Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Southampton

Outstanding Service. Newly renovated.

Posted 31-Jan-2016
Pros: Great Staff. Lounge Areas. Bar and Dining Areas. Free Car Park.
Cons: Not a lot. The original coaching rooms are very old so you have to accept some creaking floorboards and maybe a little extraneous noise.
Location: Ideally located at the bottom of the pedestrianised High street (2 minutes) and 5 minutes from the Cathedral and town centre.
We were very impressed with the newly refurbished ground floor areas. Contemporary design and comfortable seating areas make the this a very inviting hotel. Big comfortable settees and chairs. Attentive service. The staff are outstanding: friendly; helpful; well trained and extremely courteous. Upgraded to a 4 Poster. Breakfast was a combination of a generous buffet and then a Full English breakfast cooked to order. Freshly made pots of delicious coffee were replenished several times. Outstanding. All for a great rate through Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveller

very central

Posted 25-Jan-2016
Pros: central location
staff very friendly, room could have done with a good hoover.
4 out of 5
Recommended
for Everyone
by A verified traveller from hillingdo

Lovely hotel close to everything

Posted 15-Jan-2016
Really lovely hotel.. our room was spacious and clean. The two chairs were a bit shabby. Very comfortable bed
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jan-2016
Nice hotel in a good location,very helpful staff. Our room was a bit basic but overall good value.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Great Place

Posted 12-Nov-2015
Pros: Loved the recent updates to the lobby, check-in and bar/restaurant area.
Cons: Rooms need some updating...especially bathroom.
Location: Short walk thru the Westgate Towers and you are on the pedestrian walkway to lots of great restaurants, shops and sights.
Nice accommodations and great location....I would go back!
5 out of 5
Recommended
for Everyone
by A verified traveller from Wokingham

Visit to Canterbury

Posted 12-Nov-2015
Pros: Friendly staff and a good convenient carpark.
Location: Enjoyed visiting the City and the Cathedral.
A very welcoming hotel, comfortable room, excellent breakfast. A very enjoyable stay. Easy walk into Canterbury.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely room, shame about breakfast.

Posted 10-Nov-2015
Pros: The room. The decor.
Cons: Breakfast - food and service.
Location: Busy university city with loads to see and do.
A lovely spacious room with a very comfortable, huge bed. Great bath with boiling hot water. Breakfast was served in a space far too tiny for the large number of people so it felt crushed and stressed. Lots of the advertised foodstuffs had run out. Staff explained, "we've been very busy" but did not apologise. Staff at reception however, were very smiley and polite.
2 out of 5
by A verified traveller from Lincs

'Twin' beds on split floor, décor tired and dated

Posted 09-Nov-2015
Pros: The reception area and bar were nice, breakfast was good
Cons: Woodmill split level rooms!
Location: Great location - super restaurants and cocktail bars for evening socialising - near cathedral and tourist places
Disappointing - lovely décor in main reception and bar but woodmill rooms awful - narrow, dark and dated room (worn carpet - radiator came away from wall when chair knocked against it) - on the lower floor was a plain single bed and main facilities - you then had to accomplish a narrow, rather steep stair case to the upper level which consisted of just a single bed and night lamp table (although the lamp didn't work) - and the bathroom which was ok - but a pain going up and down stairs and disturbing the upper level guest if need toilet in the night. SO - don't expect to converse if sharing a room - and be prepared to run up and down the stairs if you can be bothered to fill the kettle!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, old-worldly charm

Posted 02-Nov-2015
Have stayed in Canterbury on three other occasions. This was our first time at the Falstaff. Pros: - Location just outside West Gate. Easy walk to all the sites, shopping, and restaurants. Easy access with car & free parking. - The lobby, restaurant, patio, and bar/lounge area have all been modernized and are very clean and comfortable. - Wi fi worked excellently - Staff was really pleasant. Sean at the bar was especially helpful and good company for a night cap pint. - Room was large (for Europe) - desk, sitting area, king bed - Bed as comfortable - Everything was clean - Great water pressure in room Cons: - Our room was very old world-charm. Carpet and furniture was a bit warn. - Bathroom was large, but there was no counter/shelf space for toiletries. - Assuming this doesn't happen a lot, but there was a 6:30 AM fire alarm one morning and there was no communication afterwards on the cause. If you're looking for a great place to stay at a great price, look no further. If you're looking for somewhere modern, the main building rooms have not been redone, but I believe other rooms have, so you should request those if it's an option.
3 out of 5
Recommended
for Getaway With Friends
by Tzu Hsuan

This traveller left a rating score only Posted 01-Nov-2015 on Hotels