Ratings based on 535 Verified Reviews

4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Maidstone

Last minute guest.

Posted 19-Feb-2017
Booking online was a breeze. Met by lovely and very helpful staff upon arrival. Upgraded without asking. Lovely facilities. Access to restaurant, bar and gym etc. Great nights sleep. Couldn't fault my stay. Highly recommended.*****
3out of 5
by A verified traveller from H

Bathroom dirty

Posted 13-Feb-2017
Staff were very friendly but room was very disappointing. Bath had black mould around taps and shower surround . Hair in bottom of bath and floor was still dirty . Sheets had been laundered but stains on sheets .
5out of 5
Recommended
for Everyone
by A verified traveller from Surrey

Amazing Hotel

Posted 31-Dec-2016
Pros: Room with the most comfortable be I have ever slept in
Cons: No
Location: Just outside Maidstone town centre - shopping - picture - bowling and many restaurants close to a massive Next store & Mote Park
Great location - access to Maidstone - ample parking - beautiful hotel firts class finish - modern & broght - spacious room with an amazing bed - so comfortable didn't not want to leave it 🤗5 Stars
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Nov-2016
Location: Nothing on site - own transport required. Taxi's cost a fortune
Friendly staff, especially in the Bar. Breakfast average, could have been hotter
5out of 5
by A verified traveller

Posted 21-Nov-2016 on Hotels
Clean, modern and value for money.
5out of 5
by A verified traveller

outstanding

Posted 20-Nov-2016 on Hotels
great from start to finish
4out of 5
by A verified traveller

Posted 20-Nov-2016 on Hotels
Ok but no hot water in the morning. Ad I had to check out early, I had to boil the kettle and have a strip wash using the sink.
5out of 5
by A verified traveller

Convenient and clean hotel

Posted 14-Nov-2016 on Hotels
Very clean and modern rooms at a very good price. Would definitely return.
5out of 5
Recommended
for Everyone
by A verified traveller from london

Restful night

Posted 06-Nov-2016
Location: You have to negotiate a couple of very busy roundabouts . A sign would have been helpful. Great gym and pool but you have to pay extra for these now.
Staff were very helpful and friendly especially the ladies in the dining room. Nice breakfast ,well laid out with good choices. Room was comfortable, good beds and heating. Decor a bit overpowering especially the colour scheme in the corridors. Theme night we attended was excellent
3out of 5
by A verified traveller

Good location for Medway vist whether business or

Posted 02-Nov-2016 on Hotels
Positives noted above plus the leisure facilities. However the menu is poor measured against any standard especially if you were staying for more than one night as business people or leisure travellers could well do.