Ratings based on 503 Verified Reviews

4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from North Yorkshire, UK

The Falstaff Hotel, Canterbury. Close to Town.

Posted 29-Dec-2016
Pros: The ambiance of the new look Falstaff is great. Lively, modern but still original. Staff, service and breakfast were all first class. Thank you.
Cons: The only thing in my opinion which could be improved is the room. As mentioned, they are pending refurbishment. This will be superb when completed.
Location: The Falstaff Hotel is situated just outside Canterbury City walls. It is perfectly situated to walk into town and get to all attractions and shops.
My Wife & I stayed at the Falstaff Hotel Canterbury over the Christmas period, (22 - 27 Dec 2016), in order to visit family living in Kent. The hotel location is indeed perfect. We stayed in room 53 in The Old Woodmill annex. We understand these rooms are pending refurbishment and are at present tired but adequate. The bed is a great size and very comfortable. We did have problems with water and heating on two occasions. These were rectified in very quick time by staff when reported. The Hotel itself has been refurbished and is busy during the day and the evenings in particular. It is a very nice place and is very popular. The staff are extremely friendly and helpful. The choice of breakfast is very good indeed. The standard of service is excellent. There is also great private, secure parking at this hotel. The Falstaff Hotel was a great choice for our stay. I fully recommend it as a location of choice and will stay here again.
2out of 5
by A verified traveller from Hertfordshire

Great bar, dire breakfast

Posted 03-Dec-2016
Pros: Great bar and bar staff.
Cons: Breakfast was shockingly awful - only thrown into a positive light by the ineptitude of the staff serving it.
Location: Located inside the ancient city walls and, judging by the noise from the street outside, right where Canterbury's night life is happening.
Hotel itself is fine and everything we could have wanted at this price point. The bar was exceptional with a good selection of wines and beers & very reasonably priced cocktails. The room was clean & comfortable but ours was right on the street and our night was disturbed until the not so early hours by the drunken antics of several of the city's student population right outside our window. It seemed that they had no sooner gone home than the council's road sweeping lorry turned up for no less than three passes. Biggest disappointment was the breakfast. Billed as 'the best breakfast in Canterbury' we had high hopes but these were not realised. While the buffet was fine it took nearly 20 mins of trying to get someone's attention to order cooked breakfast. We were told a colleague would be right with us to take our order before, another 20 mins later, the original guy finally took our order. After a 30 min wait the food finally arrived - bacon anaemic, sausage pappy, eggs solid, plates cold and the vegetarian breakfast served with 2 rashers of bacon! I mean. come on guys - this is Catering 101. The only way this could be the best breakfast in Canterbury is if it's the ONLY breakfast in Canterbury and even then it would struggle.
4out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati

Avoid the standard double.

Posted 21-Oct-2016
The location was great, staff friendly, common rooms and included breakfast were all good. My only complaint was my room. It was on 2 floors. One bed an TV on ground, and one bed and shower room on the 1st floor. The furnishings were quite old (cording hanging from the chair), and the carpet really should have been swept! We were in an annex, which was quiet, but you have to key in codes to access the building (so don't forget the slip of paper they give you at registration). With a different room I would probably recommend this hotel - but not the room I had.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel in Perfect Location

Posted 21-Oct-2016
Stayed for 3 very pleasant nights. Lovely clean room. Lots of choices for breakfast catering for everyone, i had the full English which was very enjoyable. The hotel is well placed just a short walk from the train station and ideally positioned for all the attractions, The staff were all very pleasant and went out of their way to help. If you want a quiet room ask to stay in the Wood Mill, this is a short walk across the car park tucked away round the back. I will definatley be staying here again on my next visit to the area
2out of 5
by A verified traveller

Disappointing room

Posted 17-Oct-2016
A few good points: 1. beds comfy 2. good breakfast 3. Lobby area very welcoming. Our bathroom was not cleaned well enough, there was soap scum in the bath tub so obvious the tub was just rinsed. Our room on the second day did not get cleaned until late. We had just come in from a long day & then someone was at the door wanting to come in to clean. We were tired and had to go out when, at that time, we had no where to go. I told reception that the TV wouldn't turn on and they came up and with some effort did get it turned on but it was not right and we continued having trouble not only turning it on but also turning it off. I would not stay here again.
4out of 5
Recommended
for Everyone
by A verified traveller from East Sussex

Lovely Hotel, but parking was a real pain

Posted 17-Oct-2016
Location: Loads of lovely restaurants and shopping all within close walking distance.
The hotel car park was apparently under renovation and therefore we could not park. Were given a parking ticket to park in the local car parks but it took us nearly an hour to park. When we eventually checked in, managed to drop our bags off. Breakfast was good and the ambiance of the hotel was very pleasant. Our room was very nice and the bed was comfortable, however the bathroom was a little tired, but clean. We will definitely stay again, but will make sure that the car park is available to use as its a nightmare parking in Canterbury. If parking was not available at the hotel I would recommend taking the train as Canterbury West is a short walk away.
4out of 5
by A verified traveller

Mysigt hotell med härlig atmosfär

Posted 14-Oct-2016 on Hotels
Vi hade fantastiska dagar i Canterbury. Hotellets läge var perfekt och atmosfären var jättemysig. Vi önskade ett tyst rum och fick ett rum i annexet, vilket låg avskilt från gatan men gjorde att vi i stället blev lite störda av grannpubens bakgård. F.ö. serverades det mycket goda drinkar i hotellets bar!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Oct-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller from Dordrecht

Gezellig hotel, goed ontbijt, dicht bij centrum

Posted 09-Oct-2016
Pros: De gezellige inrichting met leuke zithoekjes, aardig personeel, heerlijk Engels ontbijt, eigen parkeerplaats, gunstige ligging.
Cons: Geen lift, geen aparte douche, Vanwege handicap gevraagd om kamer op begane grond en kreeg eerst kamer op tweede etage, werd later eerste etage
Location: Slechts enkele minuten lopen van het historisch centrum, volop gevarieerde horeca in de buurt. Hooguit een kwartiertje lopen van de kathedraal.
Heel gezellig hotel, leuk ingericht, kamer was ruim met goede badkamer. Wel douche in bad. Ontbijt was erg goed verzorgd en zeer vriendelijk personeel. Er is geen lift. Parkeerplaats aanwezig en dat is pré, want parkeren in Canterbury kan problematisch zijn. Hotel ligt echt slechts enkele minuten lopen van het centrum. Wij komen hier zeker terug.
5out of 5
by A verified traveller

Great location

Posted 06-Oct-2016 on Hotels
Stayed for 1 night whilst walking the North Downs way. Great location for Canterbury