Exterior

Reviews of Residence Inn by Marriott Kingston

3 out of 5
Residence Inn by Marriott Kingston
800 Frank Sottile Boulevard, Kingston, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 340 out of 557 reviews" "
Rating 8 - Good. 126 out of 557 reviews" "
Rating 6 - Okay. 32 out of 557 reviews" "
Rating 4 - Poor. 33 out of 557 reviews" "
Rating 2 - Terrible. 26 out of 557 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Carlos, we're thrilled you had such an amazing stay at Residence Inn Kingston! We trust you had a memorable experience and we look forward to serving you once again in the near future.

10/10 Excellent

CARRIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Carrie, it's delightful to hear you enjoyed your stay at Residence Inn Kingston. We appreciate your positive feedback. Thank you for choosing our hotel and we hope to welcome you back soon!

10/10 Excellent

Magda

Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Mar 2024
Thank you for the great rating, Magda!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Residence Inn Kingston! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Richard, it's fantastic to know you had an excellent stay at Residence Inn Kingston. Your high rating is greatly appreciated and we hope to host you again soon in the future.

10/10 Excellent

Jose, Joppa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Thank you for the excellent rating, Jose!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn Kingston! We look forward to hosting you again soon.

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Carole, thank you for your 4-star rating of Residence Inn Kingston. We appreciate your support and hope to welcome you back soon for another memorable experience.

8/10 Good

Stephen

Travelled with partner
Liked: Amenities
Personal opinion but I had a hard time sleeping due to the flat, uncomfortable pillows. Hard to read the writing on the dispensers in the shower. Rooms were spacious and well thought out. Breakfast was good and attendant was excellent! Checking in with customers eating to see if they needed anything. Would stay at a Residence again and refer friends.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Stephen, thank you for your constructive feedback. We're sorry to hear about the sleep discomfort you experienced due to the pillows and the reading difficulty with our shower dispensers. We appreciate noting the spacious layout of the rooms and your satisfaction with the breakfast. It's delightful to know that our team members enhanced your experience, particularly during meals. We're encouraged by your willingness to choose Residence Inn Kingston again and recommend us to friends. Your insights are invaluable in helping us improve our guests' experiences.

10/10 Excellent

jonathan, BROOKLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 8 Feb 2024
Jonathan, thank you for choosing Residence Inn Kingston and taking the time to rate us. We're delighted that your stay met your expectations. We'll continue to work hard to provide our guests with a top-notch experience. We're looking forward to hosting you again in the near future.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Dawn, it's wonderful to hear that your stay at Residence Inn Kingston was so satisfying! We cherish your rating and look forward to welcoming you back.

6/10 Okay

Craig

Business traveller
Liked: Staff & service, amenities
There was a significant amount of mold on the ceiling above the shower. Mold is potentially extremely dangerous to our health, so this needs to be cleaned up immediately.
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Craig, thank you for sharing your concerns. We understand how critical cleanliness is for our guests. Your feedback regarding a hygiene issue in the bathroom has been noted and will be addressed with urgency. Ensuring the safety and satisfaction of our guests is a priority for us. We hope we have the opportunity to better serve you in the future.

4/10 Poor

Victor

Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
We appreciate the feedback, Victor.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Sonia, it's fantastic to hear that your stay at Residence Inn Kingston met your expectations. We're glad everything was to your liking. We look forward to welcoming you back soon.

8/10 Good

Preya

Stayed 2 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
We appreciate your lovely rating, Preya!The satisfaction of our guests is important to us so we can't wait to see you back again at Residence Inn Kingston soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and family friendly I love it
Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
Thanks for the amazing rating, Luis!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Residence Inn Kingston!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
X-Mas Visit
Very nice Hotel/Motel. Room was large and comfortable. Check in staff were great, very helpful. Would stay here again.
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Peter, thank you for sharing your experience at the Residence Inn Kingston. We're thrilled to hear that our spacious and comfortable rooms met your expectations. It's wonderful that our welcoming team members were able to assist you during your stay. We eagerly anticipate your next visit with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
The breakfast was phenomenal, the staff were attentive, the hotel rooms were large and comfortable. Can't say enough good things about it!
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
It's wonderful to hear about your positive experience at Residence Inn Kingston. We're thrilled that you appreciated our ample, comfortable rooms and the exceptional breakfast. We're also particularly glad that our attentive team members were helpful, contributing to your overall satisfaction. We appreciate your generous compliments and hope to welcome you back soon.

10/10 Excellent

Erica

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Dec 2023
Erica, thank you for choosing Residence Inn Kingston. We're thrilled to hear you had a positive experience. Whether returning for business or leisure, we are looking forward to welcoming you back. Safe travels!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Darlene, thank you for choosing Residence Inn Kingston. It's wonderful to hear that your stay was excellent. We look forward to having you again in the future.

10/10 Excellent

Qin C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice for the price
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Qin C, it's wonderful to hear that you found Residence Inn Kingston to be a great value. Your positive feedback is much appreciated. We hope to see you again soon!

8/10 Good

Adrienne

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
Adrienne, thank you for taking the time to rate Residence Inn Kingston on Hotels.com. We are pleased to learn that your stay with us was satisfactory. We look forward to you returning to enhance your experience even further.

10/10 Excellent

BHARAT

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it was so close to shopping center and easy to access. Very convenient parking. The only part I didn't like was the staff when I checked in. Girl on the counter not very friendly.
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Bharat, we're thrilled to hear your stay at Residence Inn Kingston was conveniently located for your shopping needs and that you found our parking setup accommodating. It's unfortunate to learn about your check-in experience. We expect our colleagues to deliver friendly, professional service, and it seems we may have missed the mark. Rest assured, your comments have been shared with our team for further emphasis on guest friendliness. Thank you again and we hope to warmly welcome you back in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Nancy, thank you for your Expedia review. We're delighted to hear that you appreciated the rooms at the Residence Inn Kingston. Looking forward to your next stay with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new facility - super clean and well appointed. No issues, would stay again.
Stayed 1 night in Nov 2023
Response from Customer Service on 30 Nov 2023
Jessica, thank you for choosing Residence Inn Kingston. We are thrilled to hear about your positive experience with our pristine environment and well-furbished facility. Your feedback is much appreciated and we can't wait to welcome you back in the future.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are perfect size for a family stay. We will definitely be back!
Stayed 1 night in Nov 2023
Response from Customer Service on 25 Nov 2023
Sarah, it's a pleasure to hear you found the suites at Residence Inn Kingston ideal for your family's stay. The team looks forward to your return!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Loved our stay
Slight cleanliness issues: glassware was dirty and the sponge provided wasn't good for cleaning glasses. Bottle cap under the table (we had no bottles). However the room was Beautiful and very spacious for 2, and the breakfast provided was very expansive.
Stayed 1 night in Nov 2023
Response from Customer Service on 18 Nov 2023
Thank you for sharing your experience. We're glad to hear you found your room at Residence Inn Kingston to be beautiful and roomy, and enjoyed our comprehensive breakfast spread. We take note of the cleanliness feedback and assure you that measures are in place to enhance attention to detail. We hope to have the opportunity to serve you again for an even better stay.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Customer Service on 6 Dec 2023
David, thank you for choosing to stay at the Residence Inn Kingston. We're pleased to know you had a great experience with us. We look forward to welcoming you back on your next trip.

8/10 Good

GILLIAN

Travelled with family and small children
Liked: Cleanliness, staff & service
The beds, as sell as the pullout sofas are horrible and terribly uncomfortable. That was a huge let down from everything else about the facility.
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov 2023
Gillian, we're genuinely sorry to hear that you found the sleeping arrangements less than satisfactory. Although we strive to ensure the utmost comfort for every guest, it seems we fell short of your expectations, and for that, we apologize. We appreciate your feedback, as it aids in identifying areas for improvement. We kindly urge you to return and experience the modifications we plan on making.

10/10 Excellent

peggy

Travelled with partner
Liked: Amenities
The property was very nice and convenient for what we were doing. Staff was very friendly. Beds were comfortable and room was clean and spacious. Would definitely stay here again
Stayed 1 night in Nov 2023
Response from Customer Service on 5 Nov 2023
Thank you for the excellent review, Peggy!It's lovely you had such a pleasant experience at Residence Inn Kingston! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Raphael

Stayed 1 night in Oct 2023
Response from Customer Service on 22 Nov 2023
Raphael, it's wonderful to see you had a five-star experience at Residence Inn Kingston. We're truly grateful for your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Kelly, SANTA BARBARA

Liked: Cleanliness, property conditions & facilities
Can walk to Target which is great when visiting college kid. Big room, clean and nice staff. Would return for sure.
Response from Customer Service on 31 Oct 2023
Kelly, it's fantastic to hear that your stay at the Residence Inn Kingston met your needs, especially our convenient location and spacious rooms. We appreciate you recognizing our diligent colleagues. We're certainly eager to welcome you back in the future!

8/10 Good

Barbarann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Staff pleasant.
Stayed 4 nights in Oct 2023
Response from Customer Service on 28 Oct 2023
Barbarann, we're delighted to hear that you enjoyed the breakfast at Residence Inn Kingston. Your kind words about our pleasant team members are greatly appreciated. We can't wait to welcome you back!

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 28 Oct 2023
Deirdre, we're thrilled to hear you had a wonderful stay at Residence Inn Kingston! Your high-star rating is appreciated and it motivates us to keep improving. We eagerly look forward to welcoming you back during your next visit. Thanks for choosing us!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Service on 27 Oct 2023
Daniel, it's delightful to hear that you had a positive experience at Residence Inn Kingston. We appreciate your stellar rating and look forward to the opportunity to serve you again. Safe travels!

10/10 Excellent

Claudia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great, clean and quiet place. Staff was very helpful
Stayed 1 night in Oct 2023
Response from Customer Service on 25 Oct 2023
Claudia, thank you for highlighting your stay with us at Residence Inn Kingston. We're thrilled to hear you found our hotel to be clean, and tranquil, and that our team members were able to provide assistance when needed. We look forward to your next visit.

10/10 Excellent

william

Stayed 1 night in Oct 2023
Response from Customer Service on 26 Oct 2023
Thank you for the wonderful rating, William!It's fantastic you enjoyed your time at Residence Inn Kingston so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

bobby

Stayed 1 night in Oct 2023
Response from Customer Service on 7 Nov 2023
Bobby, thank you for taking the time to rate your stay at Residence Inn Kingston. We're glad to see that you had a positive experience with us. We continually strive to enhance our guests' experience and we appreciate your feedback. We're looking forward to welcoming you back on your next visit to Kingston.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was great at this property. Demetria checked us in and worked during our stay.. she was very pleasant and super helpful. She would definitely get 5 stars.
Stayed 3 nights in Oct 2023
Response from Customer Service on 18 Oct 2023
Melissa, we're thrilled to hear you had such a successful stay at Residence Inn Kingston. It's wonderful that Demetria, one of our dedicated team members, was able to assist and leave such a positive impression on you. We'll absolutely relay your kind words to her. We eagerly anticipate your next visit!

6/10 Okay

Kevin, Nashville

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The facilities are a bit sad. The gym is tiny, and the one treadmill is broken. The sign in front of the pool says its closed indefinitely. Not sure why either amenity is listed, and visitors should know that they can't count on either.
Stayed 1 night in Oct 2023
Response from Customer Service on 17 Oct 2023
Kevin, thank you for your input. It's regrettable to hear that our fitness center didn't live up to your expectations and that our pool was unavailable during your visit. We understand that having these facilities to hand is crucial for some guests, and we appreciate your suggestion to inform visitors about any potential changes in service availability. We're always looking for ways to improve, and we'll ensure your concerns help guide future enhancements.

10/10 Excellent

marc

Stayed 1 night in Oct 2023
Response from Customer Service on 15 Oct 2023
Thanks for the outstanding rating, Marc!We're delighted your time at Residence Inn Kingston was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Customer Service on 3 Nov 2023
Richard, thank you for your stellar rating of Residence Inn Kingston! It seems like you had a wonderful visit and we hope to have the chance to welcome you again on your next trip.

8/10 Good

Jie

Stayed 1 night in Oct 2023
Response from Customer Service on 2 Nov 2023
Jie, it's great to hear you had a satisfying stay at the Residence Inn Kingston. We value your rating and hope to serve you again in the future. Our team looks forward to making your next stay even more delightful.

10/10 Excellent

Sing Kin

Liked: Amenities
Clean and nice
Stayed 1 night in Oct 2023
Response from Customer Service on 12 Oct 2023
Sing, it's great to know you appreciated the cleanliness of the Residence Inn Kingston. Your positive feedback is a testament to our team members' dedication to providing an optimal stay. We hope to welcome you back again soon.

8/10 Good

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a double king suite for a Hot Tuna concert at UPAC. Beds ok the couch/ pullout was horrible. Rather expensive for the quality and no premium tv. ADA bathroom was good. However the room was at the farthest walking point from any exit or entrance
Stayed 1 night in Sep 2023
Response from Customer Service on 10 Oct 2023
Richard, thank you for sharing your experience at Residence Inn Kingston. We're glad to hear you found our double king suite adequate and appreciated the accessibility features of our bathroom. We took note of your comments about the sofa bed and television options, and we're constantly striving to improve our guest experience. As for the room location, our reception would be more than happy to accommodate requests for closer rooms in the future. Looking forward to welcoming you back on your next concert trip.

10/10 Excellent

Kerin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and nice room.
Stayed 1 night in Oct 2023
Response from Customer Service on 8 Oct 2023
Thank you for the fantastic rating, Kerin!It's outstanding you had such a wonderful experience at Residence Inn Kingston. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 Terrible

Sean

Business traveller
Disliked: Staff & service
Sorry we overbooked so you don’t have a room
Was working all day when finished realized had a call from hotel. Was told they overbooked so they didn’t have a room for me. Luckily another hotel down the road did and they were able to get one for me.
Stayed 1 night in Oct 2023
Response from Customer Service on 6 Oct 2023
Sean, we regret to hear about the situation you experienced. Overbookings are not common, and we understand how disheartening that must have been. We appreciate your understanding that it was possible to secure alternative accommodations for you. We assure you, providing a better reservation experience remains our priority.

10/10 Excellent

Hans

Stayed 1 night in Sep 2023
Response from Customer Service on 22 Oct 2023
Hans, thank you for taking a moment to rate Residence Inn Kingston. It's wonderful to see such a positive score! We sincerely hope you had a memorable stay with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
STAYED FOR 3 NIGHTS, ROOM ONLY CLEANED AND BED MADE ONLY ONCE. MY HUSBAND HAD TO GO & FIND CLEANERS AND ASK THEM TO COME TO OUR ROOM. OTHERWISE HAPPY WITH HOTEL AND ROOM.
Stayed 3 nights in Sep 2023
Response from Customer Service on 2 Oct 2023
Ellen, it's great to know that you were generally delighted with your experience at Residence Inn Kingston. We appreciate your feedback about the room service timing and want to assure you that we value prompt and efficient service for all our guests. Thank you for your understanding, and we look forward to making your next visit even more enjoyable.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on 15 Sept 2023
Laurie, thank you for taking the time to rate your stay at Residence Inn Kingston. We're glad to know you had a pleasant experience overall. We hope to welcome you back in the future for an even more satisfying stay. Safe travels!

10/10 Excellent

Jackie

Stayed 1 night in Sep 2023
Response from Customer Service on 11 Sept 2023
Jackie, it's fantastic to hear that you had a wonderful stay at Residence Inn Kingston. We're thrilled we were able to meet your expectations. We eagerly anticipate your next visit. Cheers!

10/10 Excellent

Sajid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice I will recommend
Stayed 1 night in Sep 2023
Response from Customer Service on 9 Sept 2023
Sajid, thank you for sharing your positive experience at Residence Inn Kingston. It's great to hear you'd recommend us. We're looking forward to welcoming you back for another pleasant stay.