Reception

Reviews of Hawthorn Suites By Wyndham Kingsland I-95/Naval Base Area

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 311 out of 720 reviews" "
Rating 8 - Good. 226 out of 720 reviews" "
Rating 6 - Okay. 96 out of 720 reviews" "
Rating 4 - Poor. 50 out of 720 reviews" "
Rating 2 - Terrible. 37 out of 720 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Donna

Liked: Staff & service, amenities, property conditions & facilities
DD right next to the hotel!! Was good and would stay again. Would recommend it.
Stayed 1 night in Mar 2024
Response from Lola, GM on 26 Mar 2024
Thank you for telling us about your stay. We are glad that you had a great experience with us and we look forward to serving you again.

10/10 Excellent

Jean

Travelled with partner
Nothing to like or dislike. It's an average hotel in a typical "right off the highway" hotel.
Stayed 1 night in Mar 2024
Response from Lola, GM on 26 Mar 2024
Thank you for telling us about your stay. We are glad that you found our location convenient and we look forward to serving you again.

6/10 Okay

Robin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was roomy and clean, however, the entire property is old and needs renovations. Easy fixes like a broken toilet handle and missing toilet paper holder are overlooked. I am not sure how this property got 3 stars. It served its purpose for one night.
Stayed 1 night in Mar 2024
Response from Lola, GM on 25 Mar 2024
Thank you for telling us about your stay. We appreciate your patience as we are under new management. We look forward to better serving you in the future.

10/10 Excellent

Duane, Dundee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay!!!
Stayed 1 night in Mar 2024
Response from Lola, GM on 16 Mar 2024
Thank you for telling us about your stay. We are glad to know you had an exceptional time with us and we look forward to serving you again.

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly people, clean rooms. Good space for the family to stretch out at a reasonable price
Stayed 1 night in Mar 2024
Response from Lola, GM on 14 Mar 2024
Thank you for telling us about your stay. We are happy to hear that our team was friendly and helpful. I am also glad to hear that you and your family enjoyed our clean and comfortable rooms. We look forward to serving you again.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff
Stayed 1 night in Mar 2024
Response from Lola, GM on 10 Mar 2024
Thank you for telling us about your stay. We are glad you had a great experience and we look forward to serving you again.

8/10 Good

Lynn

Stayed 1 night in Feb 2024
Response from Lola, GM on 8 Mar 2024
Thank you for telling us about your stay. We are glad that you enjoyed your time with us and we look forward to welcoming you back again.

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible. We had riches in our room one actually crawled on my husband in the bed… the property look good on the internet but do not look nothing like this in person. We stayed the weekend. Saturday on our way out we ask for a face towel so we can have while we was out at a festival after the front desk guy gave us the towel he came behind trying to figure out what we was about to do with the towel saying he had to document it!!! This place is horrible nobody wants to steal nothing from that place. They worried about a towel and not the place being clean. We drove 7 hrs to stay in a DUMP!!!! NEVER AGAIN WILL I STAY AT THIS PLACE!!!
Stayed 2 nights in Feb 2024
Response from Lola, GM on 15 Feb 2024
Thank you for telling us about your stay. We appreciate the feedback and hope you give us another chance to better serve you.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, amenities
The check-in could have been smoother.
Stayed 1 night in Dec 2023
Response from Lola, GM on 9 Feb 2024
Thank you for telling us about your stay. We look forward to better serving you next time.

4/10 Poor

barry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very easy and convenient from the interstate. However, when you get off the elevator on the second floor, it smells like a cigarette. The refrigerator in my room had leftover almond milk in it, and there was hair in the shower. Just an overall feeling of dirtiness.
Stayed 1 night in Feb 2024
Response from Lola, GM on 2 Feb 2024
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Burned my had in the coffee because lid didn’t fit on coffee, staff watched and didn’t even try and help
Stayed 1 night in Dec 2023
Response from Lola, GM on 2 Feb 2024
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

10/10 Excellent

Kohar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the very spatious rooms and friendly staff. The dining room is lovely for breakfast.
Stayed 1 night in Jan 2024
Response from Lola, GM on 30 Jan 2024
Thank you for telling us about your stay. We are glad that you enjoyed our complimentary breakfast. We look forward to serving you again.

6/10 Okay

Klaus

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Starters. Lobby looked nice and hostess very pleasant. Picked hotel specifically for hot tub and of course it didnt work, low water, full of leaves. Then in room safe didnt work, remote bad, light bulb out. Finally on a few trips diwn to lobby grinding nouse as we stopped. Breakfast ok
Stayed 1 night in Jan 2024
Response from Lola, GM on 25 Jan 2024
Thank you for telling us about your stay. We appreciate the feedback and look forward to better serving you next time.

10/10 Excellent

Yolande, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
everything is good
Stayed 1 night in Jan 2024
Response from Lola, GM on 12 Jan 2024
Thank you for telling us about your stay. We are happy to hear that we met your expectations and we look forward to serving you again.

6/10 Okay

D

Business traveller
I was transferred to two different rooms first the key did not work 2ND no heat or air-conditioning
Stayed 2 nights in Dec 2023
Response from Lola, GM on 9 Jan 2024
Thank you for telling us about your stay. We hope you give us another chance to better serve you.

8/10 Good

Alexander

Travelled with family
The check-in process was unexpectedly lengthy, which was a bit inconvenient after a tiring journey. Additionally, the bathroom cleanliness didn't meet expectations. However, one standout was the breakfast service. It offered a variety of options including sausages, eggs, fish, and fresh fruits.
Stayed 1 night in Jan 2024
Response from Lola, GM on 9 Jan 2024
Thank you for telling us about your stay. We appreciate the feedback and apologize for the delays at check-in. We hope you give us another chance to better serve you.

6/10 Okay

Rupesh

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Lola, GM on 9 Jan 2024
Thank you for telling us about your stay. We look forward to welcoming you back next time you are in Kingsland, GA.

6/10 Okay

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was very large, plenty of places to eat and gas stations. Bathroom was dirty, tub dripped the entire time, but staff was great. They had a good breakfast as well.
Stayed 1 night in Dec 2023
Response from Lola, GM on 2 Feb 2024
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heather checked us in. She was terrible.
Stayed 1 night in Dec 2023
Response from Lola, GM on 6 Jan 2024
Thank you for telling us about your stay. WE look forward to serving you again.

8/10 Good

Jeffrey, Fort Myers

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lola, GM on 6 Jan 2024
Thank you for telling us about your stay. We are glad that you had a great experience with us and we look forward to serving you again.

2/10 Terrible

Kathy

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Lola, GM on 6 Jan 2024
Thank you for telling us about your stay. We look forward to better serving you in the future.

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lola, GM on 26 Dec 2023
Thank you for telling us about your stay. We are pleased that we met your expectations and we look forward to serving you again.

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met expectations. Fan in bathroom did not work. Friendly staff, large, clean rooms.
Stayed 1 night in Dec 2023
Response from Lola, GM on 14 Dec 2023
Thank you for telling us about your stay. We are glad that our team was friendly and helpful. We look forward to serving you again.

8/10 Good

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One bedroom suite was great space. Very clean. Comfortable beds. Lovely staff. Kitchen usable but missing some items. Furniture and decor slightly outdated.
Stayed 1 night in Dec 2023
Response from Lola, GM on 14 Dec 2023
Thank you for telling us about your stay. We are pleased to hear that you found your suite clean and comfortable. We look forward to serving you again.

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Krystal, GM on 19 Dec 2023
Thank you for telling us about your stay. We are pleased that you had a great visit with us and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I'd stay here again
Very friendly and helpful staff, breakfast was pretty good. needed to have some salsa out to put on the scrambled eggs. Lady doing the breakfast was great. Many little things needed attention, i.e. a burned out lightbulb, etc.
Stayed 1 night in Nov 2023
Response from Lola, GM on 28 Nov 2023
Thank you for telling us about your stay. We are glad that you found our team friendly and helpful. We look forward to serving you again.

2/10 Terrible

Gangadhar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, left over food, noisy ac
Stayed 1 night in Nov 2023
Response from Lola, GM on 24 Nov 2023
Thank you for telling us about your stay. We hope to better serve you in the future.

4/10 Poor

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was lovely but the room was disgusting. When we got to the room, there was trash leftover from the last person that stayed there. The rooms definitely need some work, with lots of rusting and peeling on all the walls. The fridge and bathtub weren’t scrubbed down. There was a big yellow stain on the shower curtain. The room had an old musty smell and just didn’t feel clean overall. The breakfast was ok and had a pretty good selection. The lobby was very nice and clean but the room didn’t show the overall hotel justice. There were dead bugs behind the nightstand where I went to charge my phone in the outlet. Luckily it was just an overnight stay to rest but I would not recommend staying here.
Stayed 1 night in Nov 2023
Response from Lola, GM on 24 Nov 2023
Thank you for telling us about your stay. We hope to better serve you in the future.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lola, GM on 24 Nov 2023
Thank you for telling us about your stay. We are glad that you enjoyed your time with us and we look forward to welcoming you again.

6/10 Okay

anna, Myrtle Beach

Travelled with family
Although a little hard to find it is convenient. The lobby and dining area was very nice and the breakfast was great. When checking in and when I booked the room, I booked an accessible room with a roll in shower. When checking in with my walker, I confirmed that the room had a roll in shower which the man at the desk told me yes. I was a little suspicious because the room was not on the first floor as expected, but rather on the second floor. With some difficulty as I was using a walker due to a new knee replacement, We got to our room, got settled and then I went for a shower. Much to my surprise the bathroom had a tub shower. At this point in my stay, it was going to be too difficult to complain or move rooms, so I had to sacrifice a shower both evening and morning. My husband was able to shower but noticed that there was very heavy black mold above the shower head. The bedding was comfortable which was a plus. I did mention all of this to the morning crew to which I received an apology for being put in the wrong type room.
Stayed 1 night in Nov 2023
Response from Lola, GM on 24 Nov 2023
Thank you for telling us about your stay. We hope to better serve you in the future.

4/10 Poor

TAMMY

Stayed 1 night in Nov 2023
Response from Lola, GM on 7 Nov 2023
Thank you for telling us about your stay. We hope to better serve you next time.

2/10 Terrible

Larry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty. Customer service was bad. Front desk worker was rude.
Stayed 1 night in Oct 2023
Response from Lola, GM on 25 Oct 2023
Thank you for telling us about your stay. We hope you give us another chance to better serve you.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lola, GM on 12 Oct 2023
Thank you for telling us about your stay. We are glad that we met your expectations and we look forward to serving you again.

8/10 Good

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the suite. Our first visit the toilet was leaking. Reported when we left. Came back a week later and was given the same room. 126 Toilet was still leaking and worse. Reported it again.
Stayed 3 nights in Oct 2023
Response from Lola, GM on 12 Oct 2023
Thank you for telling us about your stay. We appreciate the feedback and look forward to better serving you next time.

8/10 Good

Melloney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed talking to Lola and her staff. They were very nice and informative. The ladies always greeted you with a smile. The location was nice to be able to drive to so many areas within a 50-mile or less radius.
Stayed 3 nights in Sep 2023
Response from Lola, GM on 12 Oct 2023
Thank you for telling us about your stay. We are so happy that we could make you feel welcomed. We look forward to serving you again.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed a one night stay since we were leaving for a cruise the next morning
Stayed 1 night in Sep 2023
Response from Lola, GM on 7 Oct 2023
Thank you for telling us about your stay. We are glad that we met your expectations and we look forward to welcoming you again.

6/10 Okay

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lola, GM on 31 Oct 2023
Thank you for telling us about your stay. We look forward to better serving you in the future.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place. Nice and clean breakfast area. Stay away from hot tub rooms - not worth the money.
Stayed 2 nights in Sep 2023
Response from Lola, GM on 3 Oct 2023
Thank you for telling us about your stay. We are glad that you enjoyed your room and found our property to be clean and comfortable. We look forward to serving you again.

8/10 Good

Gary R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Lola,GM on 13 Sept 2023
Thank you for telling us about your stay. We are glad that you enjoyed your time with us and we look forward to serving you again.

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from Lola, GM on 24 Sept 2023
Thank you for telling us about your stay. We are glad that you had an exceptional visit and we look forward to serving you again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taking girls back to college
Absolutely great place to stay. The suites are wonderful and the staff is awesome.
Stayed 1 night in Aug 2023
Response from Lola, GM on 5 Sept 2023
Thank you for telling us about your stay. We are glad that our team was friendly and helpful during your visit. We wish the girls a great school year and look forward to serving you again.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were very accommodating and wonderful. One of our family members had an episode and ended up in the ER, the hotel staff continued to check up on us during our stay to see that we had everything we needed. Would recommend this hotel for any stay.
Stayed 3 nights in Aug 2023
Response from Lola, GM on 5 Sept 2023
Thank you for telling us about your stay. We hope your family member is feeling better and we were glad that we could help. We wish you continued health and look forward to serving you again.

10/10 Excellent

Brian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Aug 2023
Response from Lola, GM on 18 Aug 2023
Thank you for telling us about your stay. We are pleased that you had a great experience and we look forward to serving you again.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Suites!
Very nice stay! Shower stall was different but was great, bed very comfortable, quick elevator, TV worked great and the area felt safe! Breakfast was just ok, but we had plenty to eat there! Excellent stay and we will be back!
Stayed 1 night in Aug 2023
Response from Lola, GM on 13 Aug 2023
Thank you for telling us about your stay. We are pleased to hear that you enjoyed your room and breakfast. We look forward to serving you again.

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast Buffet & Room style
Stayed 2 nights in Jul 2023
Response from Lola, GM on 3 Aug 2023
Thank you for telling us about your stay. We are glad to hear that you enjoyed our complimentary breakfast and your room was comfortable. We look forward to welcoming you again.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lola, GM on 31 Jul 2023
Thank you for telling us about your stay. We are pleased that you had an exceptional experience and we look forward to serving you again.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and staff was friendly.
Stayed 2 nights in Jul 2023
Response from Lola, GM on 31 Jul 2023
Thank you for telling us about your stay. We are happy to hear that your room was clean and comfortable. We look forward to serving you again.

10/10 Excellent

anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly happy
Everyone who works there is awesome! I have stayed at just about every place on that highway. This hotel is by far the best and will ALWAYS stay there now.
Stayed 1 night in Jul 2023
Response from Lola, GM on 31 Jul 2023
Thank you for telling us about your stay. We are pleased to hear that our staff was helpful and kind and that you enjoyed your room. We look forward to serving you again.

6/10 Okay

Aimee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lola, GM on 31 Jul 2023
Thank you for telling us about your stay. We look forward to better serving you in the future.

4/10 Poor

Timothy

Liked: Cleanliness
Disliked: Property conditions & facilities
Overall, I was disappointed with this property, especially it’s management. The property seemed scantly staffed, but the people were nice enough. My criticism is strictly with how the place is run. I don’t want to waste too much of my time, but I do feel like it’s my duty to warn other Expedia members. I’ll get right to the point and list what didn’t work over the entirety of my 2 night stay….. No WiFi/internet, hot tub broken, ice maker down. Yeah, not great when you’re trying to work remotely and there’s no internet from Sunday afternoon through Tuesday morning. Other less significant, but still frustrating in room issues included weak air conditioning, larger coffee pot, but only individual coffee packets so I could only make coffee flavored water, shower water pressure horribly weak, soap was so cheap, price list in every room lists cost of extra towels, one tv remote broken, fridge made noise all night, desk chair doesn’t fit under desk so just sits in the middle of the room, etc. it was just one thing after another that just made me not want to give them my business again. Everything was clean and the people were nice so all of my criticism is on management. As a final example, they even went cheapo on the coffee lids at breakfast. They just weren’t meant for those cups, so of course I spilled coffee all over myself.
Stayed 2 nights in Jul 2023
Response from Lola, GM on 17 Jul 2023
Thank you for telling us about your stay. We look forward to better serving you in the future.