Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
70% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by Ben from Leeds

Unfortunately poor stay

Posted 04-Jul-2016 on Hotels
Positives: Good breakfast. Shower was very nice. Well-appointed bathroom. Friendly staff. Negatives: Unfortunately I had a poor experience at Oakwood house. The hotel is in the center of school grounds and is difficult to locate. It turns out that on the night of my stay there was also a School Prom. I had ordered a double room and was provided a Twin located next to the location of the Prom. The Prom ended Midnight. The TV remote did not work in the room. There was dust on the headboard above the bed. I spoke to reception and was told that the hotel was fully booked and they were unable to relocate me away from the Prom or into a double room. The beds were also not particularly comfortable, so all in all I did not have a great night’s sleep. The Restaurant was empty, and I had to wait for staff to be moved from the Bar to take my order, even though I had pre booked the table. The food was not of a great standard, with small portions for the price. Not a great experience.
4out of 5
by adrain

Lovely place to stay.

Posted 03-Jul-2016 on Hotels
Staying on Business, the checking in was nice and straight forward with extremely friendly and polite ladies. New receptionist Nicky was very good.
5out of 5
by David

This traveller left a rating score only Posted 30-Jun-2016 on Hotels
4out of 5
by Rich

This traveller left a rating score only Posted 29-Apr-2016 on Hotels
5out of 5
by Wendy from Greatstone

Posted 28-Dec-2015 on Hotels
My stay was for business, I was very impressed would totally recommend, faultless.
5out of 5
by Anthony from Crowthorne

A little disappointed but overall good

Posted 26-Dec-2015 on Hotels
Think the definition of superior double was a little overstated. One side light to bed had broken lampshade which didn't impress on first entry to the room. I would say it was a conventional double - certainly not superior in size or facilities though bathroom was excellent. Could have done with more milk and tea provision. Breakfast good and location ideal and general feel of place was excellent apart from above.
1out of 5
by Not Provided from Ashford.

Bad attitude.

Posted 23-Dec-2015 on Hotels
Due to illness my wife and I were unable to stay on the date we had booked. However, on calling the hotel to cancel our booking, I was very disappointed with the phone manner of staff. I would now NOT consider staying at this hotel for business due to the appalling attitude I experienced when calling to cancel.
4out of 5
by Steve from Peterborough

Real gem of a find ...... great food & service!

Posted 22-Dec-2015 on Hotels
I stayed for 2 nights while on business in Maidstone. Plenty of free parking, the hotel is part of a training/conference centre. The rooms are ok - good enough for 2 nights, no bath only a shower, no bottled water & the carpet was quite grubby. But the restaurant was superb - £17 for 2 courses & of a high quality. The bar area was pleasant. I paid £65 per night B&B, great value. I'll definitely be staying there again & have already recommended it to family.
4out of 5
by Steve

This traveller left a rating score only Posted 13-Dec-2015 on Hotels
4out of 5
by William from Lanarkshire

Thumbs up for night porter - check your kettle

Posted 25-Oct-2015 on Hotels
The night porter was very helpful & went out of his way. I think his name was John - he really is an asset to this business & reception staff should spend 10 minutes with him if they want to learn about customer service. I arrived very late. The porter escorted me to my room. He then brought an iron & ironing board to my room. I had, had nothing to eat so he drew me directions to a local Tesco where I was able to get a sandwich. The builders were really rowdy in the next room. The porter was right round to their room, but they had calmed down by the he got there. It was appreciated as most hotels are reluctant to get involved. the Hotel is lovely old building & done up to a good standard. I went to have a coffee, but the kettle was full of gunk. Water must have been lying in it for a while. On check out I didn't complain, but thought it worth mentioning. Receptionist didn't appear to care and was more interested in talking with someone in the office. You have the wrong person dealing with your customers Oakwood House. I would still recommend this hotel & enjoyed my stay.