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Reviews of Roebuck Inn

3 out of 5
Roebuck Inn
West Street, Maidstone, England

Reviews

8.0

Very good

Rating 10 - Excellent. 26 out of 89 reviews" "
Rating 8 - Good. 43 out of 89 reviews" "
Rating 6 - Okay. 15 out of 89 reviews" "
Rating 4 - Poor. 5 out of 89 reviews" "
Rating 2 - Terrible. 0 out of 89 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Review of stay
Dirty carpet not hoovered with black bits on it in room 5. Fire engine disturbance incident at 1:30am
Stayed 1 night in Apr 2019

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good nights sleep!
Good nights sleep. Pleasant staff and a lovely clean, comfortable bed. Any worries about noisy environment (being above a bar) quickly disappeared.
Stayed 1 night in Feb 2019

6/10 Okay

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

andy, Suffolk

Liked: Cleanliness, staff & service, room comfort
Only average food poor
Hotel good value but evening meal poor. breakfast was also sub standard with mouldy bread when I mentioned this did not offer any alternative.
Stayed 1 night in Jul 2018

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Brilliant Brilliant Brilliant Brilliant
Brilliant service/staff, unable to book a taxi for New Years party down the road so the landlady offered to give us a lift. Couldn’t be more surprised/ thankful. Lovely pub/hotel nice beer and food and a great breakfast we’ll be booking again in the future.
Stayed 2 nights in Dec 2017

8/10 Good

maria, Hastings

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet pub.
Good location to Maidstone Ashford and Bromley . Quiet and roomy. Good was excellent.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Better value elsewhere
Told upon arrival that they wouldn't be serving dinner as they had music that night. Just as well we were eating elsewhere. Room was o.k, service was poor. Waited at bar to get a drink as landlord was outside having a cigarette. Agreed 9am breakfast but no staff upon arrival, no menu on table advising of options. Hot water for tea only warm, women finally arrived and gave us menu. No bin to put tea bags, sugar wrappers etc. I wouldn't return.
Stayed 1 night in Dec 2017

4/10 Poor

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
There were used tea bags in the teapot & an opened packet of biscuits! Left me wondering how clean this place really was? Also, Wifi did Not work in my room!
Stayed 3 nights in Oct 2017

8/10 Good

Paul, Rickmansworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a night’s stay
Suited us for location and price. Bed was really comfy, great tv & tea & coffee facilities. Staff friendly. Plenty of food for breakfast. Not much else in village so nothing to walk to. We used this accommodation to visit family and Leeds Castle.
Stayed 1 night in Oct 2017

8/10 Good

Viv, hazlemere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Useful stopover
We had to go to a funeral in Maidstone and travelling from Buckinghamshire, we couldn't do both ways in one day so decided to stay over locally. We enjoyed our stay at the Roebuck. However I would say the stairs are a problem for disabled visitors like myself. The food was good, but not a big menu. Breakfast was very nice, but the kitchen closed at 9am, so it was early up as last orders were 8.45. The room and bathroom were clean and towels good. It looked as if the room had not long been decorated, but the carpet needed to be either deep cleaned or replaced as there were quite a few stains on it. Very comfortable bed. On the whole good for an overnight stop.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice hotel con veinant for my needs
staff abliging and helpful good parking and food was very nice
Stayed 1 night in Oct 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed!
The bed was really comfortable and for once on my travels I had a good nights sleep
Stayed 2 nights in Oct 2017

10/10 Excellent

Hawkeye, Suffolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, lovely location and quiet
Have seen this when passing by and this time has proven it was well worth the call to stay.
Stayed 1 night in Oct 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay reasonably priced nice staff
Stayed 1 night in Sep 2017

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
Very very basic pub. Room was bare and had a half glass door with a light on outside till quite late. Bathroom had mould on walls and floors and peeling ceiling wallpaper. We were told breakfast not served till 8.30 being a Sunday. We needed to leave at 8.00 to catch Eurostar and was told "breakfast is complimentary so no refund" . Cook was ill so no food and we had to go to an Indian restaurant not far away which was reasonable but expensive. Open carpark so not secure. No-one around at 8.00 am whenever we left. Don't think as I did this would be a nice country pub, it's awful.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night, comfortable and good food
Stayed 1 night in Aug 2017

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2017

8/10 Good

john, hull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
booking in times
late booking in times were a bind as it made me late for an important meeting, which caused an inconvenience to peoplewho flew in specially on a sunday.
Stayed 3 nights in Jun 2017

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

David

Disappointing catering
We stayed for a night as a foursome on the way to the Channel Tunnel. Overall, the stay was acceptable at the price charged. The room was clean and comfortable and the breakfast was very satisfactory. The staff were pleasant. Evening meal was very variable. Starters were reasonable (mine - a salad was excellent) but the main course was very disappointing. Three of our party had fish, chips and peas and the fish batter was an unappetising grey in colour and the taste was similar. Had we ate elsewhere (severalplaces were available) our score overall would have been higher.
Stayed 1 night in May 2017

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel.
Lovely little hotel. Staff were really friendly and the rooms were basic but both comfortable and clean. I believe in the next few months the rooms are all being updated, new decor, new beds, etc.

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
A lovely part of the Country
Rough and ready maybe best to describe this place. A real public bar

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. We appreciate the effort that is put in to keeping up the standard.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experience
Nice room pleasant staff overall good experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mark, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROE BUCK
Great hotel, nice and friendly staff, bt and sky sports, good food and drink

10/10 Excellent

Hana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, helpful staff, highly recommend
If you are looking for a nice and quiet weekend in the countryside with some traditional food and beautiful surroundings, this place is just perfect. The hotel is beautiful, old fashioned homely sort of place with a pub/restaurant downstairs. The staff are very helpful and friendly. They will go out of their way to make your stay as pleasant as possible. For example my husband asked if there was a shop nearby where he could buy some fresh bananas. He expected to get the directions to the nearest corner shop and nothing more; but the staff actually got him some bananas the next morning (for no extra charge). They were very interested in what we liked/disliked. They were also very generous when we overslept the breakfast time and allowed us to take breakfast later. The staff take a personal approach to each guest; unlike the big corporate chains, which makes this place special. Unlike many hotels, they were not stinging on tea bags/coffee sachets/little milks in the room, we even got some biscuits. There was plenty of body shampoo/soap in the bathroom. Little things like this also helped to make our stay very pleasant and relaxing. All of that added up to a really great experience. The room was a little bit too warm but it was extremely hot outside and there was a fan inside. Highly recommend this hotel, it was just lovely. I will definitely come back again.

4/10 Poor

liz, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Bit Hotel in need of updating
We booked two rooms as was attending a party a few miles away and needed somewhere to stay. I would say that the room was quite small and we felt extremely hot and could not open the windows Bathroom was ok but overall felt disappointed with the room. Our companions complained about their dirty bathroom in there room and also both our rooms needed a good vacuuming. Manager at first didn't seem very understanding but she did clean the bathroom after our complaint and also brought a bottle of champagne to room as apology.

8/10 Good

Paul, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looked after us very well thankyou

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would probably go back again.
clean room, and good breakfast.

8/10 Good

Scot, Sunderland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay recommend anyone to stay
Stayed 4 nights. Management and their team were great. Always smiling and helpful. Rooms cleaned everyday with fresh towels. Breakfast was very nice

10/10 Excellent

Steve, Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pub hotel loved it !!

6/10 Okay

Diana, Southampton

Liked: Staff & service
Breakfast starting at 7.30 is rather late for people who have to be elsewhere early - we had to just grab some cereal and run so couldn't take advantage of anything cooked.

8/10 Good

Samantha, Grantham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - would stay again.
This was a 3 night stay for business and I would definitely stay here again. I was in one of the 'outside' rooms suitable for disabled persons with its own little patio area. Whilst the wooden table and chairs had seen better days their condition didn't spoil the pleasure of being able to sit outside and read. The room smelled a little musty when you first entered but it was clean and plenty warm enough with the heater provided. The food was great value and the menu varied enough for multiple night stays. I definitely recommend the fantastic ice cream on offer! The staff were all very friendly too. The area may be a little quiet for some as there wasn't much around but suited my needs perfectly well and I didn't feel out of place in the pub area as a single female guest. I would recommend this hotel and will book again if I am in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel close to Lees Castle and Kent areas
It was good place to access lots of castles and gardens in Kent

10/10 Excellent

Julie, Bedforshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, friendly family run bed and breakfast and pub. Good food. And reasonable prices

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family business
Not great that the "bar" is actually the check in counter; but the friendly staff (family) make up for it. The full hot breakfast was great, but would be nicer to not have one large room for dining & lobby etc. The narrow staircase with a 90 degree turn twice, & a hall doorway only about 5 feet high, is inconvenient; but the room being large & clean made up for it. Lots of hot water etc., but they follow what appears to be an English custom of no face cloths, A generous bonus was our phone call to relatives nearby being free.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Staff friendly. Comfortable rooms. Easy access to motorway.

10/10 Excellent

kevin, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roebuck
Comfy quiet staff gr8

10/10 Excellent

Red, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This hotel was excellent in every way. The staff were very friendly and welcoming.The food was absolutely wonderful and even the customers were friendly and welcoming. I would strongly recommend a stay at this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

paul

Liked: Staff & service, room comfort

8/10 Good

David, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Roebuck
Friendly staff, good sized room, good breakfast. Bright conservatory restuarant. Meal choice could have been a bit more extensive

6/10 Okay

mobilefamily 5, maidstone

Disliked: Cleanliness, room comfort
Handy for Maidstone
The staff were very friendly and welcoming. Unfortunately the quality of the bedrooms was not so good. One of the bedroom carpets was badly stained, the bathroom smelt of mouldy shower curtain, the plughole of the bath/shower was clogged with hair and water was slow to drain away, lastly one of the single pine beds was so creaky that every time you turned over it made such a noise that you inevitably woke up.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Leeds Castle
Great for our trip to visit Leeds Castle. Staff very helpful, breakfast great, Pub food OK and reasonably priced.

8/10 Good

J1881, Epsom, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money.
For the price I paid it was quite good, the room was ok, the beds comfortable, the bathroom clean. The food in the hotel was plentiful and well cooked with a good choice of meals. The staff were exceptional, very friendly and attentive.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
4 days in Kent
The room was not very clean. The carpet is very dirty and we have to ask for a new set of bedding linen as I found some hair on it straight away when we arrived. The bathroom was ok, however the shower screen and showers walll were moldy and this is lack of washing. The curtaen were quite dusty. The pub is nice, food good and very friendly owner. We had good time there..