Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Liverpool

Luxurious Club Room, Poor Restaurant Experience

Posted 14-Oct-2016
Pros: My club room was very comfortable and had a full Sky TV package (including BT Sports).
Cons: The issues experienced in the restaurant ruined any positive vibes I had for my stay. This seems so basic for such a well established hotel chain.
Location: There is a Beefeater right around the corner (left at the car park entrance then first left) - they had food and everything!
Hotel is well presented, externally and also within the reception area. The bar is bustling and well stocked. The check in is self-service but in the most simple way possible and the Club rooms are very comfortable and styled in a fresh and modern manner. My 1st night of 2 was a quick pit stop between meetings and business dinner. My 2nd night was supposed to be a much calmer, slower, evening with dinner in the hotel's restaraunt. However, having taken 5 minutes to be seated, with no one else waiting and to then be presented with a menu of just around 12 items over 3 courses, concern raised it's head. After 20 minutes waiting to be served, we left, walking past over a dozen of occupied tables, all lacking one thing; food. The staff saw us walk out but didn't ask us if everything was ok. Maybe our faces said it all.
4out of 5
by A verified traveller

Very nice stay

Posted 10-Oct-2016
Stayed here for a work charity event and would highly recommend.
4out of 5
by A verified traveller

Overall pleasant experience

Posted 23-Sep-2016
Pros: Bar staff and bar food
Cons: Online check in as above
Location: Easy access off of the motorway, not sure what is to do nearby as we were only there for one night.
This hotel uses self service check in. The lady stood there as we arrived to the counter to do it was unfriendly and non-engaging, basically staring straight through is with out a smile. Not very welcoming! There were three of us and the first two checked in successfully. When the third person tried it kept getting to add your key card stage and then failing, we tried again. Eventually another woman came along and was a little officious treating us like fools, she said the room is not ready. It would have been easier if the screen told us this - especially as we were only 30 minutes ahead of check in time. The rest of the stay was very good, the meeting room was well presented and laid out, great food and beverages available in the package. The bedrooms were modern and clean with well appointed bathrooms. The food and service in the bar was excellent , with a great atmosphere.
3out of 5
by Tim from Chesterfield

Posted 23-Jul-2016 on Hotels
Too hot ! No air con no sleep
3out of 5
by Rachel from Maidstone

Nice in the winter possibly?!

Posted 18-Jul-2016 on Hotels
The hotel and the room was very nice, but don't stay here on a hot night, there is no air conditioning in any part of the hotel, room had a small fan but totally useless and very noisy! Room was so stuffy it was hard to breath! Couldn't sleep so wasn't ideal at all!!!! Also I'd get breakfast else where, as the fruit was warm and the bacon was cold! They seem to have a problem with temperature throughout the hotel!
5out of 5
by Fiona

This traveller left a rating score only Posted 11-Jul-2016 on Hotels
4out of 5
by Gun from Jönköping

Good value for money

Posted 11-Jul-2016 on Hotels
Stort rum. Härlig SPA anläggning. Frukosten OK.
4out of 5
by A verified traveller from kent

Nice hotel very good breakfast

Posted 10-Jul-2016
Pros: Nice staff good food and pool
Cons: They could ask you which room you would like as in near the lift efc
Location: Don't know was on works outing
Only problem was the very long walk to the room,with a heavy case it was too far away from the lift
4out of 5
by A verified traveller from c

Excellent room !!

Posted 04-Jul-2016
The room was better than we could have wished. Superb shower with quality toiletries. Comfortable bed and pillows, obviously not a cheap bed !! Coffee machine in room, huge TV with some sky channels. Good quality bedding. SO much better than Premier Inn and cheaper. Highly recommend it
4out of 5
by A verified traveller

Nur als Zwischenstopp

Posted 04-Jul-2016
Keine Aussage möglich, da nur zum Übernachten da. Aber das, was wir gesehen haben, war gut.