Ratings based on 488 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Cincinnati

Avoid the standard double.

Posted 21-Oct-2016
The location was great, staff friendly, common rooms and included breakfast were all good. My only complaint was my room. It was on 2 floors. One bed an TV on ground, and one bed and shower room on the 1st floor. The furnishings were quite old (cording hanging from the chair), and the carpet really should have been swept! We were in an annex, which was quiet, but you have to key in codes to access the building (so don't forget the slip of paper they give you at registration). With a different room I would probably recommend this hotel - but not the room I had.
5out of 5
by A verified traveller

Nice Hotel in Perfect Location

Posted 21-Oct-2016
Stayed for 3 very pleasant nights. Lovely clean room. Lots of choices for breakfast catering for everyone, i had the full English which was very enjoyable. The hotel is well placed just a short walk from the train station and ideally positioned for all the attractions, The staff were all very pleasant and went out of their way to help. If you want a quiet room ask to stay in the Wood Mill, this is a short walk across the car park tucked away round the back. I will definatley be staying here again on my next visit to the area
2out of 5
by A verified traveller

Disappointing room

Posted 17-Oct-2016
A few good points: 1. beds comfy 2. good breakfast 3. Lobby area very welcoming. Our bathroom was not cleaned well enough, there was soap scum in the bath tub so obvious the tub was just rinsed. Our room on the second day did not get cleaned until late. We had just come in from a long day & then someone was at the door wanting to come in to clean. We were tired and had to go out when, at that time, we had no where to go. I told reception that the TV wouldn't turn on and they came up and with some effort did get it turned on but it was not right and we continued having trouble not only turning it on but also turning it off. I would not stay here again.
4out of 5
by A verified traveller from East Sussex

Lovely Hotel, but parking was a real pain

Posted 17-Oct-2016
Location: Loads of lovely restaurants and shopping all within close walking distance.
The hotel car park was apparently under renovation and therefore we could not park. Were given a parking ticket to park in the local car parks but it took us nearly an hour to park. When we eventually checked in, managed to drop our bags off. Breakfast was good and the ambiance of the hotel was very pleasant. Our room was very nice and the bed was comfortable, however the bathroom was a little tired, but clean. We will definitely stay again, but will make sure that the car park is available to use as its a nightmare parking in Canterbury. If parking was not available at the hotel I would recommend taking the train as Canterbury West is a short walk away.
4out of 5
by A verified traveller from Dordrecht

Gezellig hotel, goed ontbijt, dicht bij centrum

Posted 09-Oct-2016
Pros: De gezellige inrichting met leuke zithoekjes, aardig personeel, heerlijk Engels ontbijt, eigen parkeerplaats, gunstige ligging.
Cons: Geen lift, geen aparte douche, Vanwege handicap gevraagd om kamer op begane grond en kreeg eerst kamer op tweede etage, werd later eerste etage
Location: Slechts enkele minuten lopen van het historisch centrum, volop gevarieerde horeca in de buurt. Hooguit een kwartiertje lopen van de kathedraal.
Heel gezellig hotel, leuk ingericht, kamer was ruim met goede badkamer. Wel douche in bad. Ontbijt was erg goed verzorgd en zeer vriendelijk personeel. Er is geen lift. Parkeerplaats aanwezig en dat is pré, want parkeren in Canterbury kan problematisch zijn. Hotel ligt echt slechts enkele minuten lopen van het centrum. Wij komen hier zeker terug.
4out of 5
by Kevin

Posted 01-Sep-2016 on Hotels
Great location, small room, parking not guaranteed, breakfast average
3out of 5
by A verified traveller

Klacht over hotel

Posted 26-Aug-2016
Pros: Prettig personeel mooie ligging
Cons: Geluidsisolatie
Sommige kamers liggen naast een aanpandige locatie, veel overlast s'nachts hier wordt airco, water en verwarming geregeld.
5out of 5
by Shaun from Leeds

Great stay!

Posted 21-Aug-2016 on Hotels
Stayed recently for just 1 night with my son in a twin room. The hotel is lovely - an old coaching house that has been modernised in all the right areas. Stunning bar area and the reception and sitting room areas were very plush. Our room was around the back in the annex, complete with separate door security. The room was very nice and clean, not massive but for 1 night that is never an issue. The bathroom was quite big in comparison and had been modernised. It perhaps was in need of a heavy clean but I'm very realistic in terms of matching my expectations with the price and rating. The room was on the road side but with the windows open after a warm summers day, it did not prevent me from sleeping!! In the morning, breakfast was absolutely lovely (plated English grill, not buffet) before the short walk around the corner to Canterbury West station for the High Speed service back to St. Pancras. The simplest measure of all is that I would not hesitate to stay here again when next back in Canterbury.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Aug-2016 on Hotels
4out of 5
by A verified traveller

Lovely place to celebrate our wedding anniversa

Posted 03-Aug-2016
Pros: Nice
We had a lovely couple of days on the way to the car ferry