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Reviews of Keyser Inn

2.5 out of 5
Keyser Inn
51 Josie Drive, Keyser, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 335 out of 619 reviews" "
Rating 8 - Good. 221 out of 619 reviews" "
Rating 6 - Okay. 41 out of 619 reviews" "
Rating 4 - Poor. 13 out of 619 reviews" "
Rating 2 - Terrible. 9 out of 619 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

gerard

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Property conditions & facilities
good location; nice staff
Stayed 1 night in Mar 2024
Response from Mary on 22 Apr 2024
Gerard, Thank you for your review.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Like most places,,mattress needs updated..
Stayed 2 nights in Apr 2024
Response from Mary on 16 Apr 2024
Thank you for your review, We will look into the mattr you suggested.

10/10 Excellent

Monika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to stay
Stayed 1 night in Apr 2024
Response from Mary on 16 Apr 2024
Thank you for your review.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean comfortable room, and they allowed our dog. A great deal.
Stayed 2 nights in Apr 2024
Response from Mary on 8 Apr 2024
Lisa, Thank you for your review. we enjoyed your stay with us.

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean & quiet. Great location if you're plannig to visit Blackwater National Park, its only 50 min driving.
Stayed 2 nights in Feb 2024
Response from Mary on 5 Mar 2024
Thank you for your review, We value our customers feedback.

10/10 Excellent

Libbie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Clean. Clean. Nice folks. 2nd stay.
Stayed 1 night in Feb 2024
Response from Mary on 26 Feb 2024
Libbie, Thank you for your review. We strive to have clean rooms and a friendly staff.

8/10 Good

Sally

Business traveller
Liked: Cleanliness
Place was quiet. Food choices was limited. Too many fast-food places.
Stayed 2 nights in Feb 2024
Response from Tina R on 17 Feb 2024
Thank you for choosing the Keyser Inn. We appreciate you feedback. Next time you visit please don't hesitate to ask the staff about our local non fast food restaurants. We have an Italian and Mexican restaurant as well as a few American style dining options in the area. We would be more than happy to provide recommendations and locations. We look forward to your next visit.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mary on 8 Feb 2024
Thank you for your review.

10/10 Excellent

Libbie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff. Pet room without carpet which I appreciated.
Stayed 2 nights in Jan 2024
Response from Mary on 30 Jan 2024
Thank you for your review.

10/10 Excellent

erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we needed for a college visit. Kind, practical hosts.
Stayed 1 night in Jan 2024
Response from Mary on 24 Jan 2024
Thank you for your review.

10/10 Excellent

Trenton

Liked: Cleanliness, property conditions & facilities
It was fine
Stayed 2 nights in Jan 2024
Response from Mary on 22 Jan 2024
Thank you for your review.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mary on 15 Jan 2024
Thank you for your review.

10/10 Excellent

Christopher, Olney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mary on 5 Jan 2024
Thank you for your review

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mary on 5 Jan 2024
Thank you for your review.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Check in easy. Staff friendly. The place is super clean and we felt safe. We stayed here after doing the North Pole express train ride on the Potomac Rail. Beds were comfy and water super hot!
Stayed 1 night in Dec 2023
Response from Mary on 5 Jan 2024
Thank you for your review.

10/10 Excellent

Lee Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean comfortable rooms
Stayed 1 night in Dec 2023
Response from Mary on 18 Dec 2023
Lee Ann, Thank you for your review, We appreciate your feedback.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mary on 18 Dec 2023
Jackie, Thank you for your review.

10/10 Excellent

Harold

Stayed 1 night in Dec 2023
Response from Mary on 18 Dec 2023
Harold, Thank you for your review.

8/10 Good

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Was a nice stay for one night, and the breakfast is small but nice. I would recommend to fiends and family 😀👍
Stayed 1 night in Dec 2023
Response from Mary on 11 Dec 2023
Herbert, Thank you for your review, Looking forward to your next visit.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mary on 11 Dec 2023
Thomas , Thank you for your review.

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023
Response from Mary on 11 Dec 2023
Shannon , Thank you for your review.

10/10 Excellent

Azlee

Stayed 1 night in Dec 2023
Response from Mary on 2 Jan 2024
Azlee, Thank you for your review

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Mary on 2 Jan 2024
Patrick, Thank you for your review.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a trip on the Potomac Eagle. This hotel fit our needs perfectly. Close to shopping and food places. Clean rooms and friendly staff. Will stay here again, if we're in the area.
Stayed 2 nights in Nov 2023
Response from Mary on 17 Nov 2023
David, Thank you for your review. We appreciate your feedback.

10/10 Excellent

YUVINY

Stayed 4 nights in Nov 2023
Response from Tina R on 23 Nov 2023
Thank you for choosing the Keyser Inn. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mary on 14 Nov 2023
Sandra, Thank you for your review.

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from Mary on 8 Nov 2023
Ryan, Thank you for your review, Hope to see you again.

2/10 Terrible

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
Our room had dirty clothes from a prior occupant left in it. Disgusting.
Stayed 1 night in Oct 2023
Response from Mary on 31 Oct 2023
Sorry to hear that your room wasnt satisfactory . I will make necessary steps that it doesnt happen again.

8/10 Good

Leann

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mary on 1 Nov 2023
Leann, Thank you for your review.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Potomac Eagle Trip
Everything about the trip was good.
Stayed 1 night in Oct 2023
Response from Mary on 30 Oct 2023
Carol, Thank you for your review. We are glad you enjoyed your stay.

8/10 Good

Tanya, Rural Retreat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, safe location near the Potomac RR. Older hotel but good staff.
Stayed 2 nights in Oct 2023
Response from Tina R on 28 Oct 2023
Thank you for choosing the Keyser Inn. We appreciate your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary on 26 Oct 2023
Thank you for your review.

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Mary on 24 Oct 2023
Thank you for your review.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Megan on 21 Oct 2023
Thank you for your feedback. Hope you decide to stay with us again in the future.

8/10 Good

Norman

Travelled with family
Liked: Property conditions & facilities
Clean and handy.
Stayed 2 nights in Oct 2023
Response from Mary on 18 Oct 2023
Norman , Thank you for your review.

10/10 Excellent

Noah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very great place
Stayed 1 night in Oct 2023
Response from Tina R on 15 Oct 2023
Thank you choosing the Keyser Inn. We appreciate you feedback and look forward to your next stay.

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for your money.
A pleasant overnight stay. Room was clean and comfortable. Staff was friendly, helpful and courteous, Reasonably priced. If ever in the area again, I would stay here.
Stayed 1 night in Oct 2023
Response from Mary on 11 Oct 2023
Joyce, It was our pleasure having you as our guest. We are looking forward to your next visit.

8/10 Good

Brenda

Stayed 1 night in Oct 2023
Response from Mary on 30 Oct 2023
Brenda, Thank you for your review.

8/10 Good

Penny

Stayed 1 night in Oct 2023
Response from Tina R on 28 Oct 2023
Thank you for choosing the Keyser Inn. We appreciate your feedback.

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again! Everyone was so nice
Stayed 2 nights in Oct 2023
Response from Mary on 9 Oct 2023
Dorothy, Thank you for your review, We strive to have friendly service.

10/10 Excellent

Crystal

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was very noisy. You could here every single foot step .every time a door opened it sqweaked. Definitely needs some up keep.
Stayed 1 night in Oct 2023
Response from Mary on 9 Oct 2023
Crystal , I will look into the issue you had, Sorry for any inconvenience this may have caused you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean. Desk person on duty in the morning was very helpful and friendly.
Stayed 1 night in Sep 2023
Response from Mary on 3 Oct 2023
Thank you for your review, We strive to have clean rooms and a friendly staff.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Rooms are small but clean and comfortable. Very pleasant stay.
Stayed 1 night in Sep 2023
Response from Mary on 2 Oct 2023
John thank you for your review.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Keyser Inn
Keyser Inn was very nice. It was clean. Check in and check out was easy. It felt like a safe place. No problems.
Stayed 2 nights in Sep 2023
Response from Tina R on 1 Oct 2023
Thank you so much Bradley. We appreciate you choosing the Keyser in and your amazing feedback. We look forward to your next visit.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well priced. Very clean and friendly. Only one complaint was room was by checkin and laundry room and was noisy on the Friday night stay.
Stayed 2 nights in Sep 2023
Response from Mary on 25 Sept 2023
Thank you for your review, Hope to see you again.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the king suite. Very roomy. The bed was very comfy. We were impressed with the cleanliness of the room and the hotel. The guy at the front desk was very nice and welcoming. It's a definite return visit.
Stayed 1 night in Sep 2023
Response from Mary on 11 Sept 2023
Thank you for your review, We are looking forward to your next visit.

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023
Response from Tina R on 30 Sept 2023
Thank you for choosing the Keyser Inn. We appreciate you feedback and look forward to your next stay will us.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay..would use them again..
Stayed 1 night in Sep 2023
Response from Mary on 6 Sept 2023
Linda, Thank you for your review, Looking forward to your next visit.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tina R on 2 Sept 2023
Thank you for choosing the Keyser Inn. We appreciate your feedback.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tina R on 2 Sept 2023
Thank you for choosing the Keyser Inn. We appreciate your feedback.