Terrace/patio

Reviews of Carlton George Hotel

4 out of 5
Carlton George Hotel
44 West George Street, Glasgow, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1014 reviews" "
Rating 8 - Good. 228 out of 1014 reviews" "
Rating 6 - Okay. 68 out of 1014 reviews" "
Rating 4 - Poor. 14 out of 1014 reviews" "
Rating 2 - Terrible. 11 out of 1014 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Salah

Travelled with family
Liked: Staff & service
Old hotel & nice location
Stayed 2 nights in Feb 2024
Response from CGH Team on 26 Mar 2024
Hi Salah, thank you for taking the time to share your feedback about your recent stay with us. We hope to see you back in the future.

10/10 Excellent

Anthea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Close to train, bus stations and shopping so very convenient for travelers. We had the Scottish breakfast in the restaurant which was delicious and substantial. Very friendly staff. Highly recommend!
Stayed 1 night in Mar 2024
Response from CGH Team on 18 Mar 2024
Hi Anthea, thank you for taking the time to share your recent experience with us, we are thrilled to hear you had a great stay with us. We are happy you enjoyed your breakfast, we hope to welcome you back in the future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every respect
Stayed 4 nights in Mar 2024
Response from CGH Team on 18 Mar 2024
Hi Deborah, thank you for your kind words, we appreciate hearing from you and are glad you had a great stay with us. We look forward to welcoming you back once again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to say if you are visiting Glasgow. Close to stop 1 on the hop on hop off bus tour and Queen Street station for the trains. Friendly staff and easy to walk to restaurants and shopping from it.
Stayed 1 night in Mar 2024
Response from CGH Team on 11 Mar 2024
Hi Jessica, thank you for leaving a 5/5 review, we are pleased to hear you enjoyed the location and got to explore Glasgow from our front door. We will hopefully see you back at the Carlton George in the future.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with spacious room in excellent location. Very nice and helpful staff. Would recommend!
Stayed 1 night in Feb 2024
Response from CGH Team on 26 Feb 2024
Hi Amanda, thank you for sharing your recent experience with us, we appreciate hearing from you. We are glad you had a good stay and we look forward to welcoming you back in the future.

10/10 Excellent

Ronald

Travelled with partner
Excellent location being very close to bus and rail station along with all the shops and bars.
Stayed 1 night in Feb 2024
Response from CGH Team on 26 Feb 2024
Hi Ronald, thank you for a 5/5 review, we appreciate it. We agree that being so close to public transport makes it so much easier to get around. We are happy to hear you had a good stay and hope to see you back in the future.

8/10 Good

joseph

Stayed 1 night in Jan 2024
Response from CGH Team on 20 Mar 2024
Hi joseph, thank you for taking the time to leave us a review, we are thrilled to hear you had a great stay and look forward to welcoming you back once again.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Reception , excellent and Patrick was extremely helpful. The free bar in your room , always refilled a nice touch. Would stay at this hotel again.
Stayed 3 nights in Jan 2024
Response from CGH team on 29 Jan 2024
Hi Mark, thank you for taking the time to leave such lovely feedback. We are pleased you had a lovely stay and we look forward to welcoming you back in the future.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear Linda, thank you for leaving a 5/5 review, we are pleased to hear you had an enjoyable stay and we hope to welcome you back to the hotel in the future.

10/10 Excellent

Frank

Excellent location, spacious room, complementary minibar is a highlight. Funnily enough, they remembered to refill the consumed alcohol but forgot about the still and sparkling water
Stayed 2 nights in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear Frank, thank you for taking the time to share your feedback, we appreciate hearing from you. We are pleased to hear you enjoyed the room and our complimentary in-room minibar. We would like to apologise that the water was missed and hope you were able to ask for some more. We hope you would come back and stay with us in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from CGH team on 2 Feb 2024
Hi Elizabeth, thank you for leaving us a 5-star review, we are glad to hear you had a lovely stay and we look forward to your next stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class hotel. Could not have been better for me. Excellent staff, breakfast, location and also beautiful. BUT PLEASE ONLY USE MY FIRST NAME. NOT MY SURNAME.
Stayed 1 night in Jan 2024
Response from CGH Team on 15 Jan 2024
Dear John, thank you for leaving a lovely 5/5 review, we are pleased to hear you had a great stay with us and got to enjoy our central location. We look forward to your next stay with us.

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room a little small and dark. Breakfast ok, lack of gluten free sausages though. Please consider these as there are so many options available now.
Stayed 1 night in Dec 2023
Response from CGH team on 25 Jan 2024
Hi Michelle, thank you for taking the time to share your feedback with us, we appreciate hearing from you. I have passed this feedback along as we understand how important having options for everyone is. We hope to see you again soon.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Glasgow City centre great option plus mini bar and fridge is a great edition
Stayed 2 nights in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Martin, thank you for taking the time to share your feedback about your recent experience with us. We are glad you had a great stay and got to enjoy the in-room complimentary mini bar. We look forward to welcoming you back.

8/10 Good

Victoria

Stayed 1 night in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Victoria, thank you for leaving us a review, we appreciate hearing from you. We are glad you had a good stay and look forward to welcoming you back.

8/10 Good

Charlie

Liked: Cleanliness, staff & service, room comfort
Great hotel but could be even better
Hotel is perfectly located but is a wee bit dated in decor Free minibar was good to have although one of the decanters (vodka) was empty on arrival Comfortable big room with slippers and dressing gown…(only 1 in the room!) It’s these wee missing details that dropped my rating down a point but on the whole very friendly staff
Stayed 1 night in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Charlie, thank you for taking the time to share your recent experience with us, we appreciate hearing from you. We have passed your feedback along to our team and hope we can improve on this for your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless central one of the best hotels in Glasgow
Stayed 3 nights in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear John, thank you for taking the time to leave a 10/10 review, we appreciate hearing from you. We look forward to welcoming you back on your next visit, thank you for choosing us.

10/10 Excellent

Lynzi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, central location & nice staff
Stayed 1 night in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Lynzi, thank you for taking the time to leave such a wonderful review, we are thrilled to hear that you enjoyed your experience with us. We look forward to your next stay.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from CGH Team on 2 Jan 2024
Dear Gina, thank you for leaving a 10/10 review, we are glad you had a good stay with us and look forward to welcoming you back.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CGH team on 7 Feb 2024
Hi Scott, thank you for leaving a 5/5 review, we are happy to hear you had an enjoyable stay and we look forward to welcoming you back.

10/10 Excellent

Mary

Stayed 2 nights in Dec 2023
Response from CGH Team on 21 Dec 2023
Dear Mary, thank you for leaving us a 10/10 review, we appreciate hearing from you. We are glad you enjoyed your stay and hope to welcome you back soon.

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was fine. Heat in the rooms were unbearable. No opening windows for fresh air and given a fan but didn’t make a difference at all. Stayed two nights and didn’t sleep much with how stifling the room was. Spoilt our experience
Stayed 2 nights in Dec 2023
Response from CGH Team on 21 Dec 2023
Dear michelle, thank you for taking the time to share your experience, we appreciate hearing from you and take this feedback on board. We want to apologise again, for how the fan did not help how warm you felt. We have passed this on to maintenance to amend this. We do hope you would come back and give the hotel another chance in the future.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CGH Team on 19 Dec 2023
Dear Catherine, thank you for leaving a 5/5 review we appreciate hearing from you. We are glad you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CGH Team on 19 Dec 2023
Thank you for leaving a 10/10 review, we appreciate hearing from you and hope you come back and visit us again.

6/10 Okay

sheila

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from CGH Team on 19 Dec 2023
Dear Shelia, thank you for taking the time to leave a review, we hope you had an enjoyable stay and come back and visit us the next time you are in Glasgow.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CGH Team on 15 Dec 2023
Dear Thomas, thank you for the 10/10 review, we appreciate it. We are happy to hear you had a good stay with us and we hope you come back sometime soon.

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time out
Lovely central hotel with very welcoming and helpful staff, second year stay for christmas break will be back. nice clean rooms and straight off the street with lift to all floors
Stayed 1 night in Dec 2023
Response from CGH Team on 15 Dec 2023
Dear T, thank you for taking the time to leave a 10/10 review, we appreciate hearing from you. We are glad you had a great stay and enjoy coming for your Christmas stay with us. We look forward to your next stay.

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay is always good, but this time the bed wasn’t so comfortable.For some reason we were given a disabled room which was just as lovely as the other rooms that we’ve stayed in except I think the mattress was different and it didn’t suit me. Other wise our 3 days at the Carlton were very good. We are in our70’s and all we ask is a comfortable bed.
Stayed 3 nights in Nov 2023
Response from CGH Team on 5 Dec 2023
Dear Sandra, thank you for leaving your feedback, we appreciate hearing from you. We will take this on board and look forward to welcoming you both back soon.

10/10 Excellent

Greig

Stayed 1 night in Dec 2023
Response from CGH Team on 5 Dec 2023
Dear Greig, thank you for taking the time to leave a 10/10 review, we appreciate hearing from you. We are pleased you had a lovely stay and look forward to welcoming you back.

10/10 Excellent

Maryann

Stayed 2 nights in Nov 2023
Response from CGH Team on 5 Dec 2023
Dear Maryann, thank you for leaving a 10/10 review, we are thrilled you had a lovely stay with us and we look forward to your next visit.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area close to all amenities
Stayed 1 night in Nov 2023
Response from CGH Team on 30 Nov 2023
Dear Janet, thank you for leaving a 5/5 review, we appreciate it. We are glad you had a great stay and we look forward to welcoming you back.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Staff are all very friendly and helpful. We enjoyed the location right in the middle of everything!
Stayed 1 night in Nov 2023
Response from CGH Team on 30 Nov 2023
Dear Leanne, thank you for leaving such a lovely review, we appreciate hearing from you. We are thrilled you enjoyed your time at the Carlton George and we hope you come back and stay with us in the future.

8/10 Good

Nicolette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly, clean and all round good
The staff were great. The reception and housekeeping staff were very friendly and helpful. The hotel is in a great location. The rooms were spacious and clean. And the executive Lounge came in handy. Overall a good stay. The only issue I had was the restaurant was closed on my last evening due ill staff and I was looking forward to a meal on the 7th floor.
Stayed 2 nights in Nov 2023
Response from CGH Team on 23 Nov 2023
Dear Nicolette, thank you for taking the time to share your recent experience with us, we appreciate hearing from you. We are pleased you had a good overall stay and got to enjoy the executive lounge space to relax. Unfortunately on this occasion, we had to close the restaurant however we hope you get the opportunity to dine with us again if you choose to come and stay with us on your next visit to Glasgow.

10/10 Excellent

Pauline

Stayed 1 night in Nov 2023
Response from CGH Team on 22 Nov 2023
Dear Pauline, thank you for leaving us a 10/10 review, we appreciate hearing from you. We are thrilled you had a lovely stay and we look forward to welcoming you back in the future.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from CGH Team on 21 Nov 2023
Dear Martin, thank you for sharing your feedback, we are glad you enjoyed your stay and we hope to welcome you back in the future.

10/10 Excellent

Todd

Excellent hotel stay
The Carlton, George is a comfortable hotel in an excellent location located next to train stations, shopping, and restaurants. The hotel was clean, the staff were friendly, and the food was excellent. Additionally, the staff went out of their way to correct an inadvertent charge for breakfast and quickly refund the overcharge to my credit card. We will stay there again when in Glasgow.
Stayed 2 nights in Nov 2023
Response from CGH Team on 17 Nov 2023
Dear Todd, thank you for taking the time to leave us an excellent review, we appreciate it hearing your feedback. We are thrilled you had a great stay and enjoyed the food and we would like to apologise again for the mix up. We look forward to welcoming you back to Glasgow soon.

6/10 Okay

Madelyne

Liked: Cleanliness
Disliked: Room comfort
So-so. Not bad certainly, but not great.
We didn't make it to the bar, which I understand is the hotel's highlight. The room was a bit cramped but the bathroom was a good size. It was clean and tidy but there were things that needed refilling that had obviously been ignored. The base of the bed was comfortable but there was a weird gap between that and the headboard, which was fixed to the wall, that meant you couldn't really sit up in bed. The pillows were awful. We loved the complementary mini-bar, which included decanters of spirits and lovely tumblers in which to drink them (not that either of us drink spirits other than in cocktails!). The hotel is in a good location for the city centre and since we were facing away from the street, it was quiet for us. All in all, so-so. I wouldn't choose to stay here again but at the same time, I'd be happy to if that was the only option. It's a good choice if you're not planning on spending much time in your room.
Stayed 1 night in Nov 2023
Response from CGH Team on 13 Nov 2023
Dear Madelyne, thank you for sharing your feedback, we appreciate hearing from you. We want to apologise that your stay did not meet your expectations on this occasion and your feedback has been passed along. We are glad you got to enjoy the location and got to enjoy the complimentary in-room minibar. We do hope you would consider giving us another chance and stay with us in the future.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minibar Utopia!!
The room was very spacious and hotel staff were friendly. The Bed was very comfortable. The location is fantastic for central Glasgow. Breakfast was good with a wide choice but the real surprise was the free minibar!
Stayed 1 night in Nov 2023
Response from CGH Team on 13 Nov 2023
Dear Steve, thank you for sharing your lovely feedback, we are pleased you had a great stay with us and enjoyed the comfortable beds. We are happy you found there to be lots of choice for breakfast and we look forward to welcoming you back in the future.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Really good review
I would definitely come back to this hotel it was amazing and the experience was very friendly
Stayed 2 nights in Nov 2023
Response from CGH Team on 13 Nov 2023
Dear Caitlin, thank you for sharing such positive feedback, we are pleased you had a great stay. We are happy to hear you would definitely come back and visit us, we look forward to your next trip.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, ideal for a weekend visit
Perfectly located near George Square, easy to find, friendly staff and in really nice condition. Decor is maybe a little bit cliché Scottish but not over the top. Rooms well appointed with all the things you really need. My only criticism is that the lift was a little bit slow however the stairs work fine for those that can be bothered. 😀 I’ll definitely consider using it again next time I’m in Glasgow.
Stayed 1 night in Nov 2023
Response from CGH Team on 13 Nov 2023
Dear Colin, thank you for leaving us a 10/10 review, we appreciate hearing from you. We are thrilled you had a great weekend trip to Glasgow and found us easy to find. We look forward to your next visit.

10/10 Excellent

Therese, Park Ridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic hotel in a central location. Walkable to train and bus stations, restaurants and shopping.
Stayed 3 nights in Nov 2023
Response from CGH Team on 9 Nov 2023
Dear Therese, thank you for leaving such a lovely review, we are happy to hear you got to explore Glasgow and could do everything you wanted within walking distance. We hope you come back and stay with us on your next trip to Glasgow.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CGH Team on 9 Nov 2023
Dear James, thank you for leaving us a great review, we are glad you had a great stay and we look forward to welcoming you back again.

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and use of executive lounge, my second visit in seven months.
Stayed 3 nights in Nov 2023
Response from CGH Team on 9 Nov 2023
Dear Martina, thank you for sharing your wonderful feedback, we are pleased to hear you had great service and enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CGH Team on 9 Nov 2023
Dear Sean, thank you for taking the time to leave a 10/10 review, we appreciate hearing from you and are glad you had a good stay with us. We hope to welcome you back sometime soon.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, and the bed was comfortable! The hotel had a great location, right downtown near the train and subway station. The staff was very helpful as well with suggestions on what to see in the city!
Stayed 2 nights in Oct 2023
Response from CGH Team on 2 Nov 2023
Dear Chelsea, thank you for leaving a great review, we are pleased to hear you had a lovely stay with us and are glad you found the bed really comfortable. We look forward to welcoming you back on your next trip to Glasgow.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from CGH Team on 1 Nov 2023
Thank you for leaving a great 10/10 review, we are glad you enjoyed and hope you visit us again soon.

8/10 Good

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of the hotel and all the staff was very nice.
Stayed 4 nights in Oct 2023
Response from CGH Team on 31 Oct 2023
Dear Marisol, thank you for taking the time to leave us a lovely review we are pleased you enjoyed how central we are to everything. We hope to welcome you back in the future.

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - wouldn’t hesitate to stay here again
Great location. Close to Buchanan Street and great shopping and restaurants. Our room, with a king size bed was comfortable and was very clean. The bathroom had a heated towel rack and a great shower. The top floor had a restaurant called Windows, great view and breakfast had a good selection. I would definitely stay here again and wouldn’t hesitate to recommend it.
Stayed 3 nights in Oct 2023
Response from CGH Team on 30 Oct 2023
Dear Judith, thank you for leaving such a lovely review, we appreciate hearing from you and are happy you had a comfortable night's stay and enjoyed your breakfast. We hope to see you again sometime soon.

8/10 Good

David

Stayed 1 night in Oct 2023
Response from CGH Team on 30 Oct 2023
Dear David, thank you for taking the time to leave us a review, we hope you had a lovely stay and choose to stay with us again.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Entirely satisfied for my short stay
Stayed 1 night in Oct 2023
Response from CGH Team on 30 Oct 2023
Dear Nicholas, thank you for leaving a 5/5 review we are pleased to hear you had a good stay with us and we hope you will come back and stay in the future.