Ratings based on 440 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Rochester, Kent

Close to amenities

Posted 04-May-2016
We went to the Marlowe theatre and the hotel is very close to this and all other amenities. The hotel has been renovated and is really nice, modern with the original character as well. the staff generally were very helpful and friendly and the bar staff made you feel welcome also the breakfast was really nice. We were in the annex rooms it was quite large although the bathroom furniture could do with upgrading, this may be happening as they said they have not finished the renovatioins. Well worth a visit.
4 out of 5
by A verified traveller

Traditional hotel in central location

Posted 26-Apr-2016
Pros: Location, at end of pedestrian area. Breakfast.
Cons: Soundproofing
Location: Close to city centre, easy walk to all attractions.
Old style hotel, though understand renovations are due. Comfortable and clean, with bags of character. Very squeaky floors which could be a little annoying. Breakfast included and that was outstanding.
2 out of 5
by A verified traveller from Aachen

Nie wieder!! Schmudelige und unsaubere Zimmer!!

Posted 17-Apr-2016
Pros: Die Parkmöglichkeit und dass wir den Parkplatz am Anreisetagbereits ab 11:00 Uhr nutzung konnten
Cons: Die Sauberkeit der Zimmer und insbesondere der Bäder, die schmuddeligen Kissen und Bettüberzüge, den bisher nicht vorhandenen Wohlfühlfaktor
Location: Das Hotel liegt recht zentral und man kann von dort aus Canterbury und seine Sehenswürdigkeiten erkunden.
Das einzig Erfreuliche war, dass wir den hauseigenen Parkplatz am Tage der Anreise bereits ab 11:00 Uhr nutzen konnten und dass das Hotel sehr zentral liegt. Obschon frühzeitig gebucht, lag das Zimmer unserer Kinder in einem anderen Gebäudeteil, als unser Zimmer. Das Zimmer der Kinder war bis auf die schmuddeligen und stark abgenutzten Kissen und Bettüberzüge halbwegs in Ordnung. Alles hätte etwas gepflegter und sauberer sein können. Der Gebäudeteil, in dem unser Zimmer lag, empfing uns mit einem schmuddeligen und und stark abgenutzten Teppichboden und einem muffigen und unangenehmen Geruch. Auf dem Flur stand ein alter und vergammelter Schrank mit halb offenen Türen, in dem sich die "frische" Bettwäsche befand. In unserem Zimmer stank es noch unangenehmer und bereits der erste Eindruck löste großes Unbehagen aus. Das verstärkte sich dann noch weiter, als wir das Bad sahen. Alles war stark abgenutzt und schmuddelig. Die Fliesen sahen aus, als wären sie schon seit Jahren nicht mehr gereinigt worden. Unserer Bitte, uns ein anderes Zimmer zu geben, kam man nicht nach, da man ausgebucht sei. Bei der angemahnten Nachreinigung des Bades hat man dann lediglich die Fliesen abgewicht. Die dabei gelösten Wand- und Deckenfarbreste lagen dann auf dem Boden. Wir haben uns noch nirgendwo so unwohl gefühlt, wie im Falstaff Hotel.
5 out of 5
by A verified traveller

Posted 30-Mar-2016
Very good experience. Good check-in and check-out. Clean, comfortable room. Enjoyed the breakfast. Good location.
3 out of 5
by A verified traveller from St Albans

Lovely hotel but our room was disappointing

Posted 20-Mar-2016
Pros: Modern and good location with car parking.
Cons: Clear description on rooms. Maybe a cheaper rate so you knew what you are getting.
Location: Near to city centre
The hotel is well situated in Canterbury and the hotel is lovely but our room was disappointing. We knew it was a twin but sadly the beds were on a different floor which was odd and not very comfortable (room 42).Bathroom wasnt very modern or super clean. Sadly the English breakfast was cold - we were offered a freshly cooked breakfast but we didnt want to wait.
4 out of 5
by A verified traveller from Toronto Ontario

Close to everything

Posted 19-Mar-2016
Enjoyable but, being close to everything means noise and traffic. However, being on the 4th floor in a nice clean room was enjoyable. The windows were old style which tends to allow the noise to come through. The staff were helpful and the location is accessible to the eatries and transit.
5 out of 5
by A verified traveller

Good hotel very close to Canterbury main street

Posted 23-Feb-2016
Very good hotel we would use again next time we visit Canterbury
4 out of 5
by Rita J from Newcastle

Good Stay

Posted 03-Feb-2016 on Hotels
It was only overnight. The hotel was we'll placed for our family reunion. Apparently the rooms we were in are due to be refurbished. Staff were helpful and friendly.
5 out of 5
by A verified traveller from Southampton

Outstanding Service. Newly renovated.

Posted 31-Jan-2016
Pros: Great Staff. Lounge Areas. Bar and Dining Areas. Free Car Park.
Cons: Not a lot. The original coaching rooms are very old so you have to accept some creaking floorboards and maybe a little extraneous noise.
Location: Ideally located at the bottom of the pedestrianised High street (2 minutes) and 5 minutes from the Cathedral and town centre.
We were very impressed with the newly refurbished ground floor areas. Contemporary design and comfortable seating areas make the this a very inviting hotel. Big comfortable settees and chairs. Attentive service. The staff are outstanding: friendly; helpful; well trained and extremely courteous. Upgraded to a 4 Poster. Breakfast was a combination of a generous buffet and then a Full English breakfast cooked to order. Freshly made pots of delicious coffee were replenished several times. Outstanding. All for a great rate through Expedia.
4 out of 5
by A verified traveller

very central

Posted 25-Jan-2016
Pros: central location
staff very friendly, room could have done with a good hoover.