Ratings based on 484 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Overall pleasant experience

Posted 23-Sep-2016
Pros: Bar staff and bar food
Cons: Online check in as above
Location: Easy access off of the motorway, not sure what is to do nearby as we were only there for one night.
This hotel uses self service check in. The lady stood there as we arrived to the counter to do it was unfriendly and non-engaging, basically staring straight through is with out a smile. Not very welcoming! There were three of us and the first two checked in successfully. When the third person tried it kept getting to add your key card stage and then failing, we tried again. Eventually another woman came along and was a little officious treating us like fools, she said the room is not ready. It would have been easier if the screen told us this - especially as we were only 30 minutes ahead of check in time. The rest of the stay was very good, the meeting room was well presented and laid out, great food and beverages available in the package. The bedrooms were modern and clean with well appointed bathrooms. The food and service in the bar was excellent , with a great atmosphere.
4out of 5
by A verified traveller from kent

Nice hotel very good breakfast

Posted 10-Jul-2016
Pros: Nice staff good food and pool
Cons: They could ask you which room you would like as in near the lift efc
Location: Don't know was on works outing
Only problem was the very long walk to the room,with a heavy case it was too far away from the lift
4out of 5
by A verified traveller from c

Excellent room !!

Posted 04-Jul-2016
The room was better than we could have wished. Superb shower with quality toiletries. Comfortable bed and pillows, obviously not a cheap bed !! Coffee machine in room, huge TV with some sky channels. Good quality bedding. SO much better than Premier Inn and cheaper. Highly recommend it
4out of 5
by A verified traveller

Nur als Zwischenstopp

Posted 04-Jul-2016
Keine Aussage möglich, da nur zum Übernachten da. Aber das, was wir gesehen haben, war gut.
3out of 5
by David from Brixton

Not good value for money

Posted 02-Jul-2016 on Hotels
The room and corridors were very stuffy - despite investing in dyson room coolers they didn't make that much difference. The shower didn't work properly - either too hot or too cold. I don't think this was very good value for money, although I'm sure if you were into the gym and swimming (as they are free with your stay) then it would be. We were also told we had paid for breakfast when we checked in only to be told that it wasn't when we turned up the following morning.
5out of 5
by Vanessa

This traveller left a rating score only Posted 28-Jun-2016 on Hotels
4out of 5
by Paul from Rustington

Birthday break

Posted 21-Jun-2016 on Hotels
Great hotel and very clean and tidy , but bar and restaurant staff service poor , no interest the customer and incorrect order forgot to bring the starters just brought main course then forgot to deliver 2nd wine but still tried to charge with no appoligeis .
4out of 5
by A verified traveller

Two night business trip

Posted 20-Jun-2016 on Hotels
Two night business trip , nice welcome , auto check was faulty , so had manually check in and faulty room card , so had to trek from Room to reception twice , to get it sorted . Food ok , trying to eat in pub side was a challenge , far to noisy with football and also a singer . Room was very good , however corridor seemed to part way through overhaul , strong smell of some sort of chemicals ,possibly where they had laid new underlay , no carpet though . Parking was ok , plenty of room .
5out of 5
by Kev

This traveller left a rating score only Posted 20-Jun-2016 on Hotels
4out of 5
by A verified traveller from maidstone

Event night out

Posted 19-Jun-2016
Reception staff werent overly friendly and there wasnt enough coffee making facilities in the room and no other choice than 2 decaf sachets,the room was lovely and the refurb is great, breakfast was also good, so overall not a bad stay, but the events night wasnt what was advertised so abit disappointed with that