Dear Nelly; Thank you for your review and for staying at us. We were happy to see that our peaceful surroundings, our staff's attitude, as well as our wellness area gained your approval, and that the food services were to your liking. I am sorry that in other aspects we could not meet your expectations in 100%. I apologize if the room's condition was less than perfect. We have a tiered cleaning system, meaning that our guest can select the level of cleaning they would like to have in their room, by hanging out the appropriate door hanger until 10 AM each day.Thank you for notifying us about the carpet's condition. We constantly change carpets in our rooms throughout the year. Upon receiving your message I have forwarded it to our housekeeping to examine whether this room needs to be moved up in the changing schedule.As for the therapy procedures, we do offer discounted prices for bundled deals. However, this discount is not tied to buying more than 10 treatments. If you had found such an information, we greatly appreciate if you will send us its source so we can update it as soon as possible. According to our therapy reception's records you had ordered a bundled treatment with 12 procedures, and 2 additional ones for each of you. The price of the bundle deal was 290 EUR, so the price of each treatment there in average was 24 EUR. As for the 2 additional treatments, one was 25 EUR while the other was a more expensive one, costing 30 EUR. If you had bought the 12 treatments in your package individually, it would have costed 365 EUR. Thus with the bundle you saved about 20%, compared to the individual prices. Our therapy receptionists do everything to inform our guest about the prices and included services of each order, prior to the reservation of said procedures. I am sincerely sorry if the communication left room for any misunderstanding. I hope I could answer any question that arose regarding our pricing policy. If you have further queries or requests, I shall gladly be at your service. Sincerely: Peter Nagy, E-commerce manager, Ensana Thermal Heviz

Dear Elizabeth; Thank you for your 10/10 review and for staying at us. We hope to see you again soon. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal Heviz

Dear Galina; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal

Dear Sergej; Thank you very much for your 10/10 review and for staying at us. In the wintertime the outdoor (textile-free) sauna is indeed operating with a limited opening hours, but with the coming of spring we are planning to make it available again through the whole week which will solve the current issue among textile and non-textile users. We hope to see you again soon. Best regards: Peter Nagy, Ensana Thermal Heviz

Dear Roni; Thank you for 10/10 your review and for staying at us. We hope to see you again soon. Best regards: Peter Nagy, Ensana Thermal Heviz

Dear Albert; Thank you for your review and for staying at us. We are sorry that we could not meet your expectations perfectly We apologize for the inconvenience caused by the elevators; though we order their repair from the specialist maintenance staff immediately, due to the global distribution chain issues the requested fix is being be carried out usually later than usual.As for the treatments, our schedule was 100% full during your stay. That is why our reception asks our guests for a timely arrival, since in case of a latency in such extremely occupied times we cannot re-schedule those treatments. On any other occasion we are more than ready to provide our guests with a new appointment but at that time it was impossible. Again, we apologize for the inconvenience and thank you for sharing your experiences with us. Best regards:Peter Nagy, E-commerce manager

Dear Brandon; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Ensana Hotels

Dear Diane; Thank you very much for your review and for returning to us. It was good to see you had a nice time and that we could match your expectations. We hope to see you again soon! Best regards: Peter Nagy, E-commerce manager

Dear Danijel; Thank you very much for your 10-points review and for staying at us. We hope to see you again soon. Best regards: Ensana Hotels

Dear Susan; Thank you very much for your detailed review and for choosing us. We are really glad that you had a nice stay at us, and grateful for your kind words. We hope to see you again soon! Sincerely: Peter Nagy, E-commerce manager

Dear Guest; Thank you for your review and for staying at us. We do not have a pool bar indeed, but it is in the planning for our future developments. Apart of that I hope you had a nice time and will visit us again. Sincerely: Peter Nagy, E-commerce manager

Hi Eva; Thank you for your rating and for choosing us. If there is anything we can make your next stay even better, do not hesitate to contact us. Sincerely: Peter Nagy

Dear Guest, Thank you for your scoring, and for choosing us. Best regards: Peter Nagy, E-commerce manager

Dear Guest; Thank you for for your review and for your kind words about our staff. It was joyful to read that you had a great holiday at us. We hope to see you again soon. Best regards: Peter Nagy

Dear Sophie; Thank you for your review and for staying at us. It was good to see that our spa facilities gained your approval. I am sorry that the food services could not match the expectations - we do everything to improve in this aspect too. I hope we may have the opportunity to greet you among our guests once more. Sincerely: Peter Nagy, E-commerce manager

Dear Alexander; Thank you for your rating, we hope you had a great time at us. We are looking forward to having you with us again soon. Sincerely: Peter Nagy, E-commerce manager

Dear Guest; Thank you for your feedback and for choosing our hotel. We hope to see you again soon. If there's anything we can make your stay even better, we are at your disposal. Sincerely. Peter Nagy, E-commerce manager

Dear Michael; Thank you for your review. It is always a pleasure to read the opinions of our satisfied guests. If we can do anything to make your next stay even better, we are at your service. Best regards: Peter Nagy, E-commerce manager

Dear Guest; Thank you for your review and for staying our hotel. We hope to have the opportunity to greet you among our guest once more in the future. Sincerely. Peter Nagy, E-commerce manager

Dear Igor; Thank you for leaving a feedback about our resort. We hope to have you with us again soon, and provide you with an even better holiday experience. Sincerely: Peter Nagy, E-commerce Manager

Dear Guest; Thank you for choosing our venue and sharing your experience with us. I am extremely sorry for the inconvenience you experienced upon your arrival. Currently, our reservation system is not yet connected directly with the online reservation sites, thus, each reservation must be inputted manually by the reservation department. The front desk team can only access the reservation after that. In the case of last-minute reservations, such delays - rarely though, but - occur, and we do our best to keep them on the minimum. I am pleased to inform you and your fellow travellers that the online connectivity is planned to be established yet in this summer, so hopefully no such issue will arise anytime soon. I would like to apologize again, and express my sorrow that this occurrence spoiled the rest of your stay. Sincerely: Peter Nagy, E-commerce Manager

Dear Sandra; Thank you very much for your review, and for staying with us. We are really looking forward to have you with us again, and hopefully earn even higher scores from you. Warmest regards: Peter Nagy, E-commerce manager

Dear Anthony; Thank you for sharing your experiences with us; it was joyful to read that our staff and facilities could leave a lasting impression. We hop that you will be back soon. Sincerely: Peter Nagy E-commerce manager

Dear Guest; Thank you for your review, and for choosing our hotel. It was joyful to read that you were satisfied with our staff. I would like to apologize again for the inconvenience you experienced about your reservation. We tried to do our best to amend the situation. Had you stayed more than one night, we would have found another solution and relocate you into one of our superior rooms, but as your reservation was for a single night, with a late arrival, the refund deemed to be the best course of action. I hope that despite this experience you will give us another chance to prove ourself. Sincerely: Peter Nagy, E-commerce manager

Dear Guest; Thank you for staying at us and sharing your feedback. I was glad to see that you enjoyed our wellness services and our dinner. I sincerely apologize for the inconvenience, caused by contradicting information that was present on hotels.com's website. Indeed, we charge 2 EUR / night / car parking fee, written among the property amenities. It was due to an administration oversight that free parking was listed among the room properties. We already contacted hotels.com to change this information as soon as possible. As for the mattresses, there is also a possibility to change for one with different hardness, should the default setting prove less comfortable. The housekeeping will gladly provide you with one upon request. I know such issues can be experienced and thus, mended through a longer stay, so I sincerely hope that you may grace us with a longer visit of yours. Sincerely: Peter Nagy, E-commerce manager

Kedves Vendégünk! Köszönjük, hogy szállodánkat választotta. Ha következő, nálunk töltött pihenését még kellemesebbé tudjuk valamivel tenni, örömmel állunk rendelkezésére. Szívélyes üdvözlettel: Nagy Péter, E-commerce manager, Ensana Thermal Hévíz

Dear Lioudmila; Thank you very much for your 10/10 review and for staying at us. We are glad that you had a wonderful time and hope to see you again soon. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal Heviz

Dear Ladislau; Thank you for your review and for staying at us. We are glad that our therapy- and wellness-services were to your liking. Be back with us soon! Kind regards: Peter Nagy, E-commerce manager, Ensana Thermal Heviz

Dear Eva; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal Heviz

Dear Kerstin; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Peter Nagy, E-commerce manager

Kedves Tímea! Köszönjük szépen tízpontos értékelésüket, és hogy visszatértek hozzánk. Örülünk, hogy pihenésük kellemesen telt, és szeretném megnyugtatni, hogy kerti termálmedencénk csak átmenetileg van üzemen kívül. Várjuk vissza Önöket minél előbb. Üdvözlettel: Nagy Péter, E-commerce manager

Dear Kristian; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Ensana Hotels

Dear Werner; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Peter Nagy, E-commerce manager