Ratings based on 302 Verified Reviews

3.2 out of 5
66% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay

Posted 22-Apr-2018
This is our 4th time to stay here and there is good reason
3 out of 5
Recommended
for Couples
by A verified traveller from Cayman Islands

Nice hotel, very safe environment.

Posted 10-Apr-2018
Pros: It's by the water, that was most enjoyable.
Cons: Bathrooms need updating and door locks need changing. Small microwaves in the room would be nice.
Location: Location is ok if you're just there for Rest and Relaxation.
Experience was ok, despite having a broken shower faucet, a door lock that was hard to open and a toilet that didn't flush properly. Enjoyed the outdoors and surroundings.
Comment from Hotel Management
12-Apr-2018 by Monique Fuller, Hotel Management
Thank you kindly for your review. Our hotel is presently undertaking further upgrades in parts of the hotel and our standard rooms will be given a light refurbishment in the not so distant future. I thank you again as any form of feedback is a great tool for our team to embrace and thrive towards to ensure we are offering the type of service our guests expect.
5 out of 5
Recommended
for Everyone
by A verified traveller from newyork

Posted 08-Apr-2018
Hotel stuff very friendly and welcoming.the food was great.
Comment from Hotel Management
11-Apr-2018 by Monique Fuller, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much value.We look forward to seeing you again Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveller

A safe, clean, beautiful choice near the airport

Posted 08-Apr-2018
While clearly not a luxury hotel, the rooms are comfortable and clean. The rooms had balconies out facing the pool/water. There were no mosquitos in our rooms (a different review claimed this). We wanted a hotel very close to the airport for our morning flight and are glad we did. The sunset views are beautiful!! The night time twinkle of Kingston from the water side bar was fabulous. The pool was clean and the grounds were pretty. We left too early to try the breakfast and tried the walkable Gloria's in the evening. So I can't review the food.
Comment from Hotel Management
11-Apr-2018 by Monique Fuller, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much value.We look forward to seeing you again Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Okay experience

Posted 04-Apr-2018
My stay at the Grand Port Royal was okay.....the lady Shaddia at the front was very helpful she went above and beyond to help me. They gave us complimentary apple cider drinks. The rooms was okay not like the photos but it was clean and big. They gave complimentary water and coffee also the room comes with a free buffet style breakfast. The food prices was ridiculously high. One of the waiter’s in particular was very rude to me because I made a complaint about my cheese cake having pieces of foil in it but the took care of that situation and gave us a complimentary drink each. Overall it was an okay experience for the money spent.
Comment from Hotel Management
11-Apr-2018 by Monique Fuller, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much value.We look forward to seeing you again Best Regards,
2 out of 5
by A verified traveller

Posted 20-Mar-2018
Poor condition room. Broken glass in shower. Noisy a/c
Comment from Hotel Management
22-Mar-2018 by Monique Fuller, Hotel Management
We have taken note of your overall comment and will bring it up to our management team. Receiving feedback from our guests motivates us to further improve our commitment to delivering good service.
3 out of 5
Recommended
for Everyone
by A verified traveller from Maine

Beautful location

Posted 15-Mar-2018
Pros: The staff was very good and the location was beautiful.
Cons: It would have been nice to offered a room that actually had WIFI as our room was located in an area that was having issues.
Location: Port Royal, Gloria's Seafood and Lime Cay.
My boyfriend and I arrived right around 3 pm at the beginning of check in. We were not the first one's there to check in but the wait was not too long. The check in process itself did take a bit longer as the check in staff had a hard time locating our reservation. The staff did finally find it and we were able to get checked into our room. The room was very pleasant and comfortable. The issues we had with the room was that the WiFi was not working and we did alert the staff and were told that that part of the hotel did not have working WIFI but were not offered any solutions. The staff was very pleasant especially the staff in the restaurant and bar who allowed us to use the WiFi there download a movie to watch.
Comment from Hotel Management
19-Mar-2018 by Monique Fuller, Hotel Management
We appreciate your stay and for you taking the time to leave such a detailed review for others to see. We do hope you have future opportunities to come again.
4 out of 5
Recommended
for Everyone
by A verified traveller from northern indiana

Best views in all Jamaica

Posted 07-Mar-2018
To me this is the best location to stay in all Jamaica. You get views great staff and very close to the airport. If you have never been to Jamaica most complain about low water pressure and no hot water. This location doesn’t have these problems. Very secure location. A staff who are very friendly and go out there way for you. If you fish. Boat out dive. You are on the water. Great local food within minutes walking.
Comment from Hotel Management
13-Mar-2018 by adeka, Hotel Management
Thank you very much for such a great review,we work real hard to offer you our best service in the best possible way,so i am very happy to see that reflecting on your visit.Hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

a peaceful waterfront escape from downtown kingsto

Posted 03-Mar-2018
one of the few hotels offering sea lapping views with an excellent breakfast.... close to airport and kingston town yet a world apart. Charming reception staff...good room, reasonable rates...love it!
Comment from Hotel Management
04-Mar-2018 by Monique Fuller, Hotel Management
First of all, thank you for taking the time to share your experience with us. My team and I are happy to see that you enjoyed a pleasant stay at our hotel and you appreciated the comfortable room, the nice amenities and also the quality of the services offered by our staff. It’s lovely to hear that you appreciated also our excellent breakfast. Hope to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from boston

Very professional

Posted 23-Feb-2018
I loved this hotel, great location, great staff, I had dinner at the hotel and the waitress was amazing and very polite and friendly ( Christalee Smith) and great acoadations getting me to the airport.
Comment from Hotel Management
23-Feb-2018 by adeka, Hotel Management
Thank you very much for such a great review,we work real hard to offer you our best service in the best possible way,so i am very happy to see that reflecting on your visit.Hope to see you again soon.