Breakfast, lunch, dinner served; beach views
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Reviews of Grand Hotel Excelsior Port Royal

3.5 out of 5
Grand Hotel Excelsior Port Royal
1 Port Royal Street, Kingston, Saint Andrew

Reviews

6.4
Rating 10 - Excellent. 143 out of 747 reviews" "
Rating 8 - Good. 187 out of 747 reviews" "
Rating 6 - Okay. 182 out of 747 reviews" "
Rating 4 - Poor. 102 out of 747 reviews" "
Rating 2 - Terrible. 133 out of 747 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to begin this review as in saying this is a Jamaican resort property. This is not a sandals resort or anything like that. I love staying here. I love the people that run it and I love the location in relation to the airport if you’re looking for a perfect place, this is not it but this is a really good place
Stayed 3 nights in Apr 2024

2/10 Terrible

Alton

Business traveller
Disliked: Staff & service, amenities
Poor customer service
Stayed 2 nights in Apr 2024

6/10 Okay

Kemeshia

Liked: Cleanliness
Disliked: Property conditions & facilities
Food wasnt great. No comforter so i was cold. Waitress was unpleasant. Cost too much for not good service
Stayed 1 night in Apr 2024

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i have no complain i was very satisfi
Stayed 6 nights in Mar 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Beautiful grounds. Very friendly, polite and helpful staff. Cons: Room was not very clean. There was no toiletries in my room for 2 days, phone did not work, there should be a fridge in the room, and the soap holder in the bathroom needs to be changed.
Stayed 4 nights in Mar 2024

8/10 Good

Ann marie

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Amenities
I enjoyed my experience here! The environment is super cozy. I loved that the dining area and bar had the sea right in front of it! Staff were very pleasant and helpful!! Food was good too!
Stayed 1 night in Feb 2024

10/10 Excellent

Abenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love love love and cant wait to return
Stayed 1 night in Feb 2024

8/10 Good

Sylvia

Stayed 1 night in Feb 2024

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Good places to eat.
Stayed 3 nights in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I did like the water pressure in shower. I can’t take a proper shower.
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the bar area and the verandas!
Stayed 1 night in Jan 2024

8/10 Good

Warren

Stayed 1 night in Jan 2024

10/10 Excellent

Kemar

Stayed 1 night in Jan 2024

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was so good we extended it. Superb views. Our room was spacious, comfortable and awesome outlook. Great for families that want to spend time together. Met a mother and daughter who had been there a month and were unhappy to leave. Any little niggles are nothing compared to the overall experience. I have seen the plans for this hotel and when they come to full fruition, this place will be hard to beat. No wonder James Bond was filmed here twice. We will definitely be staying again.
Stayed 1 night in Jan 2024

10/10 Excellent

JODY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical Port Royal
Throughout my stay in Room 302, I wondered if I was in the same hotel that others had reviewed, as I did not experience most of the negatives. I enjoyed a hot shower every night, with decent water pressure. The breakfast was delicious and filling. I arrived several hours early and was immediately given a room, which was icy cold from the air conditioner. I did try out the on-site restaurant and ordered the Grand Vegetable Delight, which was very tasty. Since I had been backpacking throughout the Caribbean, this hotel was more than adequate for a comfortable stay. It certainly is not as clean or grand as a five star hotel. Save yourself $25 dollars and take bus #98 to the hotel from the airport for only 0.65 cents. The bus stops directly in front of the hotel.
Stayed 3 nights in Dec 2023

2/10 Terrible

Njideka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

jahiem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has nice air conditioning and always smelt really good. However, the shower faucet broke off in the tub and the overhead shower was inoperable. Nice and friendly staff, beautiful scenery and breakfast was top notch!!!
Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel downtown!
Probably the best hotel in downtown Kingston. Full service with a restaurant, cafe and pool bar. There are a day's worth of museums within walking distance, but if you're staying more than one night, you will probably want a car. Parking is available in the hotel's garage for an additional daily fee.
Stayed 1 night in Dec 2023

10/10 Excellent

howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was AMAZING! Great breakfast as well.
Stayed 4 nights in Dec 2023

6/10 Okay

SHAKA A

Liked: Staff & service
The property was ok and not noisy but the bed needs replacement. I fell in a hole on the bed and after investigating the rafters on the bed was all bundled together. I adjusted them and then started to feel the spring in the bed itself.
Stayed 1 night in Dec 2023

6/10 Okay

Warren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
TV did not have signal. Not enough lighting in the room. Hot water took a very long time to come on. Staff not trained in taking restaurant orders or sorting the billing. Breakfast was late when I had to leave for a scheduled flight. Some of this is Jamaica as often staff seemed to be very laid back in terns of being time or attentive. But glad for some AC after being in lots of humidity when more in the outback. Its an OK hotel. Just not up to US standards but it may be the best you can get near the Kingston Airport.
Stayed 1 night in Dec 2023

10/10 Excellent

lincoln

Business traveller
Disliked: Property conditions & facilities
The faucet in the bathroom is falling off
Stayed 1 night in Dec 2023

8/10 Good

Rockelia, St Catherine

Travelled with group
Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
AC worked intermittently. First room was not clean so we were moved. Second room was clean. Beautiful view, complimentary breakfast was ok but American food only. Meats were cold most mornings!
Stayed 5 nights in Dec 2023

10/10 Excellent

Otis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great with the hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Jeness

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Dec 2023

6/10 Okay

Marlon

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Needs serious renovation & maintenance
Stayed 1 night in Nov 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, attentive staff.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Sanja

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind and friendly. Rooms were clean and up to standard. Very close to the airport as well, 8/10 stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

NEVILLE, Highland

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment, budget friendly, moneys worth nice breakfast, great staff .. would recommend to anyone, definitely going back
Stayed 1 night in Nov 2023

4/10 Poor

Kedian

Stayed 1 night in Nov 2023

4/10 Poor

Tracey

Stayed 2 nights in Nov 2023

8/10 Good

Lorna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad. But there’s no telephone in the room and the hot water was lukewarm. Only spent one night.
Stayed 1 night in Nov 2023

6/10 Okay

Murietha

Travelled with family
Liked: Staff & service
Room were okay
Stayed 1 night in Nov 2023

8/10 Good

Murietha

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent weekend
Stayed 2 nights in Oct 2023

6/10 Okay

Patricka

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A very nice quiet place. I would definitely recommend it.
Stayed 2 nights in Oct 2023

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic weekend
Stayed 1 night in Oct 2023

6/10 Okay

Kenarthur

Travelled with partner
The setting of the place is good.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievable staff and food. Room was surprisingly big for the price. One of my favorite vacations ever.
Stayed 5 nights in Apr 2023

6/10 Okay

Nickolar

Stayed 2 nights in Oct 2023

8/10 Good

jakeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Shawnel

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay, with great staff but they had no blender the 4 days 3 nights I spent there, I would have loved a frozen drink to beat the heat.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities