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Reviews of Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 219 out of 376 reviews" "
Rating 8 - Good. 85 out of 376 reviews" "
Rating 6 - Okay. 35 out of 376 reviews" "
Rating 4 - Poor. 25 out of 376 reviews" "
Rating 2 - Terrible. 12 out of 376 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beshon

Liked: Amenities
Very nice customer service
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Beshon, it's truly wonderful to learn you appreciated the excellent customer service during your stay at Holiday Inn Express & Suites Killeen - Fort Hood Area. Our team members continuously aim to provide remarkable experiences, and your feedback fuels these efforts. Thank you for sharing, and we look forward to welcoming you back in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Thank you for the wonderful rating, Eric!It's fantastic you enjoyed your time at Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very polite, friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Debra, it's wonderful to learn that you had an enjoyable experience with the Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel. Your compliments regarding our courteous and helpful team members are greatly appreciated. We hope to host you again in the future.

10/10 Excellent

Lusene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it & recommend!
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Lusene, it's delightful to hear you enjoyed your stay at Holiday Inn Express & Suites Killeen - Fort Hood Area. Your recommendation truly means a lot to us. We hope to welcome you back in the near future.

6/10 Okay

Veronica

Travelled with family and small children
Liked: Staff & service, amenities
The hotel is not kept up outside is falling apart, towel racks rusty, furniture peeling, lamp did not work.
Stayed 4 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Veronica, it's regrettable to learn about your recent experience. It's disheartening to hear that the upkeep of the property did not meet your expectations, and that certain amenities in your room, including the lighting, were not up to standard. We constantly strive for improvement and we appreciate this feedback as it assists us in identifying the areas where steps can be taken to enhance our guest's experience. Rest assured, your concerns will be addressed promptly.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful,quiet and clean place to stay
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Brenda, we're elated to hear about your pleasing experience at Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel. It's thrilling that our helpful team members and tranquil environment contributed to your enjoyable stay. We sincerely appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rm 124 toilet paper holder is half off the wall. Kids running and jumping on the room above us. Those are the two negative. Everything else was positive
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Sheryl, it's great to hear that you had a largely positive experience at Holiday Inn Express & Suites Killeen - Fort Hood Area. We regret any inconveniences you encountered with the toilet paper holder and any noise disruptions during your stay. Rest assured these will be addressed. We're elated the rest of your visit was enjoyable and we hope to welcome you back soon for an even better experience!

10/10 Excellent

Robin

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for the 5/5 rating, Robin!It's excellent you enjoyed your time at Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

THOMAS M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. The only issue I had was I first went to the wrong one but was told it was a common thing cause they are a block from each other. The front desk staff was amazing and very friendly. I will be staying here again when I go back
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Thomas M, thank you for your glowing review regarding your recent stay at the Holiday Inn Express & Suites Killeen - Fort Hood Area. We're pleased to hear that you appreciated our property and our exceptional front desk team members. We understand the misdirection and will make sure that the proper steps will be taken to prevent future confusions. We're looking forward to welcoming you back when you return to the area.

6/10 Okay

Verified traveller

Liked: Staff & service
Over all stay in room
Shower and tube mix didn't like and water in shower 80% hot, breakfast rate 1 to 10 about 6, Bed was good but pillow was to soft.
Stayed 3 nights in Jan 2024
Response from Customer Service on 8 Jan 2024
We're sorry to hear about the problems you encountered with the bathroom facilities and breakfast. Our aim is to satisfy every guest's needs, and we regret that we fell short in some aspects during your stay. We appreciate your comments regarding the bedding comfort, yet we are sorry to hear the pillow didn't meet your preference. We will consider your feedback for future improvements. Your input is valuable and will aid in enhancing our guest experience moving forward.

10/10 Excellent

Jer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was better than expected. We booked a suit room. However upon check in, we were informed that they did not have a suit available, and offered us two double-queen rooms instead for the same price we paid. Which we were fine with it, since it had enough bed for our family of five. The front desk lady that checked us in was very professional, courteous, and very accommodating. This was our first time staying at Holiday Inn and will give them another visit next time we’re in Killeen to visit our military child.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Jer, it's wonderful to know your stay at Holiday Inn Express & Suites Killeen - Fort Hood Area exceeded your expectations. It's heartwarming to hear that our room accommodations and pricing worked out well for your family's needs. We’re thrilled that our front desk team member's professionalism and warm hospitality left a positive impression on you. Look forward to welcoming you back when you are in Killeen to visit your military child.

6/10 Okay

Drusilla

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overnight stay
The staff and breakfast all great. However the bed skirts in my room were torn and fall from the bed. The curtains wouldn’t close either. The sitting chair in the room was dirty/stained. I would still stay anyway since I really only used it to sleep.
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
Drusilla, it's gratifying to hear that you appreciated our breakfast options and team members in your review. We regret to learn, though, that some aspects of the room didn't meet your expectations for cleanliness and maintenance. Rest assured, your feedback is invaluable in helping us improve our guest experience. Despite these minor inconveniences, we're pleased to know you'd choose to stay with us again, and we at Holiday Inn Express & Suites Killeen - Fort Hood Area eagerly await that opportunity.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Thanks for the great rating, Joanna!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel soon, we'd love to have you back!

8/10 Good

clair

Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
Thank you for the 4-star rating, Clair!It's great your time at Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Dec 2023
Norma, we wholeheartedly appreciate your positive remarks for Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel. It's wonderful you consider us as a great choice for accommodation. We aim to continue to exceed your expectations in the future. Thank you for choosing us, and hope to welcome you back soon!

4/10 Poor

joseph

Travelled with family
We had Bed Bugs
Stayed 3 nights in Dec 2023
Response from General Manager on 6 Dec 2023
We truly apologize for t he finding of bugs on the 3rd day of your stay. We were more than happy to compensate for that day as you should see the reverse charges by now. We are truly working on that issue and hope that it doesn't effect your next stay with us. Have a great1

8/10 Good

Darrell

Stayed 1 night in Nov 2023
Response from Customer Service on 18 Dec 2023
Darrell, it's great to see your positive rating for Holiday Inn Express & Suites Killeen - Fort Hood Area. We sincerely appreciate it and look forward to welcoming you back in the future.

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and quiet!! Awesome bed!
Stayed 2 nights in Nov 2023
Response from Customer Service on 2 Dec 2023
Janelle, thank you for sharing your positive experience at Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel. We're pleased to hear that our emphasis on cleanliness and peace delighted you. It's also great to know our comfortable bed added to a restful stay. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Bed was very comfortable
Stayed 3 nights in Nov 2023
Response from Customer Service on 2 Dec 2023
Deborah, thank you for sharing your positive stay at the Holiday Inn Express & Suites Killeen - Fort Hood Area. We're delighted to know our delicious breakfast exceeded your expectations and you found our beds to be exceptionally cozy. We appreciate your feedback and look forward to hosting you again in the future.

10/10 Excellent

Myles, Round Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, check in was quick and easy. Room was clean. A/C could’ve been better but overall they stay was great
Response from Customer Service on 2 Dec 2023
Myles, it's great to hear that you enjoyed your stay at Holiday Inn Express & Suites Killeen - Fort Hood Area. We're pleased that you found our check-in process efficient and the room met your cleanliness standards. We also note and appreciate your feedback on the air conditioning and will certainly take this into consideration. Looking forward to welcoming you back for another pleasant stay.

10/10 Excellent

Rodney

Stayed 1 night in Oct 2023
Response from Customer Service on 2 Dec 2023
Rodney, it's wonderful to know that you had a great experience at the Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel. We appreciate your top rating. Please visit us again soon, we're looking forward to welcoming you back.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room Stay
Room reserved room assigned wasn’t the same Odor of cleaning products of cigarette smoke uncomfortable bed One morning it was not cleaned The only decent thing was the afternoon/evening desk staff She was very accommodating and attentive
Stayed 4 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quite
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Sarah

Stayed 2 nights in Sep 2023

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Richard J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Jimmely

Travelled with family
Liked: Amenities
Staff very polite and helpful. Room was spacious for 3 people. Everything was very clean and breakfast was delicious!
Stayed 2 nights in Jul 2023

8/10 Good

Anneliese, Junction City

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff they remember my family and I from last year plus our new addition they’re just wonderful people super nice and family friendly
Stayed 3 nights in Jun 2023

10/10 Excellent

rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4th July family visit
Stay was comfortable ...
Stayed 1 night in Jun 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 3 nights in Jun 2023

10/10 Excellent

Antie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very nice
Stayed 1 night in Jun 2023

6/10 Okay

Mark

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Thin walls. Lots of noise.
Stayed 1 night in Jun 2023

6/10 Okay

Sam

Business traveller
Liked: Staff & service
The room had an odor that seemed to permeate throughout the hotel. There were a lot of things 'repaired' with tape and the room we stayed in, although fairly comfortable had a lamp that wasn't plugged in that would have been useful to use, a bathroom without all the lights working, towels that were wet before we entered the room or used them and a breakfast that consisted of fake eggs, no fruit (although advertised) and other breakfast items missing.
Stayed 3 nights in Jun 2023

6/10 Okay

Traci

Liked: Cleanliness
Room had a very stale smell, shower soap pump was broken, very limited breakfast selection.
Stayed 1 night in May 2023

10/10 Excellent

Lucille

Stayed 1 night in May 2023
Response from General Manager on 16 May 2023
Thank you for high rating, hope to see you again!

8/10 Good

Reid

Stayed 1 night in May 2023

10/10 Excellent

Reid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Adrienne

Stayed 1 night in Apr 2023
Response from General Manager on 16 May 2023
I apologize for the experience you encountered, I hope you choose to stay again so we can show you a better experience!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location lots of restaurants
Stayed 1 night in Mar 2023
Response from General Manager on 16 May 2023
Glad you enjoyed your stay! Hope to see you again.

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, beds are comfy and rooms are clean. Staff is helpful and nice. Will definitely stay here again!
Stayed 1 night in Mar 2023
Response from General Manager on 16 May 2023
Happy to hear you had a great stay!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great stay excellent people
Stayed 2 nights in Mar 2023

10/10 Excellent

Noe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Feb 2023

8/10 Good

Dayana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first time booking a hotel and I got it right which let's me know this site is senior friendly. Thanks for making it simple. My check in was very simple and easy.
Stayed 1 night in Jan 2023

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is maintained. Front desk person(Shannon) was very helpful and pleasant. Please offer your patrons an Herbal Tea selection, as well as Herbal/Decaffeinated Tea. The dining room had a sign for pancakes, but I saw only pkgs of syrup. The dining/kitchen attendant was very hospitable.
Stayed 1 night in Jan 2023

4/10 Poor

jose

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very old and worned room furniture. Ckeanliness was fair at best.
Stayed 1 night in Jan 2023

8/10 Good

GRINNETTE

Response from Customer Service on 2 Dec 2023
Grinnette, thank you for choosing Holiday Inn Express & Suites Killeen - Fort Hood Area, an IHG Hotel for your stay. We're delighted to see your positive rating. It's our hope that your time with us was enjoyable and met your expectations. We invite you to stay with us again in the future.