Kerasoula Holidays from £453

The hotel was at a great location; not far from the attractions, but also in a quiet neighborhood. It’s was quaint and clean, too, and the staff was very helpful. I would have given it 5 stars, but our first night there the AC didn’t work so we had to tell the reception desk, and it was fixed by the following night. They even offered to put us in a different room, but we declined. The toilet water was also always running all the time which was annoying at night; we just closed the bathroom door and it was fine. I would stay here again though— those were not deal-breakers.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

Excellent boutique hotel. Excellent location. The staff is extremely polite and helpful. Tasos is the name of the bell boy who was not only taken care of my any questions regarding the amenities, but also was taken care of the pool and kept it pristine.

Great beach, delicious breakfast, picturesque

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.