Ratings based on 253 Verified Reviews

3.1 out of 5
63% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveller from Jamaica

Think Before Stay

Posted 18-Sep-2017
Pros: · Close to marina · Historic reputation · Close to one of Jamaica's most historic icon · Real effort of staff to maintain common areas Cons: · Hotel needs facelift · Staff needs some motivation · Parts of jetty needs reconstruction · Rooms need upgrading
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

Nice hotel right on water

Posted 10-Sep-2017
Pros: the staff is the best
Cons: sewer smell you sometimes smell
Location: you have to go to Gloria's, downtown Kingston
this place is quite and nice, and right around the corner from a good eating place called Gloria's. The hotel has good food also.
4 out of 5
Recommended
for Everyone
by A verified traveller

It was very relaxing the room i got at first was n

Posted 06-Sep-2017
Pros: relaxing they just needed o up grade the room better but the transfer they gave me was excellent
Cons: they need to upgrade the rooms so each one had refridgerator and a descent tv because the first room that lady gave me was garbage
Location: location was very good peaceful the seafood restaurant was very delicious (Gloria) was less than five minute walk down the road the location was awsom
the room i got at the first night i did not think that was the right room the pipe was broken they send some one to fix e did not fix could not take but the desk clerk at night gave us the most beautif room that was remodel i got refridgerator and a better televisiov the first room was garbage and them the lady was trying to charge me $547. after i book everything through expedia lucklie i carred my paper with me but everything turn ou beautiful i thing she had giving me thewrong room at first but thank to that gentleman was the best i then enjoy my stay
2 out of 5
by A verified traveller

Close to the beach. But not worth the stay.

Posted 19-Aug-2017
Pros: The only thing I can think of was it was close to the beach
Cons: The hospitality service needed improvement.
Location: There is a small town right down the street. And the beach. That is it. You have to take a bus to go into town.
After looking at the wed-site I thought this would be a great hotel to stay at. Its close to the airport. Close to the beach. But after arriving at the hotel at night the hospitality from the concierge was not welcoming at ALL. Been that this was my first going to the Bahamas I could not wait. There was no warm welcome giving any information about the hotel or nearby places to eat, shop, etc. The wifi was down. They do not have a safe to put your personal items. I was not told I could have breakfast each morning. I had to keep the air on the whole time cause mosquitoes would get in the room. For some reason the hot water was not working. I asked the concierge and there engineer came to my room to check. He tells me it should be hotter but will check in the morning. It was the same thing the next day. I didn't think anything about cause i arrive at night. But the room I paid for was not what I had. It didnt dawn on me. I don't like giving bad reviews but this has to be the worst hotel so far I have stayed at. I say all this because I work in the hospitality industry. So I know what type of service you should give guest.
3 out of 5
by A verified traveller from Miami

No shuttle or any transportation service

Posted 31-Jul-2017
Pros: Food restaurant OK breakfast really ok.
Cons: If the hotel can improve a shuttle twice will be OK it doesn't matter if the customer must pay but not 40 dollars any time you have to leave the Hot
Location: Nothing to do nearby any single time you have to leave the hotel or return must pay a taxi 40 American Dollars 80 daily just to be at the city
Taxi to reach any city area will cost you $60 American dollars more expensive than the room by itself
1 out of 5
by A verified traveller from New York

Worst Hotel

Posted 27-Jul-2017
The grounds is beautiful, scenery is breath taking in the nights.The rooms were horrible and the staff was no help.. I got a free night there with the intention of staying there a few more nights.. I had to check out the next morning.. Please don't waste your hard earn money going there. The food was good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 14-Jul-2017
Had a nice time in the hotel staff were nice and welcoming.
4 out of 5
Recommended
for Everyone
by A verified traveller from brooklyn NY.

Posted 08-Jul-2017
I never have any issues this is our 3rd stay here. I was to get a free massage and forgot about it but I taught hey could've reminded me also but otherwise this place is nice and quiet and clean. Staff very nice also.
5 out of 5
Recommended
for Everyone
by A verified traveller from bryn mawr, PA

Nice hotel it's close to the airport

Posted 08-Jul-2017 on Orbitz
There was no refrigerator and microwave in the room hotel need to do something about that. Other than that I enjoyed my stay. Staff was great, food was nice, the room price was affordable and clean. I will come back again.
5 out of 5
Recommended
for Everyone
by A verified traveller

It was EVERYTHING!

Posted 02-Jul-2017
I will forever have a special love for this hotel. I never imagined being able to receive spa treatment right before my wedding. The food was always great. Service was top notch. My family enjoyed. His family enjoyed. We all enjoyed. Thanks for making OUR stay a memorable one.