Exterior

Reviews of The Woolpack Hotel

4 out of 5
The Woolpack Hotel
The Street, Chilham, Canterbury, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 95 out of 219 reviews" "
Rating 8 - Good. 91 out of 219 reviews" "
Rating 6 - Okay. 23 out of 219 reviews" "
Rating 4 - Poor. 8 out of 219 reviews" "
Rating 2 - Terrible. 2 out of 219 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hosts
Stayed 1 night in Sep 2023

4/10 Poor

Thomas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Fungi smell
We were staying in the 4 bed appartment and there was a strange and strong smell of fungi. We söeot with open windows but is was not disappearing. After arrival at home our night clothes were still smelling. Not sure that this is not a risk for health.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to locate and convenient both as a village base and to visit nearby venues. Warm welcome. Quick check in and check out. Good choice of food. Quiet. Nice room. Thoroughly enjoyed the stay.
Stayed 1 night in Sep 2023

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Leigh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in one of the cottages with a twin room. Comfortable and quiet. Didn't dine in the restaurant but the breakfast was fine.
Stayed 1 night in May 2023

4/10 Poor

Jane

Disliked: Staff & service, room comfort
Only a couple of the staff wanted to work. Couldn’t get a drink, when we returned back to the hotel,10.30 pm but the bar still had a dozen people in. Breakfast was not the best, but had a nice evening meal.
Stayed 2 nights in Apr 2023

8/10 Good

fyfe

Business traveller
Liked: Cleanliness, staff & service
A Lovely Coaching Inn
The Woolpack is a lovely Inn to stay at. Fabulous food and a well kept bar. Popular with the locals and great fun. The single rooms for travellers are too small and dated.
Stayed 2 nights in Sep 2022

10/10 Excellent

Andrew

Stayed 1 night in Sep 2022

10/10 Excellent

Sean, Swampscott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pub hotel in a beautiful village. Good quality dining, including a great breakfast. Friendly staff, easy parking.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 1 night in Aug 2022

8/10 Good

Steve

Stayed 1 night in Aug 2022

6/10 Okay

Michael

Liked: Cleanliness
Great location in a beautiful village, nice pub and dining area. The rooms are functional but quite basic, mine seemed clean but had an odor. Bathrooms could really do with some modernisation. WiFi wasn't working.
Stayed 1 night in Aug 2022

6/10 Okay

Merv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL LOCATION
The location is Chilham, which is a beautiful village. We had a room on the ground floor, at the back of the pub, unfortunately there are rooms above and because of the age of the building there is a lot of noise from creaking floorboards and people walking up and down their respective floors. Request a first floor room if you stay. Pub only had a limited range of beers available. We ate at the White Horse pub just up the bank from the Woolpack, range of beers was far better and food was amazing. Woolpack is a good choice - it just needs to up its game.
Stayed 1 night in Aug 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

8/10 Good

Ralf

Liked: Staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Gabriele

Liked: Cleanliness
Stayed 3 nights in Jul 2022

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, amenities
This is a beautiful historic hotel. Unfortunately, while we were there, the hot water for our room went out, but they got it fixed quickly and we were able to shower with hot water in morning. Unfortunately, the delay made it impossible to make it to breakfast on time and there was not a lot of flexibility there, though we could have better communicated the situation. Overall, it was a very peaceful place to stay - - I slept better there than many places along our journey. And the food we had in the restaurant for dinner was magnificent. The staff are good but more internal communication about our situation could have been helpful.
Stayed 1 night in May 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were welcoming and helpful. Made our whole trip very enjoyable and a real pleasure. Thank you.
Stayed 1 night in Feb 2022

4/10 Poor

Ann

Disliked: Property conditions & facilities, room comfort
Definitely Not 4*
This used to be a lovely old coaching inn until the new owners ripped the heart out of it destroying all the original features and painting everything Grey ! The room was very poorly furnished and decorated and in no way was this a 4* cheap painted wooden bed frame was Creaky & falling apart in places . Have had better bed linens in a travel Lodge! Even the pillow cases were inside out. Mattress was hard , was clean but not comfortable whatsoever, very basic accommodation , one step up from a hostel ! Food was poor , should have guessed not to expect much when we were the only other Diners. Table was booked for 8 and by 8:20 we were being rushed to order as kitchen was closing, bear in mind it was Saturday evening & originally we could have booked a table for 9 . They charge gastro pub prices but not gastro pub quality . No atmosphere in bar & almost empty so we went back to the Whitehorse up the hill where we had an amazing evening ( and Sunday lunch next day) we obviously declined to stay for breakfast so can’t comment on that Chilham is a lovely village and we will be back , just Not Here .I wish we had stayed here before they destroyed it.
Stayed 1 night in Dec 2021

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2021

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. Room was comfortable. Staff friendly, and great location.
Stayed 1 night in Nov 2021

10/10 Excellent

cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Country Inn
Set in the picturesque village of Chilham The Woolpack Hotel is a converted pub with accomodation attached. Very friendly staff, great breakfast at a reasonable price and comfortable beds
Stayed 1 night in Aug 2021

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Lovely sized room. Clean, light and airy. Will definately stay there again.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful staff.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standout feature was the friendliness of the staff
Stayed 1 night in Aug 2021

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly helpful staff Lovely room nice breakfast
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Lovely ambience. Delightful little cottage style room outside the main inn.
Stayed 1 night in Jun 2021

10/10 Excellent

Mr Stephen R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With no doubt, the service we received from the owner at the Woolpack was simply wonderful. It's rare to find someone who cares as much for his guests these days. The Woolpack is a little gem and deserves to succeed.
Stayed 1 night in May 2021

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Hotel
Very Quiet
Stayed 1 night in Mar 2021

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilham chill out
Very pleasant welcome although we had booked a table for dinner at 7pm but were told that the kitchen closes at 5 30 on a Sunday and the bar at 7 30! The weather precluded any trip out to find another bar so we ended up in our room watching TV !
Stayed 1 night in Oct 2020

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice little place to stay.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely greeting on arrival. Friendly and helpful staff. Room lovely but very old. Floor creaked. Bed mad a terrible noise when turning over. Toilet not flushing away first time. Beautiful surroundings. Beautiful food...
Stayed 1 night in Mar 2020

10/10 Excellent

june

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable accommodation spoiled by poor plumbing creating noisy toilet sisterns in bedrooms. Inconsiderate guests caused sleepless nights. Great breakfast service.
Stayed 2 nights in Nov 2019

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family stay
Family of 5 stayed in the suite with dog. Very comfortable beds, ,basic decor. staff very friendly and excellent evening meal and breakfast.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice buildings and room. Good food. Great location. But being an older building, the creaking noises when other guests moved about in the rooms above was very loud.
Stayed 1 night in Oct 2019

8/10 Good

Bbright, NYC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely inn. Good food. Stable rooms are nice. Water for bath and shower are super tricky and gets scalding very quickly. Your choices are cold or scaling. Pillows were thin but bed was comfortable. Room was also a little dark and more electric outlets would be nice.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the Woolpack especially how dog friendly they are. Two slight quibbles- I told them the first morning that the hairdryer switch didn’t work and that it needed to be unplugged before it would go on/ off. My bedside light was faulty and kept going on and off every 5 minutes or so making it impossible to read by. Although the person O spoke to said she would report these faults to the housekeeper team absolutely nothing was done about these issues and no reference was made to them during our short stay. I was very disappointed as this very poor service was in huge contrast to the friendly and excellent service in the bar and restaurant
Stayed 3 nights in Sep 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful weekend
Wonderful location, fabulous food and a very warm welcome from every member of the team. Will be recommending The Woolpack highly to everyone we know.
Stayed 2 nights in Aug 2019

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good place to return
a really genuine old pub ,with good friendly but efficient service,cosy bar,good food and a comfortable large bedroom and large shower.The village has so much character and history and surrounded by fields of hops,fruit trees and tranquillity.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great friendly staff, fantastic Full English Breakfast
Stayed 1 night in Feb 2019

2/10 Terrible

Les

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hoteL. Great staff. One of the best atmospheres.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Housekeeping
The shower was stopped up and would not drain at all. Had to use a nearby room that required going outside to access. But they did their best to make a mends.
Stayed 1 night in Nov 2018

8/10 Good

Grant

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Alan, Caterham

Liked: Cleanliness, staff & service, room comfort
Pleasant stay in Chilham
Nice old pub with rooms out the back in what is probably a converted barn. Big restaurant and a smaller bar area. It's a Shepherd Neame house so the beers are Spitfire and Masterbrew. Food in the evening is a bit pricey but the pies were good so worth it. Check-in was easy, the room was a small but comfortable. WiFi was fine in the pub but didn't reach our room which was disappointing as we always look for WiFi when booking a B&B. We think there was something odd about the shower mixer as the water in the tap was very hot but you couldn't get a really nice hot shower. Wasn't a problem for us but might be different in the Winter.
Stayed 2 nights in Aug 2018