Great style, mediocre service.
Posted 23-Jul-2016 on Hotels
Sixth visit, first in three years. Was met with swish new cocktail lounge and other touch ups, delightful. Overall hotel has charm in abundance, great character, superb location. Just let down by several staff who should not be in service industry, or need better training. A number of great, helpful, pleasant, welcoming staff, but in the minority. Breakfast tasty, but saw seeing half of customers return wrong plates delivered, again by untrained staff. Kitchen arguments audible from restaurant, which adds to overall disappointment with one of my favorite hotels in U.K.