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Reviews of Royal Hotel

3 out of 5
Royal Hotel
Beach St, Deal, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 264 out of 463 reviews" "
Rating 8 - Good. 146 out of 463 reviews" "
Rating 6 - Okay. 39 out of 463 reviews" "
Rating 4 - Poor. 10 out of 463 reviews" "
Rating 2 - Terrible. 4 out of 463 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Saheed, READING

Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

Claire

The room was very nice and the location was excellent. The breakfast was very average. The WiFi was virtually nonexistent. They need to invest in proper WiFi. For that reason we would not stay there again, especially as it was expensive.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were excellent and carried out there jobs with a smile and caring attitude.
Stayed 1 night in Feb 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a curious and wonderful place of a hotel
Stayed 1 night in Feb 2024

8/10 Good

Andrew, Tonbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location but room was a little run down could do with a makeover.
Stayed 1 night in Feb 2024

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very clean but dated. Really comfy bed. Food was very good. Most of the staff were lovely, though the receptionist could do with customer service training. My main issue is, having booked following a search for dog-friendly hotels, the £20 fee imposed on my tiny, well-behaved dog on check-in struck me as excessive.
Stayed 1 night in Feb 2024

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, room comfort
Always a pleasant stay, stylish and traditonal. It is a old hotel, so you can hear the creaking floor boards of others, but it is nice..
Stayed 1 night in Jan 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Kim

Stayed 1 night in Jan 2024

10/10 Excellent

Robina, Beckenham

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Robina, Beckenham

Stayed 1 night in Dec 2023

10/10 Excellent

Henrik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t get more central. Of course old building so has its quirks and indeed charm. Stay top floor which was quiet. Staff friendly and helpful. Breakfast could ask for a bit more but ok. Perfect location for exploring town and hikes (Kingstown and Sandwich).
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
On arrival we were informed the hotel was under-staffed & our room wouldn't be ready for another hour. Our room & the entire hotel was incredibly hot although thoughtfully a fan was provided in our room. The heating system was outside our room & was very loud. We also had people above us who were running/stamping in their room until gone midnight. We had to ask them to stop. Breakfast was excellent on the first day but the next day we waited 45 minutes for our food to be served & the supplies of juices & croissants was empty for a while. The hotel is very cosy & conveniently situated. It was always busy with a lot of non-residents & service was slow. Extra complimentary supplies were provided immediately upon request by the cleaning staff. All staff were friendly but very busy. It would be good if parking at the hotel could be reserved for residents. We enjoyed our stay but felt the price didn't reflect the value of the service & accommodation. We would rate the hotel 6 out of 10.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be better than it is.
We found the stay a bit of a mixed bag. The team were friendly and helpful and the room with a sea view was very nice. But there were a few things that let the place down. The shower was poor, flitting between scolding hot and cold with no power. The dining room was cold and we found the food from breakfast to evening dinner to be of poor quality. The food did not feel very fresh or of great quality for example the berries on the pancakes looked like they were frozen not fresh, the sausage in the cooked breakfast was the quality you would expect from a greasy spoon and the salad served with the steak was a lump of rocket with no dressing. It's a beautiful location and a nice space but we felt that it was probably suffering from being part of a chain and not focussing on having a top chef and great quality, fresh food.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fantastic, with friendly, helpful staff, and a great location right by the sea. We very much enjoyed our spacious family room, with superb views, and loads of coffee, tea, hot cocoa, and biscuits as an added special touch. Lots of cozy corners in the hotel to relax and enjoy a drink or just hang out. Lovely dinner and breakfast at the restaurant as well. Highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in William Pitt room great breakfast friendly staff . One small note you need a recreation room for cleaning staff as were all waiting outside the rooms to get in and clean but were sitting and standing in the stairway on their phones and chatting but was quite off putting when stepping out of the room they need somewhere to sit whilst waiting to start their work . Kind regards but a lovely stay
Stayed 1 night in Dec 2023

8/10 Good

Anthony

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay with excellent staff but the food that we ordered at dinner was very disappointing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in the Wellington suite, which was fabulous. Breakfast served to the room. The food was tasty but the full English rather small. Staff ok, not the warmest welcome.
Stayed 1 night in Nov 2023

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had a lovely time it was let down by the breakfast on the fourth day (Sunday19th Nov) served mouldy raspberries and the lady serving didn’t even offer an apology.
Stayed 5 nights in Nov 2023

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jacqui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay friendly helpful staff, food excellent, great location so clean in and out of the hotel. Would visit again x
Stayed 2 nights in Oct 2023

10/10 Excellent

jonathan

Stayed 1 night in Oct 2023

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay with my daughter - we had a lovely time
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very efficient and friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Royal Hotel is superb
A beautiful and understated hotel on Deal beach with a lovely bar, lots of history, clean, friendly staff, right near the pier & dog friendly. Superb place and I'll be returning for sure.
Stayed 2 nights in Aug 2023

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Took care of me.
Stayed 1 night in Aug 2023

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable visit
We enjoyed our stay and the only area which was disappointing was the breakfast. The staff were friendly especially Tina who was exceptionally hardworking.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

t

Stayed 1 night in Aug 2023

10/10 Excellent

CRAIG

Stayed 2 nights in Aug 2023

6/10 Okay

Claire

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Average stay
Friendly staff and nice breakfast. Room had cheap facilities and bathroom was in urgent need of repair. I did let the staff know.
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deal weekend break.
We recently had a very enjoyable stay at the Royal Hotel Deal. We stayed from Friday to Monday in the Churchill family room. Can honestly say it was one of if not the largest family rooms we have stayed in. The room was clean and tidy with side sea view. There was small instances of wear and tear in the room but nothing to complain about. The only drawback is no a/c and the room got quite warm. A fan is provided which helps. Breakfast was excellent with buffet cereals, fruits pastries and juices. Main breakfast is freshly cooked to order with good options. Restaurant food in evening was first class. Although we only ate in one night as wanted to try other options in Deal. It was our first visit to Deal and really loved it. There is a council car park next to hotel which charges a reasonable £10 per 24 hours. The hotel is situated in a fantastic location right on the beach. It was my wifes birthday so i asked if flowers could be put in room. They said they could get from local florist. The bouquet provided was excellent for very reasonable price £25. We would definitely revisit this hotel.
Main entrance.
View from seats outside hotel restaurant.
View from Churchill family room.
Stayed 3 nights in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

10/10 Excellent

Pamela

Stayed 1 night in Aug 2023

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Nice staff
Stayed 1 night in Aug 2023

8/10 Good

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Pamela

Stayed 1 night in Jul 2023

10/10 Excellent

Nichalos

Stayed 1 night in Jul 2023

8/10 Good

Nicci

Stayed 1 night in Jul 2023

10/10 Excellent

Graham

Stayed 2 nights in Jul 2023

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very enjoyable. Problems with Wi-Fi connection and very poor shower but staff wonderful and room and beds superb.
Stayed 1 night in Jul 2023