Ratings based on 510 Verified Reviews

4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jan-2017
Nice hotel,. Great,breakfast. Staff were brilliant
4out of 5
Recommended
for Everyone
by A verified traveller

good to stay

Posted 24-Jan-2017
Pros: nice hotel
Cons: N/A
Location: church
close to town, train station and church. quite place
4out of 5
Recommended
for Everyone
by A verified traveller from North Yorkshire, UK

The Falstaff Hotel, Canterbury. Close to Town.

Posted 29-Dec-2016
Pros: The ambiance of the new look Falstaff is great. Lively, modern but still original. Staff, service and breakfast were all first class. Thank you.
Cons: The only thing in my opinion which could be improved is the room. As mentioned, they are pending refurbishment. This will be superb when completed.
Location: The Falstaff Hotel is situated just outside Canterbury City walls. It is perfectly situated to walk into town and get to all attractions and shops.
My Wife & I stayed at the Falstaff Hotel Canterbury over the Christmas period, (22 - 27 Dec 2016), in order to visit family living in Kent. The hotel location is indeed perfect. We stayed in room 53 in The Old Woodmill annex. We understand these rooms are pending refurbishment and are at present tired but adequate. The bed is a great size and very comfortable. We did have problems with water and heating on two occasions. These were rectified in very quick time by staff when reported. The Hotel itself has been refurbished and is busy during the day and the evenings in particular. It is a very nice place and is very popular. The staff are extremely friendly and helpful. The choice of breakfast is very good indeed. The standard of service is excellent. There is also great private, secure parking at this hotel. The Falstaff Hotel was a great choice for our stay. I fully recommend it as a location of choice and will stay here again.
2out of 5
by A verified traveller from Hertfordshire

Great bar, dire breakfast

Posted 03-Dec-2016
Pros: Great bar and bar staff.
Cons: Breakfast was shockingly awful - only thrown into a positive light by the ineptitude of the staff serving it.
Location: Located inside the ancient city walls and, judging by the noise from the street outside, right where Canterbury's night life is happening.
Hotel itself is fine and everything we could have wanted at this price point. The bar was exceptional with a good selection of wines and beers & very reasonably priced cocktails. The room was clean & comfortable but ours was right on the street and our night was disturbed until the not so early hours by the drunken antics of several of the city's student population right outside our window. It seemed that they had no sooner gone home than the council's road sweeping lorry turned up for no less than three passes. Biggest disappointment was the breakfast. Billed as 'the best breakfast in Canterbury' we had high hopes but these were not realised. While the buffet was fine it took nearly 20 mins of trying to get someone's attention to order cooked breakfast. We were told a colleague would be right with us to take our order before, another 20 mins later, the original guy finally took our order. After a 30 min wait the food finally arrived - bacon anaemic, sausage pappy, eggs solid, plates cold and the vegetarian breakfast served with 2 rashers of bacon! I mean. come on guys - this is Catering 101. The only way this could be the best breakfast in Canterbury is if it's the ONLY breakfast in Canterbury and even then it would struggle.
5out of 5
by A verified traveller

A confortale place to rest.

Posted 16-Nov-2016 on Hotels
Great stay!
4out of 5
by A verified traveller

Bra och centralt beläget

Posted 08-Nov-2016 on Hotels
Hotellets personal var otroligt trevliga och hjälpsamma. Just vår personliga vistelse i staden blev inte särskilt bra då vi en sen natt blev rånade på high street. Dock när vi kom till hotellet så var receptionisten otroligt förstående och hjälpte oss med allt. Tror hans namn var Radul eller liknande. I övrigt så är hotellet väldigt centralt beläget och har vad vi observerade en fin cocktail bar. Det enda egentliga problemet vi hade var att våra rum inte var noggrant städade när vi kom dit. Det var också väldigt lyhört. Men i sin helhet är det definitivt ett hotell att rekommendera.
4out of 5
by A verified traveller

Nice hotel in good location

Posted 06-Nov-2016 on Hotels
Enjoyable stay
5out of 5
by A verified traveller

lovely stay

Posted 27-Oct-2016 on Hotels
lovely hotel super friendly staff!! great breakfast!!!! felt like going back in time in this old style hotel
5out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Oct-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati

Avoid the standard double.

Posted 21-Oct-2016
The location was great, staff friendly, common rooms and included breakfast were all good. My only complaint was my room. It was on 2 floors. One bed an TV on ground, and one bed and shower room on the 1st floor. The furnishings were quite old (cording hanging from the chair), and the carpet really should have been swept! We were in an annex, which was quiet, but you have to key in codes to access the building (so don't forget the slip of paper they give you at registration). With a different room I would probably recommend this hotel - but not the room I had.