Ratings based on 864 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 30-Jul-2018
No air conditioning in the summer, no air flow. Small tabletop fan provided in the room. Room cost was too high for what we received. Staff were wonderful. Location was beautiful.
Comment from Hotel Management
30-Jul-2018 by Angela~, Hotel Management
Thank you for joining us at the Lodge & Spa. Our appologies, for not having a/c is a dissapointment. Absolutely wonderful to hear you enjoyed the location and the staff were wonderful!
5 out of 5
by a verified traveller from Chicago

Posted 29-Jul-2018
Loved every minute of it. Want to come back again
Comment from Hotel Management
29-Jul-2018 by Angela~, Hotel Management
How wonderful to hear that you LOVED every moment - Experiences are so very special and would love to share more in the future!
5 out of 5
by a verified traveller from Colorado Springs

Posted 14-Jul-2018
People were very friendly and helpful with directions and suggestions for restaurants.
Comment from Hotel Management
16-Jul-2018 by Angela, Hotel Management
Denise, Than you for staying with us recently at the Keystone Lodge & Spa! I am delighted to that the Teams friendliness culture shines thru! Hope you have an opportunity to return in the future.
5 out of 5
by a verified traveller from Colorado Springs, CO

Posted 11-Jul-2018
Clean property, friendly and helpful staff in a gorgeous setting. Take free shuttle around the property or free Summit Shuttle to nearby mountain towns. Great paths for walking and biking.
Comment from Hotel Management
16-Jul-2018 by Angela~, Hotel Management
Dear Tamara, Thank you for joining us recently at the Keystone Lodge & Spa. Wonderful that you enjoyed the beautiful setting of the Lodge and our staff was friendly and helpful in serving you during your summer trip to the Mountains.
3 out of 5
by a verified traveller from Scottsdale, AZ

Disappointment.

Posted 07-Jul-2018
Location was ok. No air-conditioning made for a very warm, uncomfortable unrestful sleep, however the beds and pillow count was fine. No microwave or refrigerator in the room and $35 per dog was excessive. Room service was good, swift and the food was hot. No reason to return, although the staff was pleasant. The usual scam of an add on Resort Fee jacked the price, but that is to be expected these days. Not thrilled with this one.
Comment from Hotel Management
13-Jul-2018 by Angela~, Hotel Management
Dear Jim, I wanted to personally thank you for taking the time send along a review of your recent stay. We sincerly look into all comments that are made to consistently improve our guest service. I do apologize about the no refrigerator in the room and the lack air conditioning. At 9000 feet above sea level we have very few days that we need air conditioning. Most buildings in the area do not have air conditioning as well. We do supply fans for every room. Additionally, we are going thru an enhancement come this fall to install small refirgerator within each guestroom. Thank you for the comments regarding the positive room service experience and staff.
4 out of 5
by a verified traveller

Posted 26-Jun-2018 on Hotels
Comment from Hotel Management
28-Jun-2018 by Angela~, Hotel Management
Thank you for staying at the Keystone Lodge & Spa and for the 4 out of 5 rating.
5 out of 5
by a verified traveller

worthy

Posted 25-Jun-2018 on Hotels
great place, nice food, and clean rooms.
Comment from Hotel Management
27-Jun-2018 by Angela~, Hotel Management
Dear Neshan, Thank you very much for joining us at the Keystone Lodge & Spa for your recent trip. Wonderful to hear you you enjoyed the food, great clean rooms! Thank you, Angela~
4 out of 5
by a verified traveller

Bob and Pam Kstone ldge a fav

Posted 18-Jun-2018 on Hotels
everything fine xcept children chicken sandwich from room service
Comment from Hotel Management
20-Jun-2018 by Angela~, Hotel Management
Thank you for for joining us recently with your family at the Keystone Lodge and Spa. Our appologies the children's chicken sandwich ordered for room service was a miss, we will be sure to pass along to our Chef. Great to hear the Lodge and Spa is a "fav"!
4 out of 5
by a verified traveller

Posted 18-Jun-2018
Comfortable, relaxing atmosphere, very private
Comment from Hotel Management
20-Jun-2018 by Angela~, Hotel Management
Thank you! We are delighted you had a comfortable and relaxing stay at the Keystone Lodge & Spa!
5 out of 5
by a verified traveller

Posted 16-Jun-2018
Beautiful location, helpful staff
Comment from Hotel Management
20-Jun-2018 by Angela~, Hotel Management
Thank you for your stay at the Keystone Lodge & Spa and your review mentioning the helpful staff!