Ratings based on 339 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Pennsylvania

Posted 24-Nov-2017
Easy checkin, staff very friendly. Condition of the hotel was ok, dehumidifier running in room was very loud. Pool was nice, if a bit cold. Breakfast was good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2017
Great place to stay on the way to Florida. Definitely will be staying again.
4 out of 5
by A verified traveller

Convenient location

Posted 20-Nov-2017
Pros: Popcorn & fresh baked cookie at check in - friendly staff.
Cons: What's with the big dehumidifier in the center of each room?loud as well..
Location: Applebee's right next door
According to hotel, Expedia choose a handicap room for us. We didn't want that type of room an requested it be changed. We're told that's what happens when you book through a 3rd party vendor. We did , however get the room changed to a regular room.
4 out of 5
Recommended
for Everyone
by A verified traveller

short stay

Posted 04-Oct-2017
Hotel was fine, staff very friendy. starting to show its age but would stay there again
2 out of 5
by A verified traveller from Locust Grove, GA

Some people can just ruin your day

Posted 03-Oct-2017
Cons: Please fire Jenny.
I got this hotel room for me and my kids to stay when we were visiting family in the area. My in-laws live about 15 minutes away. My kids are teenagers and young adults. I dropped them off at the hotel and drove back to spend time with my wife and her parents. When I got back to the house, I saw my daughter had been calling me. The room card had stopped working. I asked her to just tell the front desk. She said "I did. They wouldn't give us another one." I asked her what she meant. "They won't give us a card unless you give permission." Ok, fine. They're being cautious. I send the kids a picture of my driver's license so the staff could clearly see their father was the person listed on the room. Nope, wasn't good enough. So I called back and asked to talk to the desk worker. She said that was fine and would reset their room card. BUT WAIT!!! The supervisor, Jenny, overrode the common sense decision and refused to help my kids get into our room. So I talked to her on the phone, verified my info, the kids (3) showed her pictures of my driver's license texted from a contact called "Dad" and this woman still refused to help us. I had to drive all the way back to the hotel to get them to reset the card. Unbelievably poor customer service. Oh, did I mention I'm white and my kids are mixed? Is she prejudiced? Or just an unhappy, difficult and spiteful person? You be the judge. To make matters worse, when we checked out I asked to have the owner call me. Never heard from him.
Comment from Hotel Management
08-Oct-2017 by Customer Care, Hotel Management
Thank you for taking the time to reach out to us. We apologize that you were not pleased with your stay due to the condition of your key card and the service you received from our staff at that time. This is certainly not the kind of experience we would like you to have. Our team is working hard to make sure that our guests are comfortable and are receiving our best service. Your feedback is greatly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
3 out of 5
by A verified traveller from Kingsland, GA

Posted 29-Sep-2017
Staff very friendly. Accommodations are not what we recall equating to a Country Inn and Suites. There was a hole in the floor that was covered by carpet, window broken in the hallway that a bird got thru and my husband got to go out and he closed up the window. Just not what we are used to for this hotel, but the staff was very friendly!
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to exit

Posted 17-Sep-2017
Second time staying here. Like the location-easy to get to off of I 95. Located near restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Sep-2017
Excellent service and very prompt and courteous room was excellent bed comfortable booked online cheaper that I could get at the hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from pa

On way to Disney

Posted 02-Sep-2017
Nice, safe, quiet location. Staff are pleasant. Breakfast is great. Close to many restaurants.
3 out of 5
by A verified traveller

Posted 29-Aug-2017
Paint was chipping off door and when we entered the room a humidifier was on and I noticed a smell. The bed was very comfortable so I slept with the covers over my head so I didn't have to smell the odor.