Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by William from Lanarkshire

Thumbs up for night porter - check your kettle

Posted 25-Oct-2015 on Hotels
The night porter was very helpful & went out of his way. I think his name was John - he really is an asset to this business & reception staff should spend 10 minutes with him if they want to learn about customer service. I arrived very late. The porter escorted me to my room. He then brought an iron & ironing board to my room. I had, had nothing to eat so he drew me directions to a local Tesco where I was able to get a sandwich. The builders were really rowdy in the next room. The porter was right round to their room, but they had calmed down by the he got there. It was appreciated as most hotels are reluctant to get involved. the Hotel is lovely old building & done up to a good standard. I went to have a coffee, but the kettle was full of gunk. Water must have been lying in it for a while. On check out I didn't complain, but thought it worth mentioning. Receptionist didn't appear to care and was more interested in talking with someone in the office. You have the wrong person dealing with your customers Oakwood House. I would still recommend this hotel & enjoyed my stay.
4 out of 5
Recommended
for Couples
by Stephen from Burlington Ontario Canada

Great place..Would book again

Posted 06-Sep-2015 on Hotels
Really enjoyed our night here..Visiting from Canada we were concerned about where to stay..And this hotel was great..Bar staff at night were super helpful in helping us pic a drink..And the included breakfast was very impressive..From cereal to full English..I had Kippers..Very nice.. (a first for me)..Would recommend it for sure.. The beds were kinds hard but we slept very well so I guess that was OK.. Rated it mostly 4 stars only because I think something has to be extra special for 5..(yet to have found that place) One thing we forgot was to bring our passports..This was the only night we stayed at a hotel and didnt know it was required..Luckilly they accepted my driver's licence as ID.. N
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Sep-2015
Kind of awkward to fined (but I'm a little spatially challenged), very nice reception staff. Room was small but clean and well appointed. My daughter enjoyed the colour scheme. The bed was very comfy.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 29-Aug-2015 on Hotels
Reception spend a lot of time talking to each other and not to guests. Fire alarm went off at night and all the guests had to evacuate. On checkout the following morn the receptionist was too busy talking to her mate to notice me and simply retorted 'alright!' They took my card and carried on talking. A simple acknowledgement something had happend would have made me feel so much better. Hotel was occupied by German guests who were confused they didn't understand. Then two young chaps came walking past with faces like thunder and muttered something incomprehensible about a kettle we all assumed it was okay to go back in..what a rude, disorganised way to treat people! Bed was uncomfortable as the mattress badly needs replacing as the springs have all gone, tv wasnt tuned and remote didn't work, I spent the first two hours the first night trying to figure out how to tune the tv. Bedroom door shudders when people walk up the corridor so in the middle of the night you wake up startled thinking someone has banged on your door. Breakfast is very good with a great selection. Used to be a buffet which worked much better. Vegetarian option could be better. The lady and the man in the restaurant are excellent and very attentive. The exterior of the hotel is charming a very old quirky building that has been developed well. Nice bar with a good selection
3 out of 5
by A verified traveller from Northumberland

Good location but let down by poor insulation

Posted 24-Aug-2015
Pros: Location
Cons: Difficult to say as the main problems are structural
Staff were helpful and breakfast was good but the walls are wafer thin, so heard every sound from adjoining rooms and corridor. Topped off by the folk opposite taking to the corridor to have a very interesting and noisy row. Didn't have the heart to complain as they clearly had sufficient issues without being told off by the staff, but better insulation would have dramatically reduced the problem. The rooms were also quite small, but the bathrooms were surprisingly well appointed.
3 out of 5
by A verified traveller

Posted 19-Aug-2015
The building exterior looked grand but the location and the condition of the hotel were disappointing. The hotel is located right next to a college campus so the view from our small room was of an ugly school building. The walk from reception to our room took us past large, red wheelie bins in the corridors and small, empty, dilapidated "conference" rooms with their doors wide open. Overall the hotel had an institutional feel about it. The food was nice but the dining room next to the bar was rather bland. They have room service but there is no room service menu in the rooms so you have to phone reception to ask them to bring you one. The staff were pleasant enough.
4 out of 5
Recommended
for Personal Event
by A verified traveller

Jo

Posted 10-Aug-2015 on Hotels
The hotel looks great from the outside, and the reception desk is very nice. The room was very small and chilly. They did give me the heater from the office that I used it only enough to take off the chill. I am glad that I was there when there was no event. I would have had to go way outside to get between the room, and the bar or dinning room. Poor planning particularly if there is rain. The evening meals were very good, even fixing a simple meal when asked. The morning meals was ok, but the tea water was never hot enough. All around the hotel was construction of the many schools. I did not hear it very much in the evening or in the morning.
4 out of 5
Recommended
for Personal Event
by ian from London

Nice hotel

Posted 10-Aug-2015 on Hotels
Great hotel in a nice location. Only downside was the walls were a bit paper thin so you could hear people moving around in adjacent rooms and corridors
4 out of 5
Recommended
for Couples
by Marianne Wind from Aabenraa

Good for a short stay

Posted 06-Aug-2015 on Hotels
Nice but a bit wornout hotel a bit outside the city center. Garden and park is lovely, the rooms ok and breakfast acceptable. Situated in a business & school area.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Goed hotel voor doorreis

Posted 06-Aug-2015 on Hotels
Mooie locatie.