Ratings based on 525 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 21-May-2017
Woman was friendly for check in. Room was ok, I think they are in the middle of a remodel because the bathroom was brand new but the room had missing art on the walls and needed to be painted. That aside the bed was comfy so we were happy. Breakfast was awesome. Staff after check in were kind of rude. For some reason our dirty towels were hung back up after we threw them on the floor by the housekeeper. I thought the universal sign for requesting fresh towels was to place them on the floor so this was very troubling for me. If it is not their policy to provide clean towels when this occurs let me know and I wouldn't have placed them on the floor. I would have hung them up. I called the front desk and requested new towels and she seemed annoyed. We left to grab dinner and when we returned we received 4 hand towels instead of the requested hand towels. I tried to discuss with the woman at the front desk and she was very combative. Long story short, this hotel has a lot of potential if they can improve the friendliness of the staff and finish up the renovation which was also very noisy.
5 out of 5
Recommended
for Everyone
by A verified traveller from Worthing

Lovely stay in Canterbury

Posted 18-May-2017
Pros: Location, room, cocktails, breakfast.
Location: Location right in the centre of Canterbury surrounded by lovely pubs and restaurants as well as the cathederal and other places of interest to visit.
Great surprise how wonderful the hotel was. We paid such a low price and we had a lovely room in the annexe. The bathroom had recently been refurbished to a very high standard. Large room in quiet location. A cooked breakfast and cold buffet was also included in the price. Had wonderful cocktails in the bar and the location was excellent, right in the centre surrounded by lovely pubs and restaurants. We were expecting a room in a pub but were delighted to discover this gem of a hotel. Looking forward to coming back for another stay and would highly recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kent

Nicely positioned

Posted 11-May-2017
Pros: Great staff, comfortable bed, great breakfast, locations
Cons: The furniture is very shabby, it would be nice if they could be renewed.
Location: Perfect location for the Marlowe theatre, river trips, shopping, chaucer tales, great restaurants and pubs, cathedral and general sight seeing
Great staff, clean room, rather small though and the furnishings shabby. The bed was really comfortable. Very nice communal areas and bar. Great breakfast. Perfect position for visiting Canterbury, ideal for a night stop over. Close to the Marlowe theatre and some very nice restaurants. I believe they have a variety of rooms, we paid budget price and had a budget type room. I thought we got value for money.
5 out of 5
Recommended
for Everyone
by A verified traveller from South Yorkshire

Nice hotel close to town centre

Posted 11-May-2017
Would stay there again everythink you need even parking close to town centre
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 02-May-2017
Pros: We liked the size of the rooms. The parking was great.
Location: The location was very good and close to restaurants and pubs and a short walk to the cathedral and we could see the city gate from the hotel.
The decor of the hotel was very nice. We had two rooms booked and they were both a good size and much bigger than most hotel rooms in England.
2 out of 5
by A verified traveller

Used to be a nice hotel

Posted 02-May-2017
Pros: Car park
Cons: Ground floor rooms are only fit for singles!
Stayed here some years ago, and enjoyed our stay. Unfortunely the same cannot be said now. Our room on the ground was tiny, the bathroom shower was more like a jet washer and temperature could not be controlled. For breakfast I ordered scrambled egg and a sausage, the sausage was edible however the scrambled egg looked like an omelet that had been cut up it was terrible
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2017
Lovely hotel, nice room and very close to the centre of Canterbury. Would book again next time in Canterbury.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Very pleasant hotel in a good location.

Posted 13-Mar-2017
Pros: Location. Breakfasts and very pleasant and helpful staff.
Cons: Found shower temperature very hard to regulate.
Location: Canterbury itself was lovely as we were expecting. The choice of restaurants was excellent. Visited local coast line and zoo whilst there.
In a good location for exploring Canterbury and surrounding area. Staff could not have been more polite and helpful. Breakfast was very ample and tasty and served in a very pleasant surrounding. Bar was well stocked but a little disappointed the restaurant is no longer open in the hotel. We visited for our silver wedding anniversary, the hotel had put towels made into swans and rose petals on the bed which was a lovely added touch.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Mar-2017
Excellent, nothing more to add not sure why its asking me to!
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Feb-2017 on Hotels