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Reviews of Pier House Resort & Spa

4 out of 5
Pier House Resort & Spa
1 Duval St, Key West, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1009 reviews" "
Rating 8 - Good. 216 out of 1009 reviews" "
Rating 6 - Okay. 90 out of 1009 reviews" "
Rating 4 - Poor. 48 out of 1009 reviews" "
Rating 2 - Terrible. 27 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to spend an alone weekend for my husband and I. We wanted a quiet weekend away from our kids to relax and recharge. And Pier House was just that. We stayed in the oceanfront suite which we absolutely loved. The view was breathtaking. The restaurant, bar, pool and beach were only steps away from us. The sunset view from our balcony was as absolutely stunning. Waking up to the sounds of the ocean as we enjoyed our coffee, was so delightful. We highly recommend this resort. Looking forward to coming back again soon.
Stayed 2 nights in Apr 2024
Response from Yvonne Jan on 15 Apr 2024
Thank you Cristina for your review. We look forward to seeing you again soon.

4/10 Poor

Byron

Liked: Staff & service, amenities, property conditions & facilities
Don’t plan on taking a nap during the day don’t go to bed early . Loud noise up tell 11 pm
Stayed 6 nights in Jan 2024
Response from Yvonne Jan on 15 Apr 2024
Hi Byron, I am not sure what the loud noise you heard. Did you contact the front desk about this?

10/10 Excellent

Ingris, Hialesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefect to relax
Stayed 1 night in Apr 2024
Response from Yvonne Jan on 15 Apr 2024
Thank you Ingris for your review.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to Key West often. Have never stayed at the Pier House before but wanted to check it out. Rhe staff at the front desk were great. We weren't happy with the original room we were given but then went out of their way to show us other options. Tje grounds are nice and it’s great that they have their own private beach on site.
Stayed 5 nights in Apr 2024
Response from Yvonne Jan on 15 Apr 2024
Thank you James for your review. We hope to see you again at the Pier House.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at Pier House four times over the past eight years. Property is feeling a little tired - in need of sprucing up. Staff are still good but attentiveness has gone down - particularly at front desk. Bar staff were still terrific.
Stayed 1 night in Apr 2024
Response from Yvonne Jan on 9 Apr 2024
Thank you for taking the time to do a review.

4/10 Poor

Caitlin

Travelled with family
Nice place but a cockroach in the room is not cool!!! I know it’s Florida but still way too much money for that!!!
Stayed 4 nights in Mar 2024
Response from Yvonne Jan on 3 Apr 2024
Thank you for your feedback. Did you contact the front desk? They would have sent over someone to take care of the issue.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this resort. The pool attendants could have been nicer. I actually had one guy make me carry the towels to our chairs and put the white covers on them myself. The bartenders were less than friendly and I even had to ask the guy if I could order a drink as he was chatting it up with his coworker. I will definitely stay again though as the place was clean and nice and very conveniently located to all the shopping/restaurants.
Stayed 4 nights in Mar 2024
Response from Yvonne Jan on 3 Apr 2024
Thank you Barbara for your review.

6/10 Okay

Richard

Stayed 1 night in Mar 2024
Response from Yvonne Jan on 15 Apr 2024
Thank you.

10/10 Excellent

Zaira

Liked: Cleanliness
Response from Yvonne Jan on 3 Apr 2024
Thank you.

10/10 Excellent

Maria, Berkeley Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pier house was in the perfect location. It was walking distance to everything. The rooms were big and beautiful with a huge veranda. It was very clean and the best part was the small beachfront wich most hotels dont have in the keys. I would reccomend this property to everyone.
Stayed 5 nights in Mar 2024
Response from Yvonne Jan on 26 Mar 2024
Thank you Maria.

10/10 Excellent

Tara

Stayed 4 nights in Mar 2024
Response from Yvonne Jan on 11 Apr 2024
Thank you Tara.

10/10 Excellent

Brian, Kankakee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our first room #187 was so loud next to the lounge it was ridiculous…went to front desk and asked to be moved and was moved to #614. This was an amazing room..made our trip! Thanks for making our vacation memorable!
Stayed 4 nights in Mar 2024
Response from Yvonne Jan on 19 Mar 2024
Thank you for taking the time to do a review. I am glad we were able to accommodate you. We hope to see you again at the Pier House.

10/10 Excellent

Zaid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort in keys
Stayed 3 nights in Jan 2024
Response from Yvonne Jan on 18 Mar 2024
Thank you for your review.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the harbor view!!!!
Stayed 2 nights in Mar 2024
Response from Yvonne Jan on 18 Mar 2024
Thank you for your reviw.

6/10 Okay

Leith, Ottawa

Liked: Cleanliness, staff & service, amenities
Overall the location is top notch. The price we paid on Expedia was very inflated compared with the hotel price and they were unwilling to budge or accommodate in any way. The room was basic. The staff were very friendly.
Stayed 2 nights in Mar 2024
Response from Yvonne Jan on 18 Mar 2024
Thank you Leith for your review.

2/10 Terrible

Karen

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not worth the price.
Stayed 3 nights in Mar 2024
Response from Yvonne Jan on 19 Mar 2024
I am sorry we did not meet your expectations. Feel free to contact me if you would like to discuss your issues.

10/10 Excellent

John

Liked: Amenities
Great location, great facilities and people very helpful and friendly.
Stayed 4 nights in Feb 2024
Response from Yvonne Jan on 13 Mar 2024
Thank you John for your review.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property beach is the best in key west staff is friendly and helpful food was a little high $ but great and staff and service was so good it made up for that
Stayed 3 nights in Mar 2024
Response from Yvonne Jan on 12 Mar 2024
Thank you Daniel for taking the time to do a review. We look forward to seeing you in the future.

10/10 Excellent

Gregory, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Pier House!
Stayed 5 nights in Feb 2024
Response from Yvonne Jan on 5 Mar 2024
Thank you. We hope to see you again soon.

10/10 Excellent

Mary Potts

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Yvonne Jan on 5 Mar 2024
Thank you.

10/10 Excellent

Dru

Travelled with group
Liked: Cleanliness, property conditions & facilities
Awesome.
Stayed 4 nights in Feb 2024
Response from Yvonne Jan on 26 Feb 2024
Thank you.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Yvonne Jan on 26 Feb 2024
Thank you.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 4 nights in Feb 2024
Response from Yvonne Jan on 26 Feb 2024
Thank you.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Yvonne Jan on 26 Feb 2024
Thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I didn’t like was our building had no elevator. Nice rooms excellent place to stay
Stayed 3 nights in Feb 2024
Response from Yvonne Jan on 21 Feb 2024
Thank you John for your review. You can contact the hotel on your next visit and request to be in the building with an elevator.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Comfortable rooms.
Stayed 3 nights in Dec 2023
Response from Yvonne Jan on 20 Feb 2024
Thank you for your review.

8/10 Good

Janet, Selkirk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable and free bus was useful.
Stayed 6 nights in Feb 2024
Response from Yvonne Jan on 19 Feb 2024
Thank you Janet for your review.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness
This resort was very nice maintain nicely. We have never been to Key West and the trip did not disappoint.
Stayed 5 nights in Feb 2024
Response from Yvonne Jan on 5 Mar 2024
Thank you Jamie for taking the time to do a review.

10/10 Excellent

Kristina, Boulder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a larger spa hotel experience while still being in Old Town Key West, the Pier House can't be beat. They keep their small private beach fairly clear of seaweed, which is awesome. Pool in the winter was nicely heated. Great dining with a water view. Housekeepers were unobtrusive and did a great job. We really enjoyed our stay. Top thing I'd change: personally I don't care for Molton Brown toiletries because their fragrances trigger allergic reaction for me.
Stayed 7 nights in Feb 2024
Response from Yvonne Jan on 19 Feb 2024
Thank you for your review.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Yvonne Jan on 13 Feb 2024
Thank you.

4/10 Poor

TONI MARIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are old and noisy! If you book through Expedia and take the standard room , they are dark, noisy, bad views , near compressors and generators ….. plumbing is loud, a/c units are so loud I had to unplug it because I couldn’t control the fan and temp. If you book through a 3rd party the staff will not upgrade you and Expedia does not answer the phone !
Stayed 4 nights in Feb 2024
Response from Yvonne Jan on 13 Feb 2024
We are very sorry to hear the you didn't have a great experience at our resort. Our mission is to provide excellent guest experiences. We have taken your feedback on board and will strive to make improvements accordingly.

10/10 Excellent

Jim

Stayed 5 nights in Feb 2024
Response from Yvonne Jan on 26 Mar 2024
Thank you.

10/10 Excellent

Martha

Travelled with partner
Liked: Amenities
We enjoyed everything! Would love a rug in the bedroom! Sticky tile
Stayed 4 nights in Feb 2024
Response from Yvonne Jan on 13 Feb 2024
Thank you Martha.

4/10 Poor

Lynn

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The A/C blew down on our head and made it difficult to sleep.
Stayed 5 nights in Feb 2024
Response from Yvonne Jan on 8 Feb 2024
Thank you for your feedback, and we apologize for your experience. We hope you’ll give us another chance in the future.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
black mold all over balcony, dripping water in room, could not call front desk from room phone...love this place, but at 1000$ a night over holiday weekend, should be in better condition....Jeanie at beach bar is wonderful
Stayed 3 nights in Jan 2024
Response from Yvonne Jan on 5 Feb 2024
Thank you Michael for your feedback. We will be addressing this issue.

8/10 Good

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach area was nice! Friendly staff.
Stayed 4 nights in Jan 2024
Response from Yvonne Jan on 30 Jan 2024
Thank you Sheri.

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need updating. Water pressure in bathroom sink wouldn’t wash toothpaste down. Property location is excellent. Beach/sunbathing areas very nice. Our waitress/bar order delivery “gal” Linda is excellent ;so personable, friendly, helpful. She deserves a huge applause. Looking forward to my stay next year
Stayed 3 nights in Jan 2024
Response from Yvonne Jan on 30 Jan 2024
Thank you Karen for your review and your feedback.

10/10 Excellent

Gary

Stayed 4 nights in Jan 2024
Response from Yvonne Jan on 20 Mar 2024
Thank you.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay
Stayed 3 nights in Jan 2024
Response from Yvonne Jan on 30 Jan 2024
Thank you Jeremy for your review.

8/10 Good

Ruby

Travelled with group
Liked: Cleanliness, staff & service, amenities
The place could use a fresh coat of paint, and some more lights in the hallways. Restaurant was closed on Mon & Tue. Over all ok but not worth the amount they charge to stay a night.
Stayed 2 nights in Jan 2024
Response from Yvonne Jan on 30 Jan 2024
Thank you Ruby for your review and feedback.

8/10 Good

Kurt Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Yvonne Jan on 30 Jan 2024
Thank you.

10/10 Excellent

David w

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort everything was within walking distance. Next time would up grade to a room with a better view.
Stayed 5 nights in Jan 2024
Response from Yvonne Jan on 23 Jan 2024
Thank you for your review.

6/10 Okay

Joey

Liked: Cleanliness, staff & service
The staff were great . The bed felt like we were sleeping on a box spring . The vent in the bathroom was very noisy and loud. The food was good, but very limited selection.
Stayed 5 nights in Jan 2024
Response from Yvonne Jan on 23 Jan 2024
Thank you Joey for your review. All of the mattresses have recently been replaced. Feel free to contact me if you would like to discuss your issues.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chart room was a plus also the women serving us at the pool was exceptional as she was always in the past.
Stayed 7 nights in Jan 2024
Response from Yvonne Jan on 25 Jan 2024
Thank you Dennis for your review.

8/10 Good

valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel but VERY overpriced. Rooms are small and I wish they had a decent hairdryer in the room.
Stayed 3 nights in Jan 2024
Response from Yvonne Jan on 18 Jan 2024
Thank you Valerie for your review.

10/10 Excellent

Im-Sun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was beautiful. The room was nice. I liked the spa area with locker room. Beautiful ground and sandy beach.
Stayed 2 nights in Jan 2024
Response from Yvonne Jan on 18 Jan 2024
Thank you for your review.

10/10 Excellent

robert allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Yvonne Jan on 18 Jan 2024
Thank you Allen

8/10 Good

THOMAS LEE, Eureka

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check-in staff was not very friendly provided very little information on resort like coffee cart by pool in morning etc. Pool area & support staff where great
Response from Yvonne Jan on 16 Jan 2024
Thank you for your feedback.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and near the fun spots balcony was to small for 4 people
Stayed 2 nights in Jan 2024
Response from Yvonne Jan on 15 Jan 2024
Thank you for your review.

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Yvonne Jan on 12 Jan 2024
Thank you Jason.