Nice start, bad ending
Unfortunate timing withe the hurricane coming, which they handled very poorly. No communication even though they take cell phone & email information at check-in. We heard about the evacuation in town, asked the front desk about it at 3pm, and were told we had to leave by 11am the next morning. They offered no assistance on how to get out, even when asked. They pointed to the printed paper on the counter that said it was a mandatory evacuation with hurricane conditions. The local restaurants (workers & customers) were much more compassionate, accommodating, giving ideas and information on how to get out, and equally horrified by stories from guests at the Southernmost Beach Resort.
Nice resort if there are no problems, but they seem ill-equipped to handle anything out of the ordinary.
Comment from Hotel Management
23-Sep-2017 by General Manager, Hotel Management
Thank you for your recent stay with us. Mother Nature is as unpredictable as it is unfortunate, I apologize your stay was cut short by Hurricane Irma. We are at the mercy of city officials regarding evacuation procedures and the timing in which the information is given, this did present transportations challenges for guests and island residents as well. I am happy to say that we were very fortunate during the storm and our Resort is as beautiful as ever. I do hope that you return to our, normally, sunny island paradise soon!
Always at your service,