Ratings based on 137 Verified Reviews

3.9 out of 5
64% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from s

Good grounds

Posted 23-Mar-2017
Staff are polite, the problem we had was heating in room was not working so it was very cold, secondly the bed was not comfy and thirdly the breakfast was not great as I belive they had a problem with one of the what I believe was heated tables they had about half of options out for breakfast
2out of 5
by A verified traveller from Eastbourne

Posted 24-Feb-2017
Pros: Evening receptionist was lovely as was the young bar man
Cons: All the above
Location: Disappointed luckily only spent the night as it's surrounded by secondary schools
Breakfast was very disappointing served on stone cold plates, if you like your fried eggs barely cooked you'll love them. Rooms were dusty & bedline in my opinion needed airing And as for the bed the floor would've been more comfortable Main light didn't work.
1out of 5
by A verified traveller

there was nothing that worked in the room

Posted 20-Jan-2017
TV not working . desk lamp not working. radiator was boiling and would not cool down even when turning tap to cold. sink was 95% blocked so would fill up every time using. hand held shower did not work. wifi in bedroom did not work even though free wifi was to be included . All this in room 12. Told staff straight away about some of the things but they said no spare room which was hard to believe as the hotel was not teeming with people.
4out of 5
Recommended
for Business Travellers
by A verified traveller from London

Posted 16-Dec-2016
Location: The hotel is a bit tucked away in the college campus, and hard to find at night! But a lovely building when found.
Quiet, comfortable and clean, with a decent bed. Just what was required.
5out of 5
by A verified traveller

Whats not to like ?

Posted 15-Dec-2016 on Hotels
It is a lovely old building, the rooms are very good and comfortable, and the breakfast is included and very good too. Don't be put off by the slightly unusual layout of the building which has a bit of an adult education feel, this hotel is the best I have stayed in in Maidstone given the price.
3out of 5
by A verified traveller

OK...but!

Posted 30-Nov-2016 on Hotels
The hotel staff were OK, but the WiFi was useless (couldn't use it) and the beds (yes I tried more than one) were rock hard and lumpy. I had to ask for another duvet to double over in order to make the bed more comfortable, but even then it wasn't that comfortable. There was a massive stain patch (looked like red wine glass knocked over) on the wall by the bed that you'd have thought should have been dealt with. The wardrobe was tiny and the shower room too! It was so small there was no shelf to place my toiletry bag on. The other thing to mention is don't try and drive to the hotel at school drop-off or pickup times as the road leading to the hotel has a school and it's gridlock! The hotel was worth a try but sadly I don't think I'll be going back there.
5out of 5
by A verified traveller from BSE

value for money

Posted 23-Nov-2016 on Hotels
great nights sleep
5out of 5
by A verified traveller

Great hotel

Posted 20-Nov-2016 on Hotels
The staff were very welcoming & polite , it was our anniversary & they even brought a glass of prosecco to the room , which was lovely , great hotel for location & stay for retail outlet , would definitely stay again & recommend , breakfast was lovely with great choice as well , , well done to all the staff ⭐️⭐️⭐️⭐️
4out of 5
Recommended
for Business Travellers
by A verified traveller

Business trip

Posted 18-Nov-2016
Pros: Very friendly and helpful staff, room was clean and shower excellent
Cons: Mattress quality. TV Quality had issues wit my remote, so did my business friend in his room.
Location: Near Maidstone City centre and good for surrounding areas. We used the Buenos Aires Argentinan Steak House - very good
Used this as a base for a business trip to Maidstone. great value for money, I paid £52 per room inc breakfast.
5out of 5
by A verified traveller

Good Value for Money

Posted 13-Oct-2016 on Hotels
Lovely comfortable bed and nice shower, staff very friendly and good choice for breakfast