Front of property – evening/night

Reviews of Raziotel Kyiv

2 out of 5
Raziotel Kyiv
Kharkivs'ke Highway 177/1, Kyiv

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 277 reviews" "
Rating 8 - Good. 101 out of 277 reviews" "
Rating 6 - Okay. 14 out of 277 reviews" "
Rating 4 - Poor. 6 out of 277 reviews" "
Rating 2 - Terrible. 1 out of 277 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is consistent. Simple, clean, and acceptable. If you are looking for a four star, this is not the one.
Stayed 1 night in Oct 2020

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
DNS
The room was clean. The bed could be improved. Staff was friendly and accommodating
Stayed 2 nights in Jan 2020
Response from administrator Yuliya on 20 Feb 2020
Good morning! Thank You for Your feedback! We'll be glad to welcome You again!

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway, store, staff was always helpful, good breakfast.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel for the money. A breakfast buffet was included in the price in addition to a transfer to and from the airport which made things much easier. The hotel itself is a modern business style hotel which has everything you need for a short break. It's also worth mentioning that the hotel was immaculately clean throughout. In addition, special thanks must go to Anna on reception who ensured my transfer found me upon arrival at the airport when I struggled to locate them. She rang me multiple times to keep me informed and to assist me in finding my driver who ultimately met me in person at the terminal. The service delivered here was above and beyond what was expected so many thanks!
Stayed 4 nights in Oct 2019

8/10 Good

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Yuliya on 1 Nov 2019
Good morning! We'll be glad to welcome You again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like service, friendly staff. Excellent room condition, clean and nice.
Stayed 6 nights in Oct 2019
Response from Yuliya on 28 Oct 2019
Good morning! Thank You for Your kind words. We're always glad to welcome You again!

4/10 Poor

Pavlo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Third time's not a charm :-(
This was my third time at this hotel. Stayed here in 2017, 2018, and 2019. In 2019 the price went up almost by 50%, but what is most disappointing is that it turns out that I no longer qualify for free airport transfer, because according to front-desk "you booked with discount, so you have to pay for the transfer". So I ended up paying an extra 38% and without any receipts! The hotel clearly penalizes you for using Hotels.com booking instead of direct reservation on their website. Even looking up a reservation that is made through Hotels.com has been a challenge at this hotel: it always takes a lot of time for some reason. During previous years there was a decent spacious vehicle branded with Raziotel logo, etc. This time it was a tiny unmarked car which could not even fit 2 suitcases. Moreover, to keep the trunk open when loading a suitcase the driver literally used a stick made from a tree branch. The second suitcase had to travel on the back seat. Air conditioning was centrally switched into heating mode. Temperature in the room was 27C / 80F and the only way to bring it down was to open a window which brought in weird sewage smell and car exhaust from the highway, not to mention the noise. This used to be a great place. Very sad to see how it turned into some shady operation (or is it strange to expect a receipt or an invoice at the end of the stay?) and how badly the service has degraded in just one year. Perhaps time to look for another place close to the airport...
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, very helpful, all spoke good english too Downstairs cafe was cheep and cheerful, 3 pieces of fetta cheese in my greek salad! The main downside is my own fault really, in that its the wrong side of the river, so abit out of the way Is a metro 5 minutes away, but just a bit of a bind
Stayed 4 nights in Oct 2019
Response from Yuliya on 17 Oct 2019
Goof afternoon! Thank You for Your feedback and for choosing our hotel! Hope to welcome You again in our hotel!

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Sleeping with raw sewage
This is my fourth time at the Raziotel. The prior three times were great. However, the hotel controls the AC in all the rooms. It was a bit warmer than normal and when I tried to turn the air conditioning on in my room it only blew hot air. I told the front desk this and they advised me that the system had been switched over to heat for the winter. She advised me to open my window. Sure thing. Except for some reason around the hotel is the horrible smell of raw sewage. So sleeping with the window open let you feel like you were in a 1-star hotel. I do not plan on staying here again. Sad, because it was a good hotel.
Stayed 2 nights in Sep 2019
Response from Yuliya on 9 Oct 2019
Good morning! Thank You for choosing our hotel and for Your feedback. I'm sorry for all the inconvenience you experienced. For a pity we have this smell outside from time to time. Still, I hope that You will give us an opportunity to better serve you in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Sep 2019
Response from Yuliya on 4 Oct 2019
Good morning! Thank You for Your feedback. Hope Your next stay will be better. Have a nice day!

10/10 Excellent

Angelika, Dominica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent airport transfer, friendly staff, good restaurant
Stayed 1 night in Sep 2019
Response from Maria on 7 Sept 2019
Good afternoon! Thank you for your response and for choosing our hotel. We hope to see you again! Best regards, Administrator Maria

10/10 Excellent

Angie, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel for Borispol airport travelers. Very clean, professional, comfortable. Stayed here many times.
Stayed 1 night in Aug 2019
Response from Yuliya on 4 Sept 2019
Good morning! Thanks for staying with us. We appreciate your feedback! We're looking forward to welcome you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Yuliya on 30 Aug 2019
Good morning! Thanks for staying with us. We appreciate your feedback! And looking forward to seeing you again!

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from Yuliya on 20 Aug 2019
Good morning! Thanks for staying with us. We appreciate your feedback! Could You be so kind to contact the reception and tell us Your disappointings. That would really help us to improve our service. Thank You!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Yuliya on 19 Aug 2019
Good morning! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Good place very comfortable!!! We was very happy, not to far from center.
Stayed 2 nights in Aug 2019
Response from Maria on 9 Aug 2019
Good afternoon! We are glad to hear that you like our hotel. Hope to see you again! Best regards, Administrator Maria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean, simple, easy airport access, inexpensive. Highly recommended. Free airport shuttle.
Stayed 1 night in Jul 2019
Response from Yuliya on 23 Jul 2019
Good morning! Thanks for staying with us. We appreciate Your feedback! Hope to welcome You again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location - Very convenient to airport and Metro and nearby markets.
Stayed 6 nights in Jul 2019
Response from Yuliya on 15 Jul 2019
Good morning! Thank You for Your feedback and for choosing our hotel! We're pleased that You enjoyed Your staying! And hope to welcome You again!

8/10 Good

Olushola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain, would stay again.
Awesome bargain for the price paid. The best two are the free hot breakfast , which had lots of good selection and and the shuttle to the airport. Staff was helpful and courteous, especially for a 2-3 star hotel.
Stayed 3 nights in Jun 2019
Response from Yuliya on 23 Jun 2019
Good morning! Thank You for Your feedback! Hope Your next stay will be as good as previous one. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Yuliya on 21 Jun 2019
Good morning! Thank You for Your opinion, hope to see You again!

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service
Booked a double room,and a taxi to meet me at the airport,so I could avoid the illegal taxis touting at the arrival hall,it after several e mails to the property never turned up!! I arrived after sometime,when I questioned the receptionist she looked blank! I asked to see the manager,a woman came out looking dishevelled,stating the taxi waited but left,I asked if he was actually monitoring the flight as we were delayed! She seemed disinterested! Went to my room to find two single beds!!! Went back to reception to complain again,asked for the manager another woman,turned up? Once again told them of my dissatisfaction! Did not seem to care! I asked them to order me a taxi,as I was completely dissatisfied with the whole thing,as I left I was in my taxi,and noticed both women leaving out of their hotel uniform to go off home I suspect! If this is the standard of service that Expedia endorses in there recommendation of properties then I am very sadly disappointed! I was expecting my girlfriend to join me,who arrived earlier to be told no one was booked in my name? The whole trip was completely ruined by two people with no hospitality skills!
Stayed 5 nights in Jun 2019
Response from Yuliya on 12 Jun 2019
Good afternoon! Thank You for Your feedback. You booked a twin room for 2 people. It’s not a double room, it’s room with two separate beds. We arranged a taxi for You and the driver was waiting for You for an hour after plane landed with a sign-board with Your name on it. Also we called You but Your telephone was out of service. We’re sorry for Your feelings. Also we’ll try to improve our service. Have a nice day!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel Near Airport
Stayed 1 night in May 2019
Response from Yuliya on 28 May 2019
Good morning! Thanks for staying with us. We appreciate your feedback! Hope to see You again!

10/10 Excellent

Chris, Cyprus Larnaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent I was very satisfied The people working there were friendly and pleasant
Stayed 4 nights in May 2019
Response from Yuliya on 27 May 2019
Good morning! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Yuliya on 25 May 2019
Good afternoon! Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Far about every think and they don’t put breakfast every day
Stayed 15 nights in Apr 2019
Response from Administrator Yuliya on 8 May 2019
Good afternoon! Thank You for Your response. When we have less than 10 guests we serve table d'hôte. But we have breakfast every day. Next time You may have buffet-style table. Have a nice day!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from administrator Yuliya on 12 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, practical and convenient.
I love the transfer to and from the airport. It is super convenient.
Stayed 1 night in Mar 2019
Response from administrator Yuliya on 12 Apr 2019
Thanks for staying with us. We appreciate your feedback! And looking forward to seeing You again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Very nice I noticed that hole was not sealed off around the water pipes protruding from wall inside the shower cabin. Hence water leaks inside and can cause water damage and worse electrical shortage.
Stayed 3 nights in Mar 2019
Response from Yuliya on 1 Apr 2019
Good morning! Thank You for Your feedback! Also we'll check all shower cabins, thank You for warning!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Free transfers to the airport, great cafe downstairs , amazing service.
Stayed 1 night in Feb 2019
Response from Yuliya on 21 Feb 2019
Good morning! Thanks for staying with us. We appreciate your feedback! We certainly look forward to welcoming you back and hope the next visit will be as good as the recent one.

10/10 Excellent

CRB, Minnesota USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raziotel is a reasonable clean hotel with friendly staff and free airport shuttle. The breakfast included is also not bad.
Stayed 2 nights in Dec 2018
Response from Yuliya on 18 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nikolaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Raziotel on 9 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Raziotel on 7 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Raziotel on 9 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Brad, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent low price hotel.
Hotel is a budget hotel but provides excellent service for money. Staff are always helpful. Rooms are clean. Free transfer to/from Kiev airport. Free breakfast. Overall excellent value for money
Stayed 1 night in Sep 2018
Response from Yuliya on 9 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Looking forward to seeing you again!

10/10 Excellent

DAVID, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for an airport stop over
Very nice hotel for an overnight airport stay. Free transfer provided was very efficient (even though the driver drove at 150km/HR). Would certainly use again.
Stayed 1 night in Sep 2018
Response from Raziotel on 9 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Raziotel on 9 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Akram, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much satisfied room was very clean and staff is very friendly
Stayed 1 night in Sep 2018
Response from Raziotel on 9 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Brad, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent low price hotel
Staff speak English and are very helpful and polite. The hotel is not very expensive and therefore should not be compared to more expensive hotels in Kiev. Having said that what you get for your money is excellent value including free taxi service to and from airport, free breakfast.
Stayed 1 night in Sep 2018
Response from Yuliya on 9 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Looking forward to seeing you again!

6/10 Okay

Tracy Dean

Mixed feeling about Raziotel Kyev
My stay was mixed overall. The facilities including the room are fine. However, my room hadn't been cleaned upon my arrival. There were only dirty towels on the floor, no clean towels. The trash can had a banana peel in it. I could clearly see hairs on the bed from a previous guest. I was only there a short time, so I didn't try to address these problems, but these problems never should have existed. Breakfast was a nice one, so I'm happy about that. The price is good, so no issues there.
Stayed 1 night in Sep 2018
Response from Yuliya on 9 Nov 2018
Thank you for your opinion! I'm really sorry for your impression. We'll work harder to make your next stay more pleasant!

4/10 Poor

JCP, Mexico

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I like that hotel is recently renewed ... I dodn’t like the staff attentions and location (very far from all)
Stayed 2 nights in Sep 2018
Response from Yuliya on 9 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Could you tell us what was the problem with staff?

8/10 Good

Barry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean hotel 7 mins to metro
Hotel staff helpful and speak good English. Room was modern, spacious, very clean. Bathroom modern and clean with nice fluffy towels. No armchair and desk chair was too had to sit on for a while to watch TV so had to slouch on bed. Only one pillow supplied so ask for extra as it was a thin pillow. I took the single bed option as a saving but regretted it as the bed was narrower than a normal English single bed so could not even turn over without falling out. OK for a child/small person maybe. Take the extra expense of the double bed for single use or you may regret it. Restaurant food was good and service very good, menu was quite varied. Hotel faces a busy road so ask for a back room to avoid traffic and nearby construction noise. Widows are double glazed and kept any back area noise out. Could hear noise from other rooms fairly easily ie people coughing and if they talked loudly but didn't disturb me too much. I used earplugs to sleep one night when neighbours were a bit loud. 7 mins walk to metro nearby so very easy access to city centre on frequent and very cheap metro (8 UAH for single journey - you buy a token from the ticket office to enter gate n was very easy). Nearby large supermarket had everything you need and was very cheap and modern. Two nearby petrol station if needed. I recommend it as an inexpensive moderate place to stay as I found hotels in city centre much more expensive, just a half hour door to door extra on travel on a very cheap Metro.
Stayed 4 nights in Aug 2018

8/10 Good

Taras, sacramento, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Very good restaurant on site. Free shuttle to airport Breakfast to go in leaving early.
Stayed 1 night in Aug 2018
Response from Raziotel on 8 Sept 2018
Thank You for Your staying and for Your feedback!

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Портье Анна on 30 Aug 2018
Благодарим за проживание у нас. Благодарим за ваш отзыв!

8/10 Good

John, Dublin

Liked: Cleanliness, property conditions & facilities
Functional and excellent value
Basic but modern; everything worked but zero ‘personality ‘
Stayed 1 night in Aug 2018
Response from Administrator Anna on 24 Aug 2018
Thank you for staying in our hotel. Thank you for your feedback! Administrator Anna

10/10 Excellent

YOSEF, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jul 2018
Response from Аdministrator Anna on 22 Aug 2018
Thank you for staying in our hotel. Thank you for your feedback!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
I was very impressed with the staff. They were always helpful. The breakfast was good. The room was comfortable and the WiFi was on spot.
Stayed 6 nights in Jul 2018
Response from administrator Anna on 24 Aug 2018
Thank you for staying in our hotel. Thank you for your feedback!

10/10 Excellent

G, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Airport with Free Shuttle
Great staff, comfortabke rooms, free breakfast. Great value for money
Stayed 1 night in Jun 2018
Response from administrator Anna on 24 Aug 2018
Thank you for staying in our hotel. Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018