Ratings based on 705 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller from Essex

Very convenient location - close to port

Posted 18-Jul-2017
Pros: Location
Cons: Cot bed needs a matress
Location: Close to the port and McDonalds
Enjoyed our stay at this hotel, when we arrived there was an event on so it was very busy and had to park in overflow parking but that was fine. The room was clean and comfortable, my only criticism was my 2 year old didn't seem at all comfortable in his cot bed - it didn't have a mattress in it, just a small layer on the bottom for him to lay on which kept on moving about as he is such a fidget.
4 out of 5
Recommended
for Everyone
by A verified traveller

Handy location

Posted 08-Jul-2017
Pros: East to get to, clean, comfortable.
Cons: Some of the staff were great, others not so much. Bar and breakfast service could have been better.
Convienient location for visiting. Rooms are comfortable and spotless. Unfortunately bar staff were fairly disorganised, took about half and hour to get served, and if you're going to offer cocktails the least you can do is have the right ingredients! And next time we won't be waiting for someone to appear to cook eggs at breakfast (there was plenty of other stuff so not a big deal, but if you're going to offer an egg station there needs to be someone at it, not wandering off all the time).
5 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Hard to find-Nice to stay at

Posted 14-May-2017
Pros: Compared to many rooms in Great Britain the rooms were large and the bathroom was modern.
Cons: Electrical outlets nearer to the head of the bead for medical breathing equipment.
Location: Hard for foreignors to fine, but a great location for access to Dover, Hastings, rest of coast and Canterbury.
We really enjoyed staying there after we found it. The staff was excellent and very helpful to us. Breakfast was excellent. The parking provided easy access to the front door. I needed an extension cord for my CPAC breathing machine and they readily found one.
Comment from Hotel Management
16-May-2017 by neil, Hotel Management
Dear Guest Thank you for taking the time to give us your feedback following your recent stay. I am pleased you found the team were able to assist you with the extension lead and that you were very well looked after during your time here. We are currently refurbishing all of the bedrooms in an ongoing program and once completed there will be ample sockets all around the rooms along with UK/European plug sockets. Once again, thank you for your lovely feedback and kind scores, these are very much appreciated Kindest regards Neil
5 out of 5
Recommended
for Everyone
by A verified traveller from gw

Convenient for ferry

Posted 11-May-2017
Staff very welcoming, room spacious, quiet,clean and comfortable
Comment from Hotel Management
15-May-2017 by neil, Hotel Management
Dear Teresa Thank you very much for your kind comments and wonderful scores following you recent stay. I am really pleased the team made your stay a pleasant one and I hope we can look forward to welcoming you back again in the future Kind regards Neil
3 out of 5
Recommended
for Everyone
by A verified traveller

Driving the UK

Posted 11-May-2017
Pros: Very good setting.
Cons: Check their bed sizes, Restaurant service.
Location: Location was fine but it mentioned Dover but was really about 4 miles out of Dover
We booked and paid for a "King" bed, all confirmations read a king bed but when we arrived we were given a queen bed, we approached the reception about this and was told very clearly it was a king bed and all the rooms on that side of the motel had king beds. We always book king beds where ever possible and stayed in London and Bath and both had king beds, we know what a king bed is, however rather than fuss we let it go. We decided to have dinner at the motel but first went for drinks at their bar, Peter the barman was excellent, very helpful but then when we moved to the restaurant disappointment set in again, the food was fantastic but the service very poor, we wanted another drink and desert but decided to give up and go back to the bar and had a packet of chips and a drink.
Comment from Hotel Management
15-May-2017 by neil, Hotel Management
Dear Guest Thank you for your review and the constructive feedback enclosed. This is very much appreciated as this enables us to improve in the areas that we let you down, which I am sincerely sorry for. I will pass your complements onto Peter and the Kitchen for the good service and meals you encountered, however, I will investigate the lack of service your had in the restaurant and make sure this gets better as we move forward Once again, thank you for your feedback, it is very much appreciated Kind regards Neil
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-May-2017
After my wife had a slip and fall the staff could not have been more helpfull and efficient in the way they looked after us. Many thanks to all concerned.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 02-May-2017
Very good we had fun we would recommend this Hotel to friends and family's Thanks for a great Experience.
Comment from Hotel Management
16-May-2017 by g, Hotel Management
Dear Guest Thank you so very much for your review and kind words, these are most welcome and I am really pleased you enjoyed your stay Kindest regards Neil
2 out of 5
by A verified traveller from london

No spare bed for our 8 year old!

Posted 24-Apr-2017
As the beds were not big enough for two slim and small adults I shared bed with my 8 year old daughter and didn't sleep at all. Next day we were given proper size beds and sofa bed for child . Very dusty behind beds my partner is allergic to dust and had bad sneezes and eye reacted to it. Staf very helpful . Don't go there.
Comment from Hotel Management
26-Apr-2017 by neil, Hotel Management
Dear Guest Thank you for your feedback, it has been most helpful-I am sorry for any confusion that occurred with regards to the beds-this is something I will investigate with your booking agent if an additional bed was requested as all requests for extra beds are honoured wherever possible. I will also discuss your findings relating to the dust with the housekeeping team in order to prevent this from happening again. we very much welcome your feedback as this enables us to continually strive to make every guests stay the best it can be Kindest regards Neil
5 out of 5
Recommended
for Everyone
by A verified traveller from Tortoga

Nice hotel

Posted 23-Apr-2017
Nice hote overalll. Clean, friendly & welcoming staff, good room service. Parking was easy and it was easy to find. Close to some pubs for food and a Tescos.
Comment from Hotel Management
25-Apr-2017 by neil, Hotel Management
Dear Jack Thank you for your review and kind comments, we very much appreciate these and we look forward to welcoming you back again in the future Kind regards Neil
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Posted 20-Apr-2017
The hotel was in a ideal location for us to visit the local attractions
Comment from Hotel Management
26-Apr-2017 by neil, Hotel Management
Dear Jo Thank you for your 5 stars and kind comments-these are very much appreciated I am pleased you had a good stay and we look forward to welcoming you back again in the future Kindest regards Neil