never stayed here. The hotel were unwilling to change my booking date despite ferries being cancelled due to bad weather, other hotels in Kirkwall have been much more flexible in my experience. Blamed hotels.com, pocketed my cash despite me asking for a date change. Buyer beware.
Stayed 1 night in Feb 2020

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A Different Slant on Hotel Accommodation......
The hotel was clean and service was excellent. I only ate breakfast there but is was very good. However the single room I had as a solo traveller wasn't so great. The single bed was comfortable enough, but sleeping tended to be disturbed by noise such as snoring, phone conversations and drawers and doors opening and closing from neighbouring rooms. The walls seemed quite thin. The room itself was the smallest I've ever stayed in, with no chair. Consequently there was nowhere to sit except on the bed, or put clothes for the next day or incidental items on except on the floor alongside my suitcase which was already there since there was nowhere else to put that either. The wardrobe contained four coathangers (it was too small to accommodate more than that), one of which was occupied by the hotel-supplied bathrobe. So I had to resort to hanging clothes on the door edges themselves, or putting them on the floor too. Stepping over everything was made slightly more hazardous by the fact that the floor sloped. This took a bit of getting used to, but eventually I did. The hotel wifi disappeared the second day I was there and was out until the day before I left. Unfortunately mobile reception (on Three at least) was almost non-existent so this created some problems until the hotel staff kindly gave me the password for a private network they had. All in all not the most comfortable stay I've ever experienced. Possibly the double rooms are better......?
Stayed 7 nights in Oct 2019