Ratings based on 844 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia-verified reviews
4 out of 5
Recommended
for Getaway With Friends
by a verified traveller

Bad attitude from the young female employees

Posted 24-Mar-2018 on Hotels
Strange observation, which was shared by my guy friend I was traveling with: the men at the report were universally cheerful and helpful but the young women were not. They seemed to be disinterested, snarky, and almost rude. Reminded me a bit of the “mean girls” in high school. I travel approximately once a month, either for work or pleasure, and I have never had this experience anywhere, either in the U.S. or abroad. The older employees were very nice.
Comment from Hotel Management
27-Mar-2018 by Angela~, Hotel Management
Dear Lisa, I wanted to personally thank you for sharing your observation and our sincerest apologies as I am disappointed to read this was your observation. We most certainly strive for all our team members to deliver on a warm and welcoming atmosphere. Again our apologies for falling short. If I can be of further assistance, please don't hesitate to reach out.
5 out of 5
by a verified traveller

Posted 20-Mar-2018 on Hotels
Fantastic family friendly resort. We will be back. My only complaint was that rooms were not fully cleaned everyday.
Comment from Hotel Management
25-Mar-2018 by Angela~, Hotel Management
Dear Melissa, Thank you and your family for joining us recently at the Keystone Lodge & Spa. We will be sure to pass along your comment of not meeting expectations of a full clean of the room daily to our housekeeping team. Thank you,
5 out of 5
Recommended
for Everyone
by a verified traveller from Panama City, FL

Beautiful setting in Keystone.

Posted 16-Mar-2018
Wonderful lodge. Thoroughly enjoyed our stay. Beautiful setting.
Comment from Hotel Management
16-Mar-2018 by Angela, Hotel Management
Thank you for joining us at the Keystone Lodge & Spa for your recent stay. I'm thrilled that you enjoyed your stay in beautiful Keystone!
3 out of 5
by a verified traveller from CO

THIN WALLS

Posted 12-Mar-2018
It's a nice OLDER resort. Thin walls and hollow core doors. You can hear EVERYTHING inside the room. No security around to cover hallways from time to time to make sure you get any type of quiet. And when the weekend came and the bars closed, loud banging on the doors at 2am and drunken yelling pretty much happened every night. Kids running up and down the halls until midnight every single day and night. Complaining did nothing. No Water pressure, but I think that is more due to just being in the mountains and/or the fact its an older resort. The interior of the room was decorated nicely and had all the items you would need, however, the shampoo and creme rinse is very cheap, so bring your own if you want a lather. Towels are tiny and the bed is hard. Good pillows though.
Comment from Hotel Management
14-Mar-2018 by Angela, Hotel Management
Deart Liz, Thank you for staying and selecting the Keystone Lodge & Spa, appreciate your review during your stay. Terribly sorry for the other guest distrubances and noises so early in the morning. Our Amenities are Lather all natural products of which are fairly new to our Vail Resorts collection our apologies these were not of expected quality. Again, thank you for your review and your business at Keystone.
4 out of 5
Recommended
for Everyone
by a verified traveller

2018 Ski Vacation

Posted 10-Mar-2018
The lodge was nice and comfortable. The staff was very friendly and helpful. The only reason I didn't rate this higher was because it wasn't slopeside. They do have a shuttle with friendly drivers to take you to the gondola. I would definitely recommend this!
Comment from Hotel Management
12-Mar-2018 by Angela, Hotel Management
Dear Anita, Thank you for taking the time to share your review for the Keystone Lodge & Spa! We are so pleased you enjoyed your Ski Vacation and felt the staff was very friendly and helpful. It is a terrific service for the shuttle as it is front door of the hotel to Gondola and the drivers are at your service. Thank you for your business and for the recommendation. In appreciation,
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 10-Mar-2018
Check in staff was very friendly. Room was clean and had a nice balcony with a mountain view.
Comment from Hotel Management
12-Mar-2018 by Angela~, Hotel Management
Thank you for staying with us at the Keystone Lodge & Spa - wonderful the room and view were nice for your stay and top it off staff was friendly and accomodating.
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 10-Mar-2018
Like the hotel. Staff is great except one cleaning lady. She is an African with heavy accent Instead of working, we observed her repeatedly loudly talk on her cellphone discussing her personal issues. Poor work ethics and disturbing the guests.
Comment from Hotel Management
12-Mar-2018 by Angela, Hotel Management
Thank you for taking the time to relay your observation as this is completely unacceptable for Guest Service Team Members to be on personal cellular phones. I am deeply sorry a poor judgement caused disturbance to you during your stay. We do hope you would consider returning since you commented on enjoying the hotel and felt the staff overall was great. In appreciation, Angela~
5 out of 5
by a verified traveller

Posted 03-Mar-2018 on Hotels
Comment from Hotel Management
07-Mar-2018 by Angela, Hotel Management
Dear Galina, Thank you for selecting and staying at the Keystone Lodge & Spa!
5 out of 5
Recommended
for Getaway With Friends
by a verified traveller

Posted 27-Feb-2018 on Hotels
Loved it :)
Comment from Hotel Management
28-Feb-2018 by Angela, Hotel Management
Dear Nick, Thank you for the review of "loved it" while staying here at the Keystone Lodge & Spa! Cheers, Angela
5 out of 5
by a verified traveller

Keystone Feb 2018

Posted 25-Feb-2018 on Hotels
Great place to stay
Comment from Hotel Management
26-Feb-2018 by Angela, Hotel Management
Dear Florence, Thank you for joining us at the Keystone Lodge & Spa.