Ratings based on 418 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from johannesburg

Stayed as had to catch flights. It's near the air

Posted 05-Jul-2017
Service of staff and check in counter was very good
Comment from Hotel Management
06-Jul-2017 by Biswajit , Hotel Management
Bonjour Vijay, It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
4 out of 5
Recommended
for Everyone
by A verified traveller from delhi

Hotel with excellent staff

Posted 23-May-2017
Comfortable stay with good service and paid attention
Comment from Hotel Management
24-May-2017 by Biswajit, Hotel Management
Bonjour Valued Guest, It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent staff - everyone friendly and helpful!

Posted 08-Apr-2017
All staff very helpful !! Hotel arranged an excellent city tour with a hotel car and driver - very memorable!
Comment from Hotel Management
18-Apr-2017 by Biswajit , Hotel Management
Bonjour Valued Guest, Thank you so much for your compliments and appreciation. Your feedback has been shared with the entire service team- and has truly made their day! It was a pleasure for us to be at your service and we look forward to welcoming you back soon to Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
by Ajay

Posted 04-Apr-2017 on Hotels
Comment from Hotel Management
18-Apr-2017 by Biswajit, Hotel Management
Bonjour Ajay, Thank you for your rating. It was our pleasure to have you over and we eagerly await your next visit :) Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
by BusinessMan from Chicago, IL

Business Trip

Posted 02-Apr-2017 on Hotels
I have stayed here many times and the service is always excellent. The location isnt the best for city travel, but this an excellent place for international business travelers to Mumbai.
Comment from Hotel Management
18-Apr-2017 by Biswajit, Hotel Management
Bonjour Valued Guest, Thank you so much for your compliments and appreciation. Truly means a lot. Look forward to you visiting us again. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
1 out of 5
by A verified traveller

Asked to pay for an extra adult?

Posted 27-Mar-2017
Staff asked to pay for an extra adult? Why does it matter?
Comment from Hotel Management
18-Apr-2017 by Biswajit , Hotel Management
Bonjour Valued Guest, Thank you so much for writing in! Not sure what your concern pertains to as it is a universal standard that guests who book on a double occupancy but of course have to pay for the extra occupant. It does matter. We look forward to the opportunity of welcoming you back soon to Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
4 out of 5
by Sujal

Posted 20-Mar-2017 on Hotels
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Sujal, Thank you so much for your rating. Truly means a lot. We hope you will give us the opportunity of welcoming you again in Sofitel Mumbai BKC and convert your good experiences to best to earn that desired 5th star. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
Recommended
for Everyone
by A verified traveller from Detroit, Michigan

Posted 18-Mar-2017 on Orbitz
Cons: Lobby could have been more spacious
Location: Conveniently located from the airport and traveling to various destination is not difficult
Hotel is conveniently located in a nice area Rooms are very spacious and comfortable. Although security checks while entering the hotel every time is a nuisance, it gives an assurance about safety these days
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Valued Guest, We are pleased to note that your overall stay with us was a good one. With regard to your feedback on the security measures taken at our hoteI, I sincerely appreciate your candid inputs, however rest assured the safety and security of our guests is of paramount importance to us and we do not compromise on the same with anyone. I thank you for your kind understanding on this security requirement that we have to comply with. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
by Haresh

Amazing staff, great hotel

Posted 14-Mar-2017 on Hotels
Amazing , Sofitel has the best staff and service ever , a bunch of great guys just doing their best. We had an awesome time. Beat my expectations by a mile. Keep up the great work.
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Haresh, It was a pleasure having you visit us at the Sofitel Mumbai BKC and we thank you for graciously sharing your feedback. We hope we will have the pleasure of welcoming you again soon in Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
by Khushroo

Posted 07-Mar-2017 on Hotels
Comment from Hotel Management
24-Mar-2017 by Biswajit, Hotel Management
Dear Khushroo, Thank you so much for your top rating. Truly means a lot. We thank you for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future. Sincèrement, Biswajit Chakraborty General Manager - Sofitel Mumbai BKC