Superior Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Reviews of Delta Hotels by Marriott Birmingham

4 out of 5
Delta Hotels by Marriott Birmingham
12 Hagley Road, Five Ways, Birmingham, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 89 reviews" "
Rating 8 - Good. 19 out of 89 reviews" "
Rating 6 - Okay. 13 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 4 out of 89 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mildred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is good. Bedroom is alright. For the amount of money I paid, I say it's not worth it. Considering that breakfast is not included and had to pay extra.
Stayed 1 night in Mar 2024
Response from Wiktoria on 16 Mar 2024
Dear Mildred, Thank you for your feedback! We're glad to hear that you found the hotel and bedroom satisfactory. We apologize for any inconvenience regarding the breakfast situation. Your comments are valuable to us, and we'll take them into consideration for future improvements. We hope to welcome you back for a more enjoyable experience next time.

8/10 Good

Pam

Travelled with family
It is now 5.04am and we have been woken for the third time by young people arriving noisily arriving back. Not a good hotel for a nights sleep on a Saturday night.
Stayed 1 night in Mar 2024
Response from Wiktoria on 12 Mar 2024
Dear Pam,Thank you for your feedback, and we apologize for the inconvenience you experienced during your stay. We appreciate you bringing this to our attention, and we want to let you know that our reception operates 24/7. Please feel free to contact us immediately next time so we can address any disturbances promptly and ensure you have a peaceful night's sleep. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wiktoria on 26 Feb 2024
Dear Sheena,Thank you so much for taking the time to leave us a rating! We truly appreciate your feedback and are delighted to hear that you had a positive experience during your stay. Your support means the world to us. We hope to welcome you back again soon for another enjoyable stay.Warm regards.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wiktoria on 26 Feb 2024
Dear Philip,Thank you so much for taking the time to leave us a rating! We truly appreciate your feedback and are delighted to hear that you had a positive experience during your stay. Your support means the world to us. We hope to welcome you back again soon for another enjoyable stay.Warm regards.

6/10 Okay

Nick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wiktoria on 15 Feb 2024
Dear Nick,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

8/10 Good

Andrew

Stayed 1 night in Oct 2023
Response from Wiktoria on 15 Feb 2024
Dear Andrew,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

10/10 Excellent

Asa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff super helpful
Stayed 1 night in Jan 2024
Response from Wiktoria on 15 Feb 2024
Dear Asa,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

4/10 Poor

Anthony

Business traveller
Disliked: Property conditions & facilities
I’ve been staying at this hotel for years, unfortunately on this occasion the heating in the room wasn’t working and although I tried calling reception in the evening numerous times I couldn’t get through. Ended up sleeping in my hoodie and was frozen through the night and didn’t sleep very well. I did mention this to the receptionist on check out and I was given complimentary parking and offered breakfast ( which I didn’t take as wasn’t feeling great ) looking back on this experience it’s pretty bad.
Stayed 1 night in Jan 2024
Response from Wiktoria on 15 Feb 2024
Dear Anthony,Thank you for your loyalty and for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the heating in your room and the difficulty reaching our reception team. Your feedback is invaluable, and we'll ensure to address these issues promptly to prevent similar occurrences in the future. Additionally, we apologize for any oversight regarding the cleaning frequency, and we'll make sure to communicate this clearly during check-in. We're grateful for your understanding and hope to have the opportunity to regain your trust on your next visit.

10/10 Excellent

wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wiktoria on 15 Feb 2024
Dear Wayne,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Wiktoria on 15 Feb 2024
Dear Matthew,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wiktoria on 15 Feb 2024
Dear Stephen,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Wiktoria on 15 Feb 2024
Dear Richard,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

8/10 Good

Laxman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wiktoria on 15 Feb 2024
Dear Laxman,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

10/10 Excellent

K H

Stayed 1 night in Dec 2023
Response from Wiktoria on 15 Feb 2024
Dear K H,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

8/10 Good

Dermot

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really friendly staff, room was fine although cistern kept filling long after flush had finished. No heating built into room a portable radiator provided, luckily enough it was quite mild.
Stayed 1 night in Dec 2023
Response from Wiktoria on 15 Feb 2024
Dear Dermot,Thank you for taking the time to leave your feedback! We're delighted to hear that you found our staff to be friendly and that you enjoyed your room overall. We apologize for the inconvenience with the cistern and the heating situation. Your comments will be shared with our team for immediate attention. We appreciate your understanding and hope to have the opportunity to provide you with an even better experience on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort near the centre
Amazing trip. Right near the centre of Birmingham, this hotel was a great comfortable and easily accessible for all routes. Just be warned we needed to get off an exit prior to the one signposted by the Sat nav to get to the entrance. We had to go around the round about twice to find the correct exit.
Stayed 1 night in Dec 2023
Response from Wiktoria on 15 Feb 2024
Dear Anonymous,Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing trip and found our hotel to be comfortable and conveniently located. We appreciate your feedback about the navigation to our entrance and will definitely look into making improvements in that area. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 Good

Lems

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

L

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Wiktoria on 15 Feb 2024
Dear Christopher,Thank you for your positive rating! We truly appreciate your support and hope to welcome you back soon for another great experience. If there's anything specific you enjoyed during your stay, please feel free to share it with us. We look forward to your next visit!

10/10 Excellent

Adrianna

Stayed 1 night in Dec 2023
Response from Wiktoria on 12 Dec 2023
Dear Adrianna,Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us. Your kind words mean a lot to our team. We would love to know more about what specifically stood out to you during your stay. Your feedback helps us continue to provide exceptional service.Looking forward to welcoming you back soon!Best regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Facilities and Services
The Hotel and facilities were very clean and top notch. Excellent facilities and services
Stayed 5 nights in Oct 2023
Response from Wiktoria on 12 Dec 2023
Dear Christopher,Thank you for your fantastic review! We're delighted to hear that you found our hotel and facilities to be clean and top-notch. Providing excellent facilities and services is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional experience.Best regards,Wiktoria ChromyFront Office Supervisor

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The room had everything you need, iron, hairdryer, quick and easy to connect wifi. The only minor negative was the lack of plugs. There were no usable plugs by the bed, in my room anyway. Location is fantastic. Breakfast was very good. Decent quality and selection. I was surprised that my room wasn’t made up after the first night. Was i forgotten? Do you have to request this? I don’t know, but I would expect it from a hotel of this calibre. Overall a decent hotel
Stayed 2 nights in Nov 2023
Response from Wiktoria on 15 Feb 2024
Dear Matthew,Thank you for your loyalty and for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the heating in your room and the difficulty reaching our reception team. Your feedback is invaluable, and we'll ensure to address these issues promptly to prevent similar occurrences in the future. Additionally, we apologize for any oversight regarding the cleaning frequency, and we'll make sure to communicate this clearly during check-in. We're grateful for your understanding and hope to have the opportunity to regain your trust on your next visit.

6/10 Okay

Farzana

Stayed 1 night in Nov 2023

6/10 Okay

Nirmala

Liked: Cleanliness, staff & service
Very cold room. Reception doesn’t pick up phone and had to go down at midnight to complain about cold room
Stayed 1 night in Nov 2023
Response from Wiktoria on 27 Nov 2023
Dear Nirmala,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the room temperature and our reception's responsiveness. Your comments are valuable, and we will address these issues to ensure a better stay for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

kulwant

Stayed 1 night in Nov 2023
Response from Wiktoria on 27 Nov 2023
Dear Kulwant,Thank you so much for taking the time to leave us an amazing score! We're thrilled to hear that you had a positive experience with us. Your feedback is truly appreciated, and we hope to continue exceeding your expectations in the future.Best regards,Wiktoria ChromyFront Office Supervisor

4/10 Poor

Hani

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Over rated, expensive, poor service. Not 5 stars hotel by any standard. Heating is not working. I report that . They have done nothing apart from adding electric heater. We arrived early , the rooms were free by they want £10 per hour. I travel a lot and never hear about such charges. Never again
Stayed 5 nights in Nov 2023
Response from Wiktoria on 15 Nov 2023
Dear Hani,Thank you for sharing your feedback. We regret to hear about your experience, and we sincerely apologize for any inconvenience caused. We have duly noted your concerns regarding the heating and additional charges for early check-in. Rest assured, we take guest feedback seriously and will address these issues internally to enhance our services.Kind regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

MDoriah

Stayed 2 nights in Nov 2023
Response from Wiktoria on 12 Dec 2023
Dear MDoriah,Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us. Your kind words mean a lot to our team. We would love to know more about what specifically stood out to you during your stay. Your feedback helps us continue to provide exceptional service.Looking forward to welcoming you back soon!Best regards,Wiktoria ChromyFront Office Supervisor

8/10 Good

Mohummed

Stayed 1 night in Nov 2023
Response from Wiktoria on 7 Nov 2023
Dear Mohummed,Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience overall during your stay. If there are any specific areas you feel we could improve upon to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back in the future!Warm regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very satisfactory
Stayed 1 night in Nov 2023
Response from Wiktoria on 5 Nov 2023
Dear Richard,Thank you so much for taking the time to leave us a perfect score! We're thrilled to hear about your positive experience with us.We hope to have the pleasure of welcoming you back soon for another exceptional stay.Warm regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

Tomomi

Stayed 1 night in Oct 2023
Response from Wiktoria on 27 Nov 2023
Dear Tomomi,Thank you so much for taking the time to leave us an amazing score! We're thrilled to hear that you had a positive experience with us. Your feedback is truly appreciated, and we hope to continue exceeding your expectations in the future.Best regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service and very polite on arrival, the only thing there would be was the breakfast was a little dry and empty in which we had to keep asking to be topped up, but apart from that it was a great hotel!
Stayed 1 night in Oct 2023
Response from Wiktoria on 25 Oct 2023
Dear Martin,Thank you for your kind words about our service and polite staff. We appreciate your feedback regarding the breakfast, and we apologize for any inconvenience caused. Your comments will help us improve, and we'll ensure a more satisfying experience on your next visit. We're glad you overall enjoyed your stay with us!Warm regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was fantastic and so clean. All the staff were so helpful and couldn’t do enough to ensure we had a good stay. The evening meal and breakfast was very good. We would definitely recommend and hope to stay again soon. Thank you.
Stayed 2 nights in Oct 2023
Response from Wiktoria on 25 Oct 2023
Dear Mandy,Thank you so much for your kind words! We're thrilled to hear you had a fantastic stay and enjoyed our clean facilities. It's wonderful to know that our staff's dedication to your comfort and satisfaction left a positive impression. We can't wait to welcome you back for another great experience.Warm regards,Wiktoria Chromy

8/10 Good

Charmaine

Stayed 2 nights in Oct 2023
Response from Wiktoria on 22 Oct 2023
Dear Charmaine,Thank you for taking the time to provide us with feedback. We're pleased to hear you enjoyed your stay, and we appreciate your rating. If there are any specific areas you feel we could improve upon in the future, please don't hesitate to let us know. We value your input and hope to welcome you back soon for an even better experience.Warm regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

Niladri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel located very close to the coty centre. The rooms are nice and clean.
Stayed 1 night in Oct 2023
Response from Wiktoria on 8 Oct 2023
Dear Niladri,Thank you for your kind words and the perfect 5/5 score! We're thrilled to hear that you enjoyed your stay with us and found our hotel's location convenient. It's wonderful to know that you appreciated the cleanliness and comfort of our rooms.We look forward to welcoming you back on your next visit to the city center.Warm regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

Briar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing.
Stayed 1 night in Oct 2023
Response from Wiktoria on 28 Oct 2023
Dear Briar,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience. It was a pleasure hosting you, and we look forward to welcoming you back soon.Best regards,Wiktoria ChromyFront Office Superviosor

8/10 Good

K

Stayed 1 night in Oct 2023
Response from Wiktoria on 8 Oct 2023
Dear K,Thank you so much for taking the time to share your feedback. Your input is valuable to us, and we truly appreciate your visit.While we're delighted to see your positive rating, we're always eager to learn more about your experience to further improve our services. If you have any specific feedback or suggestions, please feel free to share them with us. Your insights help us ensure that every guest enjoys an exceptional experience with us.Once again, thank you for choosing us, and we hope to have the pleasure of serving you again soon!Warm regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Breakfast and restaurant meals excellent. Room very clean.
Stayed 2 nights in Sep 2023
Response from Wiktoria on 27 Sept 2023
Dear S,We are overjoyed to receive your perfect 10/10 rating! Thank you for taking the time to share your experience with us.Your kind words are a true testament to our team's dedication to providing exceptional service. We're thrilled that you had such a wonderful stay with us.We can't wait to welcome you back for another memorable visit. Until then, if there's anything else we can do for you, please don't hesitate to let us know.Warmest regards,Wiktoria Chromy Front Office Supervisor

4/10 Poor

Natalie

Stayed 1 night in Sep 2023
Response from Wiktoria on 27 Sept 2023
Dear Natalie,Thank you for taking the time to share your thoughts with us. We truly value your feedback and are grateful for the opportunity to learn and improve from your experience. Your input is invaluable in our ongoing efforts to enhance our services.We sincerely apologize for any aspects that fell short of your expectations, and we assure you that we are actively working to address the areas of concern you raised.We hope to have the privilege of welcoming you back in the future, and we are committed to providing you with a much-improved experience.Thank you once again for your candid feedback.Warm regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

George

Stayed 1 night in Sep 2023
Response from Wiktoria on 24 Sept 2023
Dear George,Thank you so much for your incredible 10/10 review! We're thrilled to hear that you had such a fantastic experience with us. Your kind words are a true testament to our team's dedication. We can't wait to welcome you back soon!Warm regards,Wiktoria ChromyFront Office Supervisor

6/10 Okay

Saseekaran

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Wiktoria on 23 Sept 2023
Dear Saseekaran,Thank you for taking the time to share your feedback with us. We greatly appreciate your input, and it helps us in our constant endeavor to improve.We're glad to have had the opportunity to host you, and we hope to welcome you back for an even better experience.Warm regards,Wiktoria ChromyFront Office Supervisor

6/10 Okay

Sanjay

Stayed 1 night in Sep 2023
Response from Wiktoria on 7 Oct 2023
Dear Sanjay,Thank you so much for taking the time to share your review! We are thrilled to hear about your positive experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon.Warm regards,Wiktoria ChromyFront Office Supervisor

2/10 Terrible

Alexander

Stayed 2 nights in Sep 2023
Response from Wiktoria on 19 Sept 2023
Dear Alexander,We're truly sorry to hear that your experience fell short of expectations. We value your feedback and would greatly appreciate any specific details you can provide so we can improve. Our goal is to ensure every guest leaves with a smile. Please don't hesitate to reach out.Warm regards,Wiktoria ChromyFront Office Supervisor

6/10 Okay

Emily

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Initially really happy with our choice. On arrival informed that air conditioning wasn’t working they offered us free parking to compensate (£15) We didn’t realize you couldn’t open the windows for fresh air so thought this would be ok. Struggled to sleep due to the heat, called reception and requested a fan at 11pm. They said they would bring one and never came. Really struggled to sleep due to the heat. Poor night for £200 and poor customer care overnight unfortunately
Stayed 1 night in Sep 2023
Response from Wiktoria on 12 Sept 2023
Dear Emily,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with the air conditioning and the delay in providing a fan. This falls short of the high standards we aim to uphold.Rest assured, we've taken your feedback to heart and will work diligently to prevent such issues in the future. Your comfort is our top priority, and we deeply regret that we fell short on this occasion.We'd like to make it right. On your next visit, we would be pleased to offer you a complimentary upgrade to one of our premium rooms, along with a gesture of our appreciation.We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Wiktoria Chromy Front Office Supervisor

8/10 Good

Roopa

Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine and staff at check on desk were helpful at all times during our brief stay.
Stayed 1 night in Sep 2023
Response from Wiktoria on 6 Sept 2023
Dear Roopa,I'm glad to hear that you had a pleasant stay! It's always great when the room meets your expectations, and helpful staff can make all the difference. If you ever decide to return, we look forward to welcoming you again. Safe travels! Kind regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2023
Response from Wiktoria on 31 Aug 2023
Dear Stuart,We wanted to extend our heartfelt gratitude for taking the time to share your feedback with us. Your review truly means a lot to us, and we're thrilled to hear about your positive experience at Delta Hotels by Marriott Birmingham. Your kind words motivate and inspire us to continue delivering exceptional service. We are constantly striving to provide the best possible experience for our guests, and your feedback helps us know that we're on the right track.Thank you once again for choosing to stay with us and for sharing your thoughts. We hope to have the pleasure of welcoming you back in the future.Warm regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

lesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel , well located for local amenities. Staff were friendly and extremely helpful. Breakfast exceptional value for money
Stayed 1 night in Aug 2023
Response from Wiktoria on 30 Aug 2023
Dear Lesley,We wanted to extend our sincerest gratitude for taking the time to share your wonderful experience at our hotel. Your perfect score of 10/10 and your kind words truly warmed our hearts.We are thrilled to know that you found our hotel excellent and well-located for your needs. It's fantastic to hear that our staff's friendliness and helpfulness left a positive impression on you. We take great pride in delivering exceptional customer service, and your feedback reaffirms the hard work we put in every day.Moreover, we are delighted that you enjoyed our breakfast offering and found it to be a great value for money. It's our aim to provide not only comfortable accommodations but also delightful culinary experiences.Your review is a true motivation for our team to continue striving for excellence and making each guest's stay memorable. We look forward to the opportunity of hosting you again and providing you with another outstanding experience.Once again, thank you for your glowing review. Your feedback is invaluable to us.Warmest regards,Wiktoria ChromyFront Office Supervisor

6/10 Okay

RAWEN

Stayed 6 nights in Aug 2023
Response from Wiktoria on 31 Aug 2023
Dear Rawen,We wanted to extend our heartfelt gratitude for taking the time to share your feedback with us. Your review truly means a lot to us, and we're thrilled to hear about your positive experience at Delta Hotels by Marriott Birmingham.We are constantly striving to provide the best possible experience for our guests, and your feedback helps us know that we're on the right track.Thank you once again for choosing to stay with us and for sharing your thoughts. We hope to have the pleasure of welcoming you back in the future.Warm regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

WADDAH

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 1 night in Aug 2023
Response from Wiktoria on 30 Aug 2023
Dear Waddah,Thank you for your perfect score and kind words! We're thrilled to know that everything met your expectations. It was a pleasure having you as our guest, and we hope to welcome you back for another excellent experience in the future.Kind regards,Wiktoria ChromyFront Office Supervisor

6/10 Okay

Delinda

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Nice hotel
Nice hotel , food very expensive and we had issues with the air con not keeping the room cool and a group making noise all night and we were unable to get hold of reception staff
Stayed 1 night in Aug 2023
Response from Wiktoria on 27 Aug 2023
Dear Delinda,Thank you for your feedback about your recent stay at our hotel. We're pleased to know you found our hotel nice. However, we're sorry to hear about the issues you faced with the air conditioning and the noise disruption from a group. We apologize for any inconvenience caused.Your feedback is valuable to us, and we'll address these concerns to ensure a better experience for our guests. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best regards,Wiktoria ChromyFront Office Supervisor

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very warm welcome and explained all our options during our stay. Excellent loby with plenty of space to sit with baggage during booking in process. Very clean from the entrance all the way through to our room which was a suite and well worth the additional few pounds on the upgrade from a standard double room. The space inside the suite was plentiful and everything worked as it should. Excellent breakfast with plenty of choice. Only had evening meal once in our room on 1st night of stay but again very good portion size and was piping hot when brought to our room. Didn't use any of the other facilities so cant comment on those. Overall an excellent stay for the weekend for a family wedding close to this hotel and always made to feel welcome during our stay, always a good morning/evening from the staff when walking by. Highly recommend this hotel.
Stayed 2 nights in Aug 2023
Response from Wiktoria on 27 Aug 2023
Dear Anthony,Thank you so much for your glowing review and for choosing to stay with us during the family wedding weekend. We're thrilled to hear that you had an excellent experience from the warm welcome to the comfortable suite, delicious meals, and attentive staff.Your recommendation means a lot to us, and we're delighted that you found our facilities and services up to your expectations. We're glad to have been a part of your special occasion, and we look forward to welcoming you back in the future for another memorable stay.Warm regards,Wiktoria ChromyFront Office Supervisor