- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
The Gleneagle is a vast property with multiple buildings, staff were deplorable when it came to offering clear directions when it came from navigating from the front desk to the apartment we stayed in. On four separate occasions upon our enquiries for directions or assistance we told "its over there" and no help was offered to the elderly lady in our group to aide with her baggage or difficulty walking. The property is well looked after but the staff are out of touch as they encounter a barrage of customers they will never likely see again. Service in the upstairs restaurant was atrocious, had to wait a very long time to be seated when directly in front of us there were 6 empty tables. Staff were abrupt in their responses and the food sadly was bland in taste.